Psychologists have shown that stereotyping is extremely useful in predicting how an
individual from a different culture will think, act, and feel.
Answer:
Good writers are more likely to write regularly and use rules flexibly.
Answer:
Documenting your experiences as you have them will lead to an information overload
when you are on the lookout for a job.
Answer:
An active job search is bound to take significant blocks of time and, therefore, requires
adequate planning.
Answer:
The first step in the process of innovation/creativity is idea generation.
Answer:
Good supervisors give their employees generic criteria and feedback using stock
phrases to avoid low morale.
Answer:
A major Psychographic characteristic used to analyze the audience is their location.
Answer:
At the end of the question period in an oral presentation, you should take two minutes
to summarize your main point once more.
Answer:
Formal reports typically contain elements such as a title page, a transmittal, a table of
contents, and a list of illustrations.
Answer:
Oral messages make it easier than written messages to get immediate action or response
from an audience.
Answer:
Positive emphasis can be created by putting the negative information in the middle of
the message and presenting it concisely.
Answer:
During a job interview, Mr. Keaton asks a candidate, Samantha, whether she is married,
so that he can get a fair idea about her flexibility with work timings. This is an effective
strategy for an interviewer to follow.
Answer:
A document which looks appealing always works well with an audience.
Answer:
Leah and Michael, two middle-management employees, recently gave oral
presentations to the same client. During her presentation, Leah offered solutions and
interpreted the clients’ questions as requests for more information. Michael, however,
offered assurance and saw the clients’ questions as ways to keep up a casual
conversation and build a better personal connection. The differences in Leah and
Michael’s interpersonal communication styles are most indicative of their _____.
A. spatial cues
B. listening styles
C. conversational styles
D. time management abilities
E. conflict resolution techniques
Answer:
Freddy is in charge of the efficient functioning of the assembly line of a well-known
cell phone manufacturing company. On Monday, Freddy faced a problem which caused
the assembly line to be stopped for two hours. This caused a delay in production and a
possible financial loss to the company. While informing his boss of the delay, Freddy
should remember to:
A. tell him the problem, emotionally.
B. state only one alternative to the problem, even though there are more.
C. avoid making suggestions to fix the problem.
D. wait for his boss to suggest a solution.
E. describe the underlying factors that led to the specific problem.
Answer:
Ambrosio wants to obtain financing to fund his research project and is writing a
proposal for it. He is currently writing a section that includes information about his
relevant knowledge and skills to complete the project. Which of the following sections
is he writing?
A. Qualifications
B. Introduction
C. Project plan
D. Cost and benefits
E. Current situation
Answer:
For good time management, which of the following should be used to manage time
crunch problems?
A. Multitasking
B. Keeping lists and prioritizing items on the list
C. Avoiding spending time on important demands
D. Using time sinks to fit several tasks in a short time period
E. Undertaking smaller tasks first and keeping large ones for later
Answer:
In business communication, which of the following is the main purpose of thank-you
letters?
A. To build an image of the organization
B. To build an image of the writer
C. To build goodwill
D. To persuade
E. To inform
Answer:
Elijah has designed a website in English. His client wants another version of the
website to be designed in Arabic. Which of the following information will help Elijah
while designing the new version in Arabic?
A. Middle Eastern people focus first on the left side.
B. Graphics are usually not present in Arabic websites.
C. Translations do not affect the layout of a document.
D. Animation and text are kept to a minimum in Arabic websites.
E. Websites in Arabic orient text, links, and graphics from right to left.
Answer:
Which of the following is NOT true of using technology for negative messages?
A. The role of social media for the communication of negative messages is
diminishing.
B. Handling communication on social media is a delicate operation for any company.
C. An ill-conceived response to a posting can easily go viral.
D. Getting into a verbal brawl on a public forum does no good for a business.
E. It is far better to work out a customer-problem off-line.
Answer:
Which of the following is true of approaches to negative information?
A. In Brazil, unpleasantness is usually suppressed.
B. In Japan, bad news is often delivered in front of a group.
C. In Saudi Arabia, saving face is hardly important.
D. In Saudi Arabia, negative information is never delivered through intermediaries.
E. In India, a negative response is most likely to be conveyed directly.
Answer:
Maiko and Tao, a young working couple, have hectic work schedules with no time for
entertainment during the week. However, on weekends, they try out new restaurants and
make sure that they unwind and relax over dinner. Which of the following objective
features would best help a restaurant appeal to Maiko and Tao’s requirements?
A. Free Wi-Fi access
B. A popular live band
C. Quick dinner combos
D. No tipping policy
E. Low pricing
Answer:
Which of the following statements about diversity in the workplace is NOT true?
A. Women, people of color, and immigrants have always been part of the U.S.
workforce.
B. In the last decade, people have lost sight of sources of diversity such age, religion,
class, regional differences, sexual orientation, and physical disabilities.
C. Helping each worker reach his or her potential requires more flexibility from
managers as well as more knowledge about intercultural communication.
D. Success depends on using the brains and commitment as well as the hands and
muscles of every worker.
E. Now, U.S. businesses realize that barriers to promotion hurt the bottom line as well
as individuals.
Answer:
Which of the following opening lines conveys that the document is a persuasive
document from the United States?
A. We sincerely apologize on behalf of the organization.
B. Could you please provide further details about your products?
C. We would like to extend our warm wishes and regards to each one of you and
welcome you heartily.
D. We sincerely hope to continue in the same vein and establish a harmonious
relationship.
E. We are keen on building a future relationship and hope this one goes well.
Answer:
An Arabian business firm receives an e-mail from its Japanese clients. As this is a part
of writing to international audiences, which of the following should the firm expect in
the e-mail sent by its clients?
A. They use elaborate expressions.
B. They are more direct in their writing.
C. They use too many signatures.
D. They remain modest in their writing and minimize their own standing.
E. They stress on the importance of immediate action rather than waiting.
Answer:
Johanna recently created a web page for the project, “Protection of Orangutans” which
gained immense popularity among animal and nature lovers. Which of the following
design principles would have helped Johanna’s web page gain popularity?
A. Using automatic instead of manual display of animation to entertain the audience
B. Offering forest music at the site without an Off button for the audience’s
convenience
C. Preventing surfers from knowing who sponsored each page to avoid creating bias
D. Using small graphics so that the text can be viewed while the graphics are loading
E. Avoiding placing links to the home page since it takes attention away from other
pages
Answer:
In interpersonal communication, listening errors are most likely to arise when listeners:
A. use you-attitude.
B. are allowed time for cooling off.
C. are distracted by their own emotional responses.
D. pay attention to a key point made by the speaker.
E. focus more on understanding than on formulating a reply.
Answer:
_____ is a relatively new use of the Internet for job seekers that allows you to browse
through virtual booths.
A. Matrix schemes
B. Dotcom sites
C. Phishing messages
D. Ponzi schemes
E. Online job fairs
Answer:
Procedural dimensions of teams focus on _____.
A. solutions
B. methods
C. people
D. content
E. data
Answer:
Eduardo is a favorite among his company’s senior management because of his hard
work, initiative, and enthusiasm. Recently, however, Eduardo’s boss was disappointed
in Eduardo’s behavior at a team meeting. In his boss’s words, Eduardo “hurt the team’s
processes” and prevented the team from coming to conclusions. Which of the following
did Eduardo most likely do at the meeting?
A. He made jokes and suggested breaks and fun activities to relieve tension.
B. He asked team members to share their feelings with each other.
C. He openly discussed other people’s interpersonal problems in the team and tried to
solve them.
D. He took every opportunity to be the first to speak.
E. He called on quieter team members during the meeting.
Answer:
Which of the following questions is acceptable for an interviewee to ask at an interview
if the job has not been offered to him yet?
A. How soon will I get promoted?
B. What are the kinds of perks this job will offer?
C. What would my salary be if I took this job?
D. What kind of insurance benefits will I be offered?
E. What would I be doing on a day-to-day basis?
Answer:
An organization has been unable to raise sufficient funds from a charity event that took
place the previous week. To maintain positive emphasis, which of the following is the
least negative way to communicate this information?
A. We failed to raise funds from the charity event last week.
B. We have been unsuccessful in collecting funds from the event.
C. The weak funding plan resulted in insufficient funds from the charity event.
D. We have not finished gathering funds from the charity event last week.
E. We will be able to raise sufficient funds in our next charity event.
Answer:
Which of the following is an example of a global business?
A. A franchise set up in a new area with external vendors in order to cater to the local
tastes
B. An industry that caters to local tastes and customs internally within the same small
town
C. A bank setup to serve the functions of a regional sector
D. A small scale industry setting up a small business unit to promote indigenous
products
E. An accounting center set up locally to cater to the needs of people living in the
suburbs
Answer:
Face-to-face visits are a good choice of communication when:
A. you want to leave a paper trail.
B. you need something urgently.
C. your purpose is not to build a work relationship.
D. you want interaction to be the least intrusive.
E. communication is short and noncritical.
Answer:
Kevin, a financial analyst at an audit firm, prepares a report that evaluates an action
proposed by the management committee of his company. He illustrates through
evidence whether or not the proposed action will work. In this case, Kevin is preparing
a(n) _____ report.
A. problem-solving
B. sales
C. feasibility
D. audit
E. annual
Answer:
Esmeralda has been asked by her project manager to prepare a report on the
environment conservation campaign that she has been working on. Esmeralda is
currently composing titles for the different sections of her report and is making brief
notes about the significant achievements in her campaign. In which of the following
activities in the composing process is Esmeralda primarily engaged?
A. Editing
B. Writing
C. Brainstorming
D. Proofreading
E. Revising
Answer:
Which of the following is true of positive psychology?
A. It promotes a workplace where praise and goodwill are part of daily
communications.
B. It is closely connected with positive emphasis but not with you-attitude.
C. It is implemented by providing less challenging work with a smaller variety of tasks.
D. It claims that the intensity, not frequency, of positive experiences is a better
predictor of happiness.
E. It negates the role of social support because attaining social support is time
consuming.
Answer:
Which of the following is an example of a formal report?
A. An internal minutes of the meeting report printed on a company’s memo template
B. A computer printout of a company’s sales figures for a specific period
C. A memo describing an event that will be retained on file
D. A long document with a title page, a transmittal, and a table of contents
E. A hard copy of a company’s production figures
Answer:
Elena, a sales manager, is required to present the annual sales report for her product at
the next month’s senior management meeting. Before creating the visual for the report,
she is making sure that no information is missing from key locations or demographic
areas. Which guideline for creating effective visuals and data displays is Elena
following in this scenario?
A. Follow the conventions for designing typical visuals.
B. Determine the story you want to tell.
C. Be sure the visual is ethical.
D. Check the quality of the data.
E. Choose the right visual for the story.
Answer:
Which of the following patterns of organizing data works well when the solutions the
audience is likely to favor will not work?
A. A compare/contrast pattern
B. An elimination of alternatives pattern
C. A pro-and-con pattern
D. A chronological pattern
E. A problem-solution pattern
Answer:
A company whose stock is publicly traded issues an annual report that usually has:
A. information on its recruiting policies.
B. information about its new products.
C. information about career openings in the company.
D. information on financial data specific to the company.
E. information about the generic trends and patterns of the industry.
Answer:
The process of drafting, getting feedback, revising, and getting more feedback is known
as _____.
A. framing
B. cycling
C. bypassing
D. typesetting
E. plagiarizing
Answer:
Which of the following is recommended in terms of paragraph length for a job
application letter?
A. Long paragraphs in the body should cover at least two topics each.
B. All paragraphs should be similar in length to show paragraph unity.
C. If a paragraph covers two or more subjects, it should be divided into two or more
paragraphs.
D. The last paragraph should be long since it provides a complete summary.
E. Your first and last paragraphs should be kept fairly long but not more than eight
typed lines.
Answer:
Linda recently gave a presentation to college students about climate change. The
presentation was appealing to the students, because it incorporated many images and
videos. However, the students found her logic of quoting celebrity David Beckham on
his take on climate change as weak and irrational. Which of the following logical
fallacies is Linda most likely to have committed?
A. Appeal to authority
B. False cause
C. Weak analogy
D. Appeal to popularity
E. False dichotomy
Answer:
An example of a virtual cover letter is:
A. an applicant’s personal website on an online platform.
B. an applicant’s Linked-In profile.
C. a hard copy of an applicant’s portfolio of work samples.
D. a mail enclosure accompanying a résumé.
E. an applicant’s personal statement enclosed in an email.
Answer:
A(n) _____ is an extended cover letter, but one written in an essay format rather than
letter format, that details your strengths for the job and shows why you should be
chosen instead of other applicants.
A. resume
B. summary essay
C. application essay
D. critique essay
E. essay letter
Answer:
Which of the following statements is true of you-attitude in a job application letter?
A. It must show the employer what you can do for them, not what they can do for you.
B. It must highlight your capabilities and hint at what the employer must do to hire
you.
C. It must include less “me” and “my” statements by replacing them with “I.”
D. It must avoid beginning sentences with prepositional phrases or introductory
clauses.
E. It must tell readers information they already know as though they do not know it.
Answer:
According to Stephen Covey’s Time Management Matrix, which of the following falls
under Quadrant II?
A. Networking and planning
B. Completing academic work
C. Meeting deadlines
D. Attending classes
E. Managing crises
Answer: