As a doctor in a neighborhood clinic Linda should do exit interviews with every client
she sees.
Answer:
Kim is great at public speaking; this means she must also be effective at communicating
interpersonally and in a group.
Answer:
Ii is only the interviewer’s role to listen actively.
Answer:
Interpersonal communication is mutually influential.
Answer:
A good speaker only needs to be audience-centered while they select and narrow the
topic.
Answer:
During an interview Glen was asked, “Are you legally authorized to work in the United
States?” This was an unlawful question.
Answer:
When selling a product, it is important to stress the features, not the benefits.
Answer:
Bill wants to communicate equality, accessibility, and informality during the interview,
so he should sit behind his large desk.
Answer:
Credibility is only influenced by what is said and done during the presentation.
Answer:
Holding up three fingers while saying, “I have three major points to talk about this
afternoon” is an example an effective gesture.
Answer:
An important skill of an effective group member is to be a vigilant thinker.
Answer:
Most appraisal interviews begin with a review of supportive feedback followed by a
review of corrective feedback.
Answer:
To save time you should return nonurgent phone calls in batches.
Answer:
A team can be too cohesive.
Answer:
The five principles of time management can also be used to help improve team
performances.
Answer:
You should send a complaint letter before you communicate with a company
representative.
Answer:
By definition, an interview can only include two people.
Answer:
During the conflict phase of team development, primary tension is common.
Answer:
An effective interview meets four criteria: structured, goal oriented, interesting, and role
directed.
Answer:
Bryan’s group thinks that he is a pain in the neck. He seems to disagree for the sake of
disagreeing. Bryan is an example of a group deviate.
Answer:
According to your textbook over half of the people researched had experienced and
office romance.
Answer:
When communicating a problem to her superior Meghan first gives them the
background information.
Meghan is following the proper procedure for communicating negative information
according to your textbook.
Answer:
You should hold a meeting when people may resist a decision or a proposed solution.
Answer:
An interviewee should never ask a clarifying question because it indicates they were not
listening.
Answer:
A group in which everyone talks to everyone else is what is called an all-channel
network.
Answer:
Regarding the use of fear as a motivator, a strong threat to a family member will often
be more successful than a fear appeal directed at the audience members themselves.
Answer:
Being aware of your motivations, actions, and thoughts is being mindful.
Answer:
Responding to a message to let people know whether you understood the message.
Answer:
Making a good impression starts when you first meet your interviewer.
Answer:
Closed questions restrict the interviewee’s freedom to express personal views or
elaborate on responses.
Answer:
A key step in the brainstorming process is to evaluate all ideas.
Answer:
Groups need people to take on a balance of social and individual roles.
Answer:
You should utilize multiple channels of communication when writing for business.
Answer:
When writing for business, it is important to consider clarity rather than style.
Answer:
Our emotions are communicated primarily through verbal messages.
Answer:
A preview statement is usually delivered in the introduction.
Answer:
An appraisal interview is a more sensitive conversation than an information-gathering
or a job interview.
Answer:
Katie is in a new group at work, to help make sure the group is effective she should fear
conflict.
Answer:
Typically, a person of high status talks less than those of lower status.
Answer:
It is important to develop training objectives before organizing the training content.
Answer:
Anna was delivering a presentation on a new piece of software. She found a pamphlet
that was really interesting and decided to let the class pass it around as she was
speaking. According to your textbook, what might be the outcome of this strategy?
A. The audience will become more engaged.
B. Nothing. The pamphlet will neither distract nor engage the audience.
C. People in the audience will be distracted by passing the pamphlet around.
D. The audience will appreciate her willingness to share, which will increase her
credibility.
Answer:
Which of the following is NOT a recommendation for adapting to those with low
argumentativeness?
A. Engage them in debate.
B. Play the devil’s advocate.
C. Wait for them to speak up.
D. Learn how to argue.
Answer:
When delivering a new employee training workshop, the trainer made sure to refer to
some of the attendee’s experiences at their former employers to help them make sense
of the policies and procedures in place at their new place of work. This is an example of
which aspect of helping others understand your message?
A. Fitting messages into their existing schema
B. Developing a new schema
C. Using the listeners’ frame of reference
D. Using memory joggers
Answer:
As a leader John often gets input from all members of the group, has them vote on
actions to take and is focused on the group succeeding and not his own personal
success. John demonstrates which type of leadership?
A. Authoritarian leadership
B. Democratic leadership
C. Transformational leadership
D. Laissez-faire leadership
Answer:
During Abbie’s presentation on conflict management, she looked at the audience and
said, “Imagine that you have just received a call from one of your superiors. This person
is extremely upset at you and is using very harsh words to describe your performance
on a project. However, this superior has been misinformed and all of the issues she is
listing are no longer relevant. How would you go about explaining your position to this
superior?” Abbie’s statement is an example of a____________.
A. literal analogy
B. hypothetical illustration
C. literary quotation
D. classification
Answer:
According to Hofstede’s research, which of the following is a characteristic of a culture
that has a greater tolerance for uncertainty?
A. More comfortable taking risks.
B. Enforce rigid rules for behavior.
C. Establish elaborate codes of conduct.
D. High need for structure.
Answer:
_____________to relax your body and calm your mind before giving a speech.
A. Take long, shallow breathes
B. Take long, deep breathes
C. Take short, deep breathes
D. Take short, shallow breathes
Answer:
During an interview with the CEO of a large organization, the interviewer asks, “You
believe a coworker is stealing from the company, but are not certain. What would you
do?” This is an example of which type of interview question?
A. Open question
B. Closed question
C. Probing question
D. Hypothetical question
Answer:
When texting, which of the following is NOT a guideline your textbook encourages?
A. Don’t use text messages to convey important information.
B. Don’t use emoticons.
C. Don’t text anything confidential.
D. Introduce yourself in the message if the person doesn’t have your number.
Answer:
Patti is facilitating a meeting that it is being dominated by Mike, a senior director. Patti
politely says to him, “Mike, thanks for sharing, but I’d like to hear what others have to
say.” In this example, what role is Patti playing?
A. Timekeeper
B. Gatekeeper
C. Elaborator
D. Orienteer
Answer:
Which of the following is a characteristic of a culture that values a decentralized
approach to power?
A. Leadership is spread out among a number of people.
B. There are clear lines of authority in who reports to whom.
C. Decisions are made by the leader.
D. Power is held by one person or a select few.
Answer:
A three-part argument that has a major premise, a minor premise, and a conclusion is
called a(n)__________.
A. syllogism
B. inductive reasoning
C. report
D. causal fallacy
Answer:
The statement, “As long as I win, I don’t care if you win or lose” is an example of which
approach to negotiation?
A. Win-win
B. Win-lose
C. Win
D. Win-win or no deal
Answer:
During the board meeting, Sondra raised her hand and said “So what I hear you saying
is that we are going to be instituting a hiring freeze and stopping all promotions or
bonuses so that we can try to get through this recession without any layoffs. Is this
correct?” Sondra’s question is an example of_____________.
A. providing feedback
B. paraphrasing
C. listening to evaluate
D. shifting attention between people
Answer:
A leader who offers incentives such as bonuses, promotions, or movie tickets for good
performance is making use of what type of power?
A. Legitimate power
B. Coercive power
C. Reward power
D. Referent power
Answer:
Which of the following is NOT true of the difference between training and education?
A. Training emphasizes doing; education emphasizes knowing.
B. Training emphasizes a certain level of skill; training does not evaluate mastery of a
skill by comparing one trainee with another, as is done in a classroom.
C. Training prescribes a step-by-step approach; education is typically less concerned
with performing a linear sequence of behaviors.
D. Training operates as an open system; education operates in more of a closed system.
Answer:
Any tangible item or image used to help communicate ideas to an audience is called
a_____________.
A. presentation aid
B. visual aid
C. digital aid
D. professional aid
Answer:
Which of the following is NOT a suggesting of a way to handle your work to make sure
you only do it once?
A. Do it
B. Delegate it
C. Delete it
D. Compile it
Answer:
According to Deborah Tannen’s research, which of the following is true?
A. Women often use ritual apology to bring others closer.
B. Women often play the role of devil’s advocate in conversations.
C. When women complement each other, they do not expect a compliment in return.
D. Women often use report talk to bring others closer.
Answer:
Training is a type of informative speaking, in which a trainer seeks to develop
specific______________in listeners to help them perform a
specific______________more effectively.
A. skills; job or task
B. task; job
C. knowledge; skill
D. jobs; skill
Answer:
Which of the following statements most accurately describes the human resources
leadership approach?
A. Workers are viewed as resources that can enhance an organization.
B. Workers are motivated by rewards and punishment.
C. Views organizations and teams as complex interconnected sets of elements.
D. People are motivated by their individual needs.
Answer:
The nonverbal aspects of the voice, including pitch, rate, and volume is__________.
A. kinesics
B. proximity
C. haptics
D. vocalics
Answer:
Visualization is a step that is included in the______________organizational pattern.
A. problem and solution
B. cause and effect
C. refutation
D. motivated sequence
Answer:
According to your textbook, the delivery style advocated by most communication
experts is____________.
A. manuscript speaking
B. memorized speaking
C. impromptu speaking
D. extemporaneous speaking
Answer:
Which of the following statements best describes the difference between a self-focused
message and another-focused message?
A. Other-focused messages are source-centered, while self-focused messages are
receiver-centered.
B. Other-focused messages are more concrete than self-focused messages.
C. Other-focused messages are about solutions, while self-focused messages are about
problems.
D. Other-focused messages are receiver-centered, while self-focused messages are
source-centered.
Answer:
During which phase in the problem solving process should you develop a clear action
plan and make a written list of who should do what?
A. Identify and define the problem
B. Analyze the problem
C. Select the best solution
D. Test and implement the solution
Answer:
In Sean’s written business proposal, he addressed the recipients as “Ladies and Men.”
According to your textbook, why is this inappropriate?
A. Sean should have used non-generic “He” verbal messages.
B. Sean should have used non-generic “Man” verbal messages.
C. Sean should have used parallel verbal messages.
D. Sean should have used generic “She” verbal messages.
Answer:
Along with her resume, Marsha included a document that argues that she is the best fit
for the position. In this document, she also explains how her skills and knowledge fit
perfectly with the posted position. This document is referred to as a(n)__________.
A. resume
B. cover letter
C. personal mission statement
D. pamphlet
Answer:
A listener’s perception of a speaker as competent, trustworthy, and dynamic is referred
to as__________.
A. authority
B. credibility
C. legitimate authority
D. power
Answer:
Unwelcome conduct of a sexual nature that interferes with a person’s ability to perform
a job or gain an education and that creates a hostile, intimidating or offensive
environment is defined as________.
A. quid pro quo sexual harassment
B. coercion
C. hostile environment sexual harassment
D. intimidating environment sexual harassment
Answer:
When in an interview, the primary difference between a task goal and a relational goal
is that_________.
A. relational goals include asking and answering questions in a clear, concise, and
thoughtful manner, while task goals seek to be seen as interpersonally attractive
B. relational goals include using interpersonal skills so as to seem interpersonally
attractive, while task goals include asking and answering questions in a clear, concise,
and thoughtful manner
C. task goals include asking and answering questions in a clear, concise, and thoughtful
manner, while relational goals seek to acquire and convey appropriate information
D. task goals are goal-oriented, while relational goals are task-oriented.
Answer:
Which of the following best describe the two-minute email rule?
A. Only take two minutes to respond to an email.
B. Wait two minutes after reading an email before responding.
C. Check your email every two minutes.
D. If an email will take longer than two minutes to respond to, wait and do it when you
have multiple emails.
Answer:
The first statement of the main ideas of a presentation which is usually presented in
conjunction with or as part of the central idea is referred to as a(n)_____________.
A. internal preview
B. initial preview
C. internal summary
D. verbal transition
Answer:
Neal went to the storeroom to get some supplies for his manager. While at the
storeroom Neal forgot whether he was supposed to get paper clips or staples, but he had
written a list which said ‘staples.” Neal used a list to help him with which stage of
listening?
A. Selecting
B. Attending
C. Understanding
D. Remembering
Answer:
Describe the Kilmann and Thomas Managerial Grid by discussing the horizontal axis,
the vertical axis, the location of each conflict style, and the characteristics of each style
based on the axis measurements.
Answer:
Explain the purpose of a complaint letter and list four suggestions for writing a letter of
complaint that’s likely to be read and acted upon.
Answer:
Renji has just taken over as a manager at New Stuff Incorporated. The last manager was
fired because they showed favoritism to some of their employees. According to your
textbook how should Renji approach the ethical challenge of consistency?
Answer:
List the four skills outlined in your book to manage emotions and why they are
important.
Answer:
Define powerful and powerless language. Identify three ways men and women use
powerful and powerless language differently.
Answer:
Identify the components of the DRGRAC method of delegation and discuss the
information that should be communicated downward within each component.
Answer:
According to your textbook are some of the positive reasons we work in group
according to research?
Answer:
Your book lists traditional brainstorming, the nominal group technique, the Delphi
technique, and electronic brainstorming as methods for structuring creative meetings.
Define each method and provide an advantage and a disadvantage for each.
Answer:
According to your textbook what are the three listening styles and why are they
important to know?
Answer:
Why can doing a time audit be an effective step in becoming more efficient with your
time?
Answer:
Define task and relational goals and provide an example of each.
Answer:
List the four strategies for managing paperwork.
Answer:
Define gaps analysis. What three questions must be answered in order to properly
conduct a gaps analysis?
Answer:
Jamey is very enthusiastic, ambitious, dramatic, and friendly. She enjoys recognition
and attention, but many of her team members such as Juan are technical specialists who
are serious, picky, critical, and are resistant to communicating with others. What is
Jamey and Juan’s social styles and how should Jamey approach communicating with
Juan?
Answer:
List and briefly describe each step involved when preparing for a job interview.
Answer: