Goals are more long term, while objectives are more immediate and specific.
Answer:
Mehrabian found that we synthesize and interpret nonverbal communication along three
primary dimensions: pleasure, arousal, and dominance.
Answer:
If used wrong ritual opposition can create negative conflict.
Answer:
During the start of her group’s problem solving meeting Kelley asked the other
members the “who, what, when, where, why and how” of the problem. Kelley was
helping her group analyze the problem.
Answer:
When using a problem-and-solution organization, you should always devote equal time
to the problem and the solution.
Answer:
A prescriptive approach to teams is based on the assumption that team members need to
use specific steps and techniques to stay on task and remain productive, while still
being sensitive to other team members.
Answer:
Organizational culture affects all aspects of how the work gets accomplished.
Answer:
An effective meeting leader is generally more of a facilitator than a dictator.
Answer:
Lisa considers herself a supporter of the local economy and utilizes foreign labor to
make her products, but was just told by an associate that her choice is hurting the local
economy. Lisa is upset about this realization. What she is experiencing can be described
as cognitive dissonance.
Answer:
When communicating with a customer, who is upset, the service provider should not
make eye contact or smile because it makes the customer feel intimidated.
Answer:
Research has shown that between 75 and 95 percent of grapevine information is
incorrect.
Answer:
Effective groups do NOT experience conflict.
Answer:
When using testimony or literary quotation, it is important to cite unbiased authorities.
Answer:
Reports summarize what has been accomplished.
Answer:
The primary difference between a task and process function is that process functions
focus on managing relationships.
Answer:
It is not possible for someone to perform both task and process functions.
Answer:
It is a good time management strategy to use your calendar as a master list.
Answer:
Ron uses a general to specific organization when he describes the overall business goal
and then goes into the individual steps to achieve it.
Answer:
Proof consists of both evidence and the conclusions you draw from it.
Answer:
Adult learners prefer to be actively involved in the learning process.
Answer:
Every team is a small group, but not every small group is a team.
Answer:
Culture determines how we use space in our communication with others.
Answer:
You should deliver your entire speech at the same pace.
Answer:
Teams that have greater control over how they conduct their work are likely to be more
cohesive.
Answer:
It is NOT biased for Rodney to use “freshman” to describe the incoming class.
Answer:
Persuasive speakers intentionally try to change or reinforce listener’s feelings, ideas, or
behavior.
Answer:
“If I’m going down, you’re going down with me” is an example statement of someone
using the “lose-lose” negotiation paradigm.
Answer:
Using concrete words and phrases in the workplace helps avoid miscommunication.
Answer:
Training emphasizes doing, while education emphasizes knowing.
Answer:
Research suggests that the best use of PowerPoint is to present images, pictures, and
other non-text information.
Answer:
One important aspect of the horizontal communication that occurs between co-workers
is their use of the grapevine.
Answer:
You can think of a schema as a mental “box” or “filing cabinet” where you classify,
categorize, and file concepts.
Answer:
Never throw away something someone gives you in a meeting.
Answer:
When preparing for a job interview, the first step is to identify your interview goal.
Answer:
Concerning the attire to wear for a speech, when in doubt, select clothing that is
conservative.
Answer:
Paul’s training class is shifting in their seats, not looking at him, and tapping their
fingers. Paul should respond by asking someone in the audience to summarize his main
points or start using the whiteboard as a visual aid.
Answer:
A general rule of thumb is to never exceed your time limit.
Answer:
The connotative meaning to a word can be found in the dictionary.
Answer:
When should an agenda be distributed?
A. Before the meeting
B. After the meeting
C. During the meeting
D. Near the end of the meeting
Answer:
According to your textbook, you will most likely feel most nervous_____________.
A. as soon as you get the speaking assignment
B. as soon as you start speaking
C. in the middle of the speech
D. right before you begin the presentation
Answer:
Which of the following best describes the difference between a task-focused leader and
a person- focused leader?
A. The task-focused leader believes that work takes priority over personal relationships,
while the person-focused leader places value on getting to know people on a personal
level.
B. The person-focused leader believes that work takes priority over personal
relationships, while the task-focused leader places value on getting to know people on a
personal level.
C. The task-focused leader focuses on getting to know people, while the person-focused
leader places emphasis on getting the task completed.
D. The task-focused leader has more skills in the technical field, while the
person-focused leader is more skilled in interpersonal skills.
Answer:
According to your textbook, when trying to make a positive first impression, what
should you be mindful of when representing yourself using technology such as
Facebook, Myspace, and YouTube?
