Professional-looking and -sounding presentational aids greatly enhance
_______________________.
a.the audience’s perception of speaker credibility
b.the speaker’s ability to enunciate properly
c.the speaker’s ability to communicate effectively
d.the audience’s ability to relate to the speaker
Answer:
Overuse of alliteration can hurt a speaker’s message.
a.True
b.False
Answer:
________________ is an implied comparison between two unlike things.
a.Analogy
b.Repetition
c.Simile
d.Metaphor
Answer:
Which of the following techniques is not likely to help you improve your attending
skills
a.getting physically ready to listen
b.providing feedback cues
c.observing nonverbal cues
d.resisting mental distractions
Answer:
When Miriam noticed that a group of Asian women in the cafeteria had an increased
loudness or pitch to their speech, she assumed that they must be arguing. Which of the
following is she demonstrating?
a.ethnocentrism
b.incompatible communication codes
c.incompatible norms and values
d.anxiety
Answer:
A good speech introduction will _________________________________.
a.state the information on the outline
b.get the attention of the audience
c.leave the introduction of the content to the body of the speech
d.avoid stating the thesis
Answer:
An informative speech about the effects of the women’s movement on how women are
portrayed in popular movies is an expository speech that explains
a.a theory, principle, or law
b.historical events and forces
c.political, economic, social, or religious influences
d.a creative work
Answer:
Which of these is an example of communication apprehension?
a.Matthew does not fully receive his teacher’s instructions because he is distracted by
the students playing Frisbee outside his classroom’s window.
b.Ashley gets very nervous before her first presentation at work.
c.Jerome does not remember his conversation with a friend the day before, and he does
not respond appropriately when the friend brings up the topic again.
d.Toya mistakenly swears in front of her grandmother and then regrets it.
Answer:
_______________ is the process of critically analyzing what you hear to determine
how truthful, authentic, or believable you judge the message to be.
a.Remembering
b.Evaluating
c.Responding
d.Empathizing
Answer:
Which of the following statements about group norms is accurate?
a.They develop only through formal processes.
b.They are determined by the group leader.
c.Adhering to them is healthy for a group.
d.They impede group progress
Answer:
To classify an individual as an expert he or she must
________________________________.
a.be a master of the specific subject
b.have engaged in a long-term study of their subject
c.be recognized by others in the field
d.all of these
Answer:
Plagiarism is _________________________________.
a.the use of especially lengthy quotations
b.the overuse of source material
c.representing another person’s work as your own
d.inaccurately paraphrasing a source
Answer:
___________________ is a persuasive strategy of appealing to emotions in order to
convince others to support your position.
a.Logos
b.Pathos
c.Eros
d.Ethos
Answer:
A mother tells her child to go clean his room. He does this, although he mumbles
something under his breath and makes a face to let her know that he’s not happy about
it. This is an example of ____
a.context
b.feedback
c.decoding
d.noise
Answer:
A good guideline for the use of presentational aids in a speech is to
_______________________________.
a.the more presentational aids, the better
b.never use more than three presentational aids in a speech
c.use presentational aids to make points you don’t have time to cover orally
d.reveal a presentational aid only when talking about it
Answer:
Layla and Luke are twins. Even though they grew up in the same family at the same
time, Layla grows up thinking that being successful depends a lot on being pretty and
nice, while Luke believes being successful means making a lot of money and being
independent. These differences are likely the result of ____
a.gendered cultural norms
b.Layla’s low self-esteem
c.Luke’s effective message filtering
d.different self-talk
Answer:
To improve your use of pragmatics in verbal messages, do all of the following except
___________________________.
a.acknowledge when your message violates a guideline
b.provide as much information as possible
c.relate what you said to the topic being discussed
d.assume the best first
Answer:
One guideline for the effective use of presentational aids in a speech is
_________________________________.
a.the more presentational aids, the better
b.never use more than three presentational aids in a speech
c.use presentational aids to make points you don’t have time to cover orally
d.make sure information is laid out in a way that is aesethetically pleasing
Answer:
Tyla wants a two-story house, and her husband wants a single-level home. They agree
to buy a split-level home because it is part two-story and part single-level. Neither
really wants the split-level, but it’s the only option that offers what both of them want.
This is an example of which conflict response style?
a.avoiding
b.accommodating
c.compromising
d.collaborating
Answer:
Topical segmentation is the most effective way to manage relationship dialectics.
a.True
b.False
Answer:
When a gesture is used to substitute for a word, it is called an __________________.
a.illustrator
b.emblem
c.adaptor
d.intermediary
Answer:
Diana takes a work phone call while she’s in the car. She tries to pay attention to the
call, but she also has to focus on traffic and driving. What kind of context is affecting
Diana’s communication?
a.physical context
b.cultural context
c.historical context
d.social context
Answer:
Naima hates going to the movies, but she agrees to go anyway (without complaining)
because she knows her friend Lisa loves movies. This is an example of
_________________.
a.aggressive behavior
b.passive behavior
c.passive-aggressive behavior
d.assertive behavior
Answer:
Culture shock __________________.
a.is a psychological discomfort when engaging in a new cultural situation
b.refers to culturally sensitive interactions between people of different races
c.is caused by an absence of sensitivity
d.is caused when one person feels rejected or ignored
Answer:
The person in a group who says, “Grant, you’ve made some excellent contributions.
Let’s see whether others have any reflections on what you’ve said” is behaving as
________________.
a.an encourager
b.an analyzer
c.a harmonizer
d.a gatekeeper
Answer:
Aileen is giving a speech about homelessness. If she wanted to adapt her speech in
terms of proximity she could ____________________________.
a.startle her audience by telling them how many people are homeless
b.narrow her speech to talk about homelessness in the city in which most of her
audience members live
c.tell her audience what they can do to help solve the problem
d.provide her audience with a personal story about homelessness.
Answer:
In a ____ group, the members are very similar to one another.
a.homogeneous
b.heterogeneous
c.cohesive
d.family
Answer:
What is competent communication in one culture may not be competent in another
culture.
a.True
b.False
Answer:
Expert opinions are considered trustworthy and can be used to take the place of facts.
a.True
b.False
Answer:
If you mentioned Presidents Lincoln, Garfield, Kennedy, and Reagan in a portion of
your speech to help make a point, you would be using factual statements called
____________________.
a.illustrations
b.analogies
c.anecdotes
d.examples
Answer: