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Name: Class: Date: Appendix- Interviewing True / False 1. Open questions are broad-based questions that prompt the interviewee to respond with whatever information he or she wishes. a. True b. False ANSWER: True 2. Introductory questions about each major interview […]

A _______________ group is a group in which the members are very different from one another. a.heterogeneous b.homogeneous c.work d.service Answer: One way to get information about a prospective audience is by __________________________. a.conducting a formal study b.contacting a representative […]

What can you do to avoid groupthink? a.Discourage disagreement. b.Avoid paraphrasing. c.Use active listening skills. d.Adhere closely to group nomrs. Answer: Showing the class the type of baseball used for little league teams is a type of visual aid known […]

NAME LAWRENCE SEXTON Address: 162 JONES CREEK DR. JUPITER, FL. 33458 INVOICE INVOICE #1 CENGAGE VENDOR #PENDING DATE: JANUARY 5, 2015 TO: ATTN: Brian Storck Cengage Learning LTD 5191 Natorp Blvd Mason, OH 45040 FOR: PFIN 4e ISBN: 9781305271432 DESCRIPTION […]

Name: Class: Date: Ch 1 Comm3 1. The process of putting our thoughts into words and nonverbal behaviors is called _______________. a. encoding b. decoding. c. feedback. d. semantics ANSWER: a 2. Emoticons are textual images that symbolize all but […]

Name: Class: Date: Chapter 10- Group Leadership and Problem Solving True / False 1. Those who provide content for discussion are called information or opinion givers. a. True b. False ANSWER: True 2. Harmonizers intervene in group discussions when they […]

Name: Class: Date: Chapter 11- Topic Selection and Development True / False 1. The speaker should not be concerned with the size of the audience or the setting of the speech, as that is the job of the organization sponsoring […]

Name: Class: Date: Chapter 12- Organizing Your Speech True / False 1. The organizational pattern you choose will determine the order of your main points. a. True b. False ANSWER: True 2. Organizing main points of the speech by categories […]

Name: Class: Date: Chapter 13- Presentational Aids 1. During her presentation on World War II, Samantha played excerpts from a number of old reel-to-reel tapes containing interviews with soldiers on the front line. These tapes are an example of a(n) […]

1. Asking rhetorical questions is one of the best ways to develop common ground. a. True b. False ANSWER: True 2. Information that may have a physical, economic, or psychological impact on audience members should be avoided. a. True b. […]

Name: Class: Date: Chapter 15- Delivery True / False 1. Cognitive restructuring helps reduce anxiety by changing negative thoughts about public speaking. a. True b. False ANSWER: True 2. Even a well-written speech can bore an audience unless its delivery […]

Name: Class: Date: Chapter 16- Informative Speaking True / False 1. According to your textbook, if your audience is not very familiar with your topic, they are less likely to be interested in hearing what you have to say. a. […]

Name: Class: Date: Chapter 17- Persuasive Speaking True / False 1. According to the elaboration likelihood model, the importance we attribute to an issue determines whether we use the central route or the peripheral route. a. True b. False ANSWER: […]

Name: Class: Date: COMM3 Ch 2 True / False 1. The perception process involves attention and selection, organization of stimuli, and interpretation of stimuli. a. True b. False ANSWER: True 2. A person’s culture has very little influence on the […]

Name: Class: Date: Chapter 3 Quiz True / False Indicate whether the statement is true or false. 1. Power distance describes the degree to which members of a society accept the unequal distribution of power among members. a. True b. […]

Name: Class: Date: Chapter 4- Verbal Messages True / False 1. We use language to label, compare, and define. a. True b. False ANSWER: True 2. Denotative meanings reflect our emotions and experiences, whereas connotative meanings reflect the dictionary definition. […]

Name: Class: Date: Chapter 5- Nonverbal Messages True / False 1. Nonverbals make up approximately 65 percent of the meaning in face-to-face communication. a. True b. False ANSWER: True 2. Emoticons are a type of verbal communication. a. True b. […]

Name: Class: Date: Chapter 6- Listening True / False 1. Attending is the process of receiving, constructing meaning from, and responding to spoken or nonverbal messages. a. True b. False ANSWER: False 2. Resisting mental distractions is one of the […]

Name: Class: Date: Chapter 7- Interpersonal Relationships True / False 1. Topical segmentation is the most effective way to manage relationship dialectics. a. True b. False ANSWER: False 2. According to your textbook, a platonic relationship is less intimate than […]

Name: Class: Date: Chapter 8- Interpersonal Communication True / False 1. You should self-disclose more intimate information only when you believe the disclosure represents an acceptable risk. a. True b. False ANSWER: True 2. Telling a white lie can be […]

Name: Class: Date: Chapter 9- Communicating in Groups True / False 1. Accountability means all group members are held responsible for adhering to the group norms and working toward the group’s goal. a. True b. False ANSWER: True 2. Group […]

What should a group participant do before a meeting? a.Create his or her own agenda. b.Do any necessary homework. c.Email ideas out to everyone in the group, even if not asked to do so. d.Participants do not need to do […]

Phil is a participant in a meeting. During the meeting, he believes an idea is not being fully explored, and he says, “I think we need to consider this point more. What about …” and offers another perspective. Phil is […]

According to your text, what three things affect what we select to pay attention to? a.needs, interests, and expectations b.interests, expectations, and values c.values, beliefs, and stereotypes d.needs, values, and expectations Answer: Understanding Charlene’s feeling of mortification at her forgetting […]

Which of the following is not a good way to improve your perception of others? a.Realize that your perceptions will change over time b.Question the accuracy of your perceptions c.Use conscious processing d.Trust your first impression e.Seek clarification Answer: Harmonizers […]

Emoticons are textual images that symbolize all but the sender’s _____________. a.mood b.location c.emotion d.facial expression Answer: A professional resume ______________________________. a.is a well-written letter expressing job interest b.can be as long as needed c.should reflect your research about the […]

Professional-looking and -sounding presentational aids greatly enhance _______________________. a.the audience’s perception of speaker credibility b.the speaker’s ability to enunciate properly c.the speaker’s ability to communicate effectively d.the audience’s ability to relate to the speaker Answer: Overuse of alliteration can hurt […]

The specific goal of a speech should ____________________. a.encompass no more than two ideas b.be left in the infinitive form to ensure understanding c.bestated so it includes the desired audience response d.bestated so that it reflect the intent of your […]

Lucas knows that his audience will probably be opposed to his specific ideas as to how to address homelessness, so he gives a speech instead on the criteria he thinks are important for a solution that addresses homelessness. This pattern […]

An audience that strongly agrees with your position _______________________________. a.is inevitably not going to work for your speech b.may require you to switch opinions and take the opposite side c.should be asked to take action on the topic d.will require […]

Group members may become uncomfortable about sharing their ideas and opinions. The task members who usually prevent these problems are _______________. a.analyzers b.information givers c.information seekers d.orienters Answer: If you noticed that your grades started going up after you started […]

When your audience is neutral, as opposed to apathetic or uninformed, you should _____________________. a.provide them with basic information about the topic b.personalize the topic for them c.provide evidence illustrating why your position is superior to others d.all of these […]

When we are territorial, we are likely to ____________________________. a.be concerned with informal space b.stake out ownership over some area c.be concerned with interpersonal distance d.strive for cleanliness of public space Answer: It is inappropriate to discuss salary or benefits […]

Which of the following statements about social friendships groups is accurate? a.They are not as important as work groups. b.They are more task-oriented than work groups. c.They fulfill our need to belong. d.They are not really groups. Answer: The style […]

A(n) ____ conveys a verbal message as well as what it implies about how the listener should respond. a.direct verbal style b.idiom c.utterance d.speech act Answer: Praise is not effective unless it is focused on the specific behavior or accomplishment. […]

Which of these is a quality all effective groups should have? a.Storming b.Groupthink c.Cohesiveness d.Homoegeneity Answer: If you come from a culture characterized as having low power distance, ____ a.you believe that powerful positions in society are subject to low […]

Which statement about masking feelings is true? a.Masking feelings is always physically debilitating, even if you do only occasionally. b.Masking feelings is never appropriate. c.Masking feelings may be appropriate in certain situations. d.There is no harm in masking feelings. Answer: […]