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Name:
Class:
Date:
Chapter 9- Communicating in Groups
True / False
1. Accountability means all group members are held responsible for adhering to the group norms and working toward the
group’s goal.
a.
True
b.
False
2. Group norms can be counterproductive.
a.
True
b.
False
3. Groupthink is necessary in order for a group to be productive.
a.
True
b.
False
4. Performing is the most important stage of group development.
a.
True
b.
False
5. A family can be a group.
a.
True
b.
False
6. Personality-related group conflict occurs when two or more group members’ goals, ideas, or opinions about the topic
are incompatible with the adjourning stage of group development.
a.
True
b.
False
Multiple Choice
7. A work group team is _________________________________.
a.
a collection of three or more people formed to work together
b.
usually an unproductive and unfocused collection of individuals
c.
non goal-oriented
d.
a group that contains the optimum number of diverse members
8. A(n) ____ group is a group that forms out of a shared hobby, concern, or activity.
a.
service
Name:
Class:
Date:
Chapter 9- Communicating in Groups
b.
action
c.
interest
d.
work
9. Which of these is an example of a service group?
a.
a basketball team
b.
a group building a Habitat for Humanity house
c.
a design team redecorating a home
d.
a project group designing a new ad for Nike
10. An effective work group goal should be ____________________________.
a.
voted on by all members
b.
fairly easy to achieve
c.
challenging to achieve
d.
vague to allow change if needed
11. Generally speaking, when we consider group size, ____________________________________________
a.
bigger is usually better because it provides more diverse opinions
b.
even rather than odd numbers of participants are preferred and helpful
c.
the optimum size is the smallest number of people capable of achieving the goal
d.
any group should consist of at least 30 people
12. A _______________ group is a group in which the members are very different from one another.
a.
heterogeneous
b.
homogeneous
c.
work
d.
service
13. Cohesiveness is more likely to develop in groups in which ____________________________.
a.
there is mandatory membership
b.
the membership is heterogeneous
c.
members are attracted to its purpose
d.
none of these
14. Some groups formulate ____, prescribed behaviors designed to help the group meet its goals and conduct its
conversations.
a.
synergy
b.
virtual groups
Name:
Class:
Date:
Chapter 9- Communicating in Groups
c.
team-building activities
d.
ground rules
15. Which of the following statements about group norms is accurate?
a.
They develop only through formal processes.
b.
They are determined by the group leader.
c.
Adhering to them is healthy for a group.
d.
They impede group progress
16. A ____ family is one in which each family member provides input on a decision, but one person makes the final
decision.
a.
consensual
b.
protective
c.
pluralistic
d.
laissez-faire
17. Norms that evolve informally are different than ground rules because ___________________.
a.
informal norms are easier to enforce
b.
informal norms evolve during the beginning stages of a group's formation
c.
informal norms may never actually be discussed by the group.
d.
informal norms include ground rules
18. Synergy is ______________________________________________________________.
a.
the combination of factual factors that create less energy than was initially predicted
b.
the multiplying force of a group of individuals working together.
c.
the contextual situation that allows for group dynamics
d.
an over-reliance on group norms
19. Which of the following statements about social friendships groups is accurate?
a.
They are not as important as work groups.
b.
They are more task-oriented than work groups.
c.
They fulfill our need to belong.
d.
They are not really groups.
20. What it the purpose of a team-building activity?
a.
to establish trust and rapport
b.
to establish group norms
c.
to determine who is committed to group goals
Name:
Class:
Date:
Chapter 9- Communicating in Groups
d.
to develop leadership in groups
21. Which of the following statements about support groups is accurate?
a.
Having group goals is the most important thing.
b.
These groups center around a shared hobby.
c.
Members must feel safe do disclose personal information.
d.
They do not have group goals.
22. Effective work group goals __________________________________.
a.
do not need to be discussed for clarity
b.
motivate a group to work toward its achievement
c.
are always acceptable and consistent
d.
require members to go beyond normal achievements
23. Members accept standard practices established by the group and provide positive and constructive feedback to each
other during the ____
a.
performing stage
b.
storming stage
c.
norming stage
d.
forming stage
24. Disagreements between people are usually not present in the ____ stage because members like to appear flexible
during this stage of group development.
a.
norming
b.
storming
c.
adjourning
d.
forming
25. During the _____ stage of group development, members are concerned with fitting in:
a.
norming
b.
storming
c.
performing
d.
forming
26. During the ______ stage of group development, members are concerned about expressing their ideas and being heard:
a.
norming
b.
storming
c.
performing
Name:
Class:
Date:
Chapter 9- Communicating in Groups
d.
forming
27. Groupthink _________________________________.
a.
is what happens when a group comes to consensus on an issue
b.
results from active listening skills
c.
is the deterioration of mental efficiency that results from in-group pressure to agree with the group
d.
none of these
28. During the _____ stage of group development, members engage in some type of formal or informal celebration.
a.
norming
b.
storming
c.
adjourning
d.
performing
29. During the ____ stage of group development, conversations are focused on problem solving and sharing task-related
information:
a.
norming
b.
performing
c.
storming
d.
forming
30. What should you do to change an informal norm in a group?
a.
Begin enacting the behavior you would like to see.
b.
Talk openly about the issue with your group.
c.
Ask the leader to make a new policy.
d.
You cannot change norms in a group.
31. Deciding as a group that stalemate disagreements will be decided by a majority vote is an example of a
___________________.
a.
norm
b.
ground rule
c.
cohesive act
d.
value
32. Which of the following is not a good way to improve virtual group communication?
a.
Create regular opportunities to evaluate the technology and its use.
b.
Create opportunities to meet outside the virtual environment.
c.
Use as many digital communication mediums as possible.
Name:
Class:
Date:
Chapter 9- Communicating in Groups
d.
Create opportunities for members to become acquainted as the group is forming.
33. Which of the following is an example of engaging in accountability?
a.
Following group norms.
b.
Working to change counter-productive norms.
c.
Expecting others to follow group norms and imposing appropriate consequences when they do not.
d.
All of these.
34. What can you do to avoid groupthink?
a.
Discourage disagreement.
b.
Avoid paraphrasing.
c.
Use active listening skills.
d.
Adhere closely to group nomrs.
35. Even though the local swim team did not have a single record-holding swimmer on the team, members’ combined
efforts and talents helped the team to win the city's championship meet. This is an example of ____.
a.
synergy
b.
storming
c.
groupthink
d.
a support group
36. Which of these is a quality all effective groups should have?
a.
Storming
b.
Groupthink
c.
Cohesiveness
d.
Homoegeneity
37. In a ____ group, the members are very similar to one another.
a.
homogeneous
b.
heterogeneous
c.
cohesive
d.
family
38. What makes a work group different from a simple aggregation of coworkers?
a.
Groups are larger than aggregations of coworkers.
b.
Groups have goals.
c.
Groups always have similar members.
d.
Groups engage in communication and aggregations of coworkers do not.
Name:
Class:
Date:
Chapter 9- Communicating in Groups
39. Which of the following statements about interdependence in groups is accurate?
a.
Interdependence is unhealthy for groups.
b.
Interdependence is healthy for groups.
c.
Interdependence does not occur frequently in work groups.
d.
Interdependence does not occur frequently in families.
Essay
40. Your book identifies six characteristics of healthy groups. Briefly describe a group you have been part of that you
think is a healthy group. Using at least three of the characteristics (and providing an example of each), explain why you
think this group is/was healthy.
41. Identify and explain the major stages of group development and identify what stage this class is in right now. Justify
and explain your answer using examples.
42. Define synergy. Then, give an example of a time that you experienced synergy in a group. Based on what you know
about group cohesiveness and group effectiveness, describe why you think this group was able to achieve synergy. Be
sure to use at least three terms from the text in your answer.
