Adella is a campaign manager at a not-for-profit organization. She notices that one of
her subordinates, Mary has not achieved any of her objectives for an ongoing campaign.
After speaking to the other campaign managers, Adella discovers that Mary has not
achieved her objectives for some other projects as well. After her discussion with the
HR department, Adella decides that Mary should be terminated. In which of the
following ways should Adella convey this news to Mary?
A. Adella should send Mary an e-mail telling her that she has been terminated.
B. Adella should send Mary a text message informing her that she must not resume
work the next day.
C. Adella should present the reasons for Mary’s termination ambiguously to avoid
offending her.
D. Adella should deliver this news to Mary in person instead of through e-mail or
phone.
E. Adella should present the news in such a way that it comes as a surprise to Mary.
Answer:
Which of the following is true of analyzing numbers from databases and numbers from
a survey conducted?
A. Numerical information cannot serve as a case in support of a recommendation.
B. The mean is calculated by subtracting all the numbers and multiplying it with the
number of samples.
C. The average is the number that occurs most often in a list of observations.
D. The median refers to the number that is exactly in the middle in a ranked list of
observations.
E. The range is the average of two numbers in the center of a list.
Answer:
While planning a strategy for your presentation, you should:
A. identify several key ideas that you want your audience to take home.
B. avoid using paragraph indentations and headings.
C. include complex visuals to draw the attention of your audience.
D. simplify your supporting details so that it is easy for your audience to follow them.
E. use technical jargon and treat the members of your audience as experts on the
subject.
Answer:
In the context of accurate and ethical visuals and data displays, images of people should
be used carefully in _____ to avoid sexist, racist, or other exclusionary visual
statements.
A. Gantt charts
B. bar charts
C. pie charts
D. truncated graphs
E. histographs
Answer:
Pablo tweeted “The office meeting time has changed. It is now from nine to three. Have
a great day! #change #newtime #officerules” Some people felt that Pablo’s tweet was an
inappropriate work place tweet because it:
A. is very informal.
B. uses many hashtags.
C. does not convey anything important.
D. does not use acronyms.
E. is too long.
Answer:
Noam is writing a proposal on “Relief Efforts for Flood Victims in Laos.” In the
proposal, he states that he will gather information by interviewing flood victims and
government officials. He also mentions that he will contact news reporters who have
covered this catastrophe. In which of the following sections will this information be
covered?
A. Topics to investigate
B. Methods/procedure
C. Audience
D. Qualifications/resources
E. Problem/opportunity
Answer:
Kimberly and her team are in the initial stages of a project and are having a team
meeting. During the meeting, they allocate roles to each other and set ground rules.
They also decide that they will meet every Monday to discuss their progress and any
setbacks faced. Kimberly’s team is currently in the _____ stage of the life of a task
team.
A. formation
B. coordination
C. finalization
D. formalization
E. interpersonal
Answer:
Aisha has her professional details updated on various popular sites for software
professionals where recruiters can find her. Since she has had little luck recently, she
wants to create a virtual cover letter to supplement the information already there. Which
of the following should she include in her virtual cover letter?
A. She should use key words and tie them into her experiences.
B. She should use a profile picture that shows her personality in the best way.
C. She should create a personal website that tells a story about her life.
D. She should not mention any personal interests in her profile.
E. She should not use other electronic resources.
Answer:
Kylie is writing the concluding section of a proposal on “Renewable Energy used in
villages of Vietnam”. Which of the following sentences would be most appropriate for
her proposal?
A. “We will try to install a high number of solar power panels in the Dak Lang
province.”
B. “We hope to install many solar power panels in several villages of Dak Lang
province.”
C. “We are thinking of installing 50 solar power panels in the Dak Lang province.”
D. “We plan to install 50 solar power panels in the Dak Lang province of Vietnam.”
E. “We are visualizing the installation of 50 solar power panels in many villages of
Vietnam.”
Answer:
Gerard has to submit a research proposal, and he has a lot of technical data which he
has collected and analyzed. He also has transcripts of interviews which he has
conducted. In which of the following sections of his report is it considered appropriate
to include these data?
A. Executive summary
B. Bibliography
C. List of references
D. Body of the report
E. Appendix
Answer:
Professor Anthony divides his class into two teams to work on an assignment. When he
receives the assignment submissions, he notices that while team A was a more
hardworking group, Team B was able to submit a more timely and impressive
assignment. Which of the following behaviors from Team B was most likely
responsible for their greater success?
A. They avoided interactions to discuss progress because it wasted crucial time.
B. They undertook their tasks independently instead of together as a team.
C. They rationalized criticism and took individual contributions for granted.
D. They had a large number of passive members and set ambiguous goals.
E. They dealt directly with conflicts and paid attention to members’ emotions.
Answer:
_____ means that two things happening at the same time are positively or negatively
connected.
A. Regression
B. Concurrence
C. Correlation
D. Variance
E. Causation
Answer:
As you write and revise, which of the following can you do to make your writing easier
to read at the sentence level?
A. Use a consistent sentence structure and length.
B. Make your writing wordy so that the same idea can be expressed in many words.
C. Use verbsnot nounsto carry the weight of your sentence.
D. Ensure that your document only uses passive voice.
E. Use unfamiliar words to draw the attention of readers.
Answer:
Which of the following is true of information interviews?
A. They give applicants information about the opportunities currently available in the
areas they’re interested in.
B. They put applicants face-to-face with those who have the power to hire them.
C. They are used to get information from applicants about their technical skills.
D. They are used by employers to short-list applicants quickly.
E. They give applicants information about the field they hope to enter in the future.
Answer:
According to team-building expert Bob Frisch, which of the following helps a team to
work through a team-decision deadlock?
A. Allowing team members to use a secret ballot to express their opinions
B. Ensuring that a decision is arrived at in the least amount of time possible
C. Ensuring that all team members make their decisions openly
D. Avoiding brainstorming for new solutions that combine the old ones
E. Adding pressure on the team for especially complex decisions
Answer:
Which of the following is a typical example of a signpost?
A. In addition to this, solar energy can also replace the usage of coal.
B. If you have any questions, please raise your hands.
C. So much for what they’re doing. Now let us talk about what we can do to help.
D. Can you all hear me loud and clear at the back?
E. If I speak too fast for you to follow, please let me know.
Answer:
Which of the following illustrates parallel items in the list and best fits into the structure
of the sentence that introduces the list?
A. The following suggestions can help employers avoid bias in job interviews:
1> Ask questions based on the job description
2> Making decisions based on applicant’s merit
3> Selecting and training interviewers
B. The following suggestions can help employers avoid bias in job interviews:
1> Basing questions on the job description
2> Asking the same questions to all applicants
3> Selecting and training interviewers carefully
C. The following suggestions can help employers avoid bias in job interviews:
1> Base questions on the job description
2> Ask the same questions to all applicants
3> Selecting and training interviewers carefully
D. The following suggestions can help employers avoid bias in job interviews:
1> Basing questions on the requirements of position
2> Specific list of questions used for all applicants
3> Carefully selecting and training interviewers
E. The following suggestions can help employers avoid bias in job interviews:
1> Select trainers with a good track record
2> Asking the same questions to all applicants
3> Making decisions based on an applicant’s merit
Answer:
Which of the following is a difference between a solicited letter and a prospecting
letter?
A. A solicited letter is similar to a problem-solving persuasive message; a prospecting
letter is similar to a direct persuasive request.
B. A solicited letter helps you apply to an advertised opening; a prospecting letter helps
you tap into the hidden job market.
C. A solicited letter seeks an interview; a prospecting letter does not.
D. A solicited letter is addressed to a specific person; a prospecting letter is addressed
to an organization.
E. A solicited letter allows you to follow-up with a call; a prospecting letter requires
that you wait to be contacted.
Answer:
A sentence reads, “According to Thomas Friedman, the world is” (Friedman, 2013, p.
13) This is an example of:
A. an abstract.
B. plagiarism.
C. a citation.
D. documentation.
E. an acknowledgement.
Answer:
For the visual presentation of data to be effective, a table should:
A. always provide column and row totals or averages.
B. be used primarily when you want to convey ambiguous information.
C. be labeled as one of the numbered figures in a document.
D. contain numbers that show several decimal places for precision.
E. place items that readers are to compare in columns rather than in rows.
Answer:
Which of the following questions should a proposal answer?
A. What are your future organizational plans?
B. What is your profit margin?
C. What problem are you going to solve?
D. Why are rates offered by other companies higher?
E. What benefits are your competitors offering?
Answer:
Johanna is about to deliver a presentation to an important client. This presentation could
either land her a promotion, or get her into trouble on the basis of its effectiveness.
Johanna is nervous. Which of the following should Johanna do to calm herself before
delivering the presentation?
A. She should have an extra cup of coffee to keep herself alert and vigilant.
B. She should be frank and humorously announce to everyone that she is nervous.
C. She should calm her nerves by having an alcoholic beverage.
D. She should avoid analyzing her audience or checking out the arrangements as this
could increase her anxiety.
E. She should tell herself that her adrenaline levels are up and she’s ready to deliver an
effective presentation.
Answer:
Which of the following is a well-known use of big data?
A. Managing budgeting and costing of purchases
B. Measuring customer loyalty
C. Leading customers to make repeat purchases
D. Managing a blog platform
E. Managing billing
Answer:
Which of the following statements from a job application letter has a negative
connotation?
A. I believe I have the skills and expertise necessary to perform the job.
B. Mr. Hun can give you more information about my work in Global Sales Co.
C. Through my own work experience, I have developed an understanding of clients and
their needs.
D. My coursework in sales management has helped me improve my professional skills.
E. You can contact my references to verify the information I’ve shared with you.
Answer:
Tiana recently prepared a brochure for an AIDS campaign. However, when the brochure
was distributed among the public, she received a general feedback that it was not
user-friendly. Which of the following would most likely have been the reason for the
public’s response?
A. Using Arial and Calibri fonts since they are popular
B. Repeating design elements across all panels
C. Using proportional fonts for the text in the brochure
D. Creating contrast between text and visuals
E. Underlining to make the text easier to read
Answer:
Marcus is working on a three-month long project, and is writing to his funding agency
to inform them of the documents he has completed reading and the experiments he has
conducted in the past three weeks. Marcus is writing a:
A. proposal
B. progress report
C. memo
D. annual report
E. feasibility report
Answer:
To compare items over time, to show frequency or distribution, and to show possible
correlations, use a:
A. table.
B. map.
C. Gantt chart.
D. pie chart.
E. line graph.
Answer:
Ivan is analyzing numbers from the survey he has conducted. He observes a particular
number that occurs most often in his list of observations. He should define that as the
_____.
A. median
B. range
C. extension
D. average
E. mode
Answer:
Leah, a communications manager at a travel company, needs to evaluate her team
members’ work for the last financial year. She needs to prepare a report on the
evaluation of objectives they helped achieve. Which of the following documents is
Leah preparing in this scenario?
A. Career assessment
B. Performance appraisal
C. Quarterly report
D. Memo of congratulations
E. Role-based assessment
Answer:
Janet is an assistant trainer at Orion Inc. She is working on a training manual to help
new users learn how to operate the company’s data management system. Employees
will use the manual as a learning tool in training seminars. The manual will also serve
as an on-the-job reference. The senior trainers and system analysts who designed the
data management system are expected to offer their comments on Janet’s draft. In this
scenario, the system analysts best represent the _____.
A. watchdog audience
B. gatekeepers
C. primary audience
D. secondary audience
E. auxiliary audience
Answer:
Which of the following is true of a purpose statement in an oral presentation?
A. A purpose statement does not influence your choice of strategy.
B. A purpose statement is the introduction to your talk.
C. A purpose statement should be made after you finish preparing your presentation.
D. A purpose statement should be clear and direct in your presentation.
E. A purpose statement guides your choice of strategy and content.
Answer: