Headings that show the sections of a report are called
a. talking headings.
b. signposts.
c. functional headings.
d. cross-sectional divisions.
Answer:
It is acceptable for a speaker to break the 6 x 6 rule for multimedia slides when the
users will be reviewing the presentation on their own with no speaker assistance.
a. True
b. False
Answer:
What is the best advice to follow when participating in workplace conversations?
a. Act professionally in all social situations.
b. Address all supervisors and customers by their first name.
c. Avoid praising others so that you do not come across as a “brownnoser.”
d. Feel free to openly discuss your workplace frustrations with all colleagues.
Answer:
The only type of visual a business speaker should use is a multimedia presentation.
a. True
b. False
Answer:
Deadlines and action information should be included in the body of an e-mail message
or memo.
a. True
b. False
Answer:
The indirect strategy works well with three kinds of messages: (a) bad news, (b) ideas
that require persuasion, and (c) sensitive news.
a. True
b. False
Answer:
Companies use blogs only for public and customer relations.
a. True
b. False
Answer:
A ____________________ results when a writer joins two independent clauses with a
comma.
Answer:
What should you do immediately after leaving an interview?
a. Take notes about the interview.
b. Celebrate.
c. Call the interviewer to thank him or her.
d. Send the interviewer(s) flowers.
Answer:
When you use the indirect strategy to deliver bad news, the recommended order of
ideas is
a. buffer, reasons, bad news, and closing.
b. buffer, bad news, reasons, and closing.
c. reasons, buffer, bad news, and closing.
d. bad news, reasons, buffer, and closing.
Answer:
Senders should avoid asking their receivers questions such as, “Am I making myself
clear?” or “Is there anything you don’t understand?”
a. True
b. False
Answer:
The most important part of preparing for an oral presentation is
a. creating visual aids.
b. determining the purpose.
c. gathering research.
d. creating a professional appearance.
Answer:
Business reports are always presented in writing or orally, but they are not presented
digitally.
a. True
b. False
Answer:
By preparing a visually appealing multimedia presentation and ensuring that each slide
is great looking, you can compensate for thin content.
a. True
b. False
Answer:
Goodwill messages should be short, selfless, specific, spontaneous, and
a. sassy.
b. sincere.
c. spiritual.
d. suave.
Answer:
Nearly all text in Western cultures is aligned at the left and reads from left to right.
a. True
b. False
Answer:
Communicators in high-context cultures (such as those in China, Japan, and Arab
countries) tend to be intuitive, contemplative, and group oriented.
a. True
b. False
Answer:
To write an effective, calming bad-news message to an unhappy customer, you may
need to include a misleading statement or slightly deceptive claim.
a. True
b. False
Answer:
When formatting business letters, you should use ragged-right margins.
a. True
b. False
Answer:
When writing a message to express condolences, you should mention the loss tactfully,
recognize the good qualities of the deceased, assure the receiver of your concern, offer
assistance, and
a. conclude on a reassuring note.
b. tell the receiver to call you.
c. focus on the future.
d. request information on funeral arrangements.
Answer:
The front matter of a formal report refers to the preliminary sections before the body
section.
a. True
b. False
Answer:
Words such as definitely, quite, actually, extremely, and totally are
a. adjectives that add a welcome degree of emotion to your writing.
b. adjectives that may be omitted because they are imprecise.
c. adverbs that should be used only sparingly in business writing.
d. adverbs that should be used as often as possible in business writing to show
excitement and enthusiasm.
Answer:
Tyrone has just told his audience that engineering a hostile business takeover is similar
to conducting guerilla warfare. He is using what technique?
a. Personal anecdote
b. Quotation
c. Personalized statistic
d. Analogy
Answer:
Although blogs have proven to be an effective tool for some individuals, businesses are
reluctant to use them because they are limited in the audiences that they reach.
a. True
b. False
Answer:
In order to convey empathy and sensitivity for your receiver, you should always accept
blame and apologize for the bad news.
a. True
b. False
Answer:
Although a résumé must be perfect, a few errors or typos in a cover message are
acceptable.
a. True
b. False
Answer:
The only type of presentation that business professionals must deliver is an oral report.
a. True
b. False
Answer:
When texting or instant messaging on the job, don’t worry about your grammar and
spelling because your goal is to send quick, short messages.
a. True
b. False
Answer:
All of the following are tests to determine fair use except
a. nature of the copyrighted work.
b. notoriety of author.
c. amount of material copied.
d. effect of the use on the potential market.
Answer:
In block letter style, headings are flush left, but paragraphs and some other elements are
indented.
a. True
b. False
Answer:
When you enter the office for an interview,
a. greet the interviewer confidently, and wait for him or her to initiate a handshake.
b. avoid direct eye contact so that you do not make others feel uncomfortable.
c. introduce yourself to the receptionist, and wait to be invited to sit.
d. immediately open your briefcase to sort through your contents to locate copies of
your résumé.
Answer:
Which of the following is the best nonverbal behavior to display during an interview?
a. Sit erect, leaning forward slightly to show interest and confidence.
b. Change positions often and gesture as frequently as possible to convey high energy.
c. Lean forward, resting your arms on the desk or table before you, to indicate control.
d. Relax back into your chair, slouching slightly, to demonstrate self-assurance.
Answer:
In the final phase of the writing process, check the message for clarity and readability,
proofread for errors, and
a. evaluate for effectiveness.
b. assess the cost of the selected delivery channel.
c. solve the problem.
d. forward the document to the publishing department.
Answer:
Which of these is the best tip for organizing the parts of a résumé?
a. Place your most important qualifications last so that they will be remembered.
b. Use as many headings as needed to present your experiences and skills.
c. Emphasize your skills and achievements aimed at a particular job or company.
d. Always place the education section before the work experience section.
Answer: