An organization’s culture will never change.
Answer:
Workplace conflict is uncommon, which is why most people struggle to manage
conflict effectively.
Answer:
Because Ryan isn’t afraid to make requests or actively disagree with others, he has a
high level of responsiveness.
Answer:
The spell-check tool is a foolproof.
Answer:
According to the human relations leadership perspective, people are motivated by their
individual needs.
Answer:
When delivering a speech, you are experiencing psychological changes because of your
physiological state.
Answer:
You should dress for a career-search information interview in the same way you would
for a job interview.
Answer:
When designing presentation aids, it is important to develop a consistent visual theme.
Answer:
One of the ways we detect deception during an interview is when verbal and nonverbal
messages do not match.
Answer:
When making a toast, wit is more important than sincerity.
Answer:
Rick is getting ready to meet with Ruben, a coworker, about a new project. To help him
listen it is a good idea for Rick to get a quite, clean, and comfortable room for the
meeting to take place in.
Answer:
Research reveals that the formal, top-down approach to evaluating employee
performance leads to the most satisfied employees and corrects inappropriate behaviors.
Answer:
When facilitating a brainstorming session, it is important to never set a time limit.
Answer:
Using the funnel sequence encourages the interviewee to answer questions quickly.
Answer:
There is only one effective way to create a master list.
Answer:
According to a study conducted jointly by the U.S. Department of Labor and the
American Association of Counseling and Development, adaptive and transferable skills
appear to be more important than job-related skills.
Answer:
Having low communication apprehension means a person is afraid to speak.
Answer:
If Chuck can’t listen to his boss because there is too much information, then Chuck
should take notes.
Answer:
According to your textbook, you should include your purpose statement in your
delivery outline.
Answer:
Asking the interviewee, “What are you looking for in a company?” is an example of an
open question.
Answer:
If you have a low concern for people, you are less concerned about meeting others’
needs and more interested in ensuring that your own needs are met.
Answer:
Men of average or above average height are seen as more successful and outgoing.
Answer:
Katie told her coworker, “You need to fix the problem now!” Katie was using a problem
orientation with her verbal message.
Answer:
The first step when preparing for an interview is to identify the interview goal.
Answer:
It is important to utilize both supportive and corrective feedback to achieve maximum
benefit in a performance review.
Answer:
Closing the interview tends to focus more on relational rather than task-related
messages.
Answer:
A group member can have status without having any power.
Answer:
“I’m willing to give this up if you’re willing to give that up” is an example of a
statement that someone using a collaborative conflict style might say.
Answer:
Democratic leaders are more likely than the authoritarian leader to listen and
thoughtfully respond to the wishes of the team.
Answer:
While taking an exam, Sam is having difficulty concentrating because people in the hall
are talking extremely loud. Sam is experiencing literal noise.
Answer:
People are less likely to comprehend what they can both see and hear.
Answer:
Mailing out random resumes is an effective way to get a job interview.
Answer:
Which of the following is NOT something you should be looking for during the “look”
step?
A. Liking cues
B. Interest cues
C. Boredom cues
D. Status cues
Answer:
Messages that refer to words and expressions that offend because they make
inappropriate assumptions or stereotypes are called______________.
A. jargon
B. sarcasm
C. biased
D. non-generic
Answer:
___________messages are messages that use words to create meaning.
A. Verbal
B. Nonverbal
C. Complex
D. Connotative
Answer:
Jose gets a large number of work emails throughout the day. The majority of them are
not very urgent, but they can be distracting. Jose should______________.
A. respond to each email as he receives it
B. only check his email in the morning
C. check his email at specific points of the day
D. get an automatic update each time he receives an email
Answer:
Describe the characteristics of an effective central idea and provide an example of an
effective and ineffective central idea.
Answer:
Which of the following is NOT a recommendation when delivering bad news?
A. Offer the bad news by simply stating it; there is no need for a long explanation.
B. Close with a goodwill message.
C. Provide a buffer.
D. Deliver the bad news indirectly.
Answer:
Setting aside a time of the day to return phone calls is called?
A. Batching
B. Lumping
C. Grouping
D. Prioritizing
Answer:
During her interview Val demonstrates her ability to listen carefully, self disclose
appropriately, and resolve conflict while also appearing open and approachable by the
way she answers the questions she is asked. By using these skills she is meeting
her_____________.
A. relational goal
B. secondary goal
C. task goal
D. personal goal
Answer:
If a person is elected or appointed, they have_____________.
A. legitimate power
B. referent power
C. expert power
D. reward power
Answer:
___________are focused on, structured conversation whose goal is to seek out
important information from another person.
A. Information-gathering interviews
B. Persuasive interviews
C. Reporting interviews
D. Appraisal interviews
Answer:
The primary difference between a task and process function is________.
A. task functions focus on getting work done, whereas process functions focus on
managing relationships
B. task functions focus on relationship building, whereas process functions focus on
procedural tasks
C. task functions focus on leadership, whereas a process function is primarily a role that
a follower assumes
D. task functions help the team mediate conflicts, whereas a process role focuses on
agenda items
Answer:
A structured conversation among a small group of people who gather to accomplish a
specific task is referred to as a(n)____________.
A. gathering
B. interaction
C. meeting
D. group
Answer:
An organization that has a flat structure rather than a hierarchical structure is referred to
as a_______.
A. group-based organization
B. flat-based organization
C. collaborative organization
D. team-based organization
Answer:
According to your textbook, which of the following is NOT a question you should ask
before beginning an office romance?
A. What is the rank of each person?
B. Will anyone benefit from this relationship?
C. Are individuals working in the same department?
D. What happens if the relationship ends?
Answer:
According to your textbook, most employers look at a resume for about how long?
A. Five minutes
B. Half an hour
C. Three minutes
D. Less than a minute
Answer:
According to your textbook empathy means?
A. To feel sorry for someone.
B. To have had the same experience as someone.
C. To try to feel what he or she is feeling.
D. To merely acknowledge the feelings he or she has.
Answer:
A form of oral interaction structured to achieve a goal is called a(n)____________.
A. chatter-box
B. public speaker
C. interview
D. task goal
Answer:
When delivering a manuscript speech you should NOT ______________.
A. rehearse your speech
B. use short, easy-to-scan phrases in the top two-thirds of the papers
C. read quickly
D. vary your vocal variety
Answer:
Which of the following statements represents the primary difference between a
relational and task message?
A. Task messages focus on establishing relationships, while relational messages focus
on the content of the interview.
B. Task messages focus on establishing relationships, while relational messages focus
on building rapport.
C. Task messages focus on the content of the interview, while relational messages
include messages about how the interview will be structured.
D. Task messages focus on the content of the interview, while relational messages focus
on establishing relationships.
Answer:
The degree of attraction that members of a group feel toward one another and the group
is referred to as___________.
A. cohesiveness
B. reinforcement
C. friendliness
D. conflict suppressed
Answer:
To adapt a message aimed at a Generation Y member the speaker should do all of the
following: EXCEPT
A. Be direct and straightforward
B. Use trendy terms and jargon
C. Make accountable by delegating tasks
D. Ask their opinion
Answer:
What element of the developing a paragraph informs the reader about the content of the
paragraph?
A. Tone
B. Topic sentence
C. Length
D. Clarity
Answer:
During his speech, Otis thought it would be effective to move as a symbol of artistic
expression.
However, it ended up diverting attention away from his message. Which rule of
movement did Otis violate?
A. Move, but don’t distract listeners from your message.
B. Move to reduce physical barriers.
C. Move to signal a new idea.
D. Use movement to signal that your approach to the speaking situation is changing.
Answer:
Asking a respondent to talk about how they might do something is a___________.
A. question of value
B. question of policy
C. question of process
D. question of fact
Answer:
The______________organizational pattern begins with the first in a series of events or
steps and move on to the second, third, and so on.
A. Priority
B. Chronological
C. Problem-solution
D. General-to-specific
Answer:
To______________ is to change or reinforce a person’s attitudes, beliefs, values, or
behavior.
A. inform
B. persuade
C. entertain
D. inspire
Answer:
Betty is facilitating the weekly staff meeting. During the meeting, she states, “Oh, I’m
so sorry, I have one more agenda item that I would like to discuss.” This statement is an
example of what conversational ritual?
A. Ritual opposition
B. Compliments
C. Small talk rituals
D. Ritual apology
Answer:
In an email sent to his entire team, Daniel wrote, “Per last meeting, results document
attached.
Review and revise by July 5thmeeting. Meeting invite to come. Forward to supervisor.”
According to your textbook, which suggestion for writing in a concise manner did
Daniel violate?
A. Avoid redundancy
B. Do not overuse intensifiers
C. Avoid telegraphic style
D. Use subordination
Answer:
Learned, routine scripts that people use when talking and responding to others are
called_____________.
A. scripting rituals
B. routine rituals
C. conversational rituals
D. learned rituals
Answer:
____________are clear statements that identify what you’d like to accomplish in the
future.
A. Objectives
B. Lists
C. Goals
D. Steps
Answer:
Rose is highly argumentative, compared to Leslie who is low argumentative. How can
Rose adapt her communication to Leslie to enhance workplace communication?
Answer:
List the adult learning strategies to utilize when informing others.
Answer:
Identify and define the four types of workplace communication. What relationship is
each type of communication used with?
Answer:
Explain and give an example of how noise can influence transactional communication.
Answer:
John Dewey lists five steps in the problem solving process. List and briefly describe
each step.
Answer:
Describe each of the three ethical challenges and provide an example of each challenge.
Answer:
Define immediacy and list at least five nonverbal behaviors that will enhance
immediacy.
Answer:
Define the two types of leaders on the workplace relationship continuum and identify
which zone on the continuum is the most effective for leaders.
Answer:
Define communication apprehension and identify three ways highly apprehensive
individuals tend to behave.
Answer:
Explain how to use nonverbal cues to signal your availability to others.
Answer:
Discuss the status lens and the connection lens, identify which lens is male/female, and
provide an example of a status lens and connection lens comment/action.
Answer:
List, define, and provide an example of each of the four different types of probing
questions.
Answer:
List and define the three different types of interviews.
Answer:
Describe the six paradigms that guide negotiation and provide characteristics of
negotiators that use each paradigm.
Answer:
Define the three leadership styles presented in the textbook and explain when each style
would be most effective.
Answer:
What is the main purpose of an introduction? List and explain the five functions of an
effective introduction.
Answer:
What is a virtual team? What are the four key differences between face-to-face and
virtual teamwork? List one advantage and disadvantage of virtual teamwork.
Answer:
Define connotative and denotative meaning and provide an example that illustrates their
difference.
Answer:
What is structure? What is interaction? What are the effects of having too little or too
much of either?
Answer:
Explain why considering your audience is the central task in designing and delivering
an effective presentation.
Answer: