Which of these is a quality all effective groups should have?
a.Storming
b.Groupthink
c.Cohesiveness
d.Homoegeneity
Answer:
If you come from a culture characterized as having low power distance, ____
a.you believe that powerful positions in society are subject to low supervision
b.you believe in using proper and polite forms of language and using titles as a sign of
respect
c.inequalities in power, status, and rank are viewed as natural
d.individuals are expected to downplay differences in power, status, and rank
Answer:
If instead of saying “The car was wrecked” you say, “The left fender was dented by a
hit-and-run driver,” you are using:
a.emphasis
b.appropriateness
c.specificity
d.concreteness
Answer:
In a speech arguing that college tuition is far too expensive, you explain that there are
high quality colleges in Canada that charge half the cost. This is an example of which
kind of argument?
a.argument for analogy
b.arguing from causation
c.arguing from sign
d.none of these
Answer:
In response to Traci’s statement “If my mom keeps dropping me off late for work, I’m
afraid they are going to fire me,” which of the following would hold the characteristics
of an effective supportive response?
a.”Are you going to say something to her about it?”
b.”Well, your mom has been going through a tough time lately.”
c.”Stop worrying. Your boss isn’t going to fire you.”
d.”If I were you, I’d start getting a ride from your brother Larry instead.”
Answer:
According to scholar Brian Spitzberg, motivation is an important aspect of
communication competence because ____
a.motivation tells us how to behave in a given situation
b.we will improve our communication only if we are motivated to improve
c.motivation makes a person a more efficient communicator
d.along with incentives, motivations guarantee success
Answer:
When Paul, who is Jewish, finds out that his new friend Tariq is Muslim, he develops a
negative attitude toward his friend. This behavior is best labeled as ____
a.halo effect
b.selective perception
c.stereotyping
d.prejudice
Answer:
Organizing main points of the speech by categories or divisions of a subject is called
logical reasons order.
a.True
b.False
Answer:
Oral style refers to ______________________.
a.a person’s ability to recount the written word
b.how we convey messages through the spoken word
c.the words one chooses when outlining a speech
d.a person’s accent when speaking in a second language
Answer:
Some of the ways we might acquire knowledge about other cultures include all of the
following except ____
a.observation
b.assuming differences
c.engaging in formal study
d.immersing yourself in the culture
Answer:
Exigence is ______________________________________.
a.the process of selecting a topic
b.the reason a speech needs to be given
c.the conclusion of a speech
d.none of these
Answer:
Telling a white lie can be an effective way to assert privacy.
a.True
b.False
Answer:
Four of the seven dimensions of culture as identified by Hofstede are ____
a.individualism/collectivism, chronemics, power distance, and masculinity/femininity
b.chronemics, uncertainty reduction, power difference, and masculinity/femininity
c.long-term/short-term orientation, coherency, difference avoidance, and
individualism/collectivism
d.power distance, context, psychology, and masculinity/femininity
Answer:
Which of the following instances is an example of using primary research?
a.Ashleigh cites a survey conducted by a leading research hospital.
b.Damien paraphrases a biography of Dr. Martin Luther King, Jr.
c.Lara quotes from the most recent U.S. Census.
d.Jeffrey reports data from the survey he conducted for his speech.
Answer:
When you are listening to your boss explain an important new procedure for processing
data, your best listening aid is likely to be
a.arranging the first letters of selected state capitals to spell a word
b.writing down what appear to the be key ideas of a person’s message
c.memorizing directions
d.taking notes in outline form
Answer:
A ____ is a brief mention of something that happened to you or a hypothetical situation
with you as the subject.
a.quotation
b.startling statement
c.thesis statement
d.personal reference
Answer:
Because section transitions can seem repetitive, they should only be used when the
audience is unfamiliar with the topic.
a.True
b.False
Answer:
The process of putting our thoughts into words and nonverbal behaviors is called
_______________.
a.encoding
b.decoding.
c.feedback.
d.semantics
Answer:
When something is a negative action toward a social group, not just a rigid or negative
attitude, then it this is ____
a.prejudice
b.stereotype
c.racism
d.discrimination
Answer:
Which of the following is not a good way to improve virtual group communication?
a.Create regular opportunities to evaluate the technology and its use.
b.Create opportunities to meet outside the virtual environment.
c.Use as many digital communication mediums as possible.
d.Create opportunities for members to become acquainted as the group is forming.
Answer:
Deon and Janet, who do not know each other, are assigned to work on a project together
at work. Deon suggests that the two have lunch together to get to know one another
before beginning the official work. Deon’s suggestion is an effort to ____
a.evaluate an implicit personality theory
b.use stereotypes
c.make attributions
d.reduce uncertainty
Answer:
The ____is the conclusion the speaker wants the audience to agree with, and the ____ is
the evidence supporting it.
a.claim; warrant
b.warrant; claim
c.support; warrant
d.claim; support
Answer:
Which of these is an example of a vocalized pause?
a.Theresa says “um” when she cannot think of the word she means.
b.Bonita speaks louder to emphasize an important point.
c.John lowers the tone of pitch of his voice to sound more serious.
d.Chuck speaks more rapidly when he is nervous.
Answer:
Which of the following is an example of engaging in accountability?
a.Following group norms.
b.Working to change counter-productive norms.
c.Expecting others to follow group norms and imposing appropriate consequences when
they do not.
d.All of these.
Answer:
Articulation refers to _______________________________.
a.using an appropriate speaking rate
b.the quality of the speaking voice
c.using the tongue and lips to form words
d.pronunciation
Answer:
Raul expects to earn a paycheck outside the home and values being self-reliant. He
expects his wife to stay at home, do the housework, and raise their children. Based on
this information, Raul is probably from a ____ culture.
a.low uncertainty avoidance
b.high uncertainty avoidance
c.feminine
d.masculine
Answer:
Your speech outline should _____________________________________.
a.be a word-for-manuscript of your speech
b.be no more than half of the total number of words you expect to say
c.have points and subpoints that each contain a single idea
d.be no more than one page
Answer:
The motivated sequence pattern consists of all but the following steps:
a.visualization
b.action appeal
c.justification
d.satisfaction
Answer:
____________ involves going into more detail than people’s general knowledge of a
topic and _____________ involves looking at how your topic relates to associated
topics.
a.Description; narration
b.Narration; description
c.Depth; breadth
d.Breadth; depth
Answer:
Daydreaming of more pleasant things while in a conflict with a friend represents which
pattern of managing conflict?
a.avoiding
b.accommodating
c.collaborating
d.competing
Answer:
The five steps of the listening process, in order, are
______________________________.
a.(1) attending, (2) understanding, (3) remembering, (4) evaluating, (5) responding
b.(1) remembering, (2) attending, (3) understanding, (4) evaluating, (5) responding
c.(1) hearing, (2) understanding, (3) remembering, (4) judging, (5) responding
d.(1) hearing, (2) understanding, (3) judging, (4) remembering, (5) responding
Answer:
Attending is the process of receiving, constructing meaning from, and responding to
spoken or nonverbal messages.
a.True
b.False
Answer:
Chalkboards are appropriate for use _____________________________.
a.when you don’t feel like taking time to make another kind of visual aid
b.when you plan to volunteer to go first
c.when what you want to convey is very short and simple
d.at any time; they are usually the best visual aids
Answer:
For a speech on ratings of nursing homes, which of the following would probably be
the most important bit of data about an audience for a speaker?
a.education
b.geographic uniqueness
c.age
d.race
e.gender
Answer: