Archives: Quiz

To demonstrate your humility, openly share at least one personal weakness with the interviewer. a. True b. False Answer: Positive language generally conveys more information than negative language does. a. True b. False Answer: True RATIONALE: Improve the clarity and […]

The final element of an e-mail message should be a. your name and full contact information. b. a witty phrase and your name. c. the name of the business or organization only. d. an attachment. Answer: Text and instant messaging […]

The ability to understand and enter into the feelings of another is called a. audience demographics. b. sympathy. c. empathy. d. buffering. Answer: Business writers generally place the topic sentence first in a paragraph. a. True b. False Answer: True […]

After writing a follow-up letter to thank your interviewer, your next step should be a. alerting your references that they may be contacted by the employer. b. sending a small gift to the receptionist to show your sincere appreciation. c. […]

You are using the corporate blog to respond to a business emergency. Which of the following is the best recommendation? a. Use the blog as the sole provider of emergency information to avoid muddled messages. b. Make the blog part […]

You must demonstrate professionalism only in face-to-face interactions. a. True b. False Answer: When asking a previous supervisor to write a letter of recommendation, you would be smart to provide the supervisor with a detailed description of your target job, […]

When writers must convey bad news, they must carefully consider all of the following except the a. purpose. b. context. c. audience. d. total number of words they use. Answer: Business e-mail users must learn that e-mail can be dangerous […]

Headings that show the sections of a report are called a. talking headings. b. signposts. c. functional headings. d. cross-sectional divisions. Answer: It is acceptable for a speaker to break the 6 x 6 rule for multimedia slides when the […]

Business letters are the preferred channel of communication for delivering messages outside of an organization. a. True b. False Answer: Which of the following kinds of business messages typically use the indirect strategy? a. Nonsensitive memos b. Routine requests c. […]

When workplace bad news involves one person or a small group nearby, you should generally deliver that news in person. a. True b. False Answer: Choose the best closing sentence for a cover message. a. You should schedule my interview […]

Most people have some apprehension about public speaking. a. True b. False Answer: An e-portfolio is a. an electronic copy of a résumé recorded on a CD or flash drive. b. the addition of work samples and personal information as […]

As an employee or potential employee, you should think twice before posting anything online. a. True b. False Answer: How many ideas should be developed in a paragraph? a. Two b. Three to five c. One d. As many as […]

Long sentence lead-ins a. are unnecessary introductory words. b. introduce the “meat” of the message. c. avoid reader confusion. d. demonstrate effective language usage. Answer: Which of the following is most accurate about the use of persuasion in business? a. […]

Which of the following is the best advice when traveling to and arriving at your interview? a. Limit grooming time because the more time you have, the more nervous you will get. b. If something unexpected happens causing you to […]

To improve readability and comprehension through white space, a. use approximately 20 or fewer words per sentence. b. construct paragraphs consisting of 12-15 printed lines. c. develop long paragraphs. d. avoid the use of topic sentences on shorter paragraphs. Answer: […]

Suzanne wants to make a good impression during a job interview. What should she do? a. Avoid eye contact with her interviewer to show respect. b. Slump down in her chair to show that she’s relaxed. c. Wear professional business […]

When using the indirect strategy in a persuasive message, you should place the reasons and explanations a. in the closing of the message. b. after the main idea. c. before the main idea. d. in an attachment to the message. […]

All of the following are tips you should follow when microblogging except a. ignore spelling, grammar, and punctuation errors. b. include only the main ideas. c. personalize your message if possible. d. choose descriptive but short words. Answer: Good speakers […]

Maya has decided to apologize briefly in the buffer of her bad-news message to a client. Which of the following is the best apology? a. We know that you rely on your espresso machine to function properly. b. We apologize […]

If your receiver might overlook the bad news, it is appropriate to use the direct strategy. a. True b. False Answer: Wikis promote crowdsourcing and reduce document version confusion. a. True b. False Answer: True RATIONALE: Wikis capitalize on crowdsourcing, […]

Which of the following illustrates a testimonial? a. After completing your training, I received job offers from three employers in one week! b. We are confident that your skills in applying for jobs and interviewing with employers will improve with […]

Effective interview-preparation techniques include practicing answers to possible questions, preparing to explain problem areas on your résumé, deciding on professional attire, and a. informing your current employer of your plans. b. preparing success stories. c. writing a resignation letter. d. […]

Which of the following statements is most accurate? a. Ethics is a priority for many businesses. b. Because of economic concerns, American companies are relying on local markets. c. Most companies discourage workers from working in teams because they fear […]

When brainstorming to generate ideas, you should a. critique each idea as it is suggested. b. record ideas without judging them. c. always work alone for greater efficiency. d. allow no more than five ideas to be discussed. Answer: A […]

Which statement about a sympathy message is most accurate? a. Sympathy messages are probably more difficult to write than any other kind of message. b. Sympathy messages should reference the death or misfortune sensitively. c. Sympathy messages should praise the […]

Companies use virtual meetings to a. save travel costs. b. reduce employee fatigue. c. connect dispersed participants. d. All answer choices provide reasons companies use virtual meetings. Answer: To help you develop your personal network, you should do all of […]

Never specify the age of a person in business messages. a. True b. False Answer: Individuals rather than teams generally produce quicker, more accurate decisions. a. True b. False Answer: False RATIONALE: Teams, not individuals, can make quicker and better […]

Based on their function, business reports typically fall into one of two categories: instructional or persuasive. a. True b. False Answer: A communication channel a. is anything that interrupts the transmission of a message. b. should be selected before idea […]

To capture the reader’s attention and interest in a persuasive request, you can make an unexpected statement, suggest reader benefits, offer praise or compliments, or ask a stimulating question. a. True b. False Answer: When right margins are not aligned […]

Which statement about today’s organizations and their employees is most accurate? a. Organizations are establishing more levels of management to conduct operations and to oversee employees. b. Executives today rely on persuasion to achieve buy-in from subordinates. c. There have […]

Which of the following is true of traditional term paper style writing? A. It is highly informal. B. It is generally impersonal. C. It pays particular attention to visual impact. D. It uses short sentences. E. It is extremely friendly. […]

Performance reviews will be positive when they are designed to: A. expose the company to legal liabilities. B. help the company build a dossier to support firing an employee. C. help an underperforming employee excel. D. help when an employee […]

Which of the following statements is true of following up after you send a job application letter? A. You can follow up twice after one week to ask if e-mail materials were received. B. You can follow up with the […]

In interpersonal communication, a person with a debating conversational style is most likely to: A. view aggressiveness as disruptive to a conversation. B. see and identify questions as requests for information. C. interpret statements about side issues as efforts to […]

Which of the following is a way to make a document more visually inviting? A. Avoiding the use of subject lines since they disorient the reader B. Using headings to group unrelated ideas C. Avoiding the numbering of points to […]

When preparing a visual for a document, you should: A. use short and simple explanations for complex visuals. B. spell out numbers that fall at the beginning of a sentence. C. always organize information from left to right to avoid […]

Hannah, a training coordinator, meets with all the trainers in her organization to generate ideas about how to make their training sessions more interactive. She asks the trainers to begin by sharing all their ideas, without thinking about whether the […]

Which of the following is a nervous mannerism and should be avoided during an interview? A. Smiling while entering the room B. Nodding during the interaction C. Repeating verbal spacers D. Sitting upright in a chair E. Looking at the […]

Which of the following would most likely be considered inappropriate by an interviewer? A. A candidate wearing bright nail polish B. A candidate wearing solid hosiery C. A candidate carrying a briefcase D. A candidate wearing a knee-length skirt E. […]

Annamarie, a project manager, is preparing for a meeting with her team members. Based on the e-mails her team members have sent her for the meeting, she makes a note of the topics to be discussed, who is introducing each […]

Which of the following ways is helpful to explain a previous layoff to a prospective employer? A. Expressing self-pity about your current situation B. Expressing bitterness about your past employer C. Expressing too much gratitude for an interview D. Giving […]

Benito is designing an infographic on childhood obesity. He carried out extensive research on the topic and gathered a lot of information by broadening the search to health care for children. He placed all the information he gathered into his […]

Which of the following is a good way to condense sentences while reviewing them? A. By eliminating words that add no meaning to the sentences B. By not combining sentences C. By putting the core of your meaning into the […]

Adella is a campaign manager at a not-for-profit organization. She notices that one of her subordinates, Mary has not achieved any of her objectives for an ongoing campaign. After speaking to the other campaign managers, Adella discovers that Mary has […]

Which of the following is a way for you to check positive emphasis? A. Recognize that it should not be so overdone that it has become insincere. B. Remember that it is appropriate in all circumstances. C. Remember that it […]

Psychologists have shown that stereotyping is extremely useful in predicting how an individual from a different culture will think, act, and feel. Answer: Good writers are more likely to write regularly and use rules flexibly. Answer: TRUE No single writing […]

It is ideal to use the word “you” for reports with multiple audiences, in order to help readers identify with your recommendations. Answer: In complicated direct requests, one should avoid anticipating possible responses, because they will confuse the audience. Answer: […]

Telepresence is a low-cost alternative to video conferencing and allows employees to connect and collaborate remotely with web cameras that are standard on many newer laptops or tablets. Answer: “Inadequate,” “trivial,” and “objection” are negative words to avoid in business […]

While evaluating data sources, it is important to carefully look over the data with special care if the source has a vested interest in the results. Answer: While organizing information to build goodwill, you should arrange information to meet your […]

People use body language to signal qualities such as interest, respect, and agreement. Answer: Headings cannot be complete sentences, because it will make them lengthy and ineffective. Answer: FALSE Headings are single words, short phrases, or complete sentences that indicate […]