When using the indirect strategy in a persuasive message, you should place the reasons
and explanations
a. in the closing of the message.
b. after the main idea.
c. before the main idea.
d. in an attachment to the message.
Answer:
One of the prominent business uses of blogs is to provide up-to-date company
information to the press and the public.
a. True
b. False
Answer:
Nearly every speaker must overcome stage fright; one of the most effective techniques
to decrease stage fright is
a. wearing comfortable, relaxed clothing to enhance self-confidence.
b. knowing the subject thoroughly.
c. displaying a fully animated PowerPoint presentation.
d. picturing the audience naked.
Answer:
When you develop a major component on an outline into subpoints, you must have at
least two subpoints.
a. True
b. False
Answer:
One factor affecting channel choice is the importance of the message.
a. True
b. False
Answer:
Which statement about the format of a business letter is most accurate?
a. Legal agreements are invalid if they do not demonstrate the correct letter format.
b. All business letters will use the block formatting style.
c. The appearance of a business letter can send nonverbal messages about a sender to a
receiver.
d. All answer choices are accurate.
Answer:
Which statement regarding headings is most accurate?
a. Headings provide visual distraction for readers; thus they should be avoided.
b. Headings appear most often in business letters.
c. Headings highlight information and improve readability.
d. Headings should be avoided in all business documents.
Answer:
All of the following are advantages of the direct strategy except
a. saving the reader’s time.
b. respecting the feelings of the audience.
c. setting a proper frame of mind.
d. reducing frustration.
Answer:
All support sentences in a paragraph must relate to the topic sentence.
a. True
b. False
Answer:
Which of the following tips will best help you protect yourself when posting at online
job boards?
a. Respond only to “blind” job postings.
b. Post your résumé on any online site to increase your employment opportunities.
c. Post your résumé only on sites that charge a fee.
d. Consider omitting your home address and home phone number.
Answer:
What kind of sentence contains two independent clauses?
a. Simple sentence
b. Compound sentence
c. Complex sentence
d. Compound-complex sentence
Answer:
Companies use blogs for all of the following reasons except
a. communicating internally with employees.
b. conducting job interviews.
c. recruiting.
d. researching target markets and products.
Answer:
Although formal reports are similar to formal proposals, a primary difference is that
a. formal reports represent the end product of thorough research and data analysis.
b. formal reports use a more conversational tone.
c. formal reports are longer than formal proposals.
d. formal reports are organized indirectly.
Answer:
Written messages to customers are important because such messages establish a record
of the problem.
a. True
b. False
Answer:
The body of a persuasive request should motivate action.
a. True
b. False
Answer:
Which of the following is the best advice when using graphics in reports?
a. Use colored graphics to add visual interest.
b. Don’t introduce a graphic; a good graphic should communicate clearly itself.
c. Avoid summarizing the main point of the graphic.
d. Avoid the use of headings on a graphic.
Answer:
You can decide what qualifications you possess and how you can prove them by asking
yourself What evidence can I offer that I am a self-starter or a leader?
a. True
b. False
Answer:
A summary should condense a report or article by what percentage?
a. 5 percent
b. 25 percent
c. 85 to 90 percent
d. 50 percent
Answer:
Natalia is presenting statistics about the diversity of college students in different parts
of the country. She will most likely organize by chronology.
a. True
b. False
Answer:
The main information in an e-mail sales message should be placed above the fold,
which means that
a. all main points follow standard business etiquette and online netiquette.
b. you are certain that your e-mail adheres to all legal standards.
c. your primary points appear early in the message.
d. your e-mail message does not exceed one screen in length.
Answer:
Our culture molds the way we think, behave, and communicate.
a. True
b. False
Answer:
Students who are serious about the job search should include an internship in their
education.
a. True
b. False
Answer:
The closing of a bad-news message may include all of the following except
a. anticipate future relations or business.
b. reference resale or promotional information.
c. include coupons, samples, or gifts.
d. a restatement of the bad news.
Answer:
Which statement regarding headings is most accurate?
a. Headings provide visual distraction for readers; thus they should be avoided.
b. Headings appear most often in business letters.
c. Headings highlight information and improve readability.
d. Headings should be written in complete sentences.
Answer:
Which of the following is an example of a situational question?
a. If you were aware that a coworker submitted false data, what would you do?
b. What is your ideal work environment?
c. What do you predict for the future of our industry?
d. Tell me about a time when you dealt with confidential information.
Answer:
The opening of a blog should
a. identify a need and propose to solve the problem.
b. include a call to action.
c. provide examples, quotations and testimonials, or statistics.
d. include your name and title.
Answer:
In the closing paragraph of an adjustment message, it is inappropriate to mention
another one of your company’s products or services.
a. True
b. False
Answer:
The purpose of most business reports is to
a. present data.
b. answer questions.
c. solve problems.
d. All answer choices provide purposes for business reports.
Answer:
Which of the following is the most important part of a negative message?
a. A positive, forward-looking closing
b. A neutral buffer
c. An explanation of the reasons for the bad news
d. The bad news itself
Answer:
Bethany must write a formal business report and reveal the results of a year-long study
on employee wellness at each of her company’s five locations.What type of
organizational pattern should she use?
a. Chronological
b. Topic/Function
c. Geographical
d. Simple/Complex
Answer: