One way to prepare yourself physically to listen is to use the SOLER process.
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You must hear to listen, but you can’t listen without hearing.
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You should hold not hold a meeting if uncertainty is high.
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A person selects their willingness to communicate.
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Almost every problem can be phrased in terms of something you want more or less of.
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A “one-size-fits all” communication style is appropriate and necessary for the
twenty-first-century workplace.
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The following statement is an example of a well-written specific purpose statement: “At
the end of my presentation, I will have discussed the three ways to establish credibility.”
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When selling, having too many options can be overwhelming for the customer.
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Memos are used as reminders.
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A servant leader has a high concern for people, relationships, and team member
satisfaction.
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Groups will always go through the four phases of team development.
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During Joe’s presentation he observes that he whole audience is giving him good eye
contact. This is a good indicator that they are listening.
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Cultures that have a long-term orientation value thriftiness and perseverance.
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The team should view perceive their goal as both evaluating and important.
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Research suggests that people who are willing to communicate are generally perceived
more positively than those who are less willing to communicate.
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Although descriptions and explanations are found in most speeches, it is important to
avoid too many descriptions and explanations.
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Using the metadiscussion technique can be detrimental to a team’s focus.
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Consensus occurs when all group members can support a course of action.
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Team norms typically develop without anyone explicitly spelling out what the norm
should be.
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A square conference table arrangement focuses on a central leader and encourages
interaction between the group and the leader.
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A general rule for handling bad news is to deliver it directly.
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Ritual apologies are used to take active responsibility for an action.
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All public relations speeches make policy recommendations.
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Microphones cover up sloppy habits of pronunciation and articulation.
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From a classical point of view, organizations can be described as being either tall or
flat.
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The US workplace reflects a collectivistic culture.
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To paraphrase is to repeat what someone has said.
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Volume is the most fundamental aspect of your voice.
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Explaining the usefulness of a message is important to making it relevant.
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There are reasons to use each of the different conflict styles.
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“The power is in the people” reflects a centralized power cultural perspective.
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Research suggests that there is no correlation between your ability to relate to a
manager and your success at work.
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A bar graph shows trends over time and relationships among variables.
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Questions of value ask respondents to talk about how they might do something.
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A persons level of communication apprehension is consistent across contexts.
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Briefings are long detailed descriptions that argue for specific action.
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Just as you have a dominant style for learning, you also have a dominant listening style.
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An example of coherence includes keeping the information written in one tense.
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Interjecting “ums”, “uha”, and “hmm” into a conversation to signal that we are listening
and interested in the conversation is called back-channel cues.
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Which statement best represents a paradigm?
A. Not understanding each other’s positions in a conflict
B. A worldview
C. A constant state of confusion
D. Negotiating strategy
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A detailed outline of the central idea, main ideas, and supporting material for a speech
is referred to as a____________.
A. delivery outline
B. preparation outline
C. delivery cue
D. speech outline
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During a very important team meeting, Marty is realizing that there are a few people
dominating the conversation. In order to get others to participate he says, “I have only
heard from a few of you. Sally, Jeff, and Mike, what do you all think we should do?”
This statement represents which type of group role?
A. Task
B. Social
C. Individual
D. Power
Answer:
Which of the following is not a online tool suggested by your textbook to help you
manage time?
A. DoItNow
B. Xobni
C. Jott
D. Evernote
Answer:
Bob just walked into his new office area and saw that everyone was sitting in a cubicle,
there were no pieces of art on the walls, and all of the furniture matched. His
observations represent what factor of an organization’s culture?
A. Metaphors
B. Stories
C. Artifacts and décor
D. Written rules and policies
Answer:
During an interview with a potential employer, Susan described herself as
approachable, warm, loyal, committed, organized, and extremely motivated. What type
of skills was Susan emphasizing?
A. Transferable skills
B. Adaptive skills
C. Job-related skills
D. Organizational skills
Answer:
During his presentation on rudder malfunctions, Marcus first started by defining the
word rudder and explaining the functionality of a rudder. By doing this, he is
providing______________.
A. Boolean search
B. supporting material
C. a hypothetical situation
D. an internal summary
Answer:
A one-sentence summary of your presentation is called your_____________.
A. central idea
B. purpose statement
C. topic sentence
D. audience analysis
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The definition of leadership includes__________.
A. influencing others to achieve goals
B. discovering the available means of persuasion
C. someone who has been appointed to keep things organized and facilitate
D. translating feelings, thoughts, and ideas into a code
Answer:
Roy sent a meeting update to the rest of his group. His email according to your textbook
would fall where on the media richness scale?
A. Rich
B. Medium
C. Lean
D. High
Answer:
According to your textbook your______________communicates that intensity of an
emotion during a presentation.
A. facial expression
B. attire
C. gestures
D. posture
Answer:
Which of the following is NOT a suggestion given by your textbook to manage
emotions during conflict?
A. Select a mutually acceptable time and place to discuss the conflict
B. Monitor the emotional temperature
C. Be nonverbally responsive
D. Walk away if it gets too intense
Answer:
According to your textbook, a simple rule to help you listen for content and relational
meanings and convert messages into knowledge is to__________.
A. look, listen, and understand
B. look, stop, and understand
C. stop, listen, and look
D. stop, look, and listen
Answer:
According to your textbook a person with high assertiveness and low responsiveness is
considered to have a(n)__________social style.
A. expressive
B. amiable
C. analytical
D. driver
Answer:
Asking a respondent to discuss what they consider to be important is
a_______________.
A. question of value
B. question of policy
C. question of process
D. question of fact
Answer:
The SOLER process is given as a strategy to help you in which step of the listening
process?
A. Stop
B. Understand
C. Look
D. Listen
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Marvin is a project leader and has 12 members on his team. He is concerned because
within the group there seems to be a sub-group of four people that always sit together,
joke together, and even look at each other when they feel another group member has
said something wrong. What has most likely happened within the group?
A. There is a group deviate.
B. A clique has formed.
C. The four team members are performing social roles.
D. The team does not have clear goals.
Answer:
A document that is legal in nature and gives promises that must be delivered is known
as a______________.
A. binding document
B. sales proposal
C. formal document promissory document
Answer:
A________ is someone who has been appointed to coordinate and facilitate others in
accomplishing a task/job.
A. leader
B. manager
C. subordinate
D. follower
Answer:
Which of the following is given as a suggestion when using descriptions and
explanations in your speech?
A. Make sure descriptions and explanations are lengthy.
B. Use abstract language.
C. Avoid too many descriptions and explanations.
D. Use expert testimony when using descriptions and explanations.
Answer:
A team member who holds an opinion different from the rest of the group is referred to
as a__________.
A. dissenter
B. clique
C. group deviate
D. devil’s advocate
Answer:
Courtney is in a negation with another company, before she goes into the meeting she
says, ” I will crush them.” Courtney is taking what approach to the negotiations?
A. Win-win
B. Win-lose
C. Win
D. Win-win or no deal
Answer:
When linking the details with the main ideas, your textbook suggests that
you__________.
A. create a mental map of the details and main ideas
B. listen actively
C. ask yourself “How is this person feeling about the situation”
D. ask questions for clarification
Answer:
According to your textbook, in which of the following situations would it be
appropriate to use a blind copy or courtesy copy email?
A. You are sending an email to a coworker and you want your boss to see a copy.
B. You are experiencing conflict with a coworker and you want your boss to see the
exchange of messages.
C. You are sending an email to a large distribution list.
D. The issue is sensitive.
Answer:
During a business meeting, the facilitator looks at Kyle and says, “I know that it’s not
on the agenda, but can you come to the front and inform the group on the results of the
survey.” Which method of delivery will Kyle be forced to utilize?
A. Manuscript
B. Memorized
C. Impromptu
D. Extemporaneous
Answer:
Which of the following is NOT a characteristic of nonverbal messages?
A. They convey feelings.
B. They form relationships.
C. They are universal.
D. They express truth.
Answer:
A receiver should be nonverbally responsive to the sender_______________.
A. when the receiver understands the message
B. when the receiver is confused by the message
C. all the time
D. only when the receiver wants to speak
Answer:
The Journalists’ Six Questions technique is best utilized during which step of the
problem solving process?
A. Identify and define the problem
B. Analyze the problem
C. Generate possible solutions
D. Select the best solution
Answer:
Mark and Stan are having a conversation at work and Stan is feeling fairly
uncomfortable because he feels that Mark is standing too close to him. Every time that
Stan makes an attempt to take a step back, Mark moves forward to keep the distance at
about two feet. What spatial zone was Mark using?
A. Intimate space
B. Personal space
C. Social space
D. Public space
Answer:
Which of the following is NOT a recommendation for accepting an award?
A. No matter the length, thank everyone who contributed to your success.
B. Thank the person making the presentation and the organization that he or she
represents.
C. Find some meaning in the award for you audience.
D. Comment on the meaning or significance of the award to you.
Answer:
The statement, “If everyone doesn’t win, then let’s not play this game” is an example of
which approach to negotiation?
A. Win-win
B. Win-lose
C. Win
D. Win-win or no deal
Answer:
When you need to receive immediate feedback from your team members, which form
of media is most appropriate?
A. Lean media
B. Rich media
C. Moderate media
D. Cyber media
Answer:
Research suggests that electronic brainstorming generate__________than traditional
face-to- face groups.
A. more ideas
B. fewer ideas
C. better ideas
D. equal amount of ideas
Answer:
Which of the following statements is an example of a well written specific purpose
statement?
A. At the end of my presentation, the audience should know the three reasons our stock
price increased during the last quarter.
B. At the end of my presentation, the audience should understand the two new security
measures our
company has instituted to enhance employee safety.
C. At the end of my presentation, the audience should appreciate the importance of
understanding their audience before delivering a presentation.
D. At the end of my presentation, the audience should increase their order for one or
more of the products our company makes.
Answer:
According to your textbook, which of the following three skills are needed to open an
interview effectively?
A. Make a positive first impression, establish rapport, clarify interview goals
B. Make a positive first impression, clarify interview goals, end interview effectively
C. Establish rapport, establish power, clarify interview goals
D. Establish rapport, establish power, make a positive first impression
Answer:
Rachel is attracted to her coworker Juan. According to your textbook what questions
should Rachel consider before she begins this office romance?
Answer:
List and briefly describe the eight characteristics of an effective team.
Answer:
Define what is meant by business correspondence and give three recommendations for
writing effective correspondence.
Answer:
The PUGSS model of conflict management can be used to focus conflict conversations.
What does PUGSS stand for, and what should be done within each step to ensure that
the conflict conversation stays on track?
Answer:
List the six tips for preparing a presentation with PowerPoint.
Answer:
Describe the four conversation rituals identified by Tannen and explain how these
rituals can misfire.
Answer:
List and briefly discuss the various activities involved in preparing, conducting, and
following up on an information-gathering interview.
Answer:
Define each of the organizational patterns for persuasive speeches.
Answer:
List three strategies to use if (1) your listeners appear bored, (2) if your listeners don’t
seem to understand you, (3) and if your listeners appear to disagree with you.
Answer:
Identify the three goals of a clear verbal message and the three tools discussed to meet
each goal.
Answer:
Describe what parliamentary procedures are and when they should be utilized..
Answer:
List and briefly describe each of the components of a formal report.
Answer:
Define each of the methods for organizing a business document and give an example of
why you would use each.
Answer:
Describe the four suggestions your textbook gives for finding the appropriate person to
interview.
Answer:
Dana has the following items she needs to place on the agenda for the upcoming team
meeting. What order should the items be placed in according to your textbook?
– Quarterly Reports (Information)
– New employee benefits (Positive Challenging Issue)
– Recent training feedback (Involves Everyone)
– Discussion over team budget (Negative Challenging Issue)
Answer: