What should a group participant do before a meeting?
a.Create his or her own agenda.
b.Do any necessary homework.
c.Email ideas out to everyone in the group, even if not asked to do so.
d.Participants do not need to do anything before a meeting.
Answer:
Intonation, pitch, and vocalized pauses are all elements of paralanguage.
a.True
b.False
Answer:
Sharon works at a high-end clothing store. Even though the transactions take longer and
are more difficult when she serves a foreign customer, Sharon is patient and realizes
these interactions are inevitable and can still result in satisfaction for both the customer
and her. Sharon is doing what suggested behavior to improve intercultural
communication?
a.being altruistic
b.tolerating ambiguity
c.being ethnocentric
d.immersing herself in culture
Answer:
Which of the following statements is accurate regarding masking feelings?
a.It can be an effective way to protect privacy.
b.It is an active strategy.
c.It is a useful long-term strategy.
d.All of these.
Answer:
As Jones tells about his trip to the Grand Canyon, he notices Janet and Mark rolling
their eyes. The information Jones is receiving is known as _________________.
a.noise
b.decoding
c.encoding
d.feedback
e.channels
Answer:
When Jill tells Meg, “I get aggravated when you refuse to tell me what you are
thinking,” Jill’s behavior is an example of _____________.
a.withholding feelings
b.displaying feelings
c.describing feelings
d.none of these
Answer:
Which of the following is not a guideline for practicing assertive behavior?
a.Use inclusive “we” language.
b.Suggest your intentions regarding what you expect in the future.
c.Identify potential consequences.
d.Describe the behavior or event as objectively as possible.
Answer:
When giving constructive criticism, ____________________.
a.be precise and specific without labeling the behavior as good or bad
b.do so in a public place
c.begin with a neutral comment
d.begin with a generally negative assessment of the situation
Answer:
If each person gives up part of what he wants to provide at least some satisfaction for
both parties, the couple is ___________________.
a.avoiding
b.accommodating
c.collaborating
d.none of the above
Answer:
Some groups formulate ____, prescribed behaviors designed to help the group meet its
goals and conduct its conversations.
a.synergy
b.virtual groups
c.team-building activities
d.ground rules
Answer:
Intercultural communication does not occur unless you leave your home country.
a.True
b.False
Answer:
Talking about common experiences will ________________________________.
a.cause the audience to disrespect the speaker
b.make the speech boring
c.cause the audience to interrupt the speech
d.allow the audience to identify with the speaker
Answer:
An informative speech about the music of Dizzy Gillespie is an expository speech that
explains
a.a theory, principle, or law
b.historical events and forces
c.political, economic, social, or religious influences
d.a creative work
Answer:
Every person’s ____ is unique to him- or herself.
a.monolect
b.dialect
c.idiolect
d.persolect
Answer:
A person’s culture has very little influence on the perception process.
a.True
b.False
Answer:
Which of these is an example of a symbol used in communication?
a.A word
b.A hand gestures
c.Silence
d.All of these are examples of symbols
Answer:
___________________, ranging from 4 to 12 feet, is the amount of personal space that
we tend to keep in impersonal situations.
a.Social distance
b.Public distance
c.Intimate distance
d.Personal distance
Answer:
In order to effectively manage cultural differences, you should
________________________.
a.demonstrate linguistic sensitivity
b.be especially careful when you are not speaking in your primary language
c.avoid marking
d.all of these
Answer:
Which of the following should not be done when conducting an interview?
a.confirm credentials
b.ask permission to record
c.listen carefully
d.let the interview go on as long as it needs to
Answer:
If, based on a discussion with two classmates, you stated to the instructor that “Many of
the students in this class would like to have a take-home final,” you would be
committing a fallacy of
a.hasty generalization
b.false cause
c.ad hominem argument
d.this is not a fallacy
Answer:
Sometimes the choice of interviewee is obvious, but other times you will need to ____
a.ask your colleague to pick an interviewee for you
b.do research to identify the right person to interview
c.pick a name from a hat
d.put the interviewing process off for a couple months
Answer:
When giving a speech about homelessness in her county, Marjorie cites an article from
her local newspaper. This is an example of using _______________.
a.secondary research
b.primary research
c.plagiarism
d.a specific goal statement
Answer:
The reason for gathering demographic data is so that you can
a.sound knowledgeable about audience specifics
b.know where to look for information
c.adapt the topic to the audience’s knowledge and interest level
d.change your topic area if the audience isn’t interested
Answer:
Which of the following indirect strategies is a good way to protect privacy?
a.Tell a white lie.
b.Specifically state why you don’t want to share something.
c.Share the information anyway to save face.
d.Stop talking to the person who is asking you to break your boundary.
Answer:
Competent communication depends on _______________.
a.having a friendly personality
b.learning how to give strong feedback
c.credibility and social ease
d.avoiding noise
Answer:
During the _____ stage of group development, members engage in some type of formal
or informal celebration.
a.norming
b.storming
c.adjourning
d.performing
Answer:
To demonstrate linguistic sensitivity, avoid using ___________________________.
a.generic language
b.nonparallel language
c.offensive humor
d.all of these
Answer:
Your textbook mentions several ways to adopt correct attitudes in order to interact with
more cultural sensitivity. Which of the following was not listed?
a.Tolerate ambiguity.
b.Be open-minded.
c.Act altruistically.
d.Be egocentric.
Answer:
Language used to reduce the psychological distance between a speaker and her
audience is known as _________________________
a.verbal immediacy
b.common ground
c.marking
d.none of these
Answer:
The use of passive behavior that neglects your own needs in favor of satisfying others’
needs is called
a.avoiding
b.accommodating
c.collaborating
d.compromising
Answer: