Which of the following is a good way to condense sentences while reviewing them?
A. By eliminating words that add no meaning to the sentences
B. By not combining sentences
C. By putting the core of your meaning into the subordinate clause
D. By keeping the sentence length and sentence structure consistent
E. By keeping the subject and verb of the sentences far apart
Answer:
On which of the following should emotional appeal primarily depend?
A. Credibility of the author
B. Values of the audience
C. Technical jargon
D. Reputation of the author
E. Accurate logic
Answer:
A document outlining the features of a new household appliance discusses the
numerous advantages of using the product. It compares the features of the household
appliance with that of its competitors’ and uses the statement, “These advantages,
however, are found only in our product; not in product B or product C.” In this
statement, the report employs the use of _____.
A. topic headings
B. forecasts
C. non-parallel sentences
D. transitions
E. pictographs
Answer:
Which of the following is a difference between paper memos and e-mails?
A. Paper memos have a format different from that of e-mails.
B. Paper memos are always lengthy, whereas e-mails are short.
C. Paper memos are informal, whereas e-mails are formal.
D. Paper memos have simple responses, whereas e-mails do not.
E. Paper memos are sent to external people, whereas e-mails are internal.
Answer:
Meyer is a customer service executive. While responding to a customer complaint, he
considers the customer’s expectations and the customer’s point of view. He writes,
“Please find a document attached to this e-mail. You can find therein the criteria for
exchange and replacement of products.” He uses language that is legalistic to avoid
legal problems. As a best practice in business communication, which of the following
should Meyer do to improve his response e-mail?
A. Use herein instead of therein.
B. Avoid using legalistic language.
C. Write the e-mail from his point of view.
D. Increase the legalistic language use.
E. Begin his message with “Gentlemen, please find a document”
Answer:
Mathew, a senior marketing manager, is preparing a presentation for the board of
directors of his company. The presentation depicts the pattern of sales for the company’s
top products in different geographical areas. Mathew uses graphs, charts, and tables to
present the data. However, the evening before the presentation, he hears that the board
of directors considers visuals and data displays a waste of time. In this scenario, which
of the following should Mathew do in order to ensure that his presentation is
well-received?
A. He should go ahead with the visuals he has, because a presentation should have very
little text and lots of visuals.
B. He should not use any of the visuals, because visuals are only used in rough drafts.
C. He should not use any of the visuals, since the audience does not appreciate them.
D. He should replace all the visuals with paragraphs of text, because visuals make a
presentation difficult to understand.
E. He should use only the important and necessary visuals, because his purpose and the
information call for them.
Answer:
One of the marketing teams of Amor Inc., a clothing store, has prepared a report on the
marketing strategies for its new line of winter clothing. The team is now in the process
of mapping the report to the originally stated objectives. In addition, the team has
shared the report with the other teams to obtain feedback. In which of the following
activities is Amor Inc.’s marketing team primarily engaged?
A. Planning
B. Proofreading
C. Brainstorming
D. Writing
E. Revising
Answer:
Which of the following is an example of an extrinsic motivator for an employee?
A. Taking pleasure in helping clients understand a product’s features
B. Deriving pride in helping a customer with a technical problem
C. Experiencing satisfaction in having an effect on the organization
D. Getting promoted or receiving a good appraisal
E. Having strong networking and marketing skills
Answer:
Damien is summarizing his thesis using bar charts. When creating the bar charts, he is
careful about ordering the bars in a logical order, labeling both axis, and making bars
the same width. He also places some labels inside the bars and some outside for clarity.
He makes sure that he does not use a three-dimensional (3D) perspective to create his
bar charts. In this scenario, which of the following actions taken by Damien is most
likely to reduce the quality of his bar charts?
A. Ordering the bars logically
B. Labeling both horizontal and vertical axis
C. Making the bars the same width
D. Not using 3D perspective
E. Placing some labels inside the bars and some outside
Answer:
In Western culture, which of the following colors indicates the positive connotation of
danger or passion?
A. Red
B. Green
C. Yellow
D. Blue
E. White
Answer:
Which of the following guidelines about note-taking should be followed in an
interview?
A. Take copious notes during the interview to keep track of the interaction.
B. Write down the interviewer’s name during or right after the interview.
C. Avoid making eye contact while note-taking to avoid forgetting points.
D. Write notes the next day to jot down only crucial points you remember.
E. Avoid writing any negative points that came up during the interview.
Answer:
_____ is specifically designed for one-on-one conversation but allows additional people
to join.
A. Skype
B. Producteev
C. Google+
D. Dropbox
E. Google Docs
Answer:
Jada, who works in a clothing store, has been asked by her manager to create a report
that outlines the factors to be considered if they decide to relocate their business. While
creating the report, she outlines the relative importance of the cost of office space to the
availability of skilled workers in the introduction section of the report. In which of the
following sections should Jada include this information?
A. Scope
B. Limitations
C. Criteria
D. Assumptions
E. Methods
Answer:
Rachel is writing a report on “Impacts of Deforestation in the Amazon.” Among the
many impacts, she wants to emphasize global warming as the most critical one. She
wants to place this information in the most important part of the page. In which
quadrant of her report should Rachel place this information?
A. Top right
B. Centre
C. Lower center
D. Top left
E. Lower left
Answer:
Five companies contributed different amounts to a local charity. Which of the following
visuals could best illustrate the comparative contribution of each company in terms of
the total amount?
A. A table
B. A map
C. A line graph
D. A pie chart
E. A photograph
Answer:
_____ is the longest phase of a team during which most of a team’s work is done.
A. Aggregation
B. Formalization
C. Formation
D. Coordination
E. Finalization
Answer:
Hazel recently attended an interview that she was told would start at exactly 9 a.m.
However, she was made to wait an hour before she was called in for the interview.
When she entered the room, the interviewer did not acknowledge her presence and
silently took notes. Hazel later found out that this was a part of the interview and helped
the company judge whether she was right for the position. Which of the following
interviews did Hazel most likely attend?
A. Behavioral interview
B. Group interview
C. Stress interview
D. Topgrading interview
E. Reference interview
Answer:
Which of the following is most effective when trying to eliminate sexist generic
pronouns?
A. Avoiding the use of pronoun pairs
B. Using third person “he” or ‘she”
C. Using plural nouns
D. Mixing singular nouns and plural pronouns
E. Avoiding the use of “you”
Answer:
Which of the following is generally true of written persuasive styles in Arab countries?
A. They tend to use very short sentences.
B. Their persuasion style is typically characterized by emphasis on an immediate gain.
C. Their writing style is generally characterized by many signatures.
D. They tend to offer thanks as opening lines.
E. Their closing lines are usually for seeking specific requests.
Answer:
Which of the following is recommended for creating an effective line graph?
A. Use only one line.
B. Label both the axis.
C. Use perspective to make comparison easier.
D. When time is a variable, put it on the vertical axis.
E. Use a line graph to compare a part to the whole.
Answer:
Which of the following is true of the nonverbal behaviors demonstrated by liars?
A. Liars never slip up when pushed for details.
B. Liars are more cooperative, pleasant, and friendly.
C. Liars tend to engage in more eye contact.
D. Liars often demonstrate inconsistencies if asked to repeat their stories.
E. Liars tend to demonstrate less physical cues such as sweating and fidgeting.
Answer:
_____ identify positive and negative values, or winners and losers.
A. Segmented bars
B. Grouped bar charts
C. Subdivided bars
D. Paired bar charts
E. Deviation bar charts
Answer:
Which of the following is recommended when including a career objective on the
résumé of a recent college graduate?
A. Career objective statements should be elaboratesix lines at most.
B. Career objective statements should be targeted to a specific job at a specific
company.
C. Career objective statements should not sound exactly like the job descriptions an
employer uses in a job listing.
D. Career objective statements should be clarified at the top of a résumé rather than in
a cover letter.
E. Write the career objective statement by putting the job title or field under your
name.
Answer:
Ronaldo is leading a campaign against illegal logging and ensures that his team meets
once a week. Although the campaign has been progressing smoothly, Ronaldo notices
various conflicts arising between some team members, which may be affecting their
work. Which of the following steps should he take to best help reduce the number of
conflicts in the team?
A. Discuss the problems with them immediately instead of putting it off.
B. Ignore the problems because conflicts are natural when people work together.
C. Discuss the problems with the team members once the campaign is over.
D. Realize that all the team members are responsible for each others’ happiness.
E. Create ambiguous rules that offer flexibility during work and avoid conflict.
Answer:
Which of the following is required to understand cultural diversity?
A. To ignore the practices in other cultures, because it makes one biased toward them
B. To avoid asking questions about behavior patterns, because it may make one seem
overly curious
C. To realize that people from another culture may do things differently, but that does
not make them inferior
D. To understand that people within a culture are predictable and have identical
patterns of behavior
E. To stereotype groups of people in order to understand them and their characteristics
better
Answer:
Which of the following is true of readability formulas?
A. They attempt to measure objectively how easy something is to read.
B. They take many factors into account and are an efficient guide to good style.
C. They do not depend on analyzing word length and sentence length.
D. They take into account factors that influence the complexity of ideas.
E. They consider the layout and design of a document while analyzing it.
Answer:
In a compare/contrast pattern of organizing data, focus on the alternatives when:
A. the criteria are difficult to distinguish from one another.
B. the audience wants to compare and contrast options independent of
recommendations.
C. the superiority of one alternative depends on the relative weight assigned to various
criteria.
D. the audience focuses on the components of the alternative instead of its entire idea.
E. the audience grasps the alternative as a sum of its parts rather than a sum as a whole.
Answer:
Shaozu is working on an environmental campaign that aims to spread awareness about
deforestation through electronic media. He needs to prepare a report that will present
the benefits and drawbacks of using electronic media over print media. Which of the
following patterns of organizing information will best serve his purpose?
A. A problem-solution pattern
B. A chronological pattern
C. A pro-and-con pattern
D. A geographic pattern
E. A spatial pattern
Answer:
Which of the following is the main purpose of using an informative presentation?
A. To motivate the audience to act or believe
B. To validate the audience’s commitment to organizational goals
C. To stroke the audience’s egos and to help them achieve
D. To inform or teach the audience
E. To please and entertain the audience
Answer:
A chronological résumé is more appropriate than a skills résumé when:
A. you have significant periods of unemployment throughout your career.
B. you want to combine experience from paid jobs, activities or volunteer work, and
courses to show the extent of your experience in a particular field.
C. you have humble, unimpressive job titles, offices, or honors.
D. your education and experience are a logical preparation for the position for which
you are applying.
E. your education and experience is not the usual route to the position for which you’re
applying.
Answer:
Which of the following questions does the feasibility section of a proposal discuss?
A. Is there a background to the problem discussed?
B. Who in the organization will serve as a gatekeeper?
C. Why does a problem need to be solved or explored?
D. Can a solution be found in the allotted time?
E. What problem or opportunity exists in a situation?
Answer:
According to the survey conducted by the National Commission on Writing, _____ is a
writing responsibility which all employees have.
A. technical writing
B. blogging
C. instant messaging
D. e-mailing
E. tweeting
Answer:
Which of the following is true?
A. “You” works best in negative situations.
B. “We” works well when it does not include the audience.
C. “I” works well when it includes an audience or a reader.
D. “I” suggests that you are concerned about personal issues.
E. “I” suggests that you are concerned about the organization’s needs.
Answer:
Which of the following is considered appropriate attire for an interview?
A. Sneakers for men
B. Sport jackets for men
C. Sunglasses for men
D. Stilettos for women
E. Strong perfumes for women
Answer: