Performance reviews will be positive when they are designed to:
A. expose the company to legal liabilities.
B. help the company build a dossier to support firing an employee.
C. help an underperforming employee excel.
D. help when an employee violates company policy.
E. help a basically good employee improve.
Answer:
In which of the following sections of a report should the release date be included?
A. Executive summary
B. Illustration
C. Title page
D. Letter of transmittal
E. Body
Answer:
Which of the following is a difference between instant messages and phone calls?
A. Instant messages are less intrusive than phone calls.
B. Instant messages provide more contextual cues than phone calls.
C. Instant messages increase the time needed to solve a problem, while phone calls
decrease the time.
D. Instant messages are used to convey long messages, while phone calls are used to
convey short messages.
E. Instant messages are answered immediately, while phone calls are not answered
immediately.
Answer:
Which of the following actions is most likely to make a meeting effective?
A. Ensuring that the leader avoids summarizing the group’s consensus if the group does
not formally vote
B. Scheduling controversial items later in the meeting, when energy levels are high
C. Paying attention to the task at hand, not to people and processes
D. Making information on the agenda specific so that participants can come prepared
E. Using an omnibus motion to help a group approve items one at a time
Answer:
Which of the following is true of conflicts in the workplace?
A. Conflicts never arise in a group of intelligent people who care about their task.
B. Conflicts in a team are a sign of the team’s failure.
C. Conflicts need not be resolved to maintain effective teamwork.
D. Conflicts that are unacknowledged or unresolved diminish over time.
E. Conflicts are often the result of working through different perspectives.
Answer:
Darya is in the process of being interviewed for a job. Currently, the interviewers are
telling Darya about the job and the company. They are also asking her about her major
and her interests. Which of the following stages of the interview is Darya most likely
in?
A. Closing
B. Opening
C. Feedback
D. Rebuttal
E. Body
Answer:
In the _____ culture, negative information is generally conveyed through
intermediaries.
A. Japanese
B. American
C. Arabian
D. German
E. Brazilian
Answer:
Which of the following is a function of telepresence?
A. It creates virtual meetings that are almost lifelike.
B. It allows users to conduct word processing.
C. It facilitates sending and receiving of e-mails.
D. It helps users make telephone calls.
E. It facilitates access to a range of websites.
Answer:
Which of the following is a similarity between an oral message and a written message?
A. Both use visuals to clarify or explain material.
B. Both use I-attitude and positive emphasis.
C. Both can prompt an immediate response from the audience.
D. Both are used to present extensive, complex data with the same amount of ease.
E. Both provide the opportunity to resolve conflicts and build consensus.
Answer:
Ashley, a campaign manager at Help Aid, needs to purchase computers for distribution
in a few villages. This action will enable her to achieve one of the milestones of the
literacy campaign she is working on. Which of the following kinds of reports does she
need to prepare to substantiate the need for placing an order for 30 computers?
A. A credit report
B. An interim report
C. A justification report
D. A payback report
E. A closure report
Answer:
During interpersonal communication, listeners are likely to misinterpret a speaker by:
A. paraphrasing what the speaker has said.
B. considering the speaker’s background and experiences.
C. ignoring instructions that may seem unnecessary or irrelevant.
D. checking their understanding with the speaker, at the end of the conversation.
E. writing down key points that affect how work will be evaluated, after the
conversation.
Answer:
Which of the following is true of oral communication?
A. The word “yes” should always be used in meetings because it avoids confusion.
B. Compliments are interpreted universally across all cultures.
C. Exaggerations should be best avoided because no culture accepts them positively.
D. Learning the native language helps people get a glimpse into the culture of a
country.
E. All people within a single culture communicate in similar ways.
Answer:
According to career advice expert Richard Bolles, which of the following is true of
people who fail when they don’t find a job they like?
A. They have poor aptitude skills.
B. They document their own experiences.
C. They are extremely cautious about failures.
D. They lack information about themselves.
E. They lack enthusiasm to work.
Answer:
According to Richard Bolles, which of the following is true of employers?
A. Employers look for employees in the exact opposite way from the way most people
look for jobs.
B. Employers rely on a simple résumé to understand what kind of a worker a person
will be.
C. Employers do not bother going through job portfolios for proof of expertise.
D. Employers do not prefer hiring people from within the organization.
E. Online networks are considered less reliable by employers to seek prospective
employees.
Answer:
A(n) _____ is a statement of company rules, guidelines, and instructions with a purpose
to inform, and build both image and goodwill.
A. policy and procedure bulletin
B. 10-K report
C. appraisal
D. transmittal
E. annual report
Answer:
A _____ is an external document granting or denying a customer request to be given
credit for defective goods.
A. 10-K Report
B. quarterly report
C. policy and procedure bulletin
D. transmittal
E. claims adjustment
Answer:
Maria is a salesperson at a clothing store. She receives an e-mail from her boss stating:
“All salespeople must send their sales report by the end of the day.” Maria is not happy
about how this statement is phrased. The most likely reason for her unhappiness is that
the way the statement is phrased is _____.
A. discriminatory
B. impolite
C. ageist
D. sexist
E. racist
Answer:
Frieda and her friends are debating over the kind of food that is most popular amongst
their generation. Frieda says that since most of her friends love Chinese food that
Chinese food must be the most popular. Which of the following common logical
fallacies has she committed that renders her argument weak?
A. Weak analogy
B. Appeal to popularity
C. Hasty generalization
D. False cause
E. Appeal to ignorance
Answer:
“Are you satisfied with your health care benefits? (Yes/No)” This is an example of a(n)
_____.
A. open question
B. closed question
C. divergent question
D. rhetorical question
E. hypothetical question
Answer:
_____ are primarily used to motivate the audience to act or believe.
A. Persuasive presentations
B. Employee recognition speeches
C. Goodwill presentations
D. Training sessions
E. Informative presentations
Answer:
Which of the following statements is true of formats for setting up the Experience
section of your résumé?
A. Block format shouldn’t be used if your work history has gaps.
B. In indented format, carryover lines are not indented.
C. Indented format does not emphasize job titles.
D. Indented format can be used to emphasize when you worked, if you’ve held only
low-level jobs.
E. Block format provides work information in the order of job title, name of
organization, city, state, and dates.
Answer:
Which of the following best describes a P.S. (postscript) in a direct mail letter or an
e-mail?
A. It helps start off a message.
B. It states consequences of ignoring a message.
C. It is the heading of a message.
D. It comprises of a quotation or a question.
E. It restates points made in a message.
Answer:
Which of the following is a feature of a good work schedule for a proposal?
A. It provides idealistic time-frames for challenging activities.
B. It avoids time for unexpected snags and delays.
C. It shows that you may be unable to complete work within the deadline.
D. It provides realistic estimates for each activity.
E. It avoids using a chart to maintain schedule details.
Answer:
Which of the following statements is true of pie charts as visuals or data displays?
A. The data in a pie chart can be put in a bar chart.
B. The data should be limited to no more than 10 segments.
C. They should include labels that appear inside the circle.
D. They should be used when you are comparing one segment to another segment.
E. They should use three-dimensional (3D) circles to avoid the distortion of data.
Answer:
Which of the following should you do when analyzing business communication
situations?
A. Avoid taking into account emotions of other people when stakes are high.
B. Take into account only the needs of the organization and not those outside the
organization.
C. Use written channels instead of oral channels for better decision making.
D. Use detailed instructions to understand audiences and corporate culture.
E. Consider your own needs as well as the needs of your superior and your audience.
Answer:
Which of the following should be undertaken while summarizing a message?
A. Start with the main points and then move on to explaining supporting material.
B. Use chronological accounts while summarizing data for external people.
C. Provide a step-by-step account of what you did when it involves an external
audience.
D. Avoid stating the topic of discussion in an internal conversation since it is already
known.
E. Summarize a visit with a client by providing the main point from your own point of
view.
Answer:
Alyssa recently delivered a presentation at a media house on a possible tie-up for an
environmental campaign. Her audience found her presentation professional and
well-prepared. Which of the following did Alyssa most likely do in her presentation?
A. She spoke in a monotone.
B. She didn’t look directly at the audience.
C. She kept her attention focused on her hand-notes.
D. She kept her feet together and stood still through most of the presentation.
E. She varied the tone, stress, and pitch of her voice to sound enthusiastic.
Answer:
Pedro attends a seminar on using the Internet for job hunting. During the session, Pedro
learns about issues that can actually hurt his online branding. Which of the following
can hurt his online branding?
A. A personal web page with a domain name
B. A Facebook profile with previous employment details
C. A personal blog that is out of date
D. A Twitter profile with a large number of followers
E. A conventional cover letter and résumé
Answer:
Which of the following is true of bias-free language?
A. It can help avoid lawsuits.
B. It is unethical but legal.
C. It does not comply with the law.
D. It does not help to sustain goodwill.
E. It can be unfair and unfriendly.
Answer:
Which of the following is true of a guided discussion?
A. In a guided discussion, the speaker functions as an expert with all the answers.
B. In a guided discussion, the speaker talks without interruption.
C. In a guided discussion, the speaker serves as a facilitator to help the audience tap its
own knowledge.
D. In a guided discussion, the speaker doesn’t encourage audience participation.
E. In a guided discussion, the speaker answers the audience’s questions only at the end
of the discussion.
Answer:
Estefani works as a communication executive at a fashion publication in Paris. She has
been asked by her editor to prepare a draft on prospective topics for their upcoming
winter edition. Estefani wants to search for ideas from fashion websites and e-mail her
network of designers to know the current trends for the winter season. Which of the
following communication hardware will satisfy all of Estefani’s needs?
A. iPod
B. Portable Media Player
C. Videoconference
D. Smartphone
E. Telepresence
Answer:
A(n) _____ report provides information, but does not include an analysis or a
recommendation.
A. feasibility
B. audit
C. payback
D. annual
E. sales
Answer:
Jamie is talking to her friend Lucille about being fired without reason. Lucille responds
by saying, “At least your situation is not as bad as Teresa’s. Last week, Teresa’s husband
left her.” In the context of blocking responses, Lucille’s reaction best exemplifies
_____.
A. minimizing
B. ordering
C. preaching
D. criticizing
E. advising
Answer: