If your receiver might overlook the bad news, it is appropriate to use the direct strategy.
a. True
b. False
Answer:
Wikis promote crowdsourcing and reduce document version confusion.
a. True
b. False
Answer:
Jeremy has decided to include a deadline for acceptance in his proposal to install
energy-efficient workstations for a local manufacturer. In which section should Jeremy
place the deadline?
a. Introduction
b. Background
c. Conclusion and authorization
d. Proposal
Answer:
One of the best online sources for jobs is a company’s own website.
a. True
b. False
Answer:
Roberto is preparing a PowerPoint multimedia presentation for a multicultural
audience. He must choose his background colors carefully.
a. True
b. False
Answer:
The direct strategy saves time and is preferred by some who consider it to be more
professional and even more ethical than the indirect strategy.
a. True
b. False
Answer:
When greeting the interviewer, you should smile, maintain direct eye contact, and wait
for the interviewer to initiate a handshake.
a. True
b. False
Answer:
On the job you are more likely to be taken seriously and to be promoted if you
a. look and sound professional.
b. frame your degree or certificate and hang it on your office or cubicle wall.
c. appear to be busy even when you’re not really doing anything.
d. attend office parties.
Answer:
A proposal represents a legal contract.
a. True
b. False
Answer:
The only item that you must document in a report is a quotation of another person’s
actual spoken or written words.
a. True
b. False
Answer:
Which of the following should be included in a feasibility report?
a. The background and problem necessitating the proposal
b. Problems that may result from implementation
c. Costs of implementing the proposal
d. All answer choices should be included in a feasibility report.
Answer:
Whether to use a direct or an indirect strategy in delivering bad news to employees
depends primarily on the anticipated reaction of the receiver.
a. True
b. False
Answer:
E-mail is appropriate for short, informal messages that request information and respond
to inquiries.
a. True
b. False
Answer:
Progress reports should include
a. any background information if it gives the reader a better perspective.
b. the purpose and nature of the project in the opening of the report.
c. an explanation of the work currently in progress, including names, activities, methods
used, and locations.
d. A progress report should include all these elements.
Answer:
Which statement about digital slide decks is most accurate?
a. Many business writers deliver their informal reports as digital slideshows, which are
also called slide decks.
b. Slide decks are more inviting to read than hard copies of informal reports.
c. Slide decks are often used by individuals in marketing, technology, media,
entertainment, and consulting.
d. All answer choices are accurate statements about digital slide decks.
Answer:
Because online interviews are typically conducted using webcams and
videoconferencing software, applicants do not need to worry about their appearance,
nonverbal behaviors, or eye contact.
a. True
b. False
Answer:
Paragraphs are coherent when
a. all sentences are written in the active voice.
b. each sentence includes dependent and independent clauses.
c. ideas are linked; that is, one idea leads logically to the next.
d. All answer choices are correct.
Answer:
Using the indirect strategy to prepare the reader in a bad-news message
a. shows insensitivity to your reader.
b. allows you to confuse or distract the reader.
c. helps you keep the reader’s attention until you can explain the reasons for the bad
news.
d. demonstrates your ability to vary your strategies.
Answer:
If you are worried that the indirect strategy seems manipulative, you should use the
direct strategy to break the bad news bluntly even though the direct strategy may cause
hard feelings and pain.
a. True
b. False
Answer:
Another name for the direct strategy is frontloading.
a. True
b. False
Answer:
The reasons-before-refusal plan works well when denying claims.
a. True
b. False
Answer:
Which of the following sentences demonstrates parallel structure?
a. Marian will interview all candidates, Dale will train new employees, and annual
reviews will be conducted by Paul.
b. The proposal affected all students, educators, and administrators.
c. The committee plans to review all proposals, interview contractors, and then it must
select a certified vendor.
d. Successful job candidates must demonstrate leadership, teamwork, and they must
possess strong communication skills.
Answer:
Smart business communicators use clichés such as think outside the box to show that
they are familiar with current business terminology.
a. True
b. False
Answer:
How do companies use wikis?
a. Companies share special deals and incentives in short messages of 140 characters or
fewer.
b. Corporate teams respond to internal and external customers in rapid-fire posts to
emergencies and other high-pressure situations.
c. Global companies share information between headquarters and satellite offices.
d. Companies post photos and biographies of their top-tier managers.
Answer:
One of the best ways to reduce stage fright is to know your subject thoroughly.
a. True
b. False
Answer:
When selecting a communication channel, you should follow two tips: use richer media
for persuasive or personal communications, and
a. use the richest media available.
b. select the cheapest channel to reduce costs.
c. never use digital media such as instant or text messaging on the job.
d. consider what media is the easiest for you to use.
Answer:
Which statement about the effect of social media and communication technology on
culture is most accurate?
a. Because of social media, communicators can now reach out to larger and more varied
audiences than in the past.
b. Social media always makes individuals of various cultures feel connected.
c. Social media offers very little potential for intercultural engagement.
d. Developers of social media should use the same design principles for all audiences.
Answer:
What type of print resource provides excellent in-depth, historical data?
a. Periodicals
b. Bibliographic indexes
c. Databases
d. Books
Answer:
You can expect to write more messages on the job than ever.
a. True
b. False
Answer:
Tyler used a bulleted list on his résumé to describe his previous job duties. Which of the
following items from his list does not demonstrate parallel structure?
a. Performed inspections of plant equipment, including boilers, condensers, and chillers
b. Troubleshooting of plant’s chemical equipment
c. Performed load calculations for plant equipment
d. Wrote analytical reports detailing system performance
Answer:
What type of hiring or placement interview is usually conducted by people who will be
the supervisors and colleagues of a candidate and who take turns asking questions?
a. Group
b. Stress
c. Panel
d. Sequential
Answer:
Matt must send a refusal letter to Ryan, who recently interviewed for a job. Which of
the following will be the best closing?
a. If you have any questions, Ryan, please do not hesitate to call me.
b. If you had the required five years’ experience in social work, we could have included
you in the final slate of candidates.
c. Again, Ryan, we truly regret being unable to offer you this position.
d. We wish you all the best in your job search.
Answer: