Words or phrases that show relationships between ideas in speech are known
as______________.
A. nonverbal transitions
B. verbal transitions
C. signposts
D. internal previews
Answer:
Explain the concept of media richness and give an example of a rich form of media and
a lean form of mediA.
Answer:
A person who controls the flow of communication within an organization is called
a(n)___________.
A. time keeper
B. information keeper
C. gatekeeper
D. social keeper
Answer:
Chris takes a functional approach to leadership. During his weekly staff meetings, he
encourages reticent members to talk, mediates conflict, and acts as the gatekeeper. What
specific function is Chris performing?
A. Task function
B. Process function
C. Responsibility function
D. Situational function
Answer:
Research suggests that people who work in business and professional settings spend
26% of their time speaking, compared to 23% writing, and 19% reading. What
percentage do those same people spend listening?
A. 29%
B. 33%
C. 40%
D. 49%
Answer:
According to the presentational speaking process, what is the first element to complete
when creating a presentation?
A. Identify purpose
B. Select and narrow topic
C. Develop central idea
D. Organize presentation
Answer:
Which of the following is NOT one of the basic ethical principles of interviewing?
A. Don’t manipulate the other person.
B. Establish power immediately.
C. Don’t restrict the other person’s choices or answers to questions.
D. Don’t convey false or misleading information to the other person.
Answer:
Declarative messages __________.
A. leave room for interpretation
B. are used to seek another person’s opinion
C. should be used when being supportive
D. Are statements of truth and leave no room for interpretation
Answer:
Language that is focused more on the quality of a relationship than on information
being exchanged is called language________.
A. powerful
B. content
C. powerless
D. relational
Answer:
Juan was taught growing up that if he wants a drink of water when he is a guest he
should merely stand by the sink and clear his throat or comment on how hot it is. Juan’s
upbringing is an example of a________________.
A. nonverbally dependant society
B. low-context culture
C. high-context culture
D. verbally dependant society
Answer:
Paul’s development team is spread out across the country so they use an online
collaborative site to review, make edits, and update their project documents. Paul’s team
is using a(n)____________.
A. video conference
B. email tree
C. wiki
D. teleconference
Answer:
A learned system of knowledge, behavior, attitudes, beliefs, values, and norms that is
shared by a group of people is a(n)__________.
A. small group
B. organization
C. culture
D. communication trait
Answer:
The specificity of a message and the ease to which the reader can comprehend the
message is referred to as writing_________.
A. style
B. clarity
C. tone
D. coherence
Answer:
Mike knows that he can be very argumentative. Because he knows this about himself,
he has learned to precede his feedback with messages such as “What I am about to say
is not intended to be verbally aggressive, but I would like to challenge your ideas.”
Mike’s preceding message is an example of a________.
A. devil’s advocate
B. feed-forward message
C. context
D. challenge-forward message
Answer:
A font designed to convey a feeling or tone is known as______________.
A. serif font
B. script font
C. decorative font
D. sans serif font
Answer:
Letting the other person know what you want and need, as well as finding out what the
other person wants and needs is given as a recommendation during which stage of the
PUGSS model?
A. Describe the problem
B. Achieve understanding
C. Identify goals
D. Brainstorm solutions
Answer:
An advanced web-searching technique that allows a user to narrow a key word search
by specifying certain parameters is referred to as a(n)______________.
A. Boolean search
B. Google search
C. illustration
D. search engine
Answer:
Because she knew that they could speak positively about her skills and abilities,
Courtney listed her previous supervisor, a former professor, and her pastor on her
resume. These individuals are called_______________.
A. references
B. friends
C. associates
D. colleagues
Answer:
Which of the following is not one of the ten big time wasters described in your
textbook?
A. Inadequate planning
B. Personal disorganization
C. Procrastination
D. Lack of motivation
Answer:
When a leader informs team members of the criteria they use for making decisions, they
are managing the challenge of__________.
A. deceit
B. responsibility
C. consistency
D. decision making
Answer:
The primary difference between a denotative meaning and a connotative meaning is
that_____________.
A. denotative meanings are based on interpretation, while connotative meanings are
literal
B. denotative meanings are literal, while connotative meanings are based on
interpretation
C. denotative meanings are strategically ambiguous, while connotative meanings are
concrete
D. denotative meanings are based on jargon, while connotative meanings are concise
Answer:
A(n)_____________manages conflict and mediates disputes between group members.
A. encourager
B. harmonizer
C. compromiser
D. gatekeeper
Answer:
Which of the following would be considered a low context culture?
A. Asian
B. African
C. Southern European
D. Swiss
Answer:
A consistent style of pronunciation and articulation that is common to an ethnic group
or a geographic region is referred to as_________.
A. dialect
B. pitch
C. articulation
D. inflection
Answer:
Meeting someone “halfway” is an example of which conflict style?
A. Compromising
B. Collaborating
C. Avoiding
D. Competing
Answer:
During his meeting, Victor first discussed the overall goals of the upcoming project.
Then, he continued on to the specific strategies that were going to be utilized to
complete the project. Which organization option did Victor choose?
A. Priority
B. Chronological
C. Problem-solution
D. General-to-specific
Answer:
During an interview with a potential candidate, Marty begins his line of questioning
with questions that only require a yes or no response. He then moves to questions that
are more broad and unstructured. Marty is using which type of interview sequence?
A. Funnel sequence
B. Inverted funnel sequence
C. Tunnel sequence
D. Inverted tunnel sequence
Answer:
Marianna is giving a presentation to her directors about social media. All her directors
are near retirement and do not get online much. During the presentation Marianna
notices that every time she uses the term “tweet”, the audience members look confused.
Marianna takes a moment to explain what a “tweet” is before she continues on with her
presentation. This is an example of Marianna?
A. Gathering demographic information on her audience
B. Considering her situation
C. Analyzing the audience as she spoke
D. Consider the size of her audience
Answer:
Having an office with a window is an example of a(n)___________.
A. leadership perk
B. motivation factor
C. hygiene factor
D. artifact
Answer:
Chuck is receiving an award for the work he did last year with his organization. What
type of presentation will Chuck be giving?
A. Informative
B. Persuasive
C. Entertaining
D. Special occasion
Answer:
According your textbook which of the following is NOT one of the common goals of a
meeting?
A. Sharing information
B. Taking action
C. Discussing information
D. Resolving conflict
Answer:
Which of the following is not a requirement for an objective?
A. Specific
B. Measurable
C. Attainable
D. Long term
Answer:
Any distinguishable, relatively enduring way in which one individual differs from
another is called a_____________.
A. personality trait
B. communication trait
C. willingness to communicate
D. difference trait
Answer:
The primary difference between the nominal group technique and the Delphi technique
is that____________.
A. the nominal group technique includes meeting face-to-face, whereas the Delphi
technique shares ideas in writing or via email.
B. the nominal group technique allows for the evaluation of ideas, whereas there is no
evaluation in the Delphi technique.
C. the Delphi technique must involve computers, whereas the nominal group technique
requires face-to-face communication.
D. the Delphi technique requires an outside facilitator, whereas the nominal group does
not.
Answer:
Xavier wants to be strategically ambiguous with his company’s holiday card so as not to
offend any of his clients. Which of the following is the most abstract message?
A. Merry Christmas
B. Happy Holidays
C. Season’s Greetings
D. Happy Hanukah
Answer: