You must demonstrate professionalism only in face-to-face interactions.
a. True
b. False
Answer:
When asking a previous supervisor to write a letter of recommendation, you would be
smart to provide the supervisor with a detailed description of your target job, the
recommendation deadline, and copies of your résumé and college transcript.
a. True
b. False
Answer:
When the purpose of your meeting is to solve an intense problem, what is the
recommended number of meeting participants?
a. Five or fewer
b. Ten or fewer
c. Thirty or fewer
d. An unlimited number of participants
Answer:
Joaquin will use the three-step writing plan for his claim message. In the body of the
message, Joaquin will
a. assume the company understands his request without explanation.
b. use emotional language to show how upset he is about the situation.
c. assume the company purposely tries to cheat its customers.
d. identify enclosed copies of all pertinent documents.
Answer:
Which of the following statements is most accurate?
a. Only large corporations use persuasion when selling their products.
b. Today’s persuasion is obvious and blatant.
c. Persuasive messages are sent faster and reach greater audiences today.
d. Today’s successful marketers have learned to standardize their persuasive efforts to
reach their audiences.
Answer:
Which of the following demonstrates effective business writing?
a. All executives and their wives will attend the Reno conference.
b. A salesman must meet monthly sales quotas.
c. The female attorney graduated from Yale.
d. The office personnel will assist you with your forms.
Answer:
If you must provide large amounts of data or answer many questions in your response
message, make your message more readable with graphic devices such as lists, tables,
headings, boldface, or italics.
a. True
b. False
Answer:
Which of the following would be an effective way to begin a bad-news message using
the indirect strategy?
a. Complimenting the reader
b. Providing a statement of mutual agreement
c. Revealing the best news
d. All answer choices would be effective techniques to open a bad-news message using
the indirect strategy.
Answer:
You should use the indirect organizational strategy for all analytical reports.
a. True
b. False
Answer:
Highly developed technical or “hard” skills are the most sought-after employment skills
demanded by employers.
a. True
b. False
Answer:
A résumé should include personal data (birth date, health, height, weight, and
sometimes a photograph) to help the recruiter finalize his or her decision.
a. True
b. False
Answer:
An e-mail message or memo usually ends with action information, dates, or deadlines; a
summary of the message; or a
a. witty quotation.
b. copyright notice or confidentiality statement.
c. closing thought.
d. reference line that includes the typist’s initials.
Answer:
Informational reports often describe periodic, recurring activities as well as situational,
nonrecurring events.
a. True
b. False
Answer:
Which of the following is the best advice to follow when receiving telephone calls for
others?
a. Identify your colleague’s whereabouts if you are answering his or her phone.
b. Guarantee the caller that your colleague will return the call within a few hours.
c. Verify telephone numbers and spelling of names when taking messages.
d. Find your coworker immediately and report that he or she has an incoming call.
Answer:
Which of the following is the most appropriate closing for an e-mail message or memo?
a. Please submit your report by August 1 so that the information can be presented at the
seminar.
b. Please let me know if I may be of further assistance.
c. Thank you in advance for answering my questions.
d. It’s been great talking with you.
Answer:
An important step in the job-search process is building a brand for yourself.
a. True
b. False
Answer:
Which of these is the most accurate description regarding the use of pauses or silence in
a presentation?
a. Speakers should never pause before starting a presentation because they will appear
unsure.
b. Short fillers such as you know, like, um, or ah are better than any silence or pausing.
c. Speakers should avoid the use of pauses to ensure that they complete their speeches
within the expected time frame.
d. Silence can be effective for speakers when they are transitioning from one point to
another.
Answer:
The body of a formal report should
a. define important and unfamiliar terms.
b. identify the individuals responsible for commissioning the report.
c. discuss, analyze, interpret, and evaluate the research findings or solution to the
problem.
d. include a description of all secondary and primary data collected during the research
phase of writing the report.
Answer:
The major attraction of instant messaging (IM) in business is real-time communication
with colleagues anywhere in the world as long as a cell phone signal or a Wi-Fi
connection is available.
a. True
b. False
Answer:
Which of the following statements about nonverbal communication is most accurate?
a. Nonverbal communication comprises very little of a message that is sent or received.
b. When verbal and nonverbal messages contradict, receivers believe that the verbal
message is more accurate.
c. Meanings of nonverbal behaviors are often influenced by the communication context
and by one’s culture.
d. Nonverbal communication applies to only intended messages.
Answer:
All of the following are effective techniques for softening bad news except
a. suggesting a compromise or an alternative.
b. positioning the bad news at the beginning or end of a paragraph.
c. placing the bad news in a subordinate clause.
d. using passive-voice verbs.
Answer:
Both your personal appearance and the physical appearance of your business documents
transmit immediate and important nonverbal messages.
a. True
b. False
Answer:
Social networking sites enable businesses to connect with customers and employees,
share company news, and exchange ideas.
a. True
b. False
Answer:
Which of the following sentences demonstrates clear writing?
a. A supervisor asked everyone to work an extra day.
b. A supervisor asked production employees to work an extra day.
c. A supervisor asked everyone to work on Saturday.
d. Lindsey Goulet asked production employees to work on Saturday.
Answer:
The opening of a persuasive request should gain your reader’s attention and interest.
a. True
b. False
Answer:
According to communication experts, what is the greatest failing of business writers?
a. Poor spelling
b. Unclear sentence structure
c. Ambiguous wording
d. Poor organization
Answer:
Which of the following sentences avoids clichés?
a. We can prove the benefits of exercise for stress reduction beyond a shadow of a
doubt.
b. Employees who engage in a regular fitness program are likely to pass the physical
exam with flying colors.
c. Please encourage your department members to join the health club.
d. Last but not least, you, too, should join the fitness program.
Answer:
How can an individual find career data?
a. Using a library
b. Searching the Web
c. Conducting an interview with someone in a particular field
d. All answer choices are sources for finding career data.
Answer:
When requesting a favor or action, you should discuss only the direct benefits to the
reader because indirect benefits are not persuasive.
a. True
b. False
Answer:
Effective teams often have no formal leader.
a. True
b. False
Answer:
Communication begins when
a. an idea is put into words or conveyed through gestures.
b. the idea is sent through a communication channel.
c. the sender has an idea.
d. the receiver decodes the message.
Answer:
Begin your résumé by placing the word Résumé at the top to identify the purpose of
your document.
a. True
b. False
Answer:
Technology has changed the working environments of employees, that is why
employees are telecommuting more than ever is an example of a
a. complete sentence.
b. fragment.
c. fused or run-on sentence.
d. comma splice.
Answer: