Which of the following is a nervous mannerism and should be avoided during an
interview?
A. Smiling while entering the room
B. Nodding during the interaction
C. Repeating verbal spacers
D. Sitting upright in a chair
E. Looking at the interviewer while talking
Answer:
Which of the following is typically representative of popular corporate culture?
A. The absence of training
B. The sharing of information
C. The absence of health insurance
D. The inflexibility of work arrangements
E. The practice of gender-specific communication
Answer:
Which of the following guidelines should be adopted while writing to international
audiences?
A. Use contractions to summarize the information efficiently in a document.
B. Use first names in all instances instead of titles or salutations.
C. Write in the reader’s language to show respect even if one is not fluent in it.
D. Modify the response time based on the nature and culture of the audience.
E. Avoid spelling out the month while writing a date by writing it in numbers.
Answer:
Esma is creating a brochure for an office tour. She plans to use headings like “Day 1” to
differentiate the events planned on different days. She also uses bullets to list the plan
for each day. According to Charles Kostelnick’s levels of design, Esma’s choices belong
to the _____ of design.
A. inter-level
B. extra-level
C. outer-level
D. intra-level
E. supra-level
Answer:
Which of the following statements best describes a relating conversational style?
A. Defining topics gradually and progressively
B. Interpreting questions as requests for information
C. Offering advice to someone who shares a problem
D. Organizing the flow of conversation through aggressiveness
E. Interpreting statements about other issues as efforts to change the topic
Answer:
Regarding the organization of reports, the _____ pattern identifies an issue, explains its
background, and discusses its extent.
A. compare/contrast
B. elimination of alternatives
C. pro-and-con
D. chronological
E. problem-solution
Answer:
Paul has been hired as a sales representative for a bank. He is preparing for his first
sales presentation. He knows that understanding the nature of the company’s discourse
community will help keep his message consistent with the organization’s culture. Which
of the following questions should Paul ask to best analyze the company’s discourse
community?
A. What media, formats, and styles are preferred for communication in the company?
B. What is the sales to inventory ratio of the company?
C. What is the company’s break-even point?
D. What is the company’s share in the overall industry output?
E. What products of the company are more successful than those of its competitors?
Answer:
Members of the “Support Capital Punishment” campaign are currently finalizing ways
to create public participation on the issue and making the state government change its
laws on capital punishment. Which of the following phases is the campaigning team
most likely in?
A. Aggregation
B. Coordination
C. Initiation
D. Formation
E. Formalization
Answer:
Caleb is a literary agent and is meeting with his co-workers to discuss different possible
ways to market an author’s new and controversial book. The team needs a member who
can challenge the different suggestions put forward to market the book. Caleb willingly
opts to play the role. In this scenario, Caleb is most likely playing the role of _____.
A. dark horse
B. devil’s advocate
C. rabble rouser
D. jack of all trades
E. second fiddle
Answer:
A written message may be preferred over an oral message, because a written message
makes it easier to:
A. present extensive or complex data.
B. answer questions and build consensus.
C. focus the audience’s attention on specific issues.
D. use emotion to motivate the audience.
E. get immediate action or feedback.
Answer:
“A competitor will be taking over our company very soon.” This opener in an oral
presentation is an example of a(n) _____.
A. question
B. anecdote
C. quotation
D. narrative statement
E. startling statement
Answer:
Which of the following serves as an organizing device for a prospecting job application
letter?
A. A summary sentence
B. A personal story
C. A quote of your acquaintance
D. A joke
E. A cliché
Answer:
Which of the following is a difference between the cultures of the United States and
Spain?
A. Interruptions are common in American conversations.
B. Spaniards usually speak English much faster and more fluently than Americans.
C. Disagreements are stated calmly and directly in the U.S., whereas they are often
accompanied by emotional outbursts in Spain.
D. Praises are a key motivational factor in the U.S., but they may be offensive in Spain.
E. Brown-colored trucks are considered as symbols of good luck in Spain.
Answer:
Cheryl recently finished writing an assignment for an end-of-year project. Which of the
following did she use for her headings if she wrote with a sans serif font?
A. New Courier
B. Elite
C. Times New Roman
D. Palatino
E. Arial
Answer:
Lindsay works for a media house in London. She will soon be relocated to a new
branch of the company in Saudi Arabia. Her colleagues tell her that her new workplace
has a high-context culture, unlike her current workplace. Which of the following
behaviors should Lindsay develop in a high-context culture?
A. Lindsay should be indirect when communicating with her colleagues and superiors.
B. Lindsay should ensure that all communication is made through e-mails and written
documents.
C. Lindsay should avoid social interactions and building relationships.
D. Lindsay should understand that oral conversations are unimportant and need not be
taken seriously.
E. Lindsay should give importance to details, because they are very important in such
cultures.
Answer:
Gomez is writing a proposal that asks for funds to provide ‘spinning-wheels” to the
underprivileged women of Myanmar. He is writing the proposal as part of the
“Empowering Women Campaign” of his organization. Which of the following questions
should be addressed in the audience section of the proposal?
A. Why does the opportunity of providing spinning wheels need to be explored?
B. Is there a history on the usage of spinning wheels in Myanmar?
C. Can 100 spinning wheels be provided to Myanmar’s villages by the end of the
financial year?
D. Who in the organization will serve as a gatekeeper?
E. Is the necessary information provided to the audience?
Answer:
Deborah’s supervisor has asked her to send him the progress report of a campaign she
worked on. To send the report, she needs to collect updates from other managers on the
project. She does not receive an update from the communication manager and is,
therefore, unable to send the report on time. Which of the following illustrates the most
appropriate apology for Deborah to send to her supervisor?
A. Please consider my sincere apologies for the delay. I had to wait for the update from
the communication manager. It was not my fault.
B. I am sorry I could not send the report in on time. The communication manager sent
the update this afternoon.
C. I needed an update from the communication manager to send you the report. Now
that I have it, please find the report enclosed with this e-mail.
D. Do consider apologies from our entire team for not sending the report on time.
E. I am sorry I could not meet the deadline for submitting the report. I can assure you it
will not happen again.
Answer:
Nicole is writing a report for her company, Alpha International, with a recommendation
to organize a fund-raising campaign. The campaign will try to provide aid to people
whose homes have been destroyed by a recent catastrophic flood. Which of the
following titles would be an appropriate title for her report?
A. Campaign to Help Flood Victims
B. Efforts Made by Alpha International
C. Effects of Floods
D. Money Required to Do Our Part
E. Donate to Help Us
Answer:
According to the Myers-Briggs Type Indicator, a person of the perceiving type is most
likely to _____.
A. follow company procedures strictly
B. gather lots of additional information when making decisions
C. work toward making a decision in a highly structured and orderly manner
D. schedule work in advance and provide time frames for various tasks
E. seek closure at work and life in general
Answer:
“Pound” means a unit of weight. This meaning represents the _____ of the word.
A. connotation
B. passive voice
C. active voice
D. phonetics
E. denotation
Answer:
Which of the following is true of an interactive presentation?
A. In an interactive presentation, the speaker presents the questions or issues that both
speaker and audience have agreed on in advance.
B. In an interactive presentation, the speaker answers the audience’s questions and
queries only at the end.
C. An interactive presentation uses questions to determine needs and probe objections.
D. In an interactive presentation, the speaker serves as a facilitator to help the audience
tap its own knowledge.
E. Very few sales presentations are interactive presentations.
Answer:
Which of the following statements is true of team leaders?
A. A team leader can emerge during the teamwork process.
B. A team leader is always formally designated by the team members.
C. A team leader is responsible for doing all the work.
D. A team leader always has the best ideas.
E. A team leader must be the one who can do the best work.
Answer:
Ella, a human resource manager, has written a report for the organizational director on
the staffing needs of the company. Along with the report, she has also sent a memo
explaining why the document is being forwarded to him. The accompanying document
is called a _____.
A. quotation
B. 10-K Report
C. claims adjustment
D. transmittal
E. policy and procedure bulletin
Answer:
Alisha, a team leader, is facing a problem with her team. She feels like she is the only
one who cares about the quality of the work and wants to know how to handle this
conflict. Which of the following would help Alisha increase the contribution of the
other team members?
A. Fitting specific tasks to individual abilities and strengths
B. Assigning extra work to members who seem to not care
C. Having each person in the team write a draft about why they do not care
D. Appointing someone to be a devil’s advocate
E. Adopting a dominating role to ensure that they work harder, even if they don’t care
Answer:
Which of the following best exemplifies a company’s efforts to facilitate
creativity/innovation among its employees?
A. The company relies on all its employees for suggestions.
B. The company does not enable its employees to start their own businesses.
C. The company encourages its employees to spend 100% of their time on the
company’s projects.
D. The company enforces the adherence to organizational policies and procedures.
E. The company encourages its employees to spend 15% of their time on project team
meetings.
Answer:
The project managers at Karbon Footprint, an environmental organization, are meeting
to decide on a social media which will help them track the progress of different ongoing
projects and monitor the tasks undertaken by campaigners. They need a social media
which is internal so that privacy of their project strategies remains within their
organization. Which of the following would best serve the project managers’ purpose?
A. LinkedIn
B. Wikis
C. E-mail
D. Xing
E. Yammer
Answer:
A good _____ gives a communicator 30 to 60 seconds to motivate an audience to read
the rest of the message.
A. conclusion
B. recommendation
C. opener
D. reference
E. background
Answer:
Illustrion Inc. is a company recognized for its excellent collection and monitoring of big
data. Which of the following should Illustrion Inc. do to ensure that it uses its data
effectively?
A. It should collect data randomly and then analyze relevant aspects of it.
B. It should have specific goals in mind before collecting data.
C. It should randomly collect and analyze data and apply it when the need arises.
D. It should hire employees who are new to visuals and data displays so that the
patterns found by them are unique.
E. It should focus on data generated through face-to-face communication.
Answer:
Symonds is writing a research proposal on the thesis he plans to submit by end of the
semester. In his proposal, he provides in parentheses in the text the source where the
reference was found. This is an example of _____.
A. internal documentation
B. quotation reference
C. paraphrased content
D. citation index
E. appendix reference
Answer:
Joshua works at a PR firm called Formula Consultancies. His manager asks him to
design a brochure for a new project. While designing the brochure, Joshua tries to
identify a central selling point. He also tries to figure out any objections that the
audience may have, while his manager helps him to brainstorm ways to deal with these
objections in the brochure. Which of the following stages of designing a brochure is
Joshua currently involved in?
A. Analyzing the rhetorical situation
B. Selecting appropriate visuals
C. Creating the design
D. Drafting the text
E. Printing
Answer:
Which of the following statements is true about meetings?
A. Lengthy minutes of a meeting should never be recorded.
B. A meeting that starts off with routine items is always off to a good start.
C. Highly sensitive topics should not be carried over to a second meeting.
D. At the end of a meeting, the leader should summarize all decisions.
E. Meetings have a single purposeto share information.
Answer:
When writing to an international audience, which of the following is an example of
good writing in business communication?
A. We shall kick-off the meeting.
B. We can already see the writing on the wall.
C. We are in pole position to win the contract.
D. Can you give me a ballpark figure on the total sales costs?
E. We should sit down and begin the meeting.
Answer:
In business communication, tone is particularly important when:
A. you want readers to feel that you have taken their requests seriously.
B. you want readers to understand the mistakes they’ve made.
C. you are not focusing on maintaining goodwill.
D. you are not demonstrating empathy toward a reader.
E. you are checking a document at the level of individual words only.
Answer:
Which of the following is true of websites for charities?
A. They allow charities to expand their logical proof.
B. Colorful visuals are not suitable for charity websites.
C. They remove the emotional factor involved in charity.
D. Well-known charities heavily rely on websites alone.
E. They are extremely effective as independent publicity means.
Answer:
In which of the following situations should passive voice be used?
A. If the verb describes something that the grammatical subject is doing
B. When the object receiving the action requires emphasis
C. When the material has a lot of big words
D. When emphasis needs to be laid on the agent receiving the action
E. When a person needs to be made accountable for an action
Answer: