When your audience is neutral, as opposed to apathetic or uninformed, you should
_____________________.
a.provide them with basic information about the topic
b.personalize the topic for them
c.provide evidence illustrating why your position is superior to others
d.all of these
Answer:
Useful notes will usually:
a.be very long
b.have no more than three to five main points
c.have a brief outline
d.have lots of details
Answer:
“What are your plans for the company now that you’ve gained so much publicity?” is an
example of a(n) ________________.
a.open-ended question
b.follow-up question
c.leading question
d.closed-ended question
Answer:
________________ is a method of informing that recounts a story of an event, a
person’s life, or some other account.
a.A narration
b.A demonstration
c.A definition
d.A comparison and contrast
Answer:
The terms prejudice and discrimination both involve action and can be used
interchangeably.
a.True
b.False
Answer:
Which of these statements accurately reflects stereotypes?
a.Stereotypes are always negative.
b.Stereotypes are generalizations based on ideas about a group, not specific aspects of
an individual.
c.Stereotypes are negative actions towards others.
d.Stereotypes are usually not harmful.
Answer:
What is the difference between an acquaintance and a friend?
a.Friends are people that we have known for a longer period of time.
b.Acquaintances are classified by context, and friends are not.
c.Friends are people with whom we have voluntarily negotiated more personal
relationships
d.None of these.
Answer:
After a meeting, a group leader should _______________________________.
a.evaluate the effectiveness of each group member and communicate this to them
b.wait until the note-taker has distributed the minutes to everyone before discussing the
meeting outcomes
c.review the decisions group members made and ask them to justify their choices
d.prepare and distribute a meeting summary
Answer:
To forecast audience reactions, a speaker should collect data to answer which of the
following questions?
a.What are the audience’ interest, needs, and expectations?
b.What is the age range of the audience, and what is its educational background?
c.What is the economic background of the audience, and what is the sex of its
members?
d.What is the occasion of the speech, and what is my purpose?
Answer:
Which organizational pattern is especially useful when the issue is not that a problem
needs to be solved but whether the solution is a good one?
a.Motivated sequence
b.Problem-solution
c.Comparative advantages
d.Criteria satisfaction
Answer:
Showing the class the type of baseball used for little league teams is a type of visual aid
known as _____________________.
a.a model
b.an actual object
c.a demonstrator
d.a graph
Answer:
Which of the following statements accurately describes an effective speech outline?
a.It should list all parts of the speech in full sentences.
b.It should not include subpoints.
c.It should use a consistent hierarchy of numbering, lettering, and indentation.
d.It doesn’t matter what form it is in as long as the speaker can understand it.
Answer:
Critical analysis of speeches not only provides an analysis of where the speech was
strong or weak, but also _______________________.
a.suggests more effective tips and techniques
b.can help with communication apprehension
c.will encourage praise and high self-esteem
d.provides insight into methods for one’s own speeches
Answer:
A person who analyzes a baseball team by discussing pitching first, hitting second,
coaching third, and managing fourth is using a method called __________________.
a.time order
b.alphabetical order
c.topic order
d.logical reasons order
Answer:
____________________ is a statement you make in your speech indicating how and
why it relates (or could relate) to your audience.
a.A signpost
b.A transition
c.An attention-getter
d.A listener relevance link
Answer:
Saying “aks” instead of “ask,” as in “let me aks you a question,” is an example of
_________________.
a.adding an extra sound
b.leaving out a sound
c.transposing sounds
d.distorting sounds
Answer:
Synchronicity is the extent to which a channel allows you to get immediate feedback.
a.True
b.False
Answer:
If you want to offer emotional support to your friend, which of the following does your
book recommend that you do?
a.Use supportive responses that encourage the other person to talk about the distressing
situation
b.Try to make it sound like you are not giving advice.
c.Give a detailed account of a time you experienced something similar.
d.Emphasize that you are an impartial observer.
Answer:
When using statistics in a speech you should ______________________________.
a.use them as often as possible
b.use them comparatively
c.leave citations off when possible to avoid cumbersome speech
d.assume that a statistic that is found in a document that includes an author’s name is
reliable
Answer:
Touching behavior has been linked to culture. Which of the following is generally true
of the United States as a nation?
a.Touching varies within the United States.
b.A high level of contact and touching is normal.
c.We have the same standards for touch as people do in South America and Eastern
Europe.
d.All of these.
Answer:
All of the following are mentioned by your textbook as reasons for the termination of a
relationship except ____________________.
a.poor communication
b.bad hygiene
c.rejection
d.boredom
Answer:
Assertive behavior is characterized by _____________________________________.
a.the avoidance of confrontational language
b.the use of vocalized pauses
c.unemotional language
d.none of these
Answer:
Information that may have a physical, economic, or psychological impact on audience
members should be avoided.
a.True
b.False
Answer:
Which pattern of organization would likely be used to persuade audience members to
buy a Ford rather than a Hyundai because of their lower costs and better options?
a.Motivated sequence
b.Problem-solution
c.Comparative advantages
d.Criteria satisfaction
Answer:
_______________ are the sets of behaviors that help a group develop and maintain
cohesion.
a.task roles
b.maintenance roles
c.procedural roles
d.leadership roles
Answer:
If the interviewer wants a person to express his or her feelings and ideas in detail, the
interviewer will avoid using ________________.
a.open-ended question
b.follow-up questions
c.leading questions
d.closed-ended questions
Answer:
Feedback cues include all of the following except _________________.
a.nodding
b.checking your cellphone
c.frowning
d.saying “huh?”
Answer:
When Elizabeth moved from New York to Savannah, Georgia, she had a hard time
adjusting to the slower pace, to people opening doors for her, and to people calling her
ma’am. She felt that what others intended as friendly gestures invaded her personal
space. Elizabeth experienced ____
a.culture shock
b.low power distance
c.high uncertainty avoidance
d.low context
Answer:
We use language to label, compare, and define.
a.True
b.False
Answer:
Norms that evolve informally are different than ground rules because
___________________.
a.informal norms are easier to enforce
b.informal norms evolve during the beginning stages of a group’s formation
c.informal norms may never actually be discussed by the group.
d.informal norms include ground rules
Answer:
When John was showing his mom how to use her new smartphone, he walked her
through it slowly, using idioms and metaphors that she could understand without
relying too heavily on jargon. John was ____
a.using specific language
b.using concrete language
c.using familiar language
d.using descriptive details
Answer:
What of the following statements is true about nonverbal messages?
a.Nonverbal messages occur less often than verbal messages.
b.Nonverbal messages are more emotionally powerful than verbal messages.
c.Nonverbal messages are less trustworthy than verbal messages.
d.Nonverbal messages are less important than verbal messages.
Answer:
The route used to transmit message is known as __________________.
a.encoding
b.decoding
c.feedback
d.a noise
e.a channel
Answer: