Ethical interviewing occurs when interviewers equalize power by allowing interviewees
the freedom to respond without the threat of negative consequences.
Answer:
Teresa is using upward communication when she tells her manager about a project she
is working on.
Answer:
Standard English grammatical rules apply in business writing.
Answer:
Both traditional brainstorming and the nominal group technique can be used at any
phase of the problem-solving process.
Answer:
When informing others, the simpler your ideas and phrases, the greater the chance that
your audience will remember them.
Answer:
In the reinforcement phase of team development, a group settles on norms and moves
toward consensus or agreement.
Answer:
Of the three communication contexts (interpersonal, group, public), public
communication has the distinction of being the one that has been formally studied the
longest.
Answer:
A good leader treats every coworker differently and does not explain how or why.
Answer:
All meetings have structure, but not all meetings have interaction.
Answer:
Much research seems to suggest that oral brainstorming results in fewer ideas than
silent brainstorming techniques.
Answer:
If your message is complex, then lean forms of media are most appropriate.
Answer:
Email messages exceed telephone traffic, and email is the dominant form of business
communication.
Answer:
One way to avoid manipulating the interviewee is to state clearly and in advance what
you, as the interviewer, need and want from the interviewee.
Answer:
Slamming a door is an example of nonverbal communication.
Answer:
Public communication tends to be less formal and less structured than interpersonal or
team communication.
Answer:
An organized message is easier for your listeners to remember AND easier for you to
remember.
Answer:
Felix has decided to deliver a presentation on the steps to appropriately train a dog. He
should use a spatial organization pattern.
Answer:
Becoming aware of your own and others’ social styles gives you important information
that you can use to more effectively lead others.
Answer:
Managing up occurs when subordinates first identify their manager’s strengths and
weaknesses and preferred working style, and then adapt their communication to meet
the needs of their manager.
Answer:
Impersonal communication is the best way to approach interactions with customers
because it speeds up the interaction.
Answer:
Ronnie is writing the agenda for his quarterly department meeting. He should keep it
secret and surprise the other members with the agenda when they arrive at the meeting.
Answer:
Threatened use of rewards or punishment to gain sexual compliance from a subordinate
is called hostile environment sexual harassment.
Answer:
Conducting an unstructured interview requires more skill on the part of the interviewer.
Answer:
A person’s ability to lead is dependent on his or her ability to develop and maintain
constructive relationships.
Answer:
The laissez-faire leader influences the group by his or her participation and activities.
Answer:
You can use the same kind of tone for most business messages.
Answer:
Americans spend more time on the job with their co-workers than they do at home with
their loved ones.
Answer:
Sam prefers to learn what the overall model looks like before learning about the details
that went in to creating it. Sam is a part-whole learner.
Answer:
The outcome of a team is solely dependent upon the leader.
Answer:
Upward communication is emphasized in the human resources approach.
Answer:
According to your textbook Ronald should close his career-search interview by asking
for a job.
Answer:
Researchers have found that people in low-context cultures give greater importance to
task, or instrumental, issues than do people in high-context cultures.
Answer:
Military leaders often assume an authoritarian leadership style.
Answer:
Small groups have 3 to 15 people while teams only have 3 to 10 people.
Answer:
Interview openings are usually more focused on task messages than on relational
messages.
Answer:
According to sociologist Mark Granovetter, your main job contacts will be close friends
and relatives.
Answer:
There is a link between how far in advance you start preparing and the amount of
anxiety you’ll experience.
Answer:
The use of “he” automatically includes both men and women.
Answer:
Michelle believes she needs to get a MBA to advance in her career. Getting an MBA is
an example of a non-important and urgent task.
Answer:
Which of the following is NOT true when arranging the physical setting for an
interview?
A. Sitting behind a desk communicates power, status, and formality.
B. Sitting face-to-face at a small table communicates equality, accessibility, and
informality.
C. Sitting on the opposite side of a long and wide conference table communicates
informality, comfort, and equality.
D. Sitting side-by-side makes it hard to see each other.
Answer:
The beliefs, values, and moral principles by which we determine what is right and
wrong are called_________.
A. leadership style
B. opinions
C. ethics
D. responsibility
Answer:
Before the interview, Mike decides to develop questions around employment related
topics such as job skills, prior work experiences, career path, and goals. According to
your textbook, what aspect of “Structuring the Interview” is Mike conducting?
A. Identify interview topics
B. Write interview questions
C. Sequence interview questions
D. Conduct post-interview assessment
Answer:
Frank starts his calls by saying, “Hi, this is Frank, it is good to hear from you but I have
only ten minutes to talk.” This is an example of?
A. Returning no urgent calls in batches
B. Identifying time limits
C. Developing a phone screening
D. Poor phone etiquette
Answer:
When observing the nonverbal cues of your audience, which of the following is NOT
one of the suggestions given by your textbook?
A. A key indicator that someone is listening is if they are maintaining eye contact.
B. A bored audience expresses its boredom with movement.
C. Someone who is looking at you with a slight head tilt and a frozen expression is
exhibiting active listening skills.
D. Verbal responsiveness indicates audience engagement.
Answer:
__________is any communication, other than written or spoken language, that creates
meaning for someone.
A. Verbal communication
B. Language
C. Impersonal communication
D. Nonverbal communication
Answer:
Mark is seen as a good listener and others seem to be very comfortable talking to him.
What social dimension best describes this part of Mark’s social style?
A. Assertiveness
B. Responsiveness
C. Adaptability
D. Mindfulness
Answer:
Athena has an analytical social style; however, she is leading a project with a group of
expressive people. Because of this difference, she adapts her style to be more
enthusiastic and friendly. Athena’s ability to adapt is called_________.
A. awareness
B. style flexing
C. position flexing
D. classical leadership
Answer:
Which example best illustrates an appraisal interview?
A. A reporter interviewing a magazine’s editor
B. A salesperson trying to convince a customer to buy his or her product
C. A supervisor shares information with an employee about his or her job performance
D. An employer interviewing a potential job candidate
Answer:
According to your textbook a status lens is a(n)_________________.
A. perception of the speaker’s status
B. assumption of an individual’s marital status
C. perception which leads men to focus prestige and power
D. tendency women had to focus on position and titles
Answer:
What is an impact of technology on prioritizing?
A. It can create “unimportant urgency”
B. Allows most tasks to get overlooked
C. Decreases urgency
D. Increases importance
Answer:
Which of the following is NOT listed as a tip when making eye contact with your
audience?
A. Look over the heads of your listeners if you are feeling nervous or anxious.
B. Establish eye contact with the entire audience.
C. Never let words come out of your mouth when your eyes are looking down.
D. Make eye contact with individuals.
Answer:
The space and distance we maintain from others in our communication with them is
called______________.
A. haptics
B. vocalic
C. proximity
D. back-channel cue
Answer:
A guide that lists all of the questions and follow-up probes to be used in an interview so
that the interviewer can sequence questions is called an ________.
A. interview guide
B. interview schedule
C. interview calendar
D. interview sequence
Answer:
Kristen is delivering a presentation to a group of clients, but one of her client’s cell
phones continues to ring. This causes Kristen to become aggravated because she is
worried that the other clients will not hear her message. Which of the following
elements is causing Kristen’s aggravation?
A. Feedback
B. Noise
C. Channel
D. Context
Answer:
Which of the following is NOT true of adult learners?
A. Adult learners prefer to be given information they can use immediately.
B. Adult learners prefer to be passively involved in the learning process.
C. Adult learners prefer to know how the information will solve a problem.
D. Adult learners prefer to receive information that is relevant to their needs.
Answer:
Anything that interferes with or distorts the listening process is called
a(n)____________.
A. distracter
B. barrier
C. information overload
D. interference
Answer:
Brady’s previous organization was very strict and professionalism was emphasized.
However, he has just joined a new organization and is surprised to see people showing
up late to work, wearing blue jeans, and using their blackberries during team meetings.
Brady’s observations are an example of________.
A. status
B. power
C. roles
D. norms
Answer:
Mark has been asked to deliver a presentation to a group of Texas ranchers. Because
Mark has never been to Texas and has never met a rancher, he is unsure how to dress
for the occasion. What advice does your textbook offer when deciding how to dress for
this occasion?
A. Never dress more formally than your audience.
B. Wear what is most comfortable to you. Dress is not important.
C. Always dress as formally as possible.
D. You should conform to your audience’s expectations for the speaking occasion.
Answer:
Adrienne is a manager in the marketing department. Since becoming a manager, she is
quickly creating enemies. She doesn’t seem to have any regard for the people in her
department, and she pushes her solutions to problems regardless of what others think,
believe, or feel. Which conflict style does Adrienne most likely prescribe to?
A. Accommodating
B. Collaborating
C. Avoiding
D. Competing
Answer:
According to your textbook, a person with a low willingness to communicate is
perceived as having all of the following characteristics EXCEPT.
A. Less cooperative
B. Less insightful
C. Less ambitious
D. Less motivated
Answer:
After a presentation, a colleague asks Grant about evidence in his speech that seemed
questionable.
Rather than respond to the question, Grant evades the issue by quickly discussing an
irrelevant fact that was presented earlier in his speech. What logical fallacy does this
illustrate?
A. Causal fallacy
B. Bandwagon fallacy
C. Red herring
D. Non sequitur
Answer:
“How do you lead?” is an example of a(n)_____________.
A. closed question
B. hypothetical question
C. leading question
D. open question
Answer:
When preparing for his presentation, James focused on how his audience might react to
his presentation. James also rehearsed standing up, walking to the front of the room,
and practicing his presentation out loud. What two tips for building your confidence did
James utilize?
A. Don’t procrastinate; know your audience
B. Know your audience; re-create the speech environment when rehearsing
C. Visualize success; give yourself a pep talk
D. Channel your nervousness; re-create the speech environment when rehearsing
Answer:
In a follow up report, Samuel wrote, “The proposal was unbelievably excellent and
immensely entertaining. His amazing talents are a perfect asset to our already extremely
talented team.” Which suggestion for writing in a concise manner did Samuel violate?
A. Avoid redundancy
B. Do not overuse intensifiers
C. Avoid telegraphic style
D. Use subordination
Answer:
A(n)________asks group members express a personal point of view or to share their
opinion.
A. information giver
B. orienter
C. opinion seeker
D. opinion giver
Answer:
After you have identified the problem and the goals, what is the next step in the PUGSS
model?
A. Describe the problem
B. Achieve understanding
C. Identify goals
D. Brainstorm solutions
Answer:
The enunciation of speech sounds is referred to as______________.
A. dialect
B. pitch
C. articulation
D. inflection
Answer:
Richard delivered a presentation to a group of 200 people. Because the audience was so
diverse, he decided to focus his message to a specific segment of his audience. This
segment of the audience is known as the_______________.
A. target audience
B. segment audience
C. customer section
D. audience competency
Answer:
Which of the following is NOT a way to analyze your audience after you speak?
A. Nonverbal responses
B. Verbal responses
C. Survey responses
D. Relational responses.
Answer:
An announcement that Smith Inc., would be merging with Integrated Systems Inc. was
made last week. When Matt heard the word “merger,” he became very stressed and
fearful of losing his job. On the other hand, when Sam heard the word “merger,” he
became excited about the future possibilities of being paired with such a great company.
Their differences in interpretation represent the ___________of verbal messages.
A. denotative meaning
B. descriptive nature
C. ambiguous nature
D. preciseness
Answer:
List the eight communication procedures for communicating upward negative
information or communicating failures to a boss.
Answer:
List and describe the three skills needed to effectively prepare for an interview.
Answer:
According to your textbook, what are the four characteristics that make nonverbal
messages unique from verbal messages? Briefly describe each.
Answer:
Describe the differences between quid pro quo sexual harassment and hostile
environment sexual harassment and provide an example of each type of harassment in
the workplace.
Answer:
Explain the five different organizational patterns to consider when organizing your
main ideas, and provide an example for each.
Answer:
List and briefly explain the six suggestions given by your textbook when developing
your sales message.
Answer:
List the five dimensions of cultural values as identified by Geert Hofstede and provide a
brief description for two of the five dimensions.
Answer:
List the three criteria an effective interview must meet?.
Answer:
Explain the three different types of opinions and prescribe three strategies for using
opinions effectively in your speeches.
Answer:
Identify and define each of the five listening steps.
Answer:
Other than neutralizing a hostile audience, list and describe four strategies to use when
responding to questions from an audience.
Answer:
What is the most commonly preferred conflict style into today’s workplace? Why can
you not always use it?
Answer:
According to the textbook, to listen well, you have to be able to do four listening
activities simultaneously during the “listening” step. What are these four activities?
Provide a strategy for each activity to enhance the listening process.
Answer:
Joseph is in an appraisal interview and has just been given some corrective feedback by
his superior that he believes is unreasonable. List and describe the four step process
Joseph should use to respond.
Answer:
Explain the importance of being aware of your own and other’s social styles.
Answer:
Describe and provide an example of a high-contact and low-contact culture.
Answer:
Explain the four principles of persuasion that motivate a listener to respond to a
persuasive message.
Answer:
What are the differences between a preparation outline and a delivery outline? Discuss
specific guidelines for completing both.
Answer:
Describe the difference between status and power.
Answer: