Which of the following ways is helpful to explain a previous layoff to a prospective
employer?
A. Expressing self-pity about your current situation
B. Expressing bitterness about your past employer
C. Expressing too much gratitude for an interview
D. Giving a neutral explanation about the layoff
E. Avoiding and further evading any question pertaining to it
Answer:
Which of the following is true of closed questions in a survey?
A. They allow researchers to probe the complexities of a subject.
B. They are faster for subjects to answer and easier for researchers to score.
C. They do not lock the subject into any sort of response.
D. They have an extensive number of possible responses.
E. They are used to elicit long, detailed answers.
Answer:
Wikis can be used for:
A. promoting products and adding visibility of a brand.
B. bookmarking and summarizing web pages.
C. informing clients of terms and conditions in a transaction.
D. recruiting prospective employees to an organization.
E. establishing a good relationship with customers.
Answer:
Which of the following guidelines should you follow when ending a presentation?
A. You should end with a question.
B. You should not make a reference to the opening.
C. You should avoid restating the main point.
D. You should end with a vivid positive picture.
E. You should avoid telling the audience what to do.
Answer:
Which of the following parts of a negative message allows you to delay the negative
with the help of a neutral or positive statement?
A. Subject line
B. Buffer
C. Reason
D. Alternative
E. Ending
Answer:
Which of the following should be included in the first paragraph of a prospecting job
application letter?
A. A complete discussion of the applicant’s skills and qualifications
B. A statement that announces that the applicant is applying for a particular advertised
position
C. A statement of the dates and times that the applicant is available for an interview
D. A statement that will catch the reader’s attention
E. A statement of direct request for the job the applicant is applying to
Answer:
Which of the following examples best illustrates a sentence from which business jargon
has been removed?
A. Please get back to us with a proposal at your earliest convenience.
B. As per your request, we have modified this proposal.
C. Please do not hesitate to ask questions about the proposal.
D. Please be advised that enclosed within this e-mail is the proposal for the project.
E. Here is the proposal for the upcoming project.
Answer:
A media management team is currently brainstorming for ideas about how to handle the
negative publicity faced by the company. Some of the members are more passionate
about certain solutions while other members disagree. David, the team leader, decides
to list all the ideas on a board and lets each member mark his or her priorities in order
of preference, with different colored circular adhesives. David then picks the idea with
the highest priority. Which of the following strategies has David implemented to help
the team make a decision?
A. Groupthink strategy
B. Omnibus strategy
C. 360° degree strategy
D. Anchoring strategy
E. Dot planning strategy
Answer:
To make language nonracist and nonageist, _____.
A. refer only to some groups when mentioning race or age
B. give someone’s race or age only when you know it
C. refer to a group by the term it prefers
D. avoid changing your usage of words to define groups
E. use words that suggest that competent people are unusual
Answer:
According to usability consultant, Jakob Nielsen, what does an F-shaped pattern
indicate when viewing web pages?
A. The center of a page must contain the most important information.
B. The bottom left half of a page is where a reader starts reading.
C. The center of a page is where an audience starts reading a document.
D. The top of a page must contain the most important information.
E. The left side of a page is always skipped by a reader.
Answer:
April needs to let her supervisor know that she will not be able to make her presentation
to a client on the scheduled date. Before sending the message, she considers the severity
of the message, the degree of surprise the supervisor will experience, her corporate
culture, and her relationship with the supervisor. In this scenario, April is most likely
considering these factors in order to:
A. identify a language in which to deliver the bad news.
B. decide whether or not she should deliver the bad news at all.
C. determine the level of honesty she should include in the bad news.
D. determine who she can recommend to make the presentation instead of her.
E. choose a channel for delivering the bad news.
Answer:
E-mails are commonly used to:
A. avoid leaving behind a paper trail.
B. ensure readers respond immediately.
C. solve a problem when time is crucial.
D. undertake controversial activities.
E. save time and money.
Answer:
In which of the following instances is an informative presentation most likely to be
used?
A. Training new employees on how to use computer software
B. Convincing people to contribute to a worthy cause
C. Congratulating a team on a job well done
D. Convincing an audience to vote for someone in an election
E. Recognizing and motivating the achievers of an organization
Answer:
Which of the following sections of a proposal for a student report welcomes any
suggestions from an instructor for improving the research plan?
A. Work schedule
B. Methods/procedure
C. Feasibility
D. Qualifications/facilities
E. Call to action
Answer:
Which of the following is a negative action that can hurt a team’s product and process?
A. Openly discussing interpersonal problems in the team
B. Having team members share their feelings with one another
C. Relieving tension by making jokes
D. Restating major points
E. Personally responding to everyone else’s comments
Answer:
In written direct requests, _____
A. put the request in the subject line.
B. never ask a question in the subject line.
C. never set off your questions with bullets.
D. avoid asking for the action you want plainly and straight to the point.
E. put the topic of the request in the body of the letter instead of in the subject line.
Answer:
Which of the following is a form of direct marketing?
A. Television
B. Telemarketing
C. Radio
D. Newspaper
E. Billboard
Answer:
Color, dress, and age may be considered as symbols of _____ communication.
A. written
B. spoken
C. oral
D. nonverbal
E. textual
Answer:
Which of the following is a feature of an information interview?
A. It puts you face-to-face with a person who has hiring power.
B. It helps you find out about current job opportunities in the field of work you are
interested in.
C. It helps you find out whether you would like or dislike a job.
D. It helps you get general tips on job-hunting strategies.
E. It helps you get general advice about résumé writing.
Answer:
Explain the guidelines that you need to follow while evaluating sources of data.
Answer:
Jaden is conducting a presentation on how to increase employee productivity. He bases
his entire speech on eight main points and clearly shows how each of these points is
related to one another. He also ensures that the audience remembers the information in
his presentation better by using colorful visuals to illustrate his ideas. In addition to all
of this, Jaden presents the information in his presentation as a story and uses metaphors
to grab the audience’s attention. Which of the following should Jaden modify to
improve his presentation?
A. He should avoid using metaphors.
B. He should minimize the use of colors and visuals.
C. He should limit his presentation to three main points and include sub points.
D. He should not turn the information into a story, as this makes his presentation seem
more personal than professional.
E. He should not show the relationship between each of the main points as this could
confuse the audience.
Answer:
Which of the following is true of the voting process in a team?
A. It is a short and quick process.
B. It ensures people in the minority are content.
C. It makes it easy for all participants to commit to the plan.
D. It occurs after consensus has been arrived at.
E. It should not be used in the decision-making process.
Answer:
Identify the error in the following list of job duties: “Recruited seventeen volunteers,
designing of brochures, and spoke to five community groups.”
A. The list lacks proper emphatic order.
B. The list lacks details.
C. The list lacks parallel structure.
D. The list uses a complete sentence.
E. The list uses nouns instead of gerunds.
Answer:
Brainweave Inc. is a large chain of stationery stores that has moved its Customer
Service department to another country, Elavia, to save costs. In the context of trends in
business communication, this scenario best demonstrates _____.
A. insourcing
B. nearshoring
C. outsourcing
D. asset stripping
E. cross docking
Answer:
Which of the following is a way that employers typically use résumés?
A. Employers manually read each line of a résumé carefully and completely to ensure
they get all of the facts about a candidate.
B. Employers are aware that a résumé is a very short document that does not
necessarily represent a candidate’s best work.
C. A single individual within an organization is typically the only one who sees a
candidate’s résumé and decides further course of action.
D. Employers use résumés to decide whom to interview.
E. Only résumés that match key words are further scanned electronically.
Answer:
Enya is a climate change campaigner and is working on a global warming campaign.
She is currently working on the second stage of a project in which she needs to discuss
marketing strategies with Carrie, the communications manager. She understands that
her interaction with Carrie will involve long discussions on the pros and cons of
different strategies. She is also aware that the process is complicated, and she needs to
efficiently understand Carrie’s views on implementing different modes of
communication. According to the scenario, which of the following is most likely to be
the ideal mode of communication for Enya?
A. Phone
B. Text message
C. Instant message
D. E-mail
E. Face-to-face visit
Answer:
Which of the following is true of the report production process?
A. Start by thinking about the report production process in parts and not as a whole.
B. Don’t analyze your data as you collect it.
C. Plan only toward the end as up-front planning leads to lesser efficiency.
D. Spend less time on revising drafts.
E. Begin writing your first draft early in order to identify potential areas for research.
Answer:
Which of the following is true of a monochronic culture?
A. It is extremely high-context regarding communication.
B. It focuses a lot on social relationships.
C. It is characterized by people who lay emphasis on multitasking.
D. It is characterized by people who tend to want their time unstructured.
E. It is characterized by people who focus on clock time and scheduling.
Answer:
Estella talks to Porter, a team member, about the problems she is facing with a client.
Estella reports that the client is demanding, disrespectful, and condescending, and often
hangs up on her in the middle of a conversation. Which of the following responses from
Porter is most likely to make Estella feel understood?
A. Is there anything you want me to do to help you with this client?
B. You should observe Kylie Taylor deal with her clients. She is just brilliant!
C. The problem is that you are too emotional. You should not take such clients so
seriously!
D. The client I handled was even more difficult to deal with, but I think I handled him
well.
E. Maybe you should try talking to him more politely. I am sure he will come around if
you are just a little more patient with him.
Answer:
Choose the best rewrite of this career objective: “To use my four-year degree, education
certification courses, and experience to effectively manage a classroom of adolescent
students.”
A. To use my education and experience to cleverly manage a group of adolescents
B. To use my four-year degree, education courses, and experience to teach adolescents
in a classroom
C. To use my four-year degree, education courses, and experience to enlighten and
edify the students
D. High school teaching position for a four-year college graduate with education
courses and experience in the classroom who can improve classroom management
techniques
E. High school teaching position requiring a four-year degree, certification, and
experience
Answer:
Intrinsic motivators or benefits are better than extrinsic motivators because:
A. extrinsic motivators do not come from doing something.
B. intrinsic motivators are less psychological.
C. extrinsic motivators come from using a product.
D. intrinsic motivators are easily measurable.
E. extrinsic motivators are limited.
Answer:
During a job interview, Dario was unable to answer the interviewer’s final question,
because it was slightly technical and he did not know the answer. He is worried that this
one answer may cost him the job even though the rest of the interview went well.
Which of the following should Dario do to possibly salvage his situation?
A. He should trust that the rest of the interview has gone well, and leave the interview
as it is.
B. He should be honest and tell the interviewer that he has let himself down.
C. He should ask the interviewer if he could answer the question again.
D. He should restate a positive point that he would like the interviewer to know.
E. He should apologize to the interviewer before he leaves the interview.
Answer: