Analogies can be used to reason inductively.
Answer:
Speakers who label their feelings of physiological arousal as “nervousness” are more
likely to feel anxious than speakers who don’t label their arousal in a negative way.
Answer:
All generations communicate the same.
Answer:
It is important to evaluate all generated solutions during the “Brainstorm solutions”
component of the PUGSS model.
Answer:
When developing training you should create the PowerPoint presentation during the
“organize training content” step.
Answer:
Using jargon always makes our communication faster and easier.
Answer:
An extemporaneous style gives your audience the impression that the speech is being
created as you are presenting it.
Answer:
Patricia’s coworkers commented that she sounded monotone when she practiced for her
presentation.
To keep from being monotone during the real presentation Patricia should work on
varying her dialect.
Answer:
All of an organization’s culture can be learned by reading the employee handbook.
Answer:
Research suggests that messages in the middle of a conversation or presentation are
often forgotten.
Answer:
A servant leader influences group members through listening, supporting, and
empathizing.
Answer:
Dramatic gestures that are appropriate when addressing a large audience will likely
appear too demonstrative on TV.
Answer:
To actively listener you must only be engaged mentally.
Answer:
Having direct eye contact can decreases speaker credibility and speaker comprehension.
Answer:
An abstract should be included in the front matter of a report.
Answer:
Style flexing is the process of your team adapting to your social style.
Answer:
Groupthink can occur when team members are overly interested in the topic.
Answer:
The majority of our communication time is spent listening to others.
Answer:
When presenting an award, you should talk about the history and significance of the
award.
Answer:
To enhance your posture, you should stand with one foot slightly in front of the other.
Answer:
Your ability to lead will depend on your ability to use and interpret verbal messages
unique to your workplace.
Answer:
Men typically use status lens and women connection lens.
Answer:
Statistics can help a speaker express the relationship of a part to the whole.
Answer:
During an interview for an accounting position, Michelle described her experience with
standard accounting practices, such as performing reconciliations. These are considered
transferable skills.
Answer:
Dewey’s approach to problem solving as defined in your textbook has been found by
researchers to be the single most effective way of problem solving.
Answer:
According to your textbook, business correspondence should generally be written in a
conversational style.
Answer:
When you select a message, it means that you pay attention to it.
Answer:
Abraham Maslow’s theory of human needs is used to help understand the human
resources leadership approach.
Answer:
According to your textbook, “pulling rank” violates the “be genuine rather than
manipulate” principle of supportive verbal messages.
Answer:
If the person you are talking to fails to make direct eye contact with you, it is important
to decrease distance with that person.
Answer:
From a human relations approach, communication between workers is encouraged.
Answer:
Articulation is the degree to which words conform to standard English.
Answer:
Jose was asked a hostile question during his annual department presentation. He should
restate the question, acknowledge any emotions, and get to the heart of the issue when
he responds.
Answer:
When referring to the power bases, every group or team member has one source of
power.
Answer:
Having the opportunity to be promoted is an example of a(n)_________.
A. leadership perk
B. motivation factor
C. hygiene factor
D. artifact
Answer:
If you can experience something with your senses, it is considered to
be_____________.
A. concise
B. relevant
C. concrete
D. connotative
Answer:
Rose is considered an effective team member by the other people in her problem
solving team.
Which of the following actions is something Rose does NOT do as an effective team
member?
A. Reminds the group what the goal is.
B. Goes off on tangents.
C. Seeks out differences of opinions.
D. Tries to involve everyone in the discussion.
Answer:
As a leader being mindful of your communication and conscious of what motivates you
and others to communicate is the description of which communication principle?
A. Effectively using and interpreting nonverbal messages
B. Appropriately adapting your message to others
C. Listening and responding thoughtfully to others
D. Being aware of your communication with yourself and others
Answer:
When listening Paul is engaged, reflects on the message, and practices direct eye
contact. According to your textbook Paul has a(n)__________listening style.
A. engaged
B. passive
C. detached
D. active
Answer:
The following objective fails which of the criteria for an effective objective? “By the
end of today I will have written 500 pages of my project plan.”
A. Specific
B. Measurable
C. Attainable
D. Long term
Answer:
________limits the possible range of responses and requires a simple, direct, and brief
answer.
A. Closed questions
B. Probing questions
C. Leading questions
D. Open questions
Answer:
According to your textbook, the primary difference between a leader and a manager
is_________.
A. a manager is in charge of a few, whereas a leader is in charge of many
B. a manager is appointed to coordinate and facilitate, whereas a leader influences
others
C. a manager is lower on the corporate ladder than a leader
D. a manager is focused on the long term, while a leader is focused on short term goals
Answer:
Which of the following elements represent relational conflict?
A. Expressed struggle, interdependence, perceived incompatible goals, scarce rewards
and resources, expressed solution
B. Perceived problem, expressed anger, scare rewards and resources, expressed solution
C. Perceived incompatible goals, problem statement, scarce communication, and
interference from the other person in achieving his or her goals
D. Expressed struggle, interdependence, perceived incompatible goals, scarce rewards
and resources, and interference from the other person in achieving his or her goals
Answer:
Before delivering his speech, Todd would imagine himself delivering his presentation to
his audience.
He imagined that the audience was very engaged, that his words flowed smoothly from
his mouth, and that his delivery was flawless. Which tip for building confidence did
Todd utilize?
A. Don’t procrastinate
B. Know your audience
C. Visualize success
D. Channel your nervousness
Answer:
Asking thoughtful questions of the interviewer that reveal your knowledge of the
organization and understanding of the organization’s needs is an example of
a(n)_____________.
A. relational goal
B. secondary goal
C. task goal
D. personal goal
Answer:
A scripted interview that uses a set of standard questions that are asked of every person
who is interviewed is referred to as a(n)__________.
A. unstructured interview
B. structured interview
C. moderately-structured interview
D. uniquely-structured interview
Answer:
The ethical principle that requires interviewers to keep information disclosed during an
interview private is called______________.
A. professionalism
B. ethics
C. confidentiality
D. value policy
Answer:
Which of the following is NOT a suggestion given by your book to help you manage
your master list?
A. Write it down
B. Cross if off
C. Use your calendar as a master list
D. Schedule tasks at your best time
Answer:
According to your textbook, which of the following is NOT listed as a reason as to why
the nominal- group technique often produces better results than traditional
brainstorming?
A. Nominal group technique does not allow for verbal or nonverbal criticism.
B. It does not allow for the piggybacking of ideas.
C. It often results in more ideas being generated.
D. Some people are apprehensive or nervous to speak up during meetings.
Answer:
Sam is having a conversation with a very important client, but he can’t stop thinking
about the argument he had with his wife that morning. Which of the following stages is
Sam having the most trouble with?
A. Selecting
B. Attending
C. Understanding
D. Responding
Answer:
The four A’s, which are useful guidelines when listening to corrective feedback, should
be utilized in which order?
A. Acknowledge, ask, align, add
B. Ask, acknowledge, add, align
C. Align, add, ask, acknowledge
D. Add, acknowledge, align, ask
Answer:
An approach to team development that suggests that in order for a team to be effective,
that team members need to use specific steps and techniques to stay on task and
productive is referred to as a(n)______________.
A. prescriptive approach
B. descriptive approach
C. functional approach
D. emergence phase
Answer:
Which statement best represents a transformational leadership approach?
A. Communicating a vision that people can support
B. Announcing a vision and telling others to get it done
C. Asking employees what vision they want
D. Not developing a vision unless asked by someone else
Answer:
Which of the following describes the difference between a team and a group?
A. Teams are more highly structured and organized than groups.
B. Groups develop clear goals, whereas team goals are usually stated so that they can be
measured.
C. Teams have a designated leader; groups do not.
D. Group members develop explicit rules for how work should be done.
Answer:
The Delphi technique includes __________.
A. silent brainstorming by individuals followed by sharing ideas with the group
B. interviewing experts on the topic to gain their insights
C. sharing ideas in writing or via email and not meeting face-to-face
D. shouting out as many ideas as possible within a given time frame
Answer:
Amanda is addressing a gathering of human resource professionals at her company’s
large lecture auditorium. She is informing them about the new automated careers
system, which will let potential employees apply for positions online. According to
your textbook, this is considered_______.
A. group communication
B. team communication
C. public communication
D. impersonal communication
Answer:
The study of touch is called________________.
A. kinesics
B. haptics
C. vocalic
D. proxemics
Answer:
Which of the following is discussed as a cause of groupthink?
A. One team member is very persuasive.
B. The group is using electronic brainstorming.
C. Someone from the outside evaluates the group’s decisions.
D. Team members are critical thinkers.
Answer:
Carl knows that he will be facing a hostile audience when he delivers his presentation
on nuclear energy. Thus, he decides to start with an idea that he is certain that the
audience agrees with before he moves on to move controversial topics. Which principle
is Carl utilizing?
A. Recency
B. Primacy
C. Complexity
D. Signpost
Answer:
Paul has a very high concern for people, as well as a high concern for production.
Where does Paul fall on the Managerial Grid?
A. Country club management
B. Team management
C. Impoverished management
D. Authority-compliance
Answer:
The major advantage of a decision reached by consensus is that______________.
A. it takes time to develop
B. it requires conflict management skills
C. it’s a quick and efficient method to reach a decision
D. team members are more likely to be satisfied with the outcome
Answer:
Before Margie went to an important meeting with a potential customer, she decided to
spend some time inquiring about her audience. She discovered that her audience was
primarily males, that they are all from the United States, they all have master’s degrees,
and that the average age is approximately 55 years old. Margie was____________.
A. identifying her purpose
B. qualifying her customers
C. reflectively thinking
D. developing her central idea
Answer:
When prioritizing tasks you need to consider the and______________.
A. frequency; risks
B. cost; rewards
C. goals; effects
D. urgency; importance
Answer:
Margaret is having difficulty getting her employees to arrive on time. As a result, she
implements a policy that says that anyone who is more than five minutes late will get
“written up,” and three write- ups are grounds for dismissal. What type of power is
Margaret using?
A. Legitimate
B. Referent
C. Expert
D. Coercive
Answer:
Which of the following is NOT true regarding men and women’s use of powerful and
powerless language?
A. Women use more hedges than men.
B. Women use more tag questions than men.
C. Women use more intensifiers than men.
D. Women use more qualifiers than men.
Answer:
___________is language used by a particular group, profession, or culture that may not
be understood or used by other people.
A. Jargon
B. Amplifiers
C. Subordinates
D. Tone
Answer:
Jose has a very task-related and straightforward message to send to his project team.
According to the media richness concept, which form of media should he choose?
A. Lean media
B. Rich media
C. Moderate media
D. New media
Answer:
During his sales presentation, Mark stated, “Everyone knows that our competitor has
the worst customer service in the industry.” Mark’s statement is an example of which
type of fallacy?
A. Causal fallacy Either-or fallacy
B. Bandwagon fallacy
C. Reporting fallacy
Answer:
Your textbook discusses five bases of power. List, describe, and provide an example of
how, in a professional setting, each of the five bases of power can be used.
Answer:
Describe the five communication principles and how they can be applied as a leader at
work.
Answer:
List and define the three approaches to team communication.
Answer:
Briefly describe the four parts of a cover letter.
Answer:
What are team norms? What purpose do they serve for group members? How can you
recognize norms when you enter a group?
Answer:
Explain the four guidelines for creating an effective sales proposal.
Answer:
Identify and explain at least three differences between a manager and a leader.
Answer:
John is constantly getting interrupted by email alerts throughout the day. A majority of
the emails he receives are mass message from his company’s headquarters or nonurgent
questions from coworkers. What should John do to manage his emails better?
Answer:
In the statements below, identify the use of a hedge, tag question, or intensifier AND
rewrite the statement using powerful language.
– “That was an excellent presentation, wasn’t it?”
Answer:
What are the key differences between a small group and a team?
Answer:
The textbook identifies two ways to use descriptive rather than evaluative language.
Provide an example of each method in the following scenario:
You were just assigned to a new team created to develop an advertising campaign for
your new client, XYZ Corp. One team member, John, is not performing his share of the
work, and it’s well-known around the office that John is not a team player. Without
John’s help, your team will not meet the upcoming deadline. How do you tell John he’s
not being a team player without making him defensive?
Answer:
List and briefly describe each of the five time management principles.
Answer:
List and describe the three different logical fallacies when trying to persuade others.
Answer:
What is an artifact and why are they important?
Answer:
List five different suggestions for enhancing team cohesiveness.
Answer:
How does technology sometimes make prioritizing difficult?
Answer: