When presenting with a presentation aid, it is important to talk to your presentation aid
rather than your audience.
Answer:
When selling a product to a customer, if they ask you a question and you don’t know the
answer, you should say so and find the answer quickly.
Answer:
According to the hierarchy of needs, basic safety needs have to be satisfied before we
attend to any other concern.
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A car sales representative that is asking a customer questions about their driving habits
and needs is conducting a persuasive interview.
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Most public speaking teachers describe manuscript speaking as one of the least
effective methods of maintaining audience interest.
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Transformational leaders are so effective because they focus most of their energy on the
past in order to fix mistakes.
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People who illustrate their verbal messages remember 20% more of what they say than
those who don’t illustrate.
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The difference between a group and a team is that a team has fewer members.
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Most people remember only half of what was said a day later.
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People who are argumentative have difficulty thinking critically.
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John violated a norm when he broke the corporate policy by forwarding a mass email.
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Gender is an example of demographic information.
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One way to ensure a positive first impression is to monitor how you represent yourself
using technology such as Facebook, MySpace, or YouTube.
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The role you assume in a group may depend on who else is in the group.
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According to your textbook, it is better for a speaker to use no movement than to use
random, distracting movement.
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An effective speaker will continue to analyze their audience before, during, and after
their presentation.
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Conducting a career-search information interview is a way for those in an organization
to get to know you even when a job is not available.
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Social decentering occurs when you listen at just the relational level and not at the
content level.
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Customers understand they are one of a number of people seeking assistance from a
service provide; therefore customers accept being treated in an impersonal manner.
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Outward communication needs to be focused on meeting the needs of the customer.
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The study of how people use and structure time is called haptics.
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You CANNOT have a leader without a follower.
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Time management is the use of techniques for analyzing and prioritizing goals and
objectives in order to increase efficiency and productivity.
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Emails should be long and drawn out.
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There is nothing you can do to decrease the anxiety felt from speaking in public.
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A supervisor or manager is an example of someone who has legitimate power.
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Analytical social styles are considered social specialists.
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Your social style is a combination of two primary dimensions assertiveness and
responsiveness.
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The Delphi technique is also referred to as ‘silent brainstorming.”
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Because co-workers usually have equal power, their relationships tend to be more
task-focused than person-focused.
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What makes you unique and different from others in the workplace are the genes you
inherited from your parents.
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Impoverished management occurs when a manager has a low concern for people and a
low concern for production.
Answer:
Which leadership concept assumes that there is one best way to perform a specific task
within an organization with maximum efficiency, and that a leader’s job is to influence
workers to behave in this way?
A. Classical leadership
B. Human relations leadership
C. Human resource leadership
D. Systems assumptions leadership
Answer:
According to your textbook, in order to communicate clear verbal messages, you
should_____________.
A. be concrete, concise, and relevant
B. be strategically ambiguous, connotative, and concrete
C. be concrete, concise, and ambiguous
D. be concrete, relevant, and declarative
Answer:
The process of overcoming obstacles to achieve a goal is referred to as____________.
A. meeting agendas
B. problem solving
C. decision making
D. solution focused
Answer:
Sue is in a sales meeting with a group of coworkers. Throughout the meeting, she
paraphrases others’ messages, nods her head, and asks questions to seek clarification.
Which principle is Sue demonstrating?
A. Effectively using and interpreting verbal messages
B. Effectively using and interpreting nonverbal messages
C. Appropriately adapting your messages to others
D. Listening and responding thoughtfully to others
Answer:
During a discussion about the need for a company retirement plan, Sally stated, “Even
though we’re a small business, we should start a retirement plan for our company. If we
don’t we could lose our top employees. Our top competitor started a new 401(K)
retirement plan for her employees and she’s had much less employee turnover.” Which
reasoning method did Sally use to deliver her message?
A. Deductive reasoning
B. Reasoning by analogy
C. Causal reasoning
D. Ethos reasoning
Answer:
According to your textbook, if you see a person stepping toward you, leaning forward,
and making direct eye contact, you should___________.
A. increase distance
B. decrease distance
C. stay exactly where you are
D. walk away
Answer:
According to your textbook which of the following is something the mindful leader
does NOT focus their awareness on?
A. Leadership assumptions
B. Organizational culture
C. Ethics
D. Systematic flow
Answer:
The primary difference between repeating and reiterating information
is_______________.
A. repeating a message involves restating information using the same words in a
different order, while reiterating involves restating the information using different
words
B. repeating a message involves paraphrasing content, while reiterating a message
involves paraphrasing emotions
C. repeating a message involves restating information using the same words in the same
order, while reiterating involves restating information using different words
D. repeating a message involves paraphrasing emotions, while reiterating a message
involves paraphrasing content
Answer:
Someone who criticizes or opposes something in order to provoke a discussion or an
argument is called a(n)____________.
A. devil’s advocate
B. challenger
C. arguer
D. debater
Answer:
The 70:30 ratio rule suggests that______________.
A. the interviewer should speak 70 percent of the time, while the interviewee should
speak 30 percent of the time
B. the telephone interview should last approximately 70 minutes, while the face-to-face
interview should last approximately 30 minutes
C. the face-to-face interview should last approximately 70 minutes, while the telephone
interview should last approximately 30 minutes
D. the interviewee should speak 70 percent of the time, while the interviewer should
speak 30 percent of the time
Answer:
An exchange of proposals or counterproposals as a means of reaching a satisfactory
settlement to a conflict is referred to as______________.
A. compromising
B. negotiation
C. persuasion
D. paradigm
Answer:
Which of the following is recommended as a way to avoid groupthink?
A. Assign someone to be a devil’s advocate.
B. Do not challenge ideas.
C. Do not allow others from the outside to review your decisions.
D. Consider only the cons of an idea.
Answer:
Ralph is setting the agenda for his upcoming department meeting and does not know
where to place the quarterly reports and status updates, which can be distributed by
memo or email if needed. Where should Ralph place the reports on the agenda?
A. In the middle
B. At the end
C. In the very beginning
D. The second item discussed
Answer:
Laura is selling a new car to a customer who has the older model of the same car. She
states, “This new model is just like your car except that is gets better gas mileage and
has side airbags.” Laura is primarily using which skill to make her message relevant?
A. She is making her message concise.
B. She is using other focused language.
C. She is using familiar examples.
D. She is using specific words.
Answer:
According to your book, time management is defined as?
A. The setting of deadlines and checkpoints during a project.
B. Multitasking what you are doing to be more efficient.
C. The use of techniques for analyzing and prioritizing goals and objectives in order to
increase efficiency and productivity.
D. The creating of lists, schedules, and order sheets to maximize your time to work
ratio.
Answer:
Niki is meeting with her boss to discuss her job performance during the previous year.
This type of meeting is referred to as a(n)________.
A. exit interview
B. job interview
C. year-in-review interview
D. appraisal interview
Answer:
The primary difference between a high-context culture and a low-context culture is
that____________.
A. nonverbal cues are more important in high-context cultures, while low-context
cultures rely more on explicit language
B. nonverbal cues are more important in low-context cultures, while high-context
cultures rely more on explicit language
C. low-context cultures rely heavily on contextual cues, while high-context cultures use
fewer contextual cues
D. high-context cultures enjoy touch, while low-context cultures do not
Answer:
What advice does your textbook give when explaining the advantages and
disadvantages of a memorized speech?
A. Unless a speech is short, don’t memorize it.
B. Memorizing presentations are always advantageous because you do not have to refer
to notes.
C. Memorized presentations sound more natural than any other type.
D. It is easy to memorize a presentation no matter how long it may be.
Answer:
Which of the following is true of memos?
A. The material contained within the memo should be sensitive.
B. They are most effective when sent to a small to moderate amount of people.
C. They should not follow the norms of the company.
D. They always require a standard signature.
Answer:
A concise description of a team’s goals or desired outcomes is referred to as
a_________.
A. team ground rule
B. team vision
C. team mission statement
D. team dynamic
Answer:
The primary difference between hearing and listening is_____________.
A. hearing is a process of constructing meaning, while listening is a physiological
process
B. hearing and listening are the same thing
C. hearing is a physiological process, while listening is a process of constructing
meaning
D. listening and hearing are both passive activities
Answer:
According to your textbook team structure is___________.
A. the way in which a team is organized
B. a list of the team members
C. relationally driven
D. pre-determined by the team leader
Answer:
While interviewing for a position in XYZ Co’s Training and Development department,
Steve highlighted his experience in conducting needs assessments and with curriculum
development and presentational speaking. What type of skills was Steve highlighting?
A. Transferable skills
B. Adaptive skills
C. Job-related skills
D. Organizational skills
Answer:
According to your textbook, ______________of people responding said public
speaking was their greatest fear.
A. 90%
B. 75%
C. 41%
D. 23%
Answer:
Which of the following is a characteristic of structure?
A. A well organized agenda keeps the meeting on schedule.
B. There is much talk and participation from the group members.
C. Manages the give-and-take of discussion.
D. Manages relationships and reactions to the task.
Answer:
______________refers to technology’s ability to simulate face-to-face communication.
A. Media richness
B. Media technology
C. Channel richness
D. Message technology
Answer:
Juan was asked to attend a workshop on business finance and accounting. Even though
he gave his best effort, he simply was not familiar with any of the concepts, formulas,
or equations. Which stage of listening is Juan struggling with?
A. Selecting
B. Attending
C. Understanding
D. Remembering
Answer:
People from__________ tend to have more of a task orientation, while men and women
from__________ tend to have more of a social orientation.
A. masculine cultures; feminine cultures
B. feminine cultures; masculine cultures
C. centralized cultures; decentralized cultures
D. decentrailized cultures; centralized cultures
Answer:
According to your textbook, what are the four required tasks for closing an interview?
A. Summarize the interview, encourage friendly relations, discuss the next step,
exchange thank you’s.
B. Summarize the interview, encourage friendly relations, schedule next interview,
discuss next step
C. Discuss next step, exchange a thank you, summarize the interview, schedule next
interview
D. Summarize the interview, discuss nest steps, encourage friendly relations, introduce
interviewee to other department employees
Answer:
According to your textbook, communication in organizations that operate using human
relations leadership assumptions is typically_________.
A. downward
B. upward
C. multidirectional
D. tall
Answer:
Bryan is interviewing candidates for a job opening in his department. He describes the
person he is looking for as someone who possesses strong leadership skills.
Specifically, he is looking for a leader who exhibits competency, honesty, is forward
looking, and inspirational. What type of leadership approach is Bryan taking?
A. Trait approach
B. Functional approach
C. Situational leadership approach
D. Transformational leadership approach
Answer:
According to your textbook, if you want to end up as a leader, you should NOT do
which of the following:
A. Be absent frequently because absence increases respect and honor.
B. Do what others ask, but also ask others to do things for you.
C. Do not forcefully suggest that your ideas are the best ideas.
D. Offer substantive comments.
Answer:
During an appraisal interview, Bertha explained the various problematic behaviors that
she has observed to her employee. After explaining these behaviors, Bertha asks “Do
you agree that this is a problem?” Which step in the problem-solution approach is best
reflected by her statement?
A. Describe the problematic behavior
B. Get agreement that a problem exists
C. Mutually discuss alternative options
D. Mutually agree on action to be taken to solve the problem
Answer:
While facilitating a meeting, Blakely is making it a point to clarify any
misunderstandings and emphasize areas of agreement. According to your textbook,
what strategy is Blakely using to reach group and team consensus?
A. Keep the group oriented towards its goal
B. Listen to the ideas of others
C. Promote honest dialogue and discussion
D. Seek out differences of opinion
Answer:
Dana works as a technician at Happy Times Inc., her manager is very open about the
decision making process the company uses and involves the whole team in discussion
about work procedures and outcomes. Dana believes she has a better way to do her job,
how should she approach communicating this according to your textbook’s description
of leadership approaches?
Answer:
Explain the importance of personal appearance when delivering a speech. Also, list the
five guidelines to help you adapt your personal appearance for maximum credibility.
Answer:
List the four differences between training and education given by your textbook.
Answer:
Pedro is giving a manuscript presentation for his group at work. What should his goal
be when presenting using the manuscript method? What six tips does your textbook
suggest to help Pedro achieve this goal?
Answer:
Before someone can listen to your message, he or she must select it from other
competing messages.
Describe three ways you can help others select your messages.
Answer:
Your textbook lists 5 communication behaviors that have been shown to enhance the
effectiveness of an appraisal interview. List and describe these communication
behaviors.
Answer:
List and describe the goal of the four types of interviews discussed in your textbook.
Answer:
List and briefly describe the four guidelines to helping you decide how to use media
richness.
Answer:
What are the four suggestions given by your book to make a positive first impression?
Answer:
According to your textbook, using empathic messages is one of the three sets of skills
for responding to others while listening to them. Define empathy, discuss its relevance
in the workplace, and identify three ways to incorporate empathic messages while
listening to others.
Answer:
A team is struggling to make a very important decision. You are hired to help the group
reach consensus. List and describe the strategies that you would use to help the group
reach consensus.
Answer:
Define and differentiate between progress reports and activity reports.
Answer:
What is impromptu speaking, and list three suggestions for using it well?
Answer:
What recommendations does your textbook make for the effective use of eye contact by
a speaker?
Answer:
List and describe the four different reasoning techniques for persuading others.
Answer:
Define ethics and identify some of the key elements associated with being an ethical
leader.
Answer:
Explain the importance of appropriately arranging the physical setting of an interview.
Answer:
What are the characteristics of text messages?
Answer: