Which statement about a sympathy message is most accurate?
a. Sympathy messages are probably more difficult to write than any other kind of
message.
b. Sympathy messages should reference the death or misfortune sensitively.
c. Sympathy messages should praise the deceased in a personal way.
d. All statements are accurate.
Answer:
Which type of hiring/placement interview is the most common?
a. Sequential interview
b. Online interview
c. Panel interview
d. One-on-one interview
Answer:
All companies in today’s workplace allow employees to text or instant message on the
job.
a. True
b. False
Answer:
Which of the following is not a guide word used in e-mail messages and memos?
a. TO:
b. FROM:
c. RESPONSE:
d. DATE:
Answer:
One benefit of using text or instant messaging on the job is that these messages cannot
be used as evidence in lawsuits.
a. True
b. False
Answer:
Avoid emphasizing negative words such as error, trouble, and inconvenience in the
body of an adjustment message.
a. True
b. False
Answer:
Do not hesitate to contact me is an effective example of closing pleasantly in a response
message.
a. True
b. False
Answer:
Which of the following statements is inaccurate regarding the opening in a cover
message for an unsolicited job?
a. If you are unsure whether a position exists, use a more persuasive opening.
b. Demonstrate knowledge of the reader’s business to convince the person to continue
reading.
c. Show how your special talents will benefit the company and convince the reader that
your skill is exactly what this position demands.
d. Be vague about the type of position you’re seeking so that you might be considered
for a variety of jobs.
Answer:
Although businesses prefer to deliver bad news to employees personally, when bad
news must be given to large groups of employees, businesses are most likely to use
which of the following?
a. Newspaper advertisements
b. Hard-copy memos
c. Tweets
d. Wikis
Answer:
A meeting agenda should include the date and place of the meeting, start and end times,
a brief description of each topic with its time allotment, and
a. a refreshment list.
b. an explanation of the leader’s position on each of the agenda topics
c. any premeeting preparation expected of participants.
d. All answer choices should be included on a meeting agenda.
Answer:
Many applicants prepare a plain-text résumé because it can be pasted directly into the
body of an e-mail message.
a. True
b. False
Answer:
In denial messages you must establish the proper tone and use you statements such as
You would have known that cash refunds are not available if you had read the receipt.
a. True
b. False
Answer:
Communication is defined as “the transmission of information and meaning from one
individual or group to another.” The crucial element of this definition is
a. transmission.
b. information.
c. meaning.
d. individual.
Answer:
You must decline an employee’s request to telecommute three days per week. Which of
the following statements best explains why this bad news is necessary?
a. Our current company policy does not allow telecommuting.
b. Unfortunately, we regret that we are unable to afford the expenses associated with
telecommuting.
c. Your daily presence in the office is important to ensure regular customer contact.
d. Your work standards cannot be relied on unless we are able to observe you at your
workstation.
Answer:
The responsibility for ending a call lies with the receiver.
a. True
b. False
Answer:
Business messages should use positive language rather than negative language. Positive
language
a. has no effect on the tone of a message.
b. conveys less information than negative language.
c. grants the reader all requests or demands.
d. tells what is and what can be done.
Answer:
Once you have resigned in a meeting with your supervisor, you do not need to
document your resignation in a letter or e-mail.
a. True
b. False
Answer:
Your speech will be more effective if you have audience rapport. Rapport can be
defined as
a. a bond connecting the speaker with the audience.
b. the awareness of topic importance.
c. an understanding of key points.
d. the ability to hear clearly.
Answer:
If you are worried about plagiarizing, you can avoid the problem if you use the
grammatical structure of the original and just replace words with synonyms.
a. True
b. False
Answer:
Isabel is responding to a congratulatory note she received from a colleague. Which of
the following is the best sentence to include in her response?
a. Thanks, but I really did not deserve this promotion.
b. So many people were so much more deserving of this promotion than I was.
c. Your words about my promotion are much too kind!
d. Thanks for your kind words regarding my promotion.
Answer:
Which of the following sentences demonstrates effective business writing?
a. As per your request, enclosed is our latest catalog.
b. Enclosed is our latest catalog.
c. The latest catalog is contained under separate cover.
d. Pertaining to your request, our latest catalog is enclosed.
Answer:
When business writers request information or action that will likely be received
positively, they should frontload their messages, which requires
a. including an attachment.
b. proofreading only the beginning of a letter.
c. including a salutation or greeting.
d. putting the most significant statement first.
Answer:
What kind of report condenses the primary ideas from a book, report, article, website,
meeting, or convention?
a. Progress report
b. Justification/recommendation report
c. Summary
d. Analytical report
Answer:
You can send positive nonverbal messages during your interview by dressing
professionally, controlling your body movements, making eye contact, and
a. arriving on time.
b. using gender-neutral language.
c. presenting success stories to respond to behavioral questions.
d. preparing thoroughly.
Answer:
When a conflict develops between two members, allow each to make a complete case
before the group.
a. True
b. False
Answer:
Which of the following statements about revision is most accurate?
a. You must compose first drafts quickly (sprint writing) and return later for editing.
b. Careful writers always revise as they write.
c. Revision is required for only long and complex business documents.
d. Some business writers prefer to compose first drafts quickly and revise later; others
prefer to revise as they go.
Answer:
Groups should avoid conflict.
a. True
b. False
Answer:
Which of the following statements about public speaking is most accurate?
a. Only high-level executives must give business presentations.
b. Good speakers are born, not made.
c. Most people are apprehensive about speaking in public.
d. Presentations are rarely given in the business world.
Answer:
Because jobs are scarce and you must apply to many employers, you should prepare a
generic résumé to send to every position you want.
a. True
b. False
Answer:
Hiring managers and recruiters view technical skills as more important than the soft
skills of professionalism,etiquette, and communication.
a. True
b. False
Answer:
Which of the following would probably best help a group achieve its goal?
a. Competition
b. Individual leadership
c. Emphasis on individualism
d. Active listening skills
Answer:
Which of the following tips should you follow to improve your nonverbal
communication skills?
a. Focus only on the sender’s words when you are engaged in conversation.
b. Proofread all correspondence you send.
c. Avoid individuals from other cultures so that you don’t start using nonverbal
behaviors displayed in other cultures.
d. Avoid asking the speaker questions when his or her nonverbal and verbal messages
contradict.
Answer:
Allison is declining a request for a monetary contribution from a charitable organization
to which her employer, BMI Industries, usually donates. Which of the following most
effectively implies the refusal?
a. BMI Industries regrets that it cannot contribute this year, but the company hopes to
be able to next year.
b. Although our profits are being reinvested in BMI Industries this year, we hope to be
able to contribute next year.
c. Although we cannot contribute this year, we may be able to next year.
d. Unfortunately, we are prevented from contributing this year, but we may be able to in
the future.
Answer:
A wiki
a. consists of short audio and video files that deliver repetitive information and that can
be downloaded and played on numerous devices.
b. is a website with journal entries on a variety of topics.
c. is a Web-based tool that uses collaborative software to allow multiple users to create,
access, and modify documents.
d. is a brief message exchanged in real time using a short message service supplied by a
cell phone provider or a voice over Internet protocol service.
Answer:
You should do all of the following in the introduction of a presentation except
a. preview the main points of your presentation.
b. capture your listeners’ attention and get them involved.
c. develop the main points with adequate explanation and details.
d. introduce yourself and establish your credibility.
Answer:
A(n) ____________________ delivery involves speaking freely, generally without
notes, after preparing and rehearsing.
Answer:
____________________ such as the ability to communicate, work well with others,
solve problems, make ethical decisions, and appreciate diversity are essential career
attributes in today’s workplace.
Answer:
Shoot from the hip is an example of a(n) ____________________, which is an
expression that has been exhausted by overuse.
Answer:
In the ____________________ of your cover message, you should promote your
qualifications for the position.
Answer:
To, From, Date, and Subject in an e-mail message or a memo are called
____________________ words.
Answer:
Revise the following sentence to use positive language:
Because you neglected to include a copy of your cash register receipt, we can’t process
your rebate.
Answer:
Persuasive and bad-news messages should usually use the ____________________
strategy.
Answer:
A résumé that lists work history job by job, starting with the most recent position, has
been prepared using the ____________________ style.
Answer:
Business ____________________ are necessary when a permanent record is required;
confidentiality is paramount; formality and sensitivity are essential; or a persuasive,
well-considered presentation is important.
Answer:
A(n) __________________ is an admission of blameworthiness and regret for an
undesirable event.
Answer:
What is the difference between primary and secondary data? Give one example of each.
Answer:
____________________ is the habit of using a rising inflection at the end of a sentence
resulting in a singsong pattern that makes statements sound like questions.
Answer:
Nicola is collecting information for a business document she is writing. This collection
process is called ____________________.
Answer:
A(n) ____________________ interview is meant to test a candidate’s reactions during
nerve-racking situations.
Answer:
____________ is the process of determining whether your message attracts the reader’s
attention and achieves its purpose.
Answer:
____________________ points in a PowerPoint presentation consist of concise and
parallel key phrases.
Answer:
To feel confident and to sell your qualifications, you should prepare and practice
____________________ stories that provide specific examples of your educational and
work-related experience to showcase your qualifications and achievements.
Answer:
Empty space on a page is called ____________.
Answer:
List two techniques that could help you become an active and effective listener.
Answer: