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Feasibility reports provide information, but not analysis to support a recommendation. Answer: It is important to understand that all members of an audience are experts in the subject matter and you should prepare your proposals accordingly. Answer: FALSE It is […]

Marion is comparing the sales volume in her region to the sales volumes in seven other regions in the country. She should choose a bar chart to illustrate this data in a visual. Answer: Effective design, like most aspects of […]

Telepresence is a low-cost alternative to video conferencing and allows employees to connect and collaborate remotely with web cameras that are standard on many newer laptops or tablets. Answer: “Inadequate,” “trivial,” and “objection” are negative words to avoid in business […]

Psychologists have shown that stereotyping is extremely useful in predicting how an individual from a different culture will think, act, and feel. Answer: Good writers are more likely to write regularly and use rules flexibly. Answer: TRUE No single writing […]

“Workman,” “chairman,” and “airhostess” are examples of sexist job titles. Answer: A visual allows important information to be emphasized only if the visual appears at the beginning or at the end of a document. Answer: FALSE In the final presentation […]

Hannah, a training coordinator, meets with all the trainers in her organization to generate ideas about how to make their training sessions more interactive. She asks the trainers to begin by sharing all their ideas, without thinking about whether the […]

When preparing a visual for a document, you should: A. use short and simple explanations for complex visuals. B. spell out numbers that fall at the beginning of a sentence. C. always organize information from left to right to avoid […]

Which of the following is a good way to condense sentences while reviewing them? A. By eliminating words that add no meaning to the sentences B. By not combining sentences C. By putting the core of your meaning into the […]

Psychographic characteristics are quantitative rather than qualitative. Answer: To use big data effectively, organizations need to find employees who are adept at understanding visuals and data displays. Answer: TRUE To use big data effectively, organizations need to find employees who […]

Social relationships are uniform across cultures, and they do not affect business communication. Answer: If an interviewer asks you what your interests outside of work are, it is desirable to name at least 10. Answer: FALSE While it’s desirable to […]

Annamarie, a project manager, is preparing for a meeting with her team members. Based on the e-mails her team members have sent her for the meeting, she makes a note of the topics to be discussed, who is introducing each […]

It is ideal to use the word “you” for reports with multiple audiences, in order to help readers identify with your recommendations. Answer: In complicated direct requests, one should avoid anticipating possible responses, because they will confuse the audience. Answer: […]

Which of the following is a way to make a document more visually inviting? A. Avoiding the use of subject lines since they disorient the reader B. Using headings to group unrelated ideas C. Avoiding the numbering of points to […]

Adella is a campaign manager at a not-for-profit organization. She notices that one of her subordinates, Mary has not achieved any of her objectives for an ongoing campaign. After speaking to the other campaign managers, Adella discovers that Mary has […]

Which of the following would most likely be considered inappropriate by an interviewer? A. A candidate wearing bright nail polish B. A candidate wearing solid hosiery C. A candidate carrying a briefcase D. A candidate wearing a knee-length skirt E. […]

Benito is designing an infographic on childhood obesity. He carried out extensive research on the topic and gathered a lot of information by broadening the search to health care for children. He placed all the information he gathered into his […]

People use body language to signal qualities such as interest, respect, and agreement. Answer: Headings cannot be complete sentences, because it will make them lengthy and ineffective. Answer: FALSE Headings are single words, short phrases, or complete sentences that indicate […]

When you write to people you do not know well outside your organization, it is good to address them by first name to attempt to build a professional relationship. Answer: Progress reports contain the work that needs to be done […]

Which of the following is a nervous mannerism and should be avoided during an interview? A. Smiling while entering the room B. Nodding during the interaction C. Repeating verbal spacers D. Sitting upright in a chair E. Looking at the […]

Which of the following is true of traditional term paper style writing? A. It is highly informal. B. It is generally impersonal. C. It pays particular attention to visual impact. D. It uses short sentences. E. It is extremely friendly. […]

Which of the following is a way for you to check positive emphasis? A. Recognize that it should not be so overdone that it has become insincere. B. Remember that it is appropriate in all circumstances. C. Remember that it […]

Performance reviews will be positive when they are designed to: A. expose the company to legal liabilities. B. help the company build a dossier to support firing an employee. C. help an underperforming employee excel. D. help when an employee […]

In interpersonal communication, a person with a debating conversational style is most likely to: A. view aggressiveness as disruptive to a conversation. B. see and identify questions as requests for information. C. interpret statements about side issues as efforts to […]

Which of the following ways is helpful to explain a previous layoff to a prospective employer? A. Expressing self-pity about your current situation B. Expressing bitterness about your past employer C. Expressing too much gratitude for an interview D. Giving […]

While evaluating data sources, it is important to carefully look over the data with special care if the source has a vested interest in the results. Answer: While organizing information to build goodwill, you should arrange information to meet your […]

Which of the following statements is true of following up after you send a job application letter? A. You can follow up twice after one week to ask if e-mail materials were received. B. You can follow up with the […]

Poor writing may need to be rewritten and frequently brought to other people for help. Answer: Though technical jargon should be used as much as possible in business writing, a job application letter is one of the few occasions when […]