Name:
Class:
Date:
True / False
1. Open questions are broad-based questions that prompt the interviewee to respond with whatever information he or she
wishes.
a.
True
b.
False
2. Introductory questions about each major interview topic are called primary questions.
a.
True
b.
False
3. It is a bad idea to use e-mail to send resumes and cover letters.
a.
True
b.
False
4. Conducting an interview requires that you first prepare by doing research.
a.
True
b.
False
5. It is inappropriate to discuss salary or benefits during an interview.
a.
True
b.
False
6. It is inappropriate to discuss salary or benefits during an interview.
a.
True
b.
False
Multiple Choice
7. Interviews are highly structured, meaning ________________________________.
a.
the questions to be asked are determined ahead of time
b.
they involve only facts, not opinions
c.
they are the most formal kind of communication
d.
they involve both verbal and nonverbal communication
Name:
Class:
Date:
8. The interviewee is given more freedom and is encouraged to talk when they asked _______________________.
a.
closed-ended questions
b.
leading questions
c.
secondary questions
d.
open-ended questions
9. When you answer a complex question with a single word answer, you might be misinterpreting an open question as a
____
a.
closed-ended question
b.
leading question
c.
primary question
d.
neutral question
10. “How angry were you when she asked you to rewrite your proposal?” is an example of a(n) ___________________.
a.
open-ended question
b.
follow-up question
c.
leading question
d.
closed-ended question
11. “What are your plans for the company now that you’ve gained so much publicity?” is an example of a(n)
________________.
a.
open-ended question
b.
follow-up question
c.
leading question
d.
closed-ended question
12. If the interviewer wants a person to express his or her feelings and ideas in detail, the interviewer will avoid using
________________.
a.
open-ended question
b.
follow-up questions
c.
leading questions
d.
closed-ended questions
13. “How old were you when you went into business for yourself?” is an example of a(n) _______________________.
a.
closed-ended question
b.
follow-up question
Name:
Class:
Date:
c.
leading question
d.
open-ended question
14. Secondary questions are usually _________________.
a.
pre-planned
b.
spontaneous
c.
obscure
d.
ambiguous
15. “You were really upset when Chrissie got divorced, weren’t you?” is an example of a(n) _________________.
a.
open-ended question
b.
follow-up question
c.
leading question
d.
primary question
16. Sometimes the choice of interviewee is obvious, but other times you will need to ____
a.
ask your colleague to pick an interviewee for you
b.
do research to identify the right person to interview
c.
pick a name from a hat
d.
put the interviewing process off for a couple months
17. Which of the following should not be done when conducting an interview?
a.
confirm credentials
b.
ask permission to record
c.
listen carefully
d.
let the interview go on as long as it needs to
18. An interview protocol is ________________________________.
a.
an ordered list of questions that have been selected to meet the purpose of the interview
b.
when you prepare an appropriate introduction and greeting that takes local customs into account
c.
knowing when to avoid insensitive topics
d.
questions that introduce one of the major topics of the interview conversation
19. In order to be fair when interviewing, it is a good idea to ______________________.
a.
ask all applicants the same or similar questions
Name:
Class:
Date:
b.
avoid looking at resumes and references until after you have face-to-face interview
c.
interview a few people who you assume are unqualified
d.
asking each applicant a different set of questions
20. A professional resume ______________________________.
a.
is a well-written letter expressing job interest
b.
can be as long as needed
c.
should reflect your research about the company
d.
should include contact information and employment history
21. When being interviewed, you should ________________________.
a.
immediately ask about salary and benefits
b.
answer questions quickly, as the interviewer has a limited amount of time
c.
make sure you answer all questions with as much detail as possible
d.
be enthusiastic and ask questions
22. Which of the following is not an appropriate interview follow-up action?
a.
self-assessing your performance
b.
requesting feedback on your performance if you do not get the job
c.
writing a thank-you note
d.
requesting information on other candidates if you do not get the job
Essay
23. Describe the steps in developing an interview protocol.
Answer not provided.
24. What is the difference between open-ended questions and closed-ended questions? Why would an employer choose to
use one or another?
Answer not provided.