A. Make sure the picture you use is up-to-date.
B. Make sure the manner which you present yourself online is consistent with your
interview persona.
C. Make sure the information you provide online matches your resume.
D. Make sure that your profile does not mention any competitors of the organization for
which you are applying.
Answer:
Which of the following is included in the definition of impersonal communication as
discussed in the textbook?
A. Managing relationships
B. Mutual influence
C. Responding to roles
D. Ongoing connection
Answer:
Cultures whose members value group or community interests over individual interests
are called_____________.
A. Collectivistic cultures
B. Polychronic cultures
C. Individualistic cultures
D. Monochronic cultures
Answer:
The primary difference between a high-contact culture and a low-contact culture is
that____________.
A. touching is common and appropriate in a high-contact culture, while touching is
uncommon in a low-contact culture
B. touching is uncommon and inappropriate in a high-contact culture, while touching is
appropriate and common in a low-contact culture
C. there is a high amount of communication in a high-contact culture, while
communication is limited in a low-contact culture
D. emotions are seen as inappropriate in a high-contact culture, while emotions are very
common and appropriate in a low-context culture
Answer:
Which of the following characteristics promotes horizontal communication?
A. Co-workers having authority over each other
B. Relationships tend to be more person-focused
C. Strong lines of organizational hierarchy
D. Downward communication
Answer:
According to the federal Bureau of Labor Statistics, U.S. citizens
worked______________hours per week in 2006 than they did in 2003.
A. five more
B. three more
C. eight more
D. three less
Answer:
During a conversation with her subordinate, Sally says “I get a sense that you’re feeling
frustrated.” Sally’s statement is an example of________.
A. paraphrasing message content
B. paraphrasing emotions
C. feedback
D. shifting attention between two people
Answer:
Displays of our identity such as jewelry, sunglasses, handbags, and hats, are
called____________.
A. gestures
B. haptics
C. illustrators
D. artifacts
Answer:
An individual’s natural tendency to initiate communication with others is called
their__________.
A. communication trait
B. personality characteristic
C. choice to communicate
D. willingness to communicate
Answer:
Dennis has been the governor of the state of Texas for the past 5 years. He loves being
given so much responsibility and he enjoys being able to direct others. What social style
best describes Dennis?
A. Amiable
B. Analytical
C. Driver
D. Expressive
Answer:
Cameron did not memorize his presentation; instead he rehearsed it until it began to
sound natural.
His speech sounded spontaneous, yet it was appropriately polished. Cameron is most
likely using what type of delivery method?
A. Manuscript speaking
B. Memorized speaking
C. Impromptu speaking
D. Extemporaneous speaking
Answer:
According to your textbook, a group’s set of distinctive beliefs, values, assumptions,
and rules that distinguish them from another is described as their_______.
A. leader
B. hygiene factor
C. system
D. culture
Answer:
Which of the following is NOT included as a recommended procedure for
communicating up negative information?
A. Introduce the problem
B. Discuss resolving the failure
C. Express guilt
D. Note positive results of failure
Answer:
Mark is the newest technician at his company but had seen the need to start a recycling
program.
Mark takes the initiative to collect recycle bins, post signs and put them by the trash.
Mark is being a___________.
A. leader
B. manager
C. supervisor
D. follower
Answer:
The consistent way someone communicates with others in a team is referred to as
a(n)__________.
A. task
B. responsibility
C. role
D. assignment
Answer:
Which of the following questions would be considered unlawful?
A. “How is your previous employment experience relevant to this position?”
B. “Are you a member of any clubs or associations that are relevant to this position?”
C. “Are you willing to relocate?”
D. “Are you a citizen of the United States?”
Answer:
An ongoing connection made with another person through interpersonal communication
is referred to as a(n)__________.
A. friend
B. lover
C. relationship
D. interpersonal-focused leader
Answer:
A document that consists of information about the status of one or several ongoing
projects and is commonly an internal document is known as a(n)___________-report.
A. activity
B. progress
C. formal
D. progress
Answer:
A focused, structured conversation whose goal is to seek out information from another
person is referred to as a(n)____________.
A. exit interview
B. information-gathering interview
C. career-search information interview
D. task-gathering interview
Answer:
In his speech, Warren painted a picture of the grim future that will occur if we don’t
begin to take measures to protect ourselves against global warming. This is an example
of___________.
A. a positive visualization
B. a negative visualization
C. a syllogism
D. a warning visualization
Answer:
While preparing for a presentation on the results of an employee satisfaction survey,
Grace needed to develop a graph to show how the company had progressed from last
year’s survey results. She also wanted to show the relationships among different
variables in the survey. Which type of graph should Grace choose?
A. Line graph
B. Bar graph
C. Pie graph
D. Presentational graph
Answer:
Shawn just got hired by the local theme park and has arrived late for his employee
orientation. His supervisor tells him to skip the orientation and to go get his “costume”.
Shawn is confused by what his supervisor wants him to do. This confusion was caused
by the use of___________.
A. precise language
B. non-relevant terms
C. jargon
D. ambiguous nonverbal cues
Answer:
Which of the following is not one of the six primary emotions that are expressed on the
face?
A. Shock
B. Fear
C. Happiness
D. Anger
Answer:
Laura gets really nervous when she is listening to new information and worries that she
will get something wrong. Which of the following is NOT a solution suggested by your
textbook for Laura?
A. Ask others to help clarify information.
B. Ask speaker for agendas, outlines, or copy of speaking notes.
C. Ask the speaker to repeat the message multiple times.
D. Record or take notes on the information.
Answer:
A detailed, step-by-step description of precisely what a trainee should do and know in
order to perform a particular skill is known as a______.
A. report
B. task assessment
C. task analysis
D. questionnaire
Answer:
Martha is the project manager for her team. Martha’s boss has asked her to send him the
status of the project, as well as the current schedule, and budget. What type of report is
Martha’s boss requesting?
A. Activity report
B. Progress report
C. Project report
D. Binding document
Answer:
Which statement best describes a win-win approach to negotiation?
A. Seeking mutual benefit
B. Uses competition rather than cooperation
C. Being submissive
D. If we can’t both win, then let’s not play this game
Answer:
Martha is the director for her division. Since she is in charge and has the most
experience, she thinks that the best leadership style is to simply give orders and control
her employees. What style of leadership does Martha prescribe to?
A. Democratic leadership
B. Authoritarian leadership
C. Laissezfaire leadership
D. Transformational leadership
Answer:
Patty enjoys her work as a nurse because she feels that it gives her an opportunity to be
supportive and helpful to her patients. Patty’s social style is best characterized
as___________.
A. driver
B. amiable
C. expressive
D. analytical
Answer:
_____________is a nonverbal communication code that is based upon physical
attraction, clothing and artifacts.
A. Haptics
B. Complementing
C. Body Movement
D. Physical Appearance
Answer:
Doug is part of a team whose members are all over the world. Because of the distance,
they meet via video conferences on most occasions. This is an example of
a(n)_________.
A. virtual team
B. teleconferencing group
C. technological team
D. assembly team
Answer:
The communication dimension that focuses on the verbal message is called
the_______________.
A. relational dimension
B. report talk dimension
C. rapport talk dimension
D. content dimension
Answer:
List and describe the three tasks you must complete in order to effectively analyze your
audience before you deliver your speech.
Answer:
List and briefly explain the six tips for using gestures when you speak in public.
Answer:
When speaking to be understood, explain how to effectively utilize volume,
articulation, pronunciation, and dialect.
Answer:
List and define each of the three main approaches to leadership.
Answer:
Compare, contrast and give an example of selecting and attending.
Answer:
Identify three characteristics of a high-context and a low-context culture. Provide an
example of a high-context and a low-context culture.
Answer:
What is conveyed through facial expressions and how does your textbook suggest you
enhance them?
Answer:
List and describe the five reasons to hold a meeting.
Answer:
What is extemporaneous speaking? Explain the process for developing and delivering
an extemporaneous presentation.
Answer:
Define the purpose of an appraisal interview and list the three steps to prepare for an
appraisal interview.
Answer:
Describe and provide an example for the six responsibilities that an interviewer must
follow to be an ethical interviewer?
Answer:
Identify and briefly describe each of the 4 social styles using the assertiveness and
responsiveness grid, as well as characteristics of each social style.
Answer:
What are the four ways you can communicate supportive verbal messages? Give an
example of each.
Answer:
Bill gets bored listening to his coworker Teresa because he can process information
faster than she speaks. According to your textbook what can Bill do to be a more
effective listener?
Answer:
You are a member of a group trying to solve a technical problem where you work. What
should you do to be an effective follower?
Answer:
Briefly explain the four key elements of human communication.
Answer:
Define willingness to communicate, provide characteristics of individuals with a
high/low willingness to communicate, and explain the impact an individual’s
willingness to communicate can have on the hiring and promotion process.
Answer:
Assuming listeners have selected and paid attention to your message, how can you help
them understand, decode, or assign appropriate meanings to the message? Discuss three
ways to help others understand your messages.
Answer:
Explain how to deliver correspondence which contains bad news.
Answer: