Which of the following would most likely be considered inappropriate by an
interviewer?
A. A candidate wearing bright nail polish
B. A candidate wearing solid hosiery
C. A candidate carrying a briefcase
D. A candidate wearing a knee-length skirt
E. A candidate wearing close-toed pumps
Answer:
Lola works as a campaign manager at a marine conservation organization. For the past
five years, she has been working on a campaign that has gained a lot of support from
the public. This has resulted in a huge number of volunteers for the campaign. Recently,
however, due to lack of budget, the campaign was temporarily closed. Lola needs to
convey this negative message to the volunteers. Which of the following illustrates the
most effective buffer statement that should employed by Lola in her message?
A. I am sorry to inform you but work on the campaign is closed for now.
B. Due to the negative response from the wildlife department, work on the campaign is
temporarily closed.
C. The campaign is over for this year and we will start again in 2015.
D. Thank you for working with us to help the campaign gain force.
E. We will no longer be working on the campaign this year. Thank you for all your
support.
Answer:
Rita has one full year to go before she graduates and begins interviewing. Which of the
following steps should Rita take toward her formal preparation for job hunting?
A. Select course projects and paper topics that will help her prepare for a job.
B. Attend job seminars and job fairs.
C. Join extracurricular organizations on campus and in the community.
D. Get a co-op job or internship in her field of interest.
E. Check out the services of your college placement and advising offices without
enrolling.
Answer:
A student applies to a government organization seeking funds for his research project.
Which of the following types of proposal is he more likely to seek?
A. An evaluation proposal
B. A supplemental proposal
C. A noncompetitive proposal
D. An unsolicited proposal
E. A competitive proposal
Answer:
Ruth manages a team that consists of 3 people from the technical department, 3 people
from the content development department, and 1 person from the media department.
Ruth’s team fits best into the category of a(n) _____ team.
A. cross-functional
B. outsourced
C. cross-cultural
D. self-managed
E. competing
Answer:
Which of the following common modes of openers in an oral presentation would most
help in getting the audience to raise their hands and participate actively?
A. An anecdote
B. A question
C. A quotation
D. A startling statement
E. A narration
Answer:
Which of the following is true of choosing information for your reports?
A. Include information that took a long time to find because it is definitely valid.
B. Choose information that your audience needs to make a decision.
C. Put material in the appendix of the report if it is crucial to your proof.
D. Always place supporting data in the body of the report.
E. Place complex tables and visuals in the body of the report.
Answer:
E-mails that try to lure receivers to send sensitive information are known as _____
messages.
A. phishing
B. greylisting
C. plagiarized
D. spamtrap
E. pirated
Answer:
If a company is unsure about whether it needs to change or not, a proposal serves the
purpose of:
A. creating a record of the implementation process.
B. developing a plan for achieving the desired change.
C. implementing a suitable plan which meets its needs.
D. increasing measurable outcomes of possible changes.
E. assessing whether change is a good idea.
Answer:
When should you not use a conservative style for writing a job application letter?
A. If you’re applying for a job that has not been advertised
B. If you’re applying for a creative job in advertising
C. If you’re applying for a job that has been advertised only on websites
D. If you’re applying for a job in writing
E. If you’re applying for a job in editing or publishing
Answer:
Estefani works in a department store. She has to make a list of the customers who visit
the store at least twice a month. Estefani decides to use Arial font for the document and
highlight the names of customers who visit more than twice a month. According to
Charles Kostelnick’s four levels of design, Estefani’s choices belong to the _____ of
design.
A. inter-level
B. outer-level
C. intra-level
D. extra-level
E. supra-level
Answer:
When you edit a document, you typically need to check for:
A. sentence structure.
B. clarity.
C. layout.
D. style and tone.
E. content accuracy.
Answer:
Joanne joins Donna and Fred at the lunch cafeteria and hears that their boss is about to
be fired for fraudulent activities. Their interaction best demonstrates networking
through a _____.
A. blog
B. website
C. webinar
D. grapevine
E. phonetic loop
Answer:
Salma receives an e-mail from a company that claims her e-mail id has been selected,
and she is one of the lucky winners of a $2000 cash prize. She is requested to send her
bank account details to the company, so that it can transfer the prize money. In this
scenario, the e-mail Salma receives is an example of a _____ message.
A. phishing
B. subvertising
C. goldbricking
D. brandjacking
E. cybersquatting
Answer:
Which of the following is recommended while providing alternatives in a negative
message to an audience?
A. Execute the alternatives stated in the message and ask the audience for approval.
B. Provide only limited information to the audience to act on the alternatives.
C. Limit the audience’s psychological freedom to refuse the alternatives.
D. Allow the audience to decide whether they want to try the alternatives.
E. Take the necessary steps to implement the alternatives.
Answer:
According to Myers-Briggs typology, _____.
A. sensing types enjoy innovation and creative endeavors
B. perceiving types like to gather lots of information before making decisions
C. extraverts prefer receiving written messages because it gives them time to think
D. sensing types can be impatient with details, routine, and repetition
E. feeling types primarily make decisions based on logic and abstract principles
Answer:
Which of the following scenarios best indicates business etiquette?
A. James refills the pot of coffee after emptying it.
B. Jessica borrows her team member’s scissors without asking her.
C. Yvette increases the volume on her phone during a team meeting.
D. Darren leaves the refrigerator door open, so that others can use it after him.
E. Yolande talks loudly on her phone, so that others can participate in her conversation.
Answer:
Samuel is working on a thesis on the effects of regular physical exercise. While
explaining a certain section, he elaborates on how one thing produces another. Which of
the following terms is he explaining?
A. Variance
B. Causation
C. Range
D. Extension
E. Dimension
Answer:
Which of the following would you have to do to be persuasive?
A. Phrase questions defensively to avoid getting the request rejected.
B. Place people in a position where they have to take a stand on an issue.
C. Show the audience that your proposal meets their needs.
D. Avoid overcoming emotional objections because they are unimportant.
E. Avoid asking follow-up questions because they indicate inattentiveness.
Answer:
While drafting an e-mail, you should:
A. use only capital letters in the subject line.
B. cover as many topics as possible in one e-mail.
C. put the most important information in the last sentence.
D. use an overview if the e-mail is more than one page long.
E. always use high priority markers like URGENT in the subject line.
Answer:
The Traffic Safety Department of Elavia is organizing a presentation on road safety for
World Road Safety Day. Which of the following statements will best help make the
presentation relevant to the audience’s experiences?
A. Safety is the number-one priority of our department.
B. Remember how your heart raced the last time you had a close call on the road?
C. Seat belts save lives. Make sure you put them on while driving.
D. You are required by law to wear your seat belt while driving.
E. The department cares about your safety. It is better to be safe than sorry.
Answer:
Which of the following criteria does a good report problem in business or
administration meet?
A. The problem is broad and covers a wide range of subjects.
B. The problem is intricate, but not challenging.
C. The audience for the report is able to implement the recommended action.
D. The facts are insufficient to show that the recommendation will solve the problem.
E. The data, evidence, and facts, while you can’t understand them, are easily available
to you.
Answer:
In which of the following stages of the interview does an interviewer typically ask easy
questions about your major or interests?
A. Opening
B. Feedback
C. Confutation
D. Body
E. Closing
Answer:
Which of the following best describes wordiness in a sentence?
A. Adding you-attitude in a sentence
B. Removing all emotional words from a sentence
C. Reducing words in a sentence to make it concise
D. Having more words in a sentence than the meaning requires
E. Adding words to a sentence, which are essential to its meaning
Answer:
Which of the following should you keep in mind when using photographs to display
data visually?
A. Photos on a website should be kept consistent.
B. Photos convey a sense of authenticity, as they can never be edited or staged.
C. Photos should never be cropped or trimmed.
D. Photos need not be high in quality, as they are the naturally preferred form of visual
display.
E. Photos should always be used instead of drawings, especially to show a process.
Answer:
Which of the following points should be kept in mind while writing performance
appraisals?
A. They should be ambiguous to avoid offending employees.
B. They should be infrequent which prevents wasting project time.
C. They should use stock phrases during criticisms.
D. They should document areas for improvement by using labels.
E. They should protect the organization and motivate the employee.
Answer:
An example of an interpersonal nonverbal signal of authority is a company executive:
A. sitting at the head of a conference table at a board meeting.
B. greeting the executives of another company with weak handshakes.
C. writing a progress report on a campaign activity.
D. sending out an e-mail announcing a new policy.
E. presenting a report on a project recently completed.
Answer:
In problem-solving persuasive messages, when you are explaining the solution to a
problem, _____.
A. present your solution using the words “my” and “I” extensively
B. always ensure the audience’s personalities come into picture
C. let the audience think they should say “no” because you’ve had other requests
accepted
D. present the solution subjectively
E. start with a solution that the audience favors and show why it won’t work before
presenting your solution
Answer:
Clyde is required to arrange an important one-on-one meeting with a subordinate, who
is currently posted in another country. Clyde must ensure that he and the subordinate
can see each other during the meeting. Which of the following technologies would
Clyde most likely use during this meeting?
A. Google Docs
B. Prezi
C. Producteev
D. FaceTime
E. Dropbox
Answer:
In which of the following situations should phone calls be used as a mode of
communication?
A. When you intend to leave a paper trail.
B. When the tone of voice is important.
C. When you do not need an immediate response.
D. When you want to establish a work relationship.
E. When you want visual and aural cues.
Answer:
_____ means attributing an idea or fact to its source in the body of the text.
A. Quotation
B. Documentation
C. Acknowledgement
D. Citation
E. Plagiarism
Answer:
Which of the following is true of competitive proposals?
A. They have no real competition from other proposals.
B. They do not include applications for research funding.
C. They involve fighting against other proposals for limited resources.
D. They are always awarded to the less qualified agent.
E. They rarely get accepted to be implemented.
Answer:
In a fund-raising message, the action close of the message must:
A. lay emphasis on negativism to ensure the issue is taken seriously.
B. make the action sound easy for the audience to perform.
C. ensure the audience is given time to act and not unnecessarily pressurize them.
D. constantly remind the audience to donate money.
E. end with a selfish request for money.
Answer:
Jacob is writing a report to a funding agency requesting them to increase the allotted
time for the project. Since he feels his request will likely meet strong resistance, he uses
the problem-solving pattern to organize the information. In this scenario, he is more
likely to write a(n) _____ report.
A. recommendation progress
B. task progress
C. chronological progress
D. interim conclusive
E. payback
Answer: