Which of the following is NOT a recommendation for adapting to those with high
communication apprehension?
A. Monitor how you perceive quiet people.
B. Provide alternative channels for communication.
C. Inform highly apprehensive individuals of options for interventions.
D. Monitor the quality and quantity of their communication.
Answer:
According to the presentational speaking process, this is where you start and end the
speaking process and how you stay centered throughout your speech preparation and
presentation.
A. Identify purpose
B. Develop central thesis
C. Consider the audience
D. Select and narrow topic
Answer:
Letters sent to collect payment, acknowledge receipt of something, and address possible
concerns are examples of_________________.
A. correspondence
B. memo
C. progress report
D. activity report
Answer:
According to your textbook, an effective leader needs to_______________.
A. keep all messages exactly the same
B. manipulate their audience
C. adapt their message to the audience
D. not waste time worrying about their audience
Answer:
Bill’s supervisor likes to hold staff meetings at a busy local café. Bill is constantly
getting distracted during the meeting by the other customers. According to your
textbook what should Bill do to improve his ability to listen at the staff meeting?
A. Ask his supervisor to change the location of the meeting.
B. Ask a coworker for their notes after the meeting.
C. Record the meeting so he can listen to it later.
D. Assume that he hears the important information and continue as it is.
Answer:
A written list of issues, questions, information, or topics to be discussed or tasks to be
completed in a meeting is referred to as a(n)____________.
A. reference document
B. agenda
C. gatekeeper
D. formal document
Answer:
Marianna was tasked with delivering a presentation to a group of freshman college
students at 8am on a Saturday morning. When she discovered this, she immediately
started brainstorming for ways to liven up the presentation and keep her energy level
high. Which element of analyzing your audience is Marianna taking into account?
A. Gather demographic information
B. Consider the situation
C. Consider the psychological profile of your audience
D. Consider the size of your audience
Answer:
Skills that are useful in a variety of jobs and positions are referred to as____________.
A. adaptive skills
B. transferable skills
C. job-related skills
D. organizational skills
Answer:
According to your textbook, which of the following is NOT a negative effect of email
communication found by researchers?
A. Email communication hinders group problem solving.
B. Some forms of communication are best delivered in person.
C. Harder to reach an agreement over email in a small group.
D. Loss of emotional information communicated by text only emails.
Answer:
Which of the following is NOT one of the types of skill described in your textbook that
should be highlighted in a job interview?
A. Transferable skills
B. Adaptive skills
C. Job-related skills
D. Organizational skills
Answer:
_______________specify what you want trainees to be able to do following the training
presentation.
A. Training objectives
B. Task assessment
C. Task analysis
D. Questionnaire
Answer:
People who pay attention to the process of how work is done in teams rather than
focusing only on techniques used to achieve a goal are referred to as_____________.
A. critical thinkers
B. vigilant thinkers
C. devil’s advocates
D. prescriptive thinkers
Answer:
The loathing many people have for collaborating with others in groups and teams is
referred to as____________.
A. groupthink
B. grouphate
C. group conflict
D. group disgust
Answer:
Which of the following is true of consensus?
A. All group members can support a course of action.
B. The decision is determined by majority vote.
C. Team members are less satisfied with the decision.
D. 100 percent of the group voted for the proposal.
Answer:
Talking to those with more power, or talking to people we like more than people we
don’t like is an example of a____________.
A. communication interaction pattern
B. team interaction pattern
C. group interaction pattern
D. group deviate pattern
Answer:
Which of the following is NOT listed as one of the worst ways to look for a job?
A. Using the internet
B. Answering ads in a trade journal
C. Knocking on the door of any employer, factory, or office that interests you
D. Mailing out resumes to employers at random
Answer:
When seeking to identify the appropriate person for an interview, which of the
following is NOT a suggestion given by the book?
A. Consult professional organizations and membership directories
B. Use your instructors
C. Call the organization directly
D. Show up at the organization and simply ask someone who you should talk to
Answer:
According to Frank E.X. Dance, what percentage of time should you spend supporting
your ideas?
A. 25%
B. 50%
C. 90%
D. 70%
Answer:
Which of the following is NOT one of the top five problems seen with PowerPoint
presentations?
A. The speaker just reads the slide.
B. The text is too small.
C. Not enough text on the slides.
D. Poor use of color.
Answer:
The capacity to feel what others are feeling is called______________.
A. sympathy
B. empathy
C. social decentering
D. emotional decentering
Answer:
According to your textbook, which of the following suggestions should NOT be
followed when responding to interview questions?
A. Answer immediately without any silence to show you are prepared.
B. Ask a clarifying question if you are confused.
C. Provide a thoughtful and concise response.
D. Take a few moments to reflect on the question.
Answer:
When you are confronted with information that is inconsistent with your current
thinking or feelings, you experience a kind of psychological discomfort called
______________.
A. cognitive dissonance
B. inductive reasoning
C. deductive reasoning
D. refutation
Answer:
Which of the following is NOT a recommendation given by your textbook when trying
to make a positive first impression?
A. Cover tattoos
B. Be well groomed
C. Wear ample amounts of jewelry
D. Wear clean, pressed, modest clothes
Answer:
Laura is talking on the phone to her best friend about her weekend plans. The phone is
which component of communication?
A. Noise
B. Feedback
C. Channel
D. Context
Answer:
___________messages are communicated through physical appearance, posture,
movement, facial expressions, eye contact, and touch.
A. Verbal
B. Nonverbal
C. Complex
D. Connotative
Answer:
Claire delivered a sales presentation to a group of potential customers. Unfortunately,
because the air conditioner was broken, everyone was sweating profusely. To make
matters worse, there was no water available. From the audience’s perspective, which of
Maslow’s hierarchy of needs was most likely not satisfied?
A. Social needs
B. Safety needs
C. Self-actualization needs
D. Physiological needs
Answer:
A perception the audience has that the writer cares and is concerned about their
well-being is known as__________.
A. coherence
B. tone
C. goodwill
D. salutation
Answer:
The primary difference between a group and a team is______________.
A. a team is more goal oriented than a group
B. a team involves face-to-face communication, while a group does not
C. a team involves mutual influence, while a group does not
D. a team is more highly structured than a group
Answer:
Your text describes small group communication as a transactional process among three
to fifteen people who________.
A. meet often
B. work in the same context
C. are “in sync” with each other
D. share a common purpose
Answer:
Jennifer wrote a list of all the projects she needs to complete this quarter. She has listed
all the dates when each project was due and combined items when appropriate. She then
put it away and did not reference it again. Jennifer failed to______________.
A. write a good objective
B. write her projects down clearly
C. review her list
D. schedule tasks appropriately
Answer:
Which of the following statements is true of detached listeners?
A. They are usually inattentive, disinterested, and easily distracted.
B. They give most of their attention to the speaker’s words and intentions.
C. They seldom expend any noticeable energy receiving and interpreting messages.
D. They give full attention to listening when others are talking and focus on what is
being said.
Answer:
Identify three ways to help others respond to your messages and explain how these
responses can help a speaker.
Answer: