Which of the following is a way to make a document more visually inviting?
A. Avoiding the use of subject lines since they disorient the reader
B. Using headings to group unrelated ideas
C. Avoiding the numbering of points to make the document look clean
D. Using lists and indented sections to emphasize examples
E. Using long paragraphs consisting of more than ten typed lines
Answer:
Isabella has completed writing a chronological progress report on marketing a newly
launched line of clothing. Which of the following statements would best summarize her
report?
A. “As discussed, we are more or less on track with the project deadline and work
schedule.”
B. “Things are going well and we have only had one significant setback so far.”
C. “The project is 25 percent complete and going according to our planned work
schedule.”
D. “Although we had planned on progressing at 10% pace every week, we are doing
much more.”
E. “We had strived to achieve our targets by the end of the month, but we are out-doing
our targets.”
Answer:
Which of the following does a background section of a report mainly cover?
A. Sources used to find the solution
B. Limitations of the report
C. Testimonials establishing the credibility of the report
D. Problems that are not addressed in the report
E. Information detailing the history of the problem
Answer:
When e-mailing an application letter along with a résumé, _____.
A. use abbreviations or acronyms to indicate your familiarity with business terms
B. mention your name in the subject line
C. omit the salutation and closing details that are standard in a printed business letter
D. type important sections in all capital letters
E. put the job number or title for which you’re applying in the last paragraph
Answer:
Which of the following is true of networking?
A. Successful networks are used solely for finding jobs.
B. Good networkers work for a “one-way” reputation.
C. Good networkers look for ways to reciprocate.
D. Good networkers network just for themselves.
E. A “two-way” reputation harms further networking.
Answer:
Which of the following components of a message provides the logical and emotional
links that move an audience from a first flicker of interest to the action that is wanted?
A. Appendix
B. Recommendation
C. Introduction
D. Background
E. Body
Answer:
While writing a report, which of the following is recommended for using headings?
A. Use subheads when there is only one division within a main heading.
B. Use headings that are non-parallel with one another.
C. Use a subhead immediately after a heading.
D. Use a heading as an antecedent for a pronoun.
E. Use talking heads to tell the audience what to expect.
Answer:
Bellona, a travel consultant, is attending a training program on ticketing. Throughout
the training session, she exhibits excellent active listening skills. Which of the
following best demonstrates these skills?
A. She advises the speaker to explain in a different manner.
B. She asks the speaker to cite an example to clarify a ticketing process.
C. She orders the speaker to talk more clearly for the benefit of the group.
D. She minimizes the problems mentioned by the speaker to lighten the atmosphere.
E. She preaches to the speaker about effective ways of conducting a training session.
Answer:
Possible sources of information on training programs and career paths for new hires
are:
A. annual reports of specific organizations.
B. employee handbooks of organizations.
C. financial journals at local libraries.
D. recruiting notebooks at campus placement offices.
E. ledger accounts of specific organizations.
Answer:
Application essays:
A. should use language that would be appropriate for several different positions within
the same company.
B. should end with a summary paragraph.
C. should begin with a paragraph that catches the reader’s attention.
D. are formal documents that should not use the first person.
E. use topic sentences at the ends of paragraphs.
Answer:
A manager finds that a lot of his employees are demotivated and is convinced that the
work culture of the company is the reason behind it. Since he is not sure how to bring
about such a change, he seeks a proposal from the Human Resource department. Which
of the following will such a proposal provide?
A. A list of measurable outcomes
B. A plan for achieving the desired change
C. A record of the evaluation process
D. An assessment whether change is a good idea
E. A record of the implementation process
Answer:
Estefani is an HR manager at a bank in Exodia, a developing country. She is organizing
a 500m marathon for the bank’s customers and employees. The funds from this event
will contribute to a project for the education of underprivileged children. However, the
event is just a week away and the participation has been extremely low. This may cause
the bank to cancel the event. Estefani needs to inform her manager about the low
participation, so that he can take an immediate decision on it. Which of the following
would be the best subject line for Estefani’s e-mail?
A. Status of the Exodia Marathon Event
B. Low participation for Exodia Marathon Event
C. Update on the Exodia Marathon Event
D. Details: Exodia Marathon Event
E. Urgent: Marathon Update for your Reference
Answer:
The opening line of a persuasive document begins and ends with personal greetings.
The body talks about personal connections and focuses on future opportunities. This
document is most likely to be from a country like _____.
A. Indonesia
B. the United Arab Emirates
C. Japan
D. the U.S.
E. Germany
Answer:
Which of the following can be best communicated through an e-mail?
A. Irony and sarcasm
B. Negative critiques
C. Routine activities
D. Nonverbal cues
E. Bad news
Answer:
_____ are used to present the logic skeleton of a report and to give the most useful
information in the shortest space.
A. Summary abstracts
B. Talking heads
C. Purpose statements
D. Assumptions
E. Limitations
Answer:
Which of the following statements is true in the context of the rapid rate of change in
business communication?
A. Change that involves change for the better is free from stress.
B. Communication skills become less important when you climb a career ladder.
C. College courses can teach you everything you need to know about working life.
D. Reading professional websites will not help you to keep up with professional
changes.
E. Taking advantage of your company’s training courses can help you to stay abreast in
your profession.
Answer:
A job application letter is different from a resume in that:
A. it presents personal information about the applicant.
B. it uses short, parallel phrases and sentence fragments.
C. it avoids the use of complete sentences.
D. it explains controversial material, such as career changes, in a positive way.
E. it presents vital facts in a concise manner without focusing on the applicant’s
personality.
Answer:
Which of the following is true of a structured interview?
A. The interviewer uses a detailed list of questions to give the interview a direction.
B. The responses of the interviewee serve as leading questions for the interviewer.
C. Questionnaires are never used for structured interviews.
D. The interviewer has three to four main questions.
E. There is more room for spontaneity, as questions are not pre-arranged.
Answer:
Alyssa is working on a campaign to re-forest areas in Indonesia and needs to collate
progress reports from the fund-raising and communication departments. She has yet to
receive the communication report from the communications manager, Elizabeth. She
knows that Elizabeth is working on multiple projects and is currently facing a time
crunch. Which of the following should Alyssa use to write a persuasive direct request to
Elizabeth asking for the progress report?
A. “We will establish a good image of our organization if we can send the reports on
time.”
B. “We can prevent delaying the third phase of our campaign if we send out the reports
on time.”
C. “I was wondering if you could send the report to me once you are relatively free
from your work.”
D. “Please send the progress report for the communication part of the campaign by
March 20.”
E. “The fund-raising department has sent in their report. Is there a way you can send in
yours?”
Answer:
Coral Dawn, a chain of luxury spas, specializes in Thai massages, Ayurveda remedies,
and acupressure treatments. Its target customers are those who enjoy weekend spa
treatments after a stressful week at work. When advertising, which of the following
statements would best help Coral Dawn link the features of its services to the needs of
its audience?
A. Our services are world renowned.
B. If you need to de-stress, try our wide range of relaxing massages.
C. We are rated the best luxury spa.
D. We will make your experience at Coral dawn unforgettable.
E. We are committed toward providing the best services at the most affordable prices.
Answer:
You have just presented a difficult proposal to a board of superiors at work. A senior
executive who does not like you asks, “So why should we listen to you? You’ve only
worked here for two years.” Which of the following is the best way to respond to such a
statement?
A. “You have been here fifteen years, and you do not know how to handle this either.”
B. “I am sorry you feel I am inexperienced. Compared to you, I suppose I am.”
C. “Are you questioning me because you don’t like the proposal, or because you like to
hassle me?”
D. “You’re asking how reliable our research on this project is. We’ve tested six
scenarios”
E. “Please let us be mature about this and not bring our personal differences into it.”
Answer:
Which of the following sentences is in passive voice?
A. The director of marketing voted in favor of the marketing campaign.
B. The marketing campaign will run in the month of March.
C. The campaign will target 50,000 customers across New York.
D. The marketing campaign took a total of five months to develop.
E. The old clientele will be targeted by the new media.
Answer:
Jason, an HR manager, is required to make an announcement in his organization. The
announcement is that employees who have visual, hearing, mobility, or cognitive
impairments will be getting additional incentives going forward. Which of the
following announcements made by Jason is bias-free?
A. All handicapped employees will be getting additional incentives.
B. All disabled employees will be getting additional incentives.
C. All employees with disabilities will be getting additional incentives.
D. I am happy to announce that all individuals suffering from physical disabilities will
be getting additional incentives.
E. You’ll be happy to hear that all employees afflicted with physical disabilities will be
getting additional incentives.
Answer:
Which of the following best illustrates nonverbal communication?
A. Donny, the assistant, asks his manager for feedback.
B. Roberta, the secretary, thanks her boss for the Christmas gift.
C. Sherry, the manager, welcomes a candidate into an interview.
D. Elena, the senior manager, tells her team members to call her “Ma’am.”
E. Jeffrey, the team leader, sits at the head of the table during a team meeting.
Answer:
Nicole is writing a progress report. In the report, she proposes a different approach from
the one that was previously approved, while also remaining open to the idea of
continuing with the original plan. What is Nicole’s progress report trying to
accomplish?
A. To enhance her image
B. To float trial balloons
C. To mentally prepare her audience for a problem
D. To speculate her audience’s feelings
E. To minimize potential problems
Answer:
Posting your résumé widely on the web is known as _____.
A. P2P résumé sharing
B. résumé blasting
C. résumé diversifying
D. résumé waging
E. open source résumés
Answer:
Which of the following examples contains a hidden negative?
A. We delivered the products you had ordered as per the schedule.
B. The products you had ordered will reach you ahead of time as you requested.
C. The courier service has confirmed that the delivery of the products was timely.
D. The e-mail contains the details of the delivery time and products delivered to you.
E. We hope the products you ordered have been delivered to you.
Answer:
Which of the following is true of focus groups?
A. They are a form of quantitative research.
B. They can illuminate underlying attitudes pertaining to particular behaviors.
C. They aim to offer their own evaluations rather than to please.
D. They always accurately represent the target population.
E. They do not rely on professional respondents drawn from databases.
Answer:
Proposals should generally end with:
A. a brief, but strong, summary of major benefits.
B. an elaborate summary with technical terminology.
C. a brief informal personal note.
D. an unstructured thank you note.
E. a vague statement hoping for acceptance.
Answer:
The opening line of a persuasive document begins with an apology and closes with a
note that appreciates the art of maintaining harmony. This document is most likely to be
from a country like _____.
A. Germany
B. the U.S.A.
C. the United Arab Emirates
D. Japan
E. Oman
Answer:
Which of the following is recommended to present information in reports effectively?
A. Employing informal language and style
B. Using the word “you” to personalize the report
C. Repeating information as much as possible to reinforce
D. Using transitions and forecasts
E. Avoiding sources and visuals
Answer: