A(n) ____ conveys a verbal message as well as what it implies about how the listener
should respond.
a.direct verbal style
b.idiom
c.utterance
d.speech act
Answer:
Praise is not effective unless it is focused on the specific behavior or accomplishment.
a.True
b.False
Answer:
The United States tends to be monochronically oriented. In this culture
___________________.
a.individuals arrive when it is convenient for them
b.individuals can be engaged in many activities at one time
c.individuals do not wear watches
d.individuals expect an apology or explanation when someone is late
Answer:
When being interviewed, you should ________________________.
a.immediately ask about salary and benefits
b.answer questions quickly, as the interviewer has a limited amount of time
c.make sure you answer all questions with as much detail as possible
d.be enthusiastic and ask questions
Answer:
Caridee knows that she is not talented enough to be a professional dancer, but she still
majors in dance, spends all of her extra time teaching and taking dance classes, and
goes to dance camp every summer. Caridee is making choices based upon her ____
a.self-concept
b.self-esteem
c.ideal self-concept
d.self-fulfilling prophecy
Answer:
When a stranger moves inside of an arm’s length and asks what time it is, backing up is
a sign that she has invaded our:
a.intimate distance
b.personal distance
c.social distance
d.public distance
Answer:
Body movements can be used to take the place of a word or phrase.
a.True
b.False
Answer:
Chet asked Drew if he could borrow a book. Drew agrees and says that he will bring it
to Chet’s room by 7 p.m. that night. When Drew has not arrived by 7:30, Chet says, “I
knew I couldn’t count on him to follow through on a promisehe’s so irresponsible.”
Chet’s comment about Drew’s behavior is ____
a.prejudice
b.an attribution
c.a stereotype
d.halo effect
Answer:
Whether it is a TV news program, your professor’s lecture, or a motivational speech,
audiences have come to expect messages to be enhanced with
______________________.
a.presentational aids
b.visual aids
c.audio aids
d.audiovisual aids
Answer:
Failure to recognize a misspelling in a word used in a newspaper illustrates perception
that is limited because of:
a.interest
b.need
c.expectations
d.all of these
Answer:
If you had several related ideas for a speech topic and wanted to explore the
connections between them, you could _________________.
a.interview an expert
b.brainstorm
c.create a concept map
d.conduct a survey
Answer:
If Kwame is trying to explain the four steps of an effective exercise program, his
general goal is to persuade the audience.
a.True
b.False
Answer:
Passing around materials that an audience can see and hold
______________________________.
a.should be done after the speech
b.it always helpful in holding attention
c.should never be done
d.is best when you too many aids to show from up front during the speech
e.will take a lot of pressure off you as a speaker
Answer:
In his group, Kevin tends to share his thoughts, offer new perspectives, and develop
innovative new ideas. Kevin is best described as ____.
a.an information
b.a leader
c.an information and opinion analyzer
d.an information and opinion giver
Answer:
An interview protocol is ________________________________.
a.an ordered list of questions that have been selected to meet the purpose of the
interview
b.when you prepare an appropriate introduction and greeting that takes local customs
into account
c.knowing when to avoid insensitive topics
d.questions that introduce one of the major topics of the interview conversation
Answer:
Interviews are highly structured, meaning ________________________________.
a.the questions to be asked are determined ahead of time
b.they involve only facts, not opinions
c.they are the most formal kind of communication
d.they involve both verbal and nonverbal communication
Answer:
During the meeting, the leader is responsible for ________________________.
a.deciding who should attend the meeting
b.using informal conversation to repair damaged relationships
c.intervening if the conflict level becomes a problem
d.providing refreshments and entertainment
Answer:
Which of the following is NOT a method of organizing the main points of a speech?
a.topic order
b.alphabetical order
c.time order
d.logical reasons order
Answer:
To paraphrase effectively, you should:
a.focus on as many details as possible
b.interrupt the speaker to make sure you understand the message correctly
c.create a message that will be pleasing to the speaker
d.notice the images and feelings you experience from the message
Answer:
When one person experiences an emotional response parallel to another person’s, we
call this _______________________.
a.empathic responsiveness
b.perspective taking
c.mirroring
d.sympathy
Answer:
All of the following are benefits of presentation aids except:
a.they clarify and dramatize verbal messages
b.they help audiences remember information
c.they increase persuasive appeal
d.they makeup for a lackluster verbal presentation
Answer:
A persuasive speech may attempt to change someone’s _________________.
a.attitude
b.beliefs
c.actions
d.all of these
Answer:
Which of these is an accurate paraphrase of this company policy: “Returns will only be
accepted within 60 days of purchase with a receipt. After 60 days, no returns or
exchanges will be made”?
a.”You can return things within 60 days.”
b.”No returns will be made without a receipt.”
c.”You can return things to this store.”
d.”If you want to return something, you must do so within two months, and you must
have your receipt.”
Answer:
When analyzing the speech setting, you should consider
_______________________________.
a.how the space affects the speech itself
b.how much information the audience knows
c.the age of the influence
d.all of these
Answer:
Which of the following statements about the use of quotations is accurate?
a.You should not quote directly in your speech.
b.Your speech should credit the sourceof the quotation.
c.Your speech should be a simple series of quotations.
d.Your speech should use as many long quotations as you can find.
Answer:
When selecting visual aids for a presentation, it is best to
________________________________.
a.use rare or unique visual aids no matter the cost
b.limit the number of aids to one per minute
c.disregard the cultural norms of the audience
d.use as man visual aids as you can
Answer:
Cohesiveness is more likely to develop in groups in which
____________________________.
a.there is mandatory membership
b.the membership is heterogeneous
c.members are attracted to its purpose
d.none of these
Answer:
Which of the following statement about maintenance roles is accurate?
a.They are less important than task roles.
b.They should be assigned by the leader.
c.They help the group develop and maintain cohesion, commitment, and positive
working relationships.
d.They are less prevalent in work groups than other kinds of groups.
Answer:
Each of the following is good advice about how to avoid self-disclosure except
_____________________________.
a.Tell the other person you don’t want to share information and why you wish to keep it
private.
b.Mask your feelings.
c.Change the subject.
d.Do not reveal anything about yourself during the first meeting.
Answer:
“One of the ways of responding is with aversiona feeling of dislike, a sort of running
away from a person and avoiding him” is an example of a ____________________.
a.comparison and contrast
b.definition
c.contrast
d.description
Answer: