When preparing a visual for a document, you should:
A. use short and simple explanations for complex visuals.
B. spell out numbers that fall at the beginning of a sentence.
C. always organize information from left to right to avoid confusion.
D. use periods to indicate decimal points and spaces to separate groups of three digits.
E. try to use punctuations as symbols, because they have the same meaning in all
languages.
Answer:
Which of the following cultures sees exaggeration as a way to express positive
thinking?
A. Spanish
B. German
C. British
D. American
E. French
Answer:
A written paragraph is said to have unity when:
A. the topic sentence is placed at the end of the paragraph.
B. there are many typographical errors in the document.
C. the paragraph uses plenty of transitional words.
D. it discusses only one idea or topic.
E. it demonstrates a conversational style.
Answer:
Lee is researching for a project titled, “The Harmful Impact of Electronics on Our
Lives” and will soon have a research assistant joining him in this project. With another
person working on the project, Lee is glad that the work will be completed ahead of the
deadline. However, when he conveyed this good news to the funding agency, they
found his statement slightly offensive. Which of the following did Lee most likely say?
A. “You will be thrilled to know that a research assistant will be joining me to work on
the project.”
B. “There will be an additional member on the team who will help expedite the process
substantially.”
C. “From next week, we will have a research assistant working on the project with me.
We expect to finish the work before deadline.”
D. “Having a research assistant work on the project will help us complete the work a
week before the expected date.”
E. “A research assistant will start working on the project from next week to help
complete the project at the earliest.”
Answer:
Which of the following is a benefit of providing an audience with alternatives in a
negative message?
A. It increases the audience’s psychological reactance.
B. It enables the audience to reestablish their sense of freedom.
C. It encourages the audience to assert their freedom in another area.
D. It enables the audience to act in a way that might hurt you.
E. It limits the audience’s independence.
Answer:
Which of the following best defines behavioral economics?
A. It is a branch of economics that uses insights from sociology and psychology.
B. It is a branch of economics that studies the behavior of firms while making
decisions regarding the allocation of limited resources.
C. It is the study of the location, distribution, and spatial organization of economic
activities across the world.
D. It is the study that is concerned with economic issues and problems related to
business organization.
E. It is a branch of economics which deals with economic aspects of the development
process in low-income countries.
Answer:
Effective oral communication directed at an international audience primarily requires
_____.
A. monochronic practices
B. cultural understanding
C. impeccable grammar skills
D. polychronic practices
E. negotiating strategies
Answer:
A memo of congratulations is written to:
A. clients who have been with a company for over 10 years.
B. employees who have won awards or been promoted.
C. company partners at the end of a project.
D. external allies for a well implemented campaign.
E. suppliers who have been loyal to a company.
Answer:
Which of the following should be undertaken while responding positively to a
message?
A. Grant a customer’s request for a benefit in the last sentence of a message.
B. Talk about your own process in making the decision related to the message.
C. Give reason for the original mistake even if it does not give credit to a company.
D. Show that you are listening and want to resolve the problem.
E. Talk grudgingly if a customer’s request is impractical and demanding.
Answer:
Eva needs to gather information through primary research, as she considers that to be
the most reliable form of information. Which of the following should she do to gather
information through primary research?
A. Collect library research reports
B. Use published statistics
C. Search in old editions of research reports
D. Conduct online searches
E. Conduct surveys
Answer:
Which of the following should you do once you begin your first full-time job?
A. Avoid asking questions, because you are expected to know everything now that you
are employed.
B. Contain your enthusiasm for the job, so that you do not seem overeager.
C. Fit into the corporate culture by being observant about people and interactions.
D. Help out with work only when you are asked instead of doing it voluntarily.
E. Please superiors by taking up a task even if you are unable to do it.
Answer:
In an unstructured interview, the interviewer:
A. asks questions in a format similar to a questionnaire.
B. uses a detailed list of questions to guide the interview.
C. always asks closed questions to start the interview and set the interviewee at ease.
D. asks a few initial questions and then allows subsequent questions to build on these
answers.
E. remains absolutely silent and allows the interviewee to speak freely.
Answer:
Which of the following is true of behavioral economics?
A. It uses insights solely from economics and mathematics.
B. It shows that people always behave rationally.
C. It finds that people behave in a predictable manner.
D. It indicates that people invariably act in their best interests.
E. It draws insights from sociology, but not psychology.
Answer:
Charities following good etiquette while appealing to donors are more likely to:
A. give up on donors who may only be interested in contributing later.
B. compare them to other investors.
C. beg or have continual “emergency” requests.
D. send donors as much information as possible.
E. connect in a meaningful way by following up with investors.
Answer:
Taylor is writing a progress report on the development of a new software program for a
client. She and her team faced a technical glitch last week which has since been solved.
Which of the following is the best way to present this information to the client?
A. “I’m really sorry, but we’re running 2 days behind schedule. We will however be
back on schedule by the end of the month.”
B. “We have had a major problem last week because of which our work is affected to
an extent. However, we should be able to finish by the due date.”
C. “We overcame a major technical glitch last week. We are now on track to finish the
work by the due date.”
D. “Owing to the huge technical problem we faced last week, we are a little behind
schedule. We may need an extension on the deadline”
E. “Please accept our sincere apologies. We will be unable to complete the work
according to the estimated deadline.”
Answer:
Which of the following is true of passive voice in a sentence?
A. It clearly establishes responsibility.
B. It makes sentences shorter.
C. It makes writing more interesting.
D. It should be used to avoid assigning blame.
E. It can only be in the present tense.
Answer:
Which of the following statements is true of words set in all capital letters?
A. They are interpreted as shouting by many people.
B. They should be used more in online documents.
C. They keep the descenders and ascenders of letters intact.
D. They always elicit a positive response from an audience.
E. They are read faster compared to words set in small letters.
Answer:
Which of the following sentences best exemplifies the use of impersonal expressions?
A. You have not performed well this month.
B. Your department’s performance is very low.
C. I am happy to inform you about your promotion.
D. The incentives of all the employees have been cancelled.
E. I have granted you two days of leave as you requested.
Answer:
Which of the following behaviors is appropriate for a candidate during an interview?
A. Arriving at least 30 minutes before the interview to make a good impression
B. Listening passively instead of actively to avoid coming across as over-confident
C. Avoiding being polite to receptionists, since it indicates that you are trying too hard
D. Avoiding checking the interviewer’s verbal cues for the amount of detail desired
E. Presenting your carefully chosen accomplishments and strengths
Answer:
A team at Ad Will Inc., an advertising agency, is working on a new advertisement for an
energy drink. The head of the team, Lee, suggests that the advertisement should target
primarily the rich. The team thinks this is a bad idea, because the manufacturers are
targeting a young market and the young market is unlikely to be rich. However, because
of Lee’s temper, the team goes along with Lee, which results in the advertisement being
rejected by the client. Which of the following is best demonstrated in this scenario?
A. Collective narcissism
B. Ethnocentrism
C. Group facilitation
D. Groupshift
E. Groupthink
Answer:
Arnold’s manager is of the sensing type in Myers-Briggs typology. Which of the
following communication strategies will be most effective when Arnold is presenting
his decision to his manager?
A. Arnold should use metaphors and analogies in his explanations.
B. Arnold should stress innovation and creativity.
C. Arnold should present his reasoning step by step.
D. Arnold should stress underlying patterns over practicality.
E. Arnold should underplay the details and facts involved in his decision.
Answer:
Nora is traveling to Brightlake for a business meeting where she has to give a
presentation. She understands that it is crucial for her to know a little about the
country’s culture before she leaves for the meeting. On speaking with a colleague from
the office in Brightlake, she gathers that the company has a low-context culture. Which
of the following behaviors should Nora develop in a low-context culture?
A. Nora should ensure that she projects most of the information, and she conveys
points clearly to all participants.
B. Nora should avoid giving importance to the context of a message at the presentation.
C. Nora should put forward her points very politely instead of being confrontational
with the members.
D. Nora should give a lot of importance to building relationships with the members
present at the meeting.
E. Nora should be careful about what she says orally because oral statements are
considered binding.
Answer:
Which of the following is considered a typical social error in China?
A. Shaking hands
B. Making eye contact
C. Omitting official titles
D. Using humor in business affairs
E. Referring to a caste system
Answer:
Keanu Kekoa, a graduate student, needs to write a report titled “Causes of Land
Degradation in Elavia.” He is currently researching the issue of degradation, choosing
examples of highly degraded farmland areas, and analyzing governmental regulations
on farming laws. In which of the following activities in the composing process is Keanu
most likely engaged?
A. Proofreading
B. Writing
C. Revising
D. Planning
E. Editing
Answer:
Cody is writing a proposal to solve a problem and also to show the consequences of not
solving it. Which of the following parts of the business proposal is he writing?
A. Cost and benefits
B. Project plan
C. Introduction
D. Current situation
E. Qualifications
Answer:
Which of the following sentences is in active voice?
A. The board of directors will make their decision by the end of the week.
B. The verdict from the jury was in favor of the defendant.
C. The request from the team was approved by the project manager.
D. The second method was recommended by the supervisor.
E. The program was implemented by the training department.
Answer:
Henry, a manager at Cyberdyne Systems Corp., asks his customers to voice their views
as they try to assemble one of the company’s units, T850 Model 101. In this case, Henry
is using:
A. trial-and-error research methodologies.
B. interruption interviews.
C. think-aloud protocols.
D. discourse-based interviews.
E. personal interviews.
Answer:
Jenny is revising her term paper before submitting it to her professor for grading. She is
currently asking herself whether the message uses you-attitude and positive emphasis.
She is also focusing on whether her message builds goodwill. On which of the
following aspects of her paper is Jenny primarily focusing?
A. Content
B. Clarity
C. Style
D. Organization
E. Layout
Answer:
Milo, who is working in the U.S., has been transferred to an office in India. Which of
the following is the best way for Milo to learn the conventions in the Indian office?
A. He should follow the same conventions used in the U.S., as conventions do not
change.
B. He should research about the conventions in Indian businesses before he comes to
India.
C. He should observe what other workers are doing in the Indian office.
D. He should ask clients in India about the conventions.
E. He should read more Indian business magazines.
Answer:
Which of the following is recommended while providing refusals in a message?
A. De-emphasize the refusal by placing it in a different paragraph from that of the
reason.
B. Ensure that the implication is ambiguous, so that the reader is not easily offended.
C. Ensure that another message is not required for conveying the same message again.
D. Emphasize the refusal by putting it in a separate paragraph by itself.
E. Present both strong and weak reasons for a refusal and let the audience choose
between them.
Answer:
Which of the following sentences best illustrates you-attitude?
A. Your company is planning to acquire Alcove Co., which is into consulting and IT
services for healthcare.
B. Working in the same field for so many years has taught me that you should never
compromise on quality.
C. A well reputed company like yours will give me the skills I need to advance my
career.
D. My coursework in project management has helped me hone my professional skills.
E. My expertise and experience is vital to the success of your organization.
Answer:
Which of the following actions should be followed while solving business
communication problems?
A. Consciously developing one key solution instead of multiple ones
B. Understanding that even irrelevant features of an audience are important
C. Emphasizing information by placing it in the middle of a paragraph
D. Identifying one main audience benefit if it is a persuasive message
E. Ensuring that benefits are adapted well to the needs of the audience
Answer: