In interpersonal communication, a person with a debating conversational style is most
likely to:
A. view aggressiveness as disruptive to a conversation.
B. see and identify questions as requests for information.
C. interpret statements about side issues as efforts to shape a topic.
D. expect new comments to acknowledge the last speaker’s comment.
E. offer solidarity and share troubles to establish a sense of community.
Answer:
In interpersonal communication, which of the following is typical of an active
response?
A. Offering to solve a problem together
B. Offering advice on solving a problem
C. Preaching about how to deal with a problem
D. Minimizing a problem to make it seem simple
E. Ordering the speaker to find a solution to a problem
Answer:
Which of the following should you undertake in order to write a good proposal?
A. Use a language that your audience expects to see and understand.
B. Use bragging wording to gain the respect of your audience.
C. Use “believing” wording to make your arguments more convincing.
D. Choose an unexpected format to capture your audience’s attention.
E. Avoid the use of facts and figures which makes your proposal boring.
Answer:
Gabriel is collating the results of a survey she conducted. The purpose of the survey
was to identify the number of people who felt strongly about recycling, those who did
not feel strongly, and those who were indifferent to recycling. Now, she wants to depict
the values as percentages, as well as whole numbers. Which of the following bar charts
is likely to be most useful for Gabriel?
A. Segmented bar chart
B. Stacked bar chart
C. Paired bar chart
D. Gantt chart
E. Dot chart
Answer:
Which of the following is an effective practice regarding audience benefits?
A. Avoiding the use of “you-attitude” while phrasing audience benefits
B. Stressing extrinsic motivators over intrinsic motivators to sell a product
C. Explaining a benefit in detail when the audience has not thought of the benefit
before
D. Stressing a common benefit without focusing on the needs of the audience
E. Separating the objective features of a product or policy from the audience benefits
Answer:
A presentation opens with “This presentation pertains to a phenomenon that is popularly
known as ‘the best discovery of the century.'” This opener is an example of a _____.
A. narration
B. question
C. startling statement
D. quotation
E. persuasive statement
Answer:
When analyzing numbers, the _____ is the difference between the high and low figures
for a particular variable.
A. average
B. mean
C. range
D. mode
E. median
Answer:
Kayla works as a copywriter for an advertising agency. She has been asked by her
manager to write a proposal for a client’s social media campaign. This is the first time
Kayla is going to present a proposal directly to the client. She understands that while
the company’s board of directors will not directly act on the proposal, they will
carefully evaluate the interaction between the client and herself. In this scenario, which
of the following organizational audiences does the board of directors represent?
A. The primary audience
B. The watchdog audience
C. The secondary audience
D. The auxiliary audience
E. The virtual audience
Answer:
You should choose written messages over oral messages when you want to:
A. get an immediate action or response.
B. present extensive or complex data.
C. use emotion to help persuade the audience.
D. focus the audience’s attention on specific points.
E. answer questions, resolve conflicts, and build consensus.
Answer:
According to Myers-Briggs typology, _____.
A. intuitive types prefer what is real and tangible
B. sensing types gather information by focusing on the relationships between facts
C. judging types prefer to live in a flexible, spontaneous way, enjoying possibilities
D. feeling types consider the logical consequences of a choice or action in decision
making
E. introverted types derive their energy from within
Answer:
Jovina is currently preparing a report on “The Education System in Ghana.” She
understands that she has a lot of content and decides to use a large page size of 841 ×
1189 mm. She also places the page numbers on the bottom right corner because she
feels they are easily noticeable. Given these facts, we can conclude that Jovina is
concentrating on Charles Kostelnick’s _____ of design.
A. extra-level
B. intra-level
C. supra-level
D. inter-level
E. outer-level
Answer:
Which of the following is true of negative messages?
A. They are no longer a part of business and administrative communication.
B. They do not attempt to maintain goodwill.
C. They have a single purpose of eliminating future communication on an issue.
D. They cannot be restructured to create a positive feeling.
E. They should make readers feel that the decision made is fair and reasonable.
Answer:
Which of the following should you do while preparing progress reports?
A. Use me-attitude to demonstrate a confident attitude
B. Present every detail as equally important
C. Exceed the expectations of the funding agency or employer
D. Adapt the report to your own needs
E. Use emphasizing techniques to highlight all features of the report
Answer:
Elijah is giving a presentation to the Board of Directors at Avalon Co., a cosmetic
company. The main objective of his presentation is to emphasize the need for a new
brand ambassador to endorse the company’s latest range of perfumes. He begins by
explaining why they have to find a new ambassador. Then he mentions the names of a
few candidates who are the board’s most obvious choices and explains why each of
them cannot be the new brand ambassador. Finally, he concludes his presentation by
suggesting a suitable candidate for the position of brand ambassador and explains the
reasons for his choice. According to this scenario, Elijah has organized the body of his
presentation using the _____.
A. excluding alternatives pattern
B. pro-con pattern
C. problem-causes-solution pattern
D. chronological pattern
E. 1-2-3 pattern
Answer:
Which of the following is a result of providing a reason for a negative message?
A. It results in the audience being “totally surprised” by the negative news.
B. It results in the audience having stronger feelings about the negative message.
C. It prepares the audience for the negative, resulting in people who more easily accept
it.
D. It prepares the audience for an appropriately angry response.
E. It helps dilute the negative message so that the audiences are not expecting it.
Answer:
Which of the following negative messages is the hardest to compose?
A. Product recalls
B. Pamphlets
C. Sales letters
D. Press releases
E. Brochures
Answer:
Which of the following elements of a report make an organizational problem and
specific technical questions clear?
A. A bibliography statement with citation
B. A preface page that outlines contents
C. A table of contents page that provides a skeletal structure
D. A glossary section with a documentation of terms
E. A purpose statement that follows definition of a problem
Answer:
Barbeque Cult, a new restaurant in Mexico City, wants to place emphasis on the quality
of its food in its advertisements. Which of the following statements is phrased
appropriately to effectively bring out the audience benefits?
A. At Barbeque Cult, we offer the tastiest steaks in town!
B. We offer the fastest service in town!
C. The best-tasting food in Mexico City!
D. At Barbeque Cult, you can enjoy our world-renowned dishes!
E. We love barbeque, and it shows in our food!
Answer:
In a final presentation or document, visuals and data displays should typically be used
to:
A. make points less vivid.
B. present information more loosely.
C. ensure that important information is repeated.
D. increase the time spent on understanding the presentation or document.
E. emphasize material that might be skipped if it were buried in a paragraph.
Answer:
Which of the following questions asked by a writer when revising a document reflects
an interest in organization and layout?
A. Is the logic clear and convincing?
B. Is the message easy to read?
C. Does the message build goodwill?
D. Is the message friendly and free from sexist language?
E. Are the first and last paragraphs effective?
Answer:
The closing sentence of an application letter reads, “I want an interview with you.”
Which of the following is most likely to be the best revision for this sentence?
A. I anxiously await a phone call from you so that we can meet to discuss job
opportunities.
B. Please do not hesitate to contact me. I can’t wait to hear from you.
C. Thank you for your time. I am grateful to you.
D. I look forward to talking to you about how my qualifications could meet the
company’s corporate needs.
E. I assure you that you will not be disappointed if you hire me.
Answer:
Ethan works for Small Steps, a children’s rights organization, and is writing a proposal
as part of a literacy campaign he is working on. The proposal is written with the aim of
seeking funds from a large corporation for the purchase of computers for
underprivileged school children in Taiwan. Which of the following sentences should
Ethan be using in his proposal?
A. “The campaign has massive potential to tackle illiteracy in the Chung-li city of
Taiwan.”
B. “The campaign will transform the current education system in Chung-li city.”
C. “The campaign will help educate children in 20 districts in Chung-li city.”
D. “We feel that the campaign will educate children in 20 districts in Chung-li city.”
E. “I believe the campaign has huge capacity to transform the education system of
Taiwan.”
Answer:
Pedro is a marketing executive at an apparel firm. He is currently working on a
proposal to promote a new line of clothing for the company. While preparing for the
presentation, he keeps in mind the marketing directors of the company, who have the
power to adopt the plan. He also notes that his marketing manager might approve or
reject his proposal before it is presented to the directors. On the day of the presentation,
Pedro notices that the sales manager, the finance manager, and the production manager
are also present to offer their comments on the proposal. In this scenario, who among
the following individuals is the gatekeeper for Pedro’s proposal?
A. The sales manager
B. The production manager
C. The finance manager
D. The marketing directors
E. The marketing manager
Answer:
Which of the following is most likely a reason for the decline in the use of phone calls?
A. Unplanned phone calls interrupt a busy worker.
B. The tone of the message is not clear in phone calls.
C. Phone calls do not provide an immediate response.
D. Phone calls do not provide a clear communication channel.
E. Phone calls provide less contextual cues compared to text messages.
Answer:
Which of the following are purposes of using headings?
A. They should allow information to be grouped into a minimum of ten chunks.
B. They should be ambiguous so that a large range of data is covered.
C. They should make each heading cover certain parts of other headings.
D. They should make a page look intimidating by preventing from breaking it up.
E. They should allow readers to compare and contrast points easily.
Answer:
An e-commerce company, Zeda, posts a survey on its website and invites the site’s
visitors to complete the survey. Which of the following statements is true of this
approach of online surveying?
A. It generates a random sample.
B. The results are not available immediately for computing.
C. It involves more costs in comparison to telephone surveys.
D. The response rate for this approach is much lesser than telephone surveys.
E. The results do not tend to reflect the opinions of the entire population.
Answer:
Practicing a speech out loud will:
A. help you avoid unintentional negatives.
B. increase the number of filler sounds in your speech.
C. help you focus on the words and not the emotions you wish to communicate to your
audience.
D. help you figure out what filler sounds you can use in your speech.
E. help you work on transitions that move your speech from one point to the next.
Answer:
Which of the following correctly differentiates between pie charts and bar charts?
A. Bar charts are more difficult to understand and interpret than are pie charts.
B. Bar charts use only external labels, while pie charts use internal labels.
C. Pie charts require an audience to judge area, while bar charts require them to judge
position or length.
D. The bars in a bar chart follow a logical order, while the segments in pie charts are
placed randomly.
E. Pie chart can have an unlimited number of segments, while only a limited number of
bars can be used in a bar graph.
Answer:
Which of the following visuals should you use to show a projected timeline for a
project?
A. Table
B. Pie chart
C. Gantt chart
D. Photograph
E. Map
Answer:
Judith, a university student, conducts a survey for a report on the use of campus
computer labs. However, she points out in her report that her recommendations are
valid only for a year and will no longer be relevant from next fall. In which of the
following sections should Judith include this information?
A. Scope
B. Limitations
C. Assumptions
D. Methods
E. Criteria
Answer:
Lana works as a communications executive at a non-governmental children’s rights
organization. She has finished compiling the annual report for the current year and now
needs to send it out to all the campaign managers in the organization. Which of the
following would be the most appropriate subject line to send out the report?
A. Annual Report for your reference
B. Annual Report for the current year
C. Objectives, Milestones, and Lessons learned in 2013
D. 2013 Annual Report
E. Details of our Annual Campaigns
Answer:
Which of the following is an example of an internal audience for written
communication at work?
A. Suppliers
B. Stockholders
C. Clients
D. Funders
E. Subordinates
Answer: