Which of the following is NOT a suggestion from your textbook on how to manage
paperwork?
A. Double side your copies
B. Read it once, handle it once
C. Dispose of what you don’t need
D. Don’t paper hop
Answer:
Which of the following questions does a gap analysis need to answer?
A. What were the employee’s expectations for the past year? Why was he or she given
these expectations? Where is the gap?
B. Where is the employee’s performance now? Where does the employee’s performance
need to be? What is causing this gap?
C. How has the employee performed since being hired? How has the employee
improved? How can we continue to get improvement from the employee?
D. Where is the employee’s performance now? What are the employee’s future goals?
How has the employee improved?
Answer:
A short talk that provides information to an audience is known as a__________.
A. report
B. task analysis
C. briefing
D. toast
Answer:
According to your textbook, “exercise” is an example of a(n)______________task.
A. urgent and important
B. important and not urgent
C. not Important and urgent
D. not urgent and not important
Answer:
Providing models, videos, or demonstrations are examples of tools to utilize during
which training method?
A. Invite
B. Show
C. Correct
D. Invite
Answer:
Your textbook describes different perspectives on leadership, which of the following is
NOT one?
A. Leaders make things happen.
B. Leaders create the extraordinary.
C. Leaders are born.
D. Leaders are ethical.
Answer:
The primary difference between a whole-part learning style and a part-whole learning
style is that_____________.
A. whole-part learners prefer learning the details first, while part-whole learners prefer
learning the big picture first
B. whole-part learners prefer learning the big picture first, while part-whole learners
prefer learning the details first
C. whole-part learners prefer listening, while part-whole learners prefer to speak
D. whole-part learners are better at processing more information, while part-whole
learners are better at social decentering
Answer:
The way people are perceived to express and manage conflict is called an
individual’s____________.
A. conflict style
B. personality
C. interdependence
D. conflict management technique
Answer:
April is the manager of a local restaurant and she is telling John, a waiter the day’s
lunch specials.
The communication exchange is best described as ___________.
A. upward communication
B. downward communication
C. horizontal communication
D. vertical communication
Answer:
Ross wrote out a list of issues, questions, and topics to structure the meeting. This is an
example of an agenda.
Answer:
Which of the following is not a suggestion given by your textbook to help other people
select your messages?
A. Move closer to the other person.
B. Make the information useful.
C. Adapt messages to others’ beliefs.
D. Fit messages into existing schema.
Answer:
When referring to the concepts of structure and interaction, your textbook
recommends___________.
A. having more structure than interaction
B. having more interaction than structure
C. having a balance of structure and interaction
D. starting the meeting with structure, but ending the meeting with interaction
Answer:
Which of the following is NOT a recommended strategy when facing an unreceptive
audience?
A. Immediately announce your persuasive purpose.
B. Focus on areas of agreement.
C. Acknowledge audience members’ opposing points of view.
D. Advance your strongest argument first.
Answer:
Janet just got interrupted by a coworker who wants to discuss a recent project. Janet
does not have much time, so after a few minutes she says. “Do you have any other
observations you want to share before I get back to work?” This statement is an
example of______________.
A. verbally signaling time is up
B. nonverbally signaling time is up
C. managing emotions
D. changing the location
Answer:
According to your textbook, in which situation would it be inappropriate to send an
email?
A. When sending an emotional message.
B. When sending a meeting agendA.
C. When you need to schedule a meeting.
D. When you need to convey important information to a large audience.
Answer:
In a public relations presentation, the speaker is specifically providing information
to___________public image for the person or organization the speaker is representing.
A. create a negative
B. manipulate a conservative
C. maintain a neutral
D. promote a positive
Answer:
____________include illustrations, explanations, descriptions, definitions, analogies,
statistics, and opinions- material that will clarify, amplify, and provide evidence to
support your main ideas and thesis.
A. Supporting materials
B. Visual aids
C. Attention grabbers
D. Word pictures
Answer:
When adapting to a different culture as an effective leader you should do the following,
except_______________.
A. ask questions
B. be patient
C. assume similarity
D. be positive
Answer:
The components of a report that serve to prepare the reader for the main information are
known as___________
B. back matter
C. beginning matter
D. middle matter
Answer:
Carmen’s architectural firm recently built a three-story building for a local bank. When
presenting to the banks executives, she described the functions of each of the three
floors. Which organizational pattern did Carmen utilize when delivering her
presentation?
A. Cause and effect
B. Problem and solution
C. Spatial
D. Chronological
Answer:
When a customer service agent is speaking to a customer, what type of communication
is occurring?
A. Upward communication
B. Downward communication
C. Horizontal communication
D. Outward communication
Answer:
You can adapt to those with a low willingness to communicate by____________ .
A. monitor their communication behavior
B. assume they just don’t want to talk
C. refrain from making premature judgments
D. speaker slower and louder
Answer:
Steve is developing a PowerPoint presentation for his speech on effective listening
skills. He has several long passages in his presentation and needs his font to be easy to
read. Which font should Steve choose?
A. Serif font
B. Script font
C. Decorative font
D. Sans serif font
Answer:
Tim is the project manager for a large project within his organization. He is becoming
increasingly frustrated because many of the members do not know how to work
together as a team. They have the skills needed to perform the job, but they are still
floundering. Also, many of the team members are not “on the same page.” Which two
elements of an effective team are causing problems for Tim?
A. A clear elevating goal; unified commitment
B. Unified commitment; competent team members
C. External support and recognition; collaborative climate
D. Competent team members; standards of excellence
Answer:
The process of drawing conclusions from evidence is known as________________.
A. evidence
B. reasoning
C. proof
D. visualization
Answer:
Which of the following is NOT a suggestion given by your textbook to manage
messages?
A. Batch your work
B. Do your work once
C. Mark all work on a calendar
D. Use a reminder file
Answer:
According to your textbook, why is it important to ask for the job that you have just
interviewed for?
A. The interviewer expects the question.
B. Doing so puts pressure on the interviewer to give you an immediate answer.
C. In the interviewer’s mind, it reinforces your commitment to a particular position.
D. It makes the interviewer feel awkward, which helps him or her to remember you
once all interviews are finished.
Answer:
During a one-on-one meeting with one of her competitors, Brenda said “Together, let’s
look at the various issues on the table.” This statement best describes which conflict
style?
A. Accommodating
B. Collaborating
C. Compromiser
D. Competing
Answer:
During their problem solving meeting, the group has finished analyzing the problem
and is now in the brainstorming process. Marty offers up an idea and Annie, another
group member, shouts, “That is a fantastic idea!” Based on this example, what should
this group keep in mind when brainstorming?
A. It’s important to offer constructive criticism rather than praise.
B. Praise only the ideas that you believe are feasible solutions.
C. Avoid any criticism or evaluation.
D. Each idea should be praised as well as constructively criticized.
Answer:
When considering whether to move your textbook’s best advice?
A. Always move
B. Never move.
C. Be aware and adapt to your audience
D. The presentation topic determines whether to move
Answer:
When improvising you should utilize all of the following tips, EXCEPT?
A. Be brief
B. Draw on personal experience
C. Organize before you speak
D. Focus on yourself not the audience
Answer:
To______________a customer is to identify whether the customer can afford the
product or service you are selling and to learn how to best approach the customer.
A. educate
B. qualify
C. introduce
D. customize
Answer: