Sam’s gold watch is an example of clothing.
Answer:
Conditional statements do not leave room for interpretation.
Answer:
The front matter of a report should be the meat of the report and contain the main
information.
Answer:
According to Michael Farr, the best time to search for a job is before anyone else knows
about it.
Answer:
When using a literal analogy, be certain that the two things you compare are very
similar so that listeners can immediately see the connection.
Answer:
Krista thinks she is great at leading meetings, but the rest of her team does not agree.
This understanding represents mindfulness.
Answer:
A gatekeeper encourages less talkative members of a meeting to participate.
Answer:
Because definitions are interesting and concrete, they should be used as much as
possible during a speech.
Answer:
One advantage of the PUGSS model is that it makes managing and resolving conflict
like working through a script.
Answer:
An administrative assistant is an example of a gatekeeper.
Answer:
Groups with highly structured goals and a high level of stress may work best with a
more authoritarian leadership style.
Answer:
Goals and objectives for planning your time are like destinations on a map, they direct
you where to go.
Answer:
Receiving supportive feedback makes some people feel nervous.
Answer:
In order to express empathy, you must have personally gone through the same situation.
Answer:
Your friend hugging you while, at the same time, telling you that she loves you is an
example of regulating.
Answer:
When writing a business letter, you should include the name and address of the
recipient of the letter before a salutation.
Answer:
Acknowledging changed behavior serves as reinforcement for continued behavioral
change.
Answer:
Teamwork takes less time than working individually.
Answer:
Your listeners, not you, determine whether you have credibility.
Answer:
A priority organizational pattern allows you to report on events in the order to which
they occurred or will occur.
Answer:
According to your book, on a job, highly argumentative people are viewed negatively.
Answer:
It is easy to do multiple things as you listen to someone.
Answer:
Your social style is unique; no one has a social style that perfectly matches your own.
Answer:
When processing an appraisal interview, the statement “You did a wonderful job
working with the interns last year” is an example of a specific message.
Answer:
Describing rather than showing how to do something is more likely to teach your
audience how to perform a task or function.
Answer:
When using presentation aids, pass objects among members of your audience.
Answer:
According to the textbook, monitoring the emotional temperature is one skill to manage
emotions..
Answer:
Moving closer to another person will help them select your message.
Answer:
Nonverbally responsive messages have a tendency to defuse or neutralize negative
emotions.
Answer:
Active listeners stop, look, and listen, and they do not respond to the speaker.
Answer:
There is a single set of traits or characteristics that can predict who will be a leader.
Answer:
According to your text, candidates with an ear piercing are perceived by recruiters to be
just as trustworthy and knowledgeable than those not wearing any jewelry.
Answer:
In the textbook, the primary distinction between the definition of communication and
human communication involves__________.
A. making sense out of the world
B. managing relationships
C. interacting simultaneously
D. acting upon information
Answer:
If a team examines the causes, effects, symptoms, history, and other information that
will inform the team about how to best solve the problem, the group is conducting a
_____.
A. solution analysis
B. problem definition
C. problem analysis
D. solution generation
Answer:
According to your textbook a person with high concern for people and high concern for
production has a___________conflict style.
A. accommodating
B. collaborating
C. avoiding
D. competing
Answer:
Which of the following is NOT a recommendation when designing your PowerPoint
presentation?
A. Use all caps for emphasis.
B. Use color to create a mood and maintain attention.
C. Design for contrast.
D. Use black and white effectively.
Answer:
The phase when a group becomes familiar with other group members and the group
task is known as the ______________.
A. conflict phase
B. emergence phase
C. orientation phase
D. reinforcement phase
Answer:
Which of the following would be an example of an appeal to misplaced authority?
A. A CEO of a large toy company endorsing a new children’s game.
B. A representative from an energy company endorsing nuclear energy.
C. An athlete endorsing a breakfast cereal.
D. A veterinarian endorsing a new type of food for dogs.
Answer:
Ron is developing the agenda for an upcoming business meeting. He decided to put the
most important agenda item first. Which organizational option did Ron choose?
A. Priority
B. Chronological
C. Problem-solution
D. General-to-specific
Answer:
Statistics about audience characteristics such as age and cultural background are
referred to as_________.
A. demographic information
B. psychological information
C. statistical analyses
D. target audience
Answer:
Identifying the interview goal, analyzing the individual’s performance, and arranging
the interview are steps to conduct which type of interview?
A. Exit interview
B. Appraisal interview
C. Information-sharing interview
D. Job interview
Answer:
According to your textbook, all well written objectives contain______________.
A. Action steps
B. Timelines
C. Adjectives
D. Definitions
Answer:
According to your textbook Toyota has a__________ because they value commitment,
perseverance, and thriftiness.
A. short-term orientation
B. masculine values
C. feminine values
D. long-term orientation
Answer:
While sitting in class, Kevin raises his hand to let the instructor know that he wants to
be called on.
Kevin’s raised hand is an example of a(n) ________.
A. emblem
B. illustrator
C. regulator
D. immediacy
Answer:
When finishing an interview with a potential client, the interviewer asks, “Is there
anything else that you would like to add about this issue?” This is an example of which
type of interview question?
A. Open question
B. Hypothetical question
C. Clearinghouse probe
D. Closed question
Answer:
Another term for the nominal group technique is____________.
A. silent brainstorming
B. verbalized brainstorming
C. evaluative brainstorming
D. absentee brainstorming
Answer:
Questions such as “How should we record the results of our meeting,” “Who should set
meeting agendas,” “How long should our meetings last,” and “Should we make our
decision by majority vote, or seek a consensus on every decision” are used to
develop____________.
A. team mission statements
B. team ground rules
C. team standards
D. team cohesiveness
Answer:
What concept describes mental processing strategies that give information new
meaning by organizing the information?
A. Whole-part learning
B. Part-whole learning
C. Elaboration strategy
D. Paraphrasing
Answer:
The primary difference between a report and a briefing is that_____________.
A. a report is often a longer, more detailed summary of a past, present, or future event
B. a report is read to an audience, whereas a briefing is simply a document for reading
C. a report is much shorter than a briefing
D. a briefing is part of a larger document, whereas a report is a standalone document
Answer:
Listening involves which of the following processes?
A. Selecting, understanding, comprehending, memorizing
B. Awareness, attending, understanding, remembering, responding
C. Selecting, attending, understanding, remembering, responding
D. Screening, awareness, attending, remembering, responding
Answer:
Communication that flows from subordinate to superior is referred to
as_________________.
A. upward communication
B. downward communication
C. superior-subordinate communication
D. boss-employee communication
Answer:
Kim is listening to her friend Juan talk about his latest football game. When Juan said
“football” Kim thought he meant American football, but Juan meant soccer. Kim was
having trouble with what stage of listening?
A. Selecting
B. Attending
C. Understanding
D. Responding
Answer:
Which of the following is NOT a suggestion for preparing and sending thank you
notes?
A. Use quality paper and envelopes
B. Wait one week following the interview
C. Keep the note friendly
D. Use a formal salutation
Answer:
Manuscript speaking would be the best delivery method for which of the following
examples?
A. When you need to quickly adapt to your immediate audience.
B. When you need to have a lot of eye contact with your listeners.
C. When you can carefully craft your message in times of crisis.
D. When you want your speech to sound spontaneous and natural.
Answer:
According to your textbook, what is the first step to creating a sales proposal?
A. Discuss your approach
B. Describe the benefits
C. Outline the problem
D. Mention the schedule and costs
Answer:
Roger has been carrying around last year’s projections for the past six months in his
briefcase. Roger has not looked at the paper since he initially got it. What strategy of
managing paper is Roger forgetting?
A. Double side your copies
B. Read it once, handle it once
C. Don’t accept papers you won’t need
D. Don’t paper hop
Answer:
According to your textbook organizational cultures______________.
A. never change
B. change only when the business is failing
C. constantly change
D. only change when a new CEO is hired
Answer:
Which of the following is NOT listed as a suggestion for completing the front matter?
A. Title page
B. List of figures and tables
C. Foreword
D. Executive summary
Answer:
Being aware of the organizational culture is important because?
A. It influences how you communicate with others.
B. It is nice to know.
C. So you can explain it to others.
D. So you can know what to wear.
Answer:
A pattern of communication behaviors that others observe when you interact with them
is___________.
A. social style
B. mindfulness
C. nonverbal communication
D. assertiveness
Answer:
While David is talking during a meeting, he notices several team members beginning to
shuffle their feet, while others are nodding off. David notices this and adapts his
communication by making the meeting more interactive in hopes that it will wake
people up. This simultaneous exchange of messages is called___________.
A. interpersonal communication
B. transactional communication
C. feedback
D. leadership
Answer:
Communication in which there is no delay between when a message is sent and when it
is received is referred to as_____________.
A. synchronous
B. asynchronous
C. virtual
D. untimely
Answer:
The “yes technique” is used to____________.
A. give an award
B. accept an award
C. introduce a speaker
D. close a sale
Answer:
A(n)_____________is negative, stubborn, and disagreeable without an apparent reason.
A. joker
B. aggressor
C. blocker
D. dominator
Answer:
Listeners may have selected your message, but that doesn’t mean they will necessarily
pay attention to it. Identify three ways you can help others attend to your messages and
provide an example for each.
Answer:
List and describe different nonverbal cues to look for in order to assess your audience’s
interest as you are delivering your presentation.
Answer:
Describe how to appropriately follow-up after a job interview.
Answer:
Describe how organizational culture can be communicated both explicitly and
implicitly.
Answer:
List and describe the four principles your textbook gives for managing messages for
effective time management.
Answer:
Define the concept of organizational culture and explain why it is important.
Answer:
Explain how leaders can influence organizational culture.
Answer:
Under what circumstances might a speaker want to deliver a manuscript or memorized
speech?
Answer:
List and briefly describe the sources of supporting material for a presentation.
Answer:
Identify and discuss three ways to help others remember your messages.
Answer:
Define and explain the difference between interpersonal and impersonal
communication.
Answer:
Describe how each of the five communication principles discussed in your textbook can
be applied to time management.
Answer:
List and explain the four functions of a conclusion.
Answer:
What are the three methods described by your textbook for whittling down the number
of possible solutions? List and describe each.
Answer:
Describe the five factors that help identify an organization’s culture according to your
textbook and give an example of each.
Answer: