Interviewers evaluate what you say, but do not concern themselves with how you say it.
Answer:
When we speak to others, our faces communicate a single emotion, rather than a blend
of emotions.
Answer:
Most sales presentations are organized using the problem-and-solution pattern.
Answer:
When persuading a receptive audience, make sure you present your strongest arguments
first.
Answer:
You are considered to have an amiable social style if you enjoy working in supportive
and helpful roles.
Answer:
When choosing illustrations to deliver during your presentation, it is important to use
illustrations that are the exception rather than the norm.
Answer:
When utilizing electronic brainstorming, members feel less fear or anxiety about being
criticized for unconventional ideas.
Answer:
Hearing is psychological, while listening is physiological.
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Using the ‘silent treatment” ensures that a conversation will NOT be transactional.
Answer:
When using the tunnel sequence, the interviewer is interested in the depth of responses
rather than the breadth.
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Attending to a message is the first step to listening.
Answer:
In high-context cultures, people use more direct messages whereas in low-context
cultures, people use more indirect messages.
Answer:
An advantage of a structured interview is that it ensures that all interviewee’s are treated
in a consistent manner.
Answer:
As the interviewer, it is important that you talk 70% of the time and let the interviewee
talk 30% of the time.
Answer:
Unlike verbal messages, nonverbal messages are constant across all cultures.
Answer:
In an effectively led team, team members are less likely to be absent.
Answer:
When preparing an appraisal interview, the first step is to arrange the interview.
Answer:
When you use a refutation strategy, you address the specific concerns and offer
solutions to the objections you know you will encounter.
Answer:
Bill wants to be a democratic leader so he takes a “hands off” approach and only gives
directions when he is asked or instructed to.
Answer:
According to classical leadership assumptions, there is more than one best way for a
team or organization to perform a given task.
Answer:
Sending an acknowledgement letter is an effective way to build goodwill.
Answer:
According to your book agenda items should be written as questions.
Answer:
The DRGRAC method is a tool to help one delegate effectively.
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Lengthy paragraphs are easier to read.
Answer:
It is unprofessional as the interviewee to ever question or given an alternative point of
view to an interviewer’s perception when they are giving corrective feedback.
Answer:
Sexual harassment is not welcome, not asked for, and not returned.
Answer:
Research suggests that one in five Americans experience an abnormally high level of
communication apprehension in all contexts.
Answer:
The use of metaphors can help someone understand an organization’s culture.
Answer:
The question “You are experiencing conflict with one of your co-workers. How do you
handle the situation?” is an example of a clearinghouse probe.
Answer:
Of the three interview types, an information-gathering interview is the most common
and is one that leaders use daily.
Answer:
People are more likely to adopt solutions they generate than solutions that are imposed
on them.
Answer:
An example of a nonverbal transition is movement.
Answer:
It is possible for someone to be a leader even without being designated to assume a
specific leadership role.
Answer:
Toyota is an example of a-short term orientation.
Answer:
If you want to inform your audience about the four dangers of not investing in a 401k,
you should utilize a topical organizational pattern.
Answer:
Individuals from low-context cultures may perceive people from high-context cultures
as less attractive and trustworthy.
Answer:
Bart is described as being flexible because he adapts his social style and communication
to best fit the group he is working with. Bart is demonstrating social flexing.
Answer:
A group CANNOT have too much interaction.
Answer:
Sara sends all of her email correspondence at the same time every morning. This is an
example of______________.
A. organizing her workspace
B. doing her work once
C. batching her work
D. using a reminder
Answer:
Kelley is the leader of her English Club; she will often plan, schedule, and facilitate the
weekly meetings. According to your textbook Kelley is performing___________ as a
leader.
A. task functions
B. process functions
C. responsibility functions
D. situational functions
Answer:
The process of making sense out of the world and sharing that sense with others by
creating meaning through the use of verbal and nonverbal messages is the definition
of_________.
A. communication
B. transactional communication
C. human communication
D. interpersonal communication
Answer:
A short rhyme, phrase, story, joke, or other mental technique for making information
easier to memorize is called a__________.
A. remembering strategy
B. mnemonic device
C. redundancy technique
D. reiterating
Answer:
The learned patterns of beliefs, values, assumptions, rules, and norms that are shared by
the people in an organization are called______.
A. organizational awareness
B. organizational culture
C. ceremonies
D. organizational stories
Answer:
Paul’s boss has asked him to develop training on the company’s new software. What
should Paul’s first step be?
A. Analyze the training task
B. Develop training objectives
C. Organize training content
D. Select training resources
Answer:
Karla is picking out her outfit for her job interview, according to your textbook which
of the following should she not do?
A. Wear something outrageous to stand out from all the other candidates.
B. Match the formality of the manager.
C. Appear neat and well groomed.
D. Monitor the physical appearance standards of the company.
Answer:
Which of the following is not a suggestion from your textbook about informing others?
A. Pace information flow
B. Use complex words
C. Reinforce ideas nonverbally
D. Use simple ideas
Answer:
Rick is a very knowledgeable about the work he does and is viewed as being honest and
helpful by the people he works with, but when he speaks he is not perceived as having
much credibility. Which factor of credibility for Rick most likely lack in?
A. Competence
B. Trustworthiness
C. Dynamism
D. Initial credibility
Answer:
Samantha’s boss hinted to her that she would receive a promotion if she would simply
have sex with him. This is an example of what type of sexual harassment?
A. Quid pro quo
B. Hostile environment
C. Coercion
D. Aggressive
Answer:
You can adapt to those with a high willingness to communicate by_____________.
A. give them opportunity to communicate
B. assume they just don’t want to talk
C. refrain from making premature judgments
D. speaker slower and louder
Answer:
Which of the following is NOT a recommendation when using a microphone?
A. Practice with the type of microphone you will be using.
B. Talk directly into the microphone at a normal volume.
C. In order to test the volume of the microphone, simply blow into the mike.
D. Be careful when articulating b and p sounds.
Answer:
Identifying what you need to do and then doing it occurs in which step of the time
management process?
A. Set Goals
B. Make a Master List
C. Take Action
D. Prioritize
Answer:
Stepping away from your own thoughts and attempting to experience the feelings of
another person is called_______________.
A. empathy
B. social decentering
C. mental paraphrasing
D. self-focus
Answer:
Actively listening to others, using responses to ensure and demonstrate you have
understood the message correctly is the description of which communication principle?
A. Effectively using and interpreting verbal messages
B. Effectively using and interpreting nonverbal messages
C. Appropriately adapting your messages to others
D. Listening and responding thoughtfully to others
Answer:
A standard theme that is explored with a particular category of questions that are asked
during an interview is called a(n)_______.
A. interview theme
B. interview topic
C. interviewee theme
D. structured interview
Answer:
According to your textbook, “Managing up” is a_____________.
A. communication strategy used by managers to get the most out of their subordinates
B. leadership strategy that relies on subordinates creating the manager’s goals
C. tendency of managers to delegate tasks to subordinates
D. communication concept in which subordinates identify their manager’s weaknesses
and adapt to meet their goals.
Answer:
Rose is an engineer. Her colleagues think that she is too critical and much too serious.
What social style does Rose exhibit?
A. Amiable
B. Analytical
C. Driver
D. Expressive
Answer:
During a team meeting, Colt raises his hand and says, “Can someone please summarize
what we’ve accomplished so far?” This statement is an example of what key strategy?
A. Consensus building
B. Gate keeping
C. Meta discussion
D. Reviewer
Answer:
According to the textbook, the primary difference between interpersonal and
impersonal communication is:
A. Interpersonal communication seeks to manage relationships, while impersonal
communication treats others as objects.
B. Interpersonal communication treats others according to their role, while impersonal
communication occurs when two people interact to mutually influence one another.
C. Interpersonal communication occurs when someone is alone, while impersonal
communication occurs in a large crowd.
D. Interpersonal communication is a form of leadership, while impersonal
communication occurs when two co-workers seek to mutually influence each other.
Answer:
The________ of a communication message is the new information, ideas, or suggested
actions the speaker wishes to express.
A. Feedback
B. Noise
C. Channel
D. Content
Answer:
Which of the following is NOT a characteristic of an individualistic culture?
A. People value their own interests.
B. Each person has a great amount of freedom.
C. Decisions are made by the leader.
D. Individuals are held responsible for successes and failures..
Answer:
Which of the following questions should NOT be asked by an interviewee?
A. What priorities will need to be addressed immediately in this position?
B. What types of people tend to excel here?
C. How long was the previous person here?
D. How much will I be paid?
Answer:
What are the three elements of conducting a job interview?
A. Open the interview, close the interview, obtain feedback
B. Open the interview, process the interview, close the interview
C. Open the interview, obtain feedback, process the interview
D. Open the interview, obtain feedback, develop action plans
Answer:
Tania is very communicative in her small group at work and with close friends, but she
gets very nervous when talking in a large group. Tania has called ___________.
A. low communication apprehension
B. high public speaking context communication apprehension
C. high communication apprehension
D. low public speaking context communication apprehension
Answer:
According to your textbook, the three criteria for an effective interview
are_______________.
A. structured, goal oriented, role directed
B. unstructured, goal oriented, task directed
C. structured, task directed, role directed
D. unstructured, task directed, goal oriented
Answer:
Immediately after her presentation, Claire stood in front of the audience wondering why
they weren’t clapping. Nobody in the audience realized that her presentation was
complete. Which of the following ideas did Claire forget during her conclusion?
A. Motivate the audience to respond.
B. Reemphasize your central idea in a memorable way.
C. Provide closure.
D. Summarize your speech.
Answer:
An interview in which you gather information about careers, jobs, and organizations
and network with others so that you will have a job when you are ready for one is
referred to as a(n)_______________.
A. exit interview
B. career-search information interview
C. future-oriented interview
D. research-based interview
Answer:
What is at the center of the training model provided in your textbook?
A. Analyze the training task
B. Develop training objectives
C. Determine training methods
D. Analyze organizational/trainee needs
Answer:
Tim wears nice suits, has a large office, and drives a new car. These nonverbal
indicators suggest he has high______________.
A. status
B. immediacy
C. importance
D. adaptability
Answer:
When delivering a presentation your______________are the primary source for
conveying emotions.
A. facial expression
B. attire
C. gestures
D. posture
Answer:
Feedback with the goal to alter negative or inappropriate behavior is referred to
as_________.
A. supportive feedback
B. corrective feedback
C. standard feedback
D. negative feedback
Answer:
Identify which conflict style would be the most appropriate to use in each of the
following situations:
– John and Mary are arguing about who should take the day off from work to take care
of their sick child. John just said “I have an important meeting today and I’m sure my
meeting is more important than anything you would do at work.” Instead of responding
to John’s comment, Mary decides to walk away and let John cool down and regain his
perspective.
– Susan is a member of the sales department at XYZ Co. and has been called to a
monthly meeting to decide the department’s sales strategy for 5 new product launches.
Susan has a personal interest in 1 of the 5 new products and would like to see her sales
strategy be implemented for this product’s launch. Even though she does not agree with
the strategies being discussed for the other 4 products, Susan has decided to agree with
the majority on these product strategies to build social credits for the upcoming
discussion of her product.
– Ted and Dan have been tasked with preparing a proposal for a new advertising client
and must pitch their top three ideas to their boss in one hour. They have not been able to
agree on which ideas to pitch, and they need time to prepare their remarks for each idea.
As time is the most crucial factor, they must come to an agreement on the three ideas to
pitch now.
Answer:
Before delivering his presentation on the topic of renewable energy resources, Craig
decided that it would be best if he wrote out his speech word for word and then read it
to his audience. Which method of delivery did Craig choose to deliver his speech?
A. Manuscript speaking
B. Memorized speaking
C. Impromptu speaking
D. Extemporaneous speaking
Answer:
List and describe the three different interview structures.
Answer:
Explain how to use illustrations effectively during a presentation.
Answer:
Describe the various behaviors that are recommended in order to make a positive first
impression.
Answer:
Explain the differences between each of the three contexts of communication.
Answer:
Define each of the three basic interview sequences and describe the reason for using
each sequence.
Answer:
Describe the four stages in Fisher’s model of group interaction and discuss the specific
behaviors that are common in each stage.
Answer:
List and explain the five steps involved when completing a motivated sequence.
Answer:
What is style flexing and how can style flexing impact communication?
Answer:
Describe the interviewer’s role and the interviewee’s role in processing the body of the
interview.
Answer:
List the rules of traditional brainstorming.
Answer:
Describe the three different team roles and provide an example of each.
Answer:
You are about to start a yearlong training course on project management. The course
will take one year and a report is due every month. Write a goal and an objective for
yourself pertaining to yhis training course.
Answer:
List and describe each of the four criteria for an objective.
Answer:
What is social decentering and how does it help a person be a more effective listener?
Answer:
Javier has trouble ‘stopping” when his coworker stops by his cubicle to talk about a
current project they are both on. Identify how Javier can use each step in the SOLER
process to prepare himself physically to listen.
Answer:
Discuss the four skills discussed in your textbook for negotiating win-win solutions.
Answer:
Describe the five steps to make an organization’s website culturally friendly.
Answer:
Distinguish between “assertiveness” and “responsiveness.”
Answer: