Jose is the director of Juan’s department and Juan has came to his office to tell Jose that
their current project is over budget. The communication exchange is best described
as__________.
A. upward communication
B. downward communication
C. horizontal communication
D. vertical communication
Answer:
Deliberate and/or repeated sexual or sex-based behavior that is not welcome, not asked
for, and not returned, is called___________.
A. territory
B. dominance
C. stalking
D. sexual harassment
Answer:
A brief speech saluting a momentous occasion is known as a____________.
A. remark
B. salute
C. celebration speech
D. toast
Answer:
Too much______, and meeting members experience the chaos of unbridled, unfocused
talk: it’s hard to stay on task. Too much________, and one person dominates, the team
loses freedom to listen and respond with sensitivity to what others are saying.
A. structure; interaction
B. interaction; structure
C. talking; status
D. relational focus; task focus
Answer:
An idea or conclusion that does not logically follow a previous idea or conclusion is
referred to as a_______________.
A. Causal fallacy
B. Bandwagon fallacy
C. Red herring
D. Non sequitur
Answer:
Focusing on interests, not positions is a skill for_____________.
A. negotiating win-win solutions
B. negotiating win solutions
C. creating a paradigm
D. negotiating win-lose solutions
Answer:
Your central idea should contain just one major idea.
Answer:
Rhonda just answered her front door and notices a man holding a variety of cleaning
products. He begins asking questions such as “I assume that your carpet is not as clean
as it could be?” and “Is it safe to say that you would love for your carpet to be
completely spotless?” These types of questions are considered ______________.
A. unlawful questions
B. probing questions
C. closed questions
D. leading questions
Answer:
A written description of the responsibilities and requirements of a specific job is
referred to as a(n)____________.
A. job role
B. job description
C. position
D. paradigm
Answer:
Which of the following is NOT listed as a suggestion for completing the back matter?
A. Glossary
B. Index
C. Appendix
D. Abstract
Answer:
Sally has worked for the same company for 15 years and really cares for her employees.
Sally does not give her employees deadlines or demanding tasks, but believes they will
get them done when they need to be. Sally is a(n)___________type of manager on the
Managerial Grid.
A. country club management
B. team management
C. impoverished management
D. authority-compliance
Answer:
While preparing for a meeting on the organization’s budget, Andrew wanted to develop
a graph that would quickly show the previous year’s distribution of funds for each
division in the company. Which type of graph should Andrew choose?
A. Line graph
B. Bar graph
C. Pie graph
D. Presentational graph
Answer:
When teaching public speaking students to deliver a presentation, many instructors will
advise their students to: Tell the audience what you are going to tell them. Next, tell
them. Finally, tell them what you just told them. This advice recognizes the importance
of____________.
A. using memory joggers
B. using a mnemonic device
C. using the listeners’ frame of reference
D. using the principle of primacy and recency
Answer:
Customizing messages to enhance message clarity and considering the personal, social,
and cultural characteristics of listeners is the description of which communication
principle?
A. Effectively using and interpreting verbal messages
B. Effectively using and interpreting nonverbal messages
C. Appropriately adapting your messages to others
D. Listening and responding thoughtfully to others
Answer:
A questioning technique that begins with broad, open questions and proceeds towards
more closed questions is called a(n)_____________.
A. funnel sequence
B. inverted funnel sequence
C. tunnel sequence
D. inverted tunnel sequence
Answer:
Paula is giving a presentation to her department about a new imitative, to help them
listen she placed a catchy phrase at the top of her visual aid which she continually
referenced. Paula was attempting to help her coworkers___________.
A. remember her message
B. attend to her message
C. select her message
D. understand her message.
Answer:
Suzy is very focused during her team meetings. She takes the minutes, asks for
additional clarification from members, offers new ideas, and periodically summarizes
what the team has accomplished during the meeting. Suzy is fulfilling what type of
role?
A. Task
B. Social
C. Individual
D. Power
Answer:
Rick and Marissa are in a conflict. Rick has just asked, “What do you need to get your
job done?” What step in the PUGSS model is in the conflict?
A. Describe the problem
B. Achieve understanding
C. Identify goals
D. Brainstorm solutions
Answer:
During his presentation, Carl said, “You all know me as your local policeman, but did
you know that it was my childhood dream to become a mailman?” According to your
textbook, what is wrong with Carl’s statement?
A. Carl should have used a parallel verbal message.
B. Carl should have used non-generic “Man” verbal messages.
C. Carl should have used non-generic “He” verbal messages.
D. Carl should have established goodwill.
Answer:
Making your messages concrete is a suggestion given by your book to___________.
A. help others attend to your messages
B. help others understand your messages
C. help others select your messages
D. help others remember your messages
Answer:
General standards that determine what appropriate and inappropriate behavior in an
organization is known as___________.
A. rules
B. procedures
C. norms
D. binding documents
Answer:
An individual that takes a servant leadership approach believes that_____________.
A. the ends justify the means
B. to do good and do well
C. team members should serve them
D. they are naturally born leaders
Answer:
Bill is a new manager for his company and wants to send an email to all of his
employees about the upcoming year. Because this email will outline his vision he wants
to make sure his message is clear. To send a clear message Bill should NOT focus on
being____________.
A. concise
B. humorous
C. relevant
D. concrete
Answer:
When determining psychological information about an audience, it is important to
consider their___________.
A. cultural background
B. biases against you
C. gender
D. overall environment in which you’ll talk
Answer:
When looking at the difference between leading and following, the best follower is
someone who___________.
A. responds to a micromanaging leader
B. only uses the ideas of the leader
C. is passive and a noncritical thinker
D. is both independent and a critical thinker
Answer:
A leader who consults with the group before issuing edicts is considered a_________.
A. democratic leader
B. authoritarian leader
C. laissez-faire leader
D. transformational leader
Answer:
Which of the following is NOT a method suggested by your textbook to whittle down a
long list of possible solutions?
A. Rank solutions
B. Rate solutions
C. Vote on solutions
D. Randomly select solutions
Answer:
After defining the problem Bart’s problem solving team started brainstorming about
possible solutions. Which step to effective problem solving did Brat’s team skip?
A. Identify problem
B. Analyze problem
C. Test solutions
D. Select solution
Answer:
An interview type that is unscripted and does not include a standard set of questions is
called a(n)______________.
A. structured interview
B. unstructured interview
C. moderately structured interview
D. uniquely structured interview
Answer:
Jose has a hard time getting along with his co-worker Karla. There is obvious tension
between the two, but Karla absolutely refuses to acknowledge the conflict. She has told
her friends that a problem doesn’t even really exist. Which conflict style is Karla
prescribing to?
A. Accommodating
B. Collaborating
C. Avoiding
D. Competing
Answer:
Jose is conducting research in his company’s latest product. He wants to get a large
number of people’s opinions on the same topics, but leave room to expand on and probe
certain topics if he needs to during the interview. Jose should utilize a(n)___________.
A. structured interview
B. unstructured interview
C. moderately structured interview
D. uniquely structured interview
Answer:
Maria never seems to have enough time to finish everything she has agreed to do, even
though she is very organized, turns off her email and phone to not get interrupted, and
delegates well. Which of the big ten time wasters is Maria most likely falling into?
A. Personal disorganization
B. Inability to say “no”
C. Telephone/email interruptions
D. Ineffective delegation
Answer:
A mental representation of knowledge is called a(n)____________.
A. schema
B. paraphrasing
C. repeating
D. elaboration strategy
Answer:
Which of the following is true when adapting your presentation for a television
audience?
A. Amplify your gestures when speaking to a television audience.
B. Both men and women should try to wear white clothing whenever possible.
C. Use dramatic and exaggerated facial expressions.
D. Speak using parallel structures.
Answer:
The primary difference between sex and gender is that_____________.
A. sex refers to biological characteristics, while gender refers to cultural and
psychological characteristics
B. sex refers to cultural and psychological characteristics, while gender refers to
biological characteristics
C. sex refers to cultural construction, while gender refers to clear genetic coding
D. sex is learned or developed, while gender refers to cultural characteristics that are
associated with our biological sex
Answer: