Finally, Max’s change management team has begun to make decisions. Everyone in the
group understands their role, and leadership patterns within the group have been
established. Which phase is this group experiencing?
A. Conflict phase
B. Orientation phase
C. Reinforcement phase
D. Emergence phase
Answer:
Abraham Maslow’s theory of human needs is used to help describe which leadership
assumption?
A. Classical
B. Human relations
C. Human resources
D. Systems
Answer:
During the application process to join the fire department, Linda was asked to write a
two page paper expressing her interest and goals. Throughout the paper, Linda wrote
about her desire to be a “fireman.” According to your textbook, is this appropriate?
A. Yes; the term “fireman” refers to both men and women.
B. Yes; as long as it is a woman using the term.
C. No; she should have used non-generic “Man” verbal messages.
D. No; she should have used parallel verbal messages.
Answer:
Which of the following is not a tip suggested by your textbook for answering
questions?
A. Stay on message
B. Ask yourself the first question
C. Repeat or rephrase the question
D. Think of an answer while the person is speaking
Answer:
Mike is attending a workshop on a new system that the company has just purchased. He
is a bit confused and frustrated as to why he is being asked to attend the workshop
because his position is not authorized to utilize the system. Which statement best
describes why Mike is having these frustrations?
A. Mike does not understand the relevancy of the workshop.
B. Mike feels that the creators of the workshop are not being concise enough.
C. Mike feels that his organization is being far too rigid.
D. Mike feels that the workshop is not concrete enough for him.
Answer:
Bill was asked to complete a project assessment to present to his supervisor. Bill is very
proud of the work he did on the project and is excited to give the presentation, but he
was not given a timeline. Which of the following best describes where the project
assessment should land on the urgency and importance diagram?
A. Urgent and Important
B. Not Urgent and Important
C. Not Urgent and Not Important
D. Urgent and Not Important
Answer:
The study of how people use and structure time is called _____________.
A. haptics
B. chronemics
C. proximity
D. gatekeeping
Answer:
Tim and Karla have been working on a project together for the past year. Throughout
their time together, Karla has tried to take all the credit for their progress and never
includes Tim on any communication to their superiors. Which of the following elements
of relational conflict is most likely the cause of conflict between Tim and Karla?
A. Expressed struggle
B. Perceived problem
C. Scarce rewards and resources
D. Interdependence
Answer:
Sondra is facilitating a meeting in her company’s main boardroom. Because her past
meetings were held in a much smaller, more informal meeting room, she is beginning to
feel very uncomfortable and nervous. Which of the following elements is most
responsible for her uncomfortable and nervous feelings?
A. Source
B. Noise
C. Context
D. Content
Answer:
Raquel is the head of a committee at her organization. Her best friend, Brenda, is also
on the committee. Because Raquel really likes her friend, she gives more credence to
Brenda’s opinions. What type of power does Brenda exert?
A. Legitimate power
B. Coercive power
C. Reward power
D. Referent power
Answer:
Sue is a personal trainer at a local gym and she typically conducts and interview with
all new clients.
According to your textbook which of the following best describes the goal Sue has for
the interviews.
A. Investigate and issue
B. Conduct research to identify a pattern
C. Diagnose and to solve a problem
D. Learn why employees leave an organization
Answer:
Which of the following would be an appropriate central idea for a presentation?
A. Federal laws and business.
B. Employee incentive programs are an important activity that supports the growth of
our business.
C. In my opinion, the Acme Computer Store is the best computer store because of our
excellent customer service.
What are Human Resource policies and practices?
Answer:
Which of the following is not one of the benefits of presentation aids given by your
textbook?
A. Enhances understanding
B. Enhances attention
C. Enhances credibility
D. Enhances organization
Answer:
Kristen gave a speech explaining three new Human Resource policies. This is an
example of a speech to___________.
A. inform
B. persuade
C. entertain
D. inspire
Answer:
Finding a quiet place to work is a strategy suggested to help you?
A. Manage emails
B. Manage phone calls
C. Manage drop ins
D. Manage texts
Answer:
Why is it important to know how other people perceive your social style?
A. Their perception influences how they treat you.
B. Their perception influences how you perceive yourself.
C. Their perception doesn’t matter; it only matters how you see yourself.
D. You can never know how another person perceives you, so you shouldn’t try.
Answer:
The motivated sequence is a modified version of what organizational pattern?
A. Cause and effect
B. Visualization
C. Problem and solution
D. Refutation
Answer:
Which tasks have the highest priority?
A. Urgent and Important.
B. Important and Not Urgent.
C. Not Important and Urgent
D. Not Urgent and Not Important
Answer:
Bryan is becoming increasingly defensive while conversing with his co-worker. Bryan’s
co-worker just accused him of having an “attitude problem” and not being a “team
player.” Which verbal communication strategy did Bryan’s co-worker violate?
A. Be genuine rather than manipulative.
B. Be flexible rather than rigid
C. Use descriptive language rather than evaluative language
D. Present yourself as equal rather than superior
Answer:
Which of the following is NOT required for it to be small group communication?
A. 3 to 15 people
B. Common purpose
C. Shared culture
D. Sense of belonging
Answer:
Tim’s group is trying to reach consensus on a very important decision that will impact
the entire company. Sensing that people are agreeing with other group members just to
avoid conflict, Tim begins to seek out differences of opinion and tries to involve
everyone in the conversation. What strategy is Tim using to help his group reach
consensus?
A. Keep the group oriented towards its goal
B. Listen to the ideas of others
C. Promote honest dialogue and discussion
D. Remind the group what the goal is
Answer:
According to your textbook a classical approach to leadership relies on___________to
motivate employees.
A. benefits and rewards
B. personal relationships
C. internal motivation
D. decision making opportunities
Answer:
Bonnie identifies the common arguments against the death penalty and systematically
argues against each of these objections. What organizational pattern is Bonnie using?
A. Cause and effect
B. Motivated sequence
C. Problem and solution
D. Refutation
Answer:
In regard to spelling and grammar, which of the following is NOT true?
A. How you communicate your message is often judged by the reader as a measure of
your effectiveness.
B. Incorrect grammar usage and spelling increases credibility.
C. Mistakes reflect poorly on the writer.
D. Mistakes reflect poorly on the organization.
Answer:
Neal is a new manager at a production company that puts an emphasis on production
and accepts a high turnover rate. On the Managerial Grid where should Neal try to
place himself?
A. Country club management
B. Team management
C. Impoverished management
D. Authority-compliance
Answer:
A variation in vocal pitch is called___________.
A. dialect
B. pitch
C. articulation
D. inflection
Answer: