The best way to handle frequent job changes on a résumé is to
A) avoid any mention of a job you held for less than a year.
B) group similar jobs under a single heading.
C) provide a detailed explanation of each one.
D) omit descriptions of several positions.
E) do none of the above.
Answer:
Retweeting is the practice of forwarding messages from other Twitter users. It is the
microblogging equivalent of
A) exchanging emails to discuss a complex situation.
B) using content curation to share content from other bloggers.
C) protecting your online footprint from behavioral targeting.
D) carrying on a real-time conversation via instant messaging.
E) conducting a keyword search on a general-purpose search engine.
Answer:
If you find a photograph online that you want to use in a document,
A) you don’t need permissionyou are protected by fair use doctrine.
B) you don’t need permission unless you are using it in marketing materials.
C) if it is not specifically offered free, assume that someone owns it and is entitled to
credit and/or payment.
D) you can do so without permission unless you have to pay to download it.
E) none of the above
Answer:
The work plan section of a formal proposal
A) is presented in the conclusion.
B) is contractually binding if the proposal is accepted.
C) delineates the costs involved in your proposed solution.
D) describes your organization’s experience, personnel, and facilities.
E) points out the advantages that your company can offer.
Answer:
When responding to a customer’s request for an adjustment, it is usually reasonable to
assume that
A) if you handle the situation well, the customer will be even more loyal than before.
B) the customer’s account of the situation is exaggerated.
C) the customer is hostile.
D) the customer is trying to pull a fast one.
E) the customer will no longer do business with you, even if you grant the request.
Answer:
When you’re drafting website content, ________ will help visitors find what they want
fast and encourage them to return to your site for more information.
A) adding effective links
B) presenting information in lists
C) including headings and subheadings
D) writing in the inverted pyramid style
E) all of the above
Answer:
Which of the following is an example of a descriptive title for a visual aid?
A) How CamCo Reduces Costs
B) CamCo Cost Reductions
C) Reducing Costs Is a Number-One Goal at CamCo
D) CamCo
E) Figure 1
Answer:
In order to write a positive close for a negative message, be sure to avoid
A) cultivating goodwill.
B) repeating the bad news.
C) offering a suggestion for action.
D) looking toward the future.
E) all of the above.
Answer:
A hidden agenda refers to
A) a meeting agenda that is not revealed to others outside the meeting group.
B) individuals’ private, counterproductive motives.
C) an agenda that members must look for before they can attend a meeting.
D) an approach to group dynamics that helps facilitate group functioning.
E) an agenda that is not shared until the meeting begins.
Answer:
Using polite language in persuasive messages
A) enhances the effectiveness of your arguments.
B) is less effective than an aggressive “hard sell.”
C) shows a lack of confidence, and should be avoided.
D) is effective only with external audiences.
E) is helpful in the body, but not in the opening or close.
Answer:
When you’re concluding a business presentation,
A) briefly restate the main points you covered during the presentation.
B) bring up any information you forgot to include during the presentation.
C) prepare to bolt for the exit so you won’t have to be bothered with pointless questions.
D) don’t let the audience know you’re ready to close the presentation.
E) let your audience decide how they feel and what they’ll do about your presentation.
Answer:
Military service relevant to the position you’re seeking should be listed in the ________
section of your résumé.
A) Education
B) Work Experience
C) Education or Work Experience
D) Personal Information
E) none of the above
Answer:
When you’re writing a business message, use headings and subheadings to
A) reveal how your document is organized.
B) draw readers’ attention to key points.
C) visually indicate shifts from one idea to the next.
D) show the relationship between main ideas and subordinate ideas.
E) all of the above.
Answer:
In general, business correspondence in other countries is often ________ than that
written by U.S. businesspeople.
A) less formal
B) more formal
C) more humorous
D) less direct
E) none of the above
Answer:
Briefly explain the difference between the topic of a message and the main idea.
Answer:
If you’re asked to submit to alcohol testing and drug screening during the hiring
process, remember that
A) only government agencies can require those tests.
B) a majority of companies require them of all applicants.
C) what you do in your free time will not affect your on-the-job performance.
D) the Supreme Court has determined that they violate workplace privacy laws.
E) companies with fewer than 500 employees cannot legally perform them.
Answer:
Consider the following sentence: “Accounting Services is here to assist you during our
transition to electronic billing.” It’s an example of ________ buffer.
A) a good news
B) a cooperation
C) an understanding
D) a fairness
E) an appreciation
Answer:
Effective transitions in business reports
A) should never be longer than a short phrase.
B) may be as long as a sentence.
C) may be as long as a paragraph.
D) are included only between major sectionsnever within each section.
E) none of the above
Answer:
Which of the following is not a common problem that employers see in résumés?
A) They are too long.
B) They display a weak understanding of the business world.
C) They are filled with misspellings and grammatical errors.
D) They are too straightforward.
E) All of the above are common problems.
Answer:
Whereas ________ focus on what the product does, ________ focus on what the user
experiences or gains.
A) claims, benefits
B) selling points, benefits
C) benefits, selling points
D) actionable features, desirable benefits
E) benefits, objections
Answer:
Answering questions at the end of a presentation gives you a chance to
A) obtain important information.
B) build enthusiasm for your point of view.
C) reinforce your main ideas.
D) emphasize your supporting points.
E) all of the above.
Answer:
Providing information about the sources you’ve used to prepare a report
A) boosts your credibility.
B) enhances the credibility of the facts and opinions in your report.
C) allows readers to check your findings.
D) allows your readers to explore your subject matter further.
E) all of the above.
Answer:
Meeting a deadline is generally less important than building a relationship for
businesspeople in
A) technical career fields.
B) low-context cultures.
C) high-context cultures.
D) high-paying positions.
E) environments that emphasize teamwork and collaboration.
Answer:
Requesting references before extending credit
A) was once common, but not anymore.
B) happens only when the applicant has a very poor credit rating.
C) is illegal in the U.S.
D) is just a diplomatic way of denying applications.
E) is a common practice.
Answer:
Identify the voice in the following sentence: “Based on negative client feedback, the
marketing department abandoned the campaign.”
A) Active
B) Passive
C) Vocative
D) State of being
E) Dative
Answer:
Women executives who travel abroad
A) can count on being treated with respect, regardless of the countries they visit.
B) should always assume that they will not be taken seriously as businesspeople.
C) may not be taken seriously as businesspeople, depending on the culture.
D) should insist on meeting only with other female executives.
E) are almost always treated with more respect outside the U.S.
Answer:
You should always close your speech
A) on a memorable note.
B) by leaving the audience with unanswered questions.
C) with something dramatic or flamboyant.
D) by introducing some new ideas for the audience to think about.
E) with a humorous statement.
Answer:
An employment interview is
A) an unstructured dialogue with a representative from a potential employer.
B) an easy way for you to learn about the company’s operations and markets.
C) a formal meeting during which you and the interviewer ask questions and exchange
information.
D) a session in which the interviewer talks and you listen.
E) a well-rehearsed exchange of information between peers.
Answer:
Your negative comments about a job candidate could be considered defamatory if
A) those comments are restricted to job titles and dates of employment.
B) you omit important negative information about the candidate in a recommendation
letter.
C) you decline to provide a recommendation because of “company policy.”
D) you cannot prove that those comments are true.
E) you use actual examples to support what you say or write.
Answer:
In today’s business environment, multitasking
A) is expected and unavoidable.
B) can, in many cases, reduce productivity and increase errors.
C) is a great way to increase productivity and improve the quality of your work.
D) shows that you are serious about your work.
E) is less distracting than ever before, thanks to smartphones and other portable
electronics.
Answer:
Including a deadline in the close of a request
A) is rude and unprofessional.
B) is acceptable for internal audiences, but never external audiences.
C) will offend your audience, unless they are your subordinates.
D) is effective only when you explain the consequences of failing to meet it.
E) helps the audience understand exactly what you want.
Answer:
Excluding important negative information about a candidate in a recommendation letter
A) is expectedotherwise no one would be able to get a good job.
B) has led some employers to sue after hiring the candidate and discovering problems.
C) is the only way to prevent the candidate from suing you.
D) is okay, as long as you explain to the candidate that you are doing it.
E) is fine unless you have a business relationship with the recipient of your letter.
Answer:
Many companies have formal email policies that include restrictions on sending
________ via the corporate email system.
A) personal messages
B) sensitive content
C) objectionable material
D) inappropriate photographs
E) all of the above
Answer: