Feasibility reports provide information, but not analysis to support a recommendation.
Answer:
It is important to understand that all members of an audience are experts in the subject
matter and you should prepare your proposals accordingly.
Answer:
It is good to use full justification when a document has very short line lengths.
Answer:
Teresa avoids practicing her answers before her video interview the next day, because
she wants the interview to seem spontaneous. This is a recommended strategy while
preparing for a video interview.
Answer:
A proposal that goes outside an organization is usually considered to be a legally
binding document.
Answer:
Mishandled negative communication can be expensive, in terms of both money and
reputation.
Answer:
A median is a number that is exactly at the top in a ranked list of observations.
Answer:
Which of the following is TRUE of the use of communication technology?
A. Role of electronic communications continues to increase in personal contexts and
decrease in business contexts.
B. In the office, more and more communication is done by paper documents and
face-to-face interactions.
C. Technologies that increase productivity and save money are often used in business.
D. Social media such as Facebook and Twitter are losing their importance in business
offices.
E. Texting is not used as a mode of communication in business contexts.
Answer:
The designing process needs to be planned and implemented only when one has
completed writing a document.
Answer:
A management team has made a decision about the year’s upcoming holidays by having
each team member vote. Although this has helped make the decision quickly, it may
have left people in the minority unhappy with and uncommitted to the majority’s plan.
Answer:
It is wise to avoid using the Internet in the job search process.
Answer:
Rodrigo has to design an invitation to a corporate event. While designing the invitation,
he should not put himself in the reader’s situation, because that might distract attention
from the purpose of the message.
Answer:
Flexible work arrangements, profit sharing, and wellness programs are characteristics
of popular corporate culture.
Answer:
Before an interview, practice only the answers to possible questions. Practicing
nonverbal behaviors such as shaking hands and entering a room will increase the
chances of the interview being unsuccessful.
Answer:
According to the Myers-Briggs typology, judging types prefer to live in a more flexible
and spontaneous way than perceiving types.
Answer:
When creating a document for multiple audiences, in the body of the document, it is
advisable to assume the degree of knowledge that decision makers will have.
Answer:
Daniel Goleman presents a lot of evidence to show that once at the top, IQ, not
emotional intelligence, predicts the star leaders.
Answer:
Giving your audience an alternative or a compromise in a negative message allows you
to end on a positive note.
Answer:
Presenters tend to sound more natural if they speak from memory and do not refer to
notes.
Answer:
Use talking heads if you want to focus on the structure of the report and provide very
little information.
Answer:
Most job openings, particularly those higher up the ladder, are advertised extensively so
that they reach the most qualified candidates.
Answer:
The best way to keep an audience involved in a presentation is to make them guess
what the presenter wants to convey.
Answer:
While writing a sales proposal, it is important to know a buyer’s priorities.
Answer:
Felicia is trying to think of a story for the visual in her marketing report. A good story
will be something that is personally relevant to her and her audience.
Answer:
Messages that at first appear to be negative cannot be structured to create a positive
feeling.
Answer:
A cover letter reads: “I am responding to the ad posted in yesterday’s newspaper.” This
sentence is indicative of you-attitude in the letter.
Answer:
Revisions for you-attitude often change the basic meaning of a sentence.
Answer:
Dealing with criticism depends on understanding the real concern of the critic.
Answer:
The same conventions work well with all audiences.
Answer:
Face-to-face visits are a good choice when discretion is vital and you do not want to
leave a paper trail.
Answer:
The Thinking-Feeling dichotomy in Myers-Briggs typology typically measures how:
A. people make decisions.
B. people orient themselves to the external world.
C. individuals prefer to take in information.
D. individuals behave in ethical dilemmas.
E. people prefer to focus their attention and derive energy.
Answer:
In business documents, apologies should:
A. not take timing into account because it is irrelevant.
B. be an integral part of all negative messages.
C. always be placed at the end of a message.
D. be mentioned twice in a message in order to sound sincere.
E. not be used when you are not at fault.
Answer:
Which of the following statements is true of the use of color in visuals?
A. Color should be used with restraint.
B. The use of color does not change the way data is interpreted.
C. Color makes visuals less dramatic.
D. Color is always interpreted positively.
E. The use of color is interpreted differently according to national backgrounds, not
professions.
Answer:
Which of the following instructions should be followed while designing a document?
A. Twelve-point type should be used for letters, memos, emails, and reports.
B. Italics should be used for headings rather than bold, since it is easier to read.
C. Bold should be used only if more than one method is needed to emphasize text.
D. In complex documents, headings and subheadings should be of the same font size.
E. If content does not fit in the available space, use tiny type to insert it.
Answer:
Jada has finished writing a progress report for her manager on the current project.
However, when she browsed through the report on completion, she noticed a
fundamental error in the document design. Which of the following design errors did
Jada most likely notice?
A. Usage of headings to divide work undertaken every month
B. Usage of a short first paragraph which summarized the report
C. Usage of numbers to show chronology of completed tasks
D. Usage of Arial, Courier, Verdana, and Calibri fonts
E. Usage of 12 type font for the body of the progress report
Answer:
Which of the following statements is true of demonstrations?
A. While demonstrations can prove points quickly, they’re not effective in helping
people remember them.
B. Demonstrations offer an effective way to show what a product can do for the
audience.
C. Demonstrations do not offer an effective way to teach a process.
D. Demonstrations tend to distract the audience and divert their attention from the main
points of the presentation.
E. Demonstrations are often time-consuming and take too long to prove certain points.
Answer:
Ursula works in Switzerland, where most companies have a culture that focuses on
undertaking all tasks according to clock time and their work schedule. They also
undertake one task at a time instead of multitasking. According to Edward Hall, which
of the following cultures does Switzerland have?
A. Monochronic
B. Collectivist
C. Polychronic
D. Ethnocentric
E. Xenocentric
Answer:
Which of the following is a characteristic of good survey questions?
A. They are asked in an order that influences answers.
B. Their sentence structure and phrasing convey a neutral meaning.
C. They are structured to mean different things to different people.
D. They cover several things and many aspects of each.
E. They make certain assumptions about the respondent.
Answer:
A company has to document the need to purchase an additional 20 computers for its
customer service department based on: growth, demand, and sales data. The document
created is an example of a justification report.
Answer:
_____ refers to the reasons or logic a writer or speaker offers in a message.
A. Argument
B. Credibility
C. Psychological reactance
D. Emotional appeal
E. False dichotomy
Answer:
Ann has been called into an unplanned meeting with her supervisor, who wants to give
her feedback on her recent project. During the meeting, Ann’s supervisor criticizes her
style of working and her inability to focus on her tasks. Which of the following should
Ann do to deal with the criticism effectively?
A. She should focus on her response instead of on the criticism.
B. She should attempt to determine the accuracy of the criticism.
C. She should express her true feelings about the criticism.
D. She should clarify her stance and then forget about the criticism.
E. She should avoid asking any questions as this will encourage further criticism.
Answer:
Which of the following does you-attitude primarily focus on?
A. Differentiating between audience members
B. Emphasizing the needs of the writer or speaker
C. Not protecting the audience’s ego
D. Giving more preference to important audience members
E. Stressing on the audience’s point of view
Answer:
Angie has written the following description of her work as a receptionist in her résumé:
“drafted letters, reorganized filing system, reordered office supplies, interviewed new
clients, and answered phones.” She considers the task of answering phones less
important. In which of the following positions would the phrase “answered phones”
best fit?
A. Keep it precisely where it is to emphasize it
B. Put first in the series to emphasize it
C. Put in the middle of the paragraph to de-emphasize it
D. Omit it to de-emphasize it
E. Put in the end to de-emphasize it
Answer:
Rebecca, a sales manager at a banking firm, is preparing a report on the details of new
accounts opened in the previous financial year. She is writing the report based on
accounts opened on a monthly basis, which will help in evaluating productive and
non-productive months for the company. Which of the following patterns of organizing
data does Rebecca’s method exemplify?
A. A spatial pattern
B. A chronological pattern
C. A geographic pattern
D. An elimination of alternatives pattern
E. A pro-and-con pattern
Answer:
When the audience will oppose what you have to say, you need to limit your statement
or request to the smallest possible area.
Answer:
Which of the following is an advantage of using boilerplate while writing business
documents?
A. It helps writers focus on subtle differences in situations and audiences.
B. It helps to create documents with compatible styles and tones.
C. It helps writers to save time and energy.
D. It helps writers use new and fresh language that does not need to be legally
approved.
E. It helps writers to be creative and create customized documents.
Answer:
Esmeralda is an enthusiastic student who is keen on enrolling for extracurricular
organizations which operate within her university campus. She intends to begin
informal preparation for a job that will give her experience. Given this scenario,
Esmeralda should begin informal preparation for job hunting:
A. a full year before she begins interviewing.
B. the year she begins interviewing.
C. right before she gets the degree.
D. once she has selected a major.
E. as soon as she arrives on campus.
Answer:
Good progress reports are usually characterized by:
A. extreme positive tones without supporting details.
B. glowing judgments of your own work.
C. an emphasis on the problem itself rather than its solution.
D. straightforward subject lines.
E. the use of me-attitude to exhibit confidence.
Answer:
A(n) _____ is a form of qualitative research where a small collection of people
convenes to provide a more detailed look into some area of interest.
A. ethnic group
B. questionnaire
C. focus group
D. sample
E. population
Answer:
Which of the following best illustrates a simple sentence?
A. The new Bradshaw store on Hutchins Road sells recycled products.
B. The new Bradshaw store sells clothes, but it is yet to introduce footwear.
C. The new Bradshaw store sells a range of items though the old store does not.
D. The new Bradshaw is popular even though the customer service is not great.
E. I will visit the Bradshaw store today only if my class ends early.
Answer:
Which of the following best represents noncompetitive proposals?
A. They often lose out on resources against competitors.
B. They consist primarily of applications for research funding.
C. They often aren’t fighting with other proposals to win the bid.
D. They are always awarded to the lowest bidder.
E. They rarely get accepted to be implemented.
Answer:
When presenting data, which of the following is the best way to represent numbers in
an oral presentation?
A. Nineteen hundred and fifty eight billion dollars
B. Just under nineteen billion dollars
C. $19,361,979
D. Less than 20,316,999
E. $19 billion
Answer:
Adele is the customer service manager at Knots Inc., an electronic gadget store. She is
writing a letter in response to a complaint she received from a new customer, Rita
Hades. As Adele does not know Rita on a personal basis, which of the following
salutations should she use to address Rita Hades?
A. Dear Rita Hades
B. Dear Mrs. Rita Hades
C. Dear Rita
D. Dear Ms. Hades
E. Dear Mrs. Hades
Answer:
Sandra needs to send out the annual campaign report to the board of directors. She
needs to collect various project reports from the campaign managers and consolidate
them before sending them out. In order to do this, she should receive all the reports by
June 1. Which of the following should she say in her communication to the managers
which will help get them to act promptly?
A. “Please send in the campaign reports as soon as possible.”
B. “Is it possible for you to send me the campaign reports?”
C. “Please send the campaign reports immediately.”
D. “Please send the campaign reports by May 28.”
E. “Please send the reports by June 1.”
Answer:
Charlie is respected at work for his excellent networking skills. Which of the following
interpersonal communication behaviors does he most likely demonstrate?
A. He attends only formal gatherings at work.
B. He retains his attitude and behavior across all situations.
C. He refrains from sharing personal and emotional information about himself.
D. He capitalizes on the benefits of physical proximity by trading some actual office
visits for phone calls.
E. He understands the importance of connecting with people outside his own social and
professional circles.
Answer:
When designing a website, it is a good design strategy to:
A. use a constant font size and design throughout the document.
B. ensure that links do not change color when they are visited.
C. use large blocks of text and as much animation as possible.
D. use a black, dark grey, or dark blue background for visual variety.
E. provide visual variety through bullets and indentations.
Answer:
Alyssa designed a web page. In order to make it usable by people with vision
impairments, she placed navigational links, a search box, and a link to a text-only
version of the site in the upper left-hand corner. She also arranged the navigational links
alphabetically and provided alternative text for all images and animations. She used a
light background color for the site, three different fonts, and also used phrases like
“Click here” for hyperlinks. When people with vision impairments used this website,
there was a common problem faced by them. Which of the following is most likely the
cause of the problem faced by these users?
A. Use of three different fonts
B. Use of phrases like “Click here” for hypertext links
C. Placement of the search box in the upper left-hard corner
D. Placement of navigational links in the upper left-hand corner
E. Placement of the text-only version in the upper left-hand corner
Answer:
Which of the following guidelines needs to be followed while preparing a proposal?
A. Define a problem as you see it, not as the audience sees it.
B. Avoid predicting the consequences of a problem if it is left unsolved.
C. Provide a vague schedule that shows overall work instead of work completed in
each phase.
D. Show that money, time, health, or social concerns do not support solving the
problem.
E. Specify the topics which will be investigated and explain how data will be gathered.
Answer:
Francisca works for Global Aid, a non-profit organization. She is composing a letter to
raise funds from their supporters for a campaign on climate change. In the body of the
message, she writes, “According to the Stanley Climate Reports, climate change will
leave a billion people homeless by 2012.” Which of the following does this statement in
the body of the message prove?
A. The problem of climate change can be solved.
B. The problem of climate change deserves attention.
C. Global Aid organization can resolve the issue.
D. Global Aid will use funds wisely for the campaign.
E. Global Aid is in critical need of funds.
Answer:
Which of the following is considered appropriate attire for a campus interview?
A. Wear a light brown business suit, because this is the most conservative choice.
B. Deviate from the standard dress code and wear something that stands out.
C. Use an expensive aftershave cologne that shows good personal hygiene.
D. Wear comfortable and casual sandals, because you may have to walk to the campus
center.
E. Follow the dress code of the campus career center while deciding your attire.
Answer:
You are creating questions for a survey on the corrupt practices rampant in the political
system. You initially hand out surveys to journalists, political science experts,
anti-corruption activists, etc. This sample is an example of a(n) _____ sample.
A. convenience
B. random
C. purposive
D. opportunity
E. census
Answer:
Stillex Corp. is currently in the process of hiring recent college graduates for its
internship positions. While e-mailing candidates who did not qualify for an in-person
interview round, the company should:
A. suggest an alternate position for which the candidates can apply.
B. state that the procedures of the hiring process are confidential.
C. keep the e-mail short and concise.
D. phrase the refusal directly.
E. list out the reasons why the candidates were not selected.
Answer:
The David Jonas Foundation has recently started a large scale project on handling
climate changes. Team members of the project are currently working on finding
numerous possible solutions to tackle the issue. They are debating solutions such as
shifting to renewable energy, limiting the use of coal, and spreading awareness about
overconsumption. The members of the project are most likely in the _____ stage of the
life of the team.
A. coordination
B. aggregation
C. finalization
D. formation
E. formalization
Answer:
Listening on a job may be more difficult than listening in a classroom because:
A. on a job, you need to hide feelings that arise.
B. in a classroom, you listen primarily for emotional content.
C. in a classroom, you do not experience the repetition of key points.
D. on a job, your conversations are better organized than classroom lectures.
E. on a job, in interchanges with co-workers, you need to listen for feelings too.
Answer:
_____ are most acceptable when audiences know the basic data set well, even though a
part of the scale is missing.
A. Complex graphics
B. Three-dimensional graphs
C. Chartjunk
D. Drawings
E. Truncated graphs
Answer:
List the phrases which you should avoid in negative messages? Why?
Answer:
How can you demonstrate your knowledge of a company in a job letter?
Answer:
List the five advantages which oral messages have over written messages.
Answer:
Why should a substantial amount of time be allotted before a due date for a proposal?
Answer:
Joshua recently attended an interview where he was asked to sit in an uncomfortable
chair while answering questions. During the interview, he was asked rapid fire
questions by the interviewer, which probed every weak spot in his record. What kind of
an interview did Joshua most likely attend? What are some guidelines that need to be
followed in such interviews?
Answer:
Antonio wants to use a visual to show the proposed schedule for his project. Which
visual should he use and what tips should he follow while using it?
Answer:
List the three things that a good purpose statement should clarify.
Answer:
What important points should you note during or immediately after an interview?
Answer:
List, in order, the sections which should be included in a proposal for a student report?
Answer:
List the purposes of using e-mails in business.
Answer:
What should the action close of a fund-raising message include?
Answer:
During college elections, the student council wants to create a special website, so that
students can track the election results. They also want students to be able to read up on
the candidates and play with various what-if scenarios, based on the possible election
results. What visual display will be most useful for the student body to use and why?
Answer:
List some common reasons for not reporting ethical misconduct.
Answer:
Lamar is a leader of a team that has been given the task of coming up with ideas for the
company’s Annual Day. After a week of meeting with his team, Lamar presents a
unique problem to his supervisor. He claims that the team refuses to disagree with any
suggestions and decides on the first idea provided. As a result, the team is unable to
come up with any good ideas. List several options that Lamar can take to resolve this
conflict in his team.
Answer:
List and explain the criteria for evaluating websites for a research project.
Answer:
Discuss, with the use of an example, the methods section of a proposal.
Answer:
Explain the four dichotomies that the Myers-Briggs Type Indicator uses to analyze
people.
Answer:
List and describe the tasks included in developing a long-term strategy for your career.
Answer: