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Which of the following statements about social friendships groups is accurate?
a.They are not as important as work groups.
b.They are more task-oriented than work groups.
c.They fulfill our need to belong.
d.They are not really groups.
Answer:
The style of conflict management whereby one partner satisfies her own needs or
desires with little or no concern for others' desires is ____
a.avoiding
b.accommodating
c.collaborating
d.competing
Answer:
If each main point of a speech began with the words "Our clothes indicate," the wording
would meet the test of ___________________.
a.being parallel in structure
b.being in complete sentences for key points
c.having relevant subpoints
d.having a single idea for each point
Answer:
A speaker using the strategy of timeliness in a speech on the importance of recycling
__________________________.
a.show how it affects every listener's "own back yard"
b.show how it affects every listener today
c.shows how it affects every listener's pocketbook
d.shows how it affects everyone physically
Answer:
The problem-solution pattern is explicitly designed to motivate the audience to act.
a.True
b.False
Answer:
Self-disclosure ______________________________________.
a.means telling everything possible about a given topic
b.is synonymous with personal style feedback
c.occurs when personal thoughts or behaviors are shared with another
d.is always appropriate
e.concerns only factual biographies
Answer:
A _____________ is any visual, audio, audiovisual, or other sensory material used to
enhance a verbal message.
a.presentational aid
b.visual aid
c.audio aid
d.audiovisual aid
Answer:
Which of the following does your book suggest is a good attention-getter?
a.a joke
b.a summary
c.credibility
d.a thesis statement
Answer:
In your informative speech on child development, you explain that by age three most
other mammals are already independent and almost fully adults. Human babies, on the
other hand, are still very much dependent on their mothers. This explanation is an
example of a ________________.
a.comparison and contrast
b.definition
c.narration
d.description
Answer:
Groupthink _________________________________.
a.is what happens when a group comes to consensus on an issue
b.results from active listening skills
c.is the deterioration of mental efficiency that results from in-group pressure to agree
with the group
d.none of these
Answer:
In a process speech you should ________________________.
a.be vague so that your audience stays interested
b.avoid visual aids because they are distracting
c.include precise, step-by-step instructions
d.always include a demonstration
Answer:
Cassie knows that she has difficulty reading. She does not disclose this information to
her friends. This information falls into the pane of her Johari window labeled
____________________.
a.secret
b.unknown
c.open
d.blind
Answer:
One of the goals of the introduction is to establish credibility.
a.True
b.False
Answer:
If a friend declares that she will plan your upcoming vacation and you agree that she
should take this responsibility because she has more authority on the matter, the
relationship most likely has an understood degree of ____
a.immediacy
b.control
c.cultural tension
d.conflict
Answer:
You can appeal to people who prefer to learn through the feeling dimension by
providing vivid images, examples, and stories.
a.True
b.False
Answer:
A clincher that describes the behavior that you want your listeners to follow after they
have heard your arguments is called a(n) ___________________.
a.illustration
b.appeal to action
c.challenge
d.summary
Answer:
Which of the following statements about support groups is accurate?
a.Having group goals is the most important thing.
b.These groups center around a shared hobby.
c.Members must feel safe do disclose personal information.
d.They do not have group goals.
Answer:
We use digital technology to maintain relationships. Most of our ongoing relationships
are characterized by ____________, which means that we use more than one medium
to maintain our relationships.
a.medium multiplicity
b.medium multiplexity
c.media multiplicity
d.media multiplexity
Answer:
Aimee counts the points on her test and finds a mistake in the total. If she behaves
assertively, which of the following should she say to her professor?
a."You made a mistake. I deserve an extra two points."
b."Would you go over my test again?"
c."When I counted my point total I arrived at 81, two more points than the total marked
on the page. Am I correct?"
d."I'm really upset by the way you miscounted my points."
Answer:
A person who ends a speech about CPR with a dramatic description of how she saved a
person's life performing mouth-to-mouth resuscitation is demonstrating
a.vivid imagery
b.summary
c.clincher
d.quotation
Answer:
If a speaker tells a joke as part of an introduction, that joke must be all of the following
except _________________________.
a.realistic
b.relevant
c.refreshing
d.repeatable
Answer:
Asking rhetorical questions is one of the best ways to develop common ground.
a.True
b.False
Answer:
Describing behavior requires us to _________________________________.
a.flatter the other person to build self-esteem
b.be careful not to offend the other person
c.recount the specific behaviors of another without commenting on appropriateness
d.reflect upon and share generalized conclusions.
Answer:
Stereotypes about masculine voices hold that they are ____________________.
a.high-pitched and less expressive
b.more expressive and low-pitched
c.low-pitched and loud
d.softer in volume with low intonation
Answer:
The first part of the speech you should plan is the _________________.
a.introduction
b.body
c.conclusion
d.it doesn't matter
Answer:
___________________ is a direct comparison of dissimilar things.
a.Analogy
b.Repetition
c.Simile
d.Metaphor
Answer:
When you evoke positive emotions, your audience will more carefully consider your
proposition and arguments.
a.True
b.False
Answer:
Imagine that you are saying these messages to yourself: "Oh, I have that interpersonal
test in the morning. I really haven't studied, so maybe I'll skip it. But maybe I won't be
able to take a make-up test. I'd better go after all and take my chances." This is an
example of which aspect of self-perception?
a.self-monitoring
b.self-talk
c.impression formation
d.situational attribution
Answer:
Personality-related group conflict occurs when two or more group members' goals,
ideas, or opinions about the topic are incompatible with the adjourning stage of group
development.
a.True
b.False
Answer:
Altruism means being insensitive to cultural differences.
a.True
b.False
Answer:
Chris calls Kelly and says, "Kelly, I'm so sorry. I'm running five minutes late to pick
you up for our ballet class." Which of the following is a fact about this situation?
a.Chris and Kelly will be late to ballet.
b.Chris is late to pick up Kelly.
c.These women are friends who are taking a ballet class together.
d.All of these are facts.
Answer:
Preparing for a meeting ___________________________________.
a.is only important if you are a group leader
b.means that you should ignore anything that is not on the agenda
c.involves not only studying the agenda and the minutes from the previous meeting, but
also bringing materials that have not yet been covered that might help accomplish the
agenda
d.means convincing everyone ahead of time to be at the meeting, because if they aren't
there to vote, their opinion doesn't count
Answer:
A person who sits in the same chair every class period illustrates
____________________.
a.defensiveness
b.paralanguage
c.territoriality
d.kinesics
Answer:
Describing feelings involves ___________________________.
a.naming the emotion you are feeling
b.naming the emotion another person is feeling
c.paraphrasing another person's verbal communication
d.evaluating another person's behavior
Answer:
