Never specify the age of a person in business messages.
a. True
b. False
Answer:
Individuals rather than teams generally produce quicker, more accurate decisions.
a. True
b. False
Answer:
Memos should be organized directly by conveying the main idea first.
a. True
b. False
Answer:
What is the current advice on the use of a greeting on business e-mail?
a. Omit greetings because they make an e-mail appear too casual.
b. Add a greeting only when forwarding an e-mail with a lengthy header.
c. Don’t waste precious digital space on the nonessential keystrokes of a greeting or
salutation.
d. Begin with a greeting to provide a visual cue and to show friendliness.
Answer:
All of the following statements about social networking are accurate except
a. the majority of Fortune 500 companies now use social networking.
b. only teenagers use social networking sites to communicate with others.
c. social networking sites are used by some companies to recruit potential employees.
d. many businesses have found that the Facebook model can be adapted to their own
internal networks.
Answer:
When answering interview questions, feel free to openly admit some weaknesses to
show that you are human.
a. True
b. False
Answer:
Quality Building Materials Inc. has developed a new whole-house weather blanket and
needs to determine the price point at which builders would switch to this new product.
The best research method for this is a(n)
a. manual search of other companies’ price lists.
b. interview with a local builder.
c. Internet search of insulation values for weather blankets.
d. scientific experiment that presents price choices with controlled variables.
Answer:
Business messages are most effective if they convey an informal, conversational tone.
a. True
b. False
Answer:
Most companies receiving a claim message tend to
a. ignore the first phone call, e-mail, or letter.
b. respond only to letters containing complaints that could result in lawsuits or financial
harm.
c. respond promptly because they want to maintain customer goodwill and loyalty.
d. wait two to six weeks to establish a “cooling-off period” prior to responding.
Answer:
To help you clarify a report problem, you should write a
a. thesis statement.
b. transitional sentence.
c. problem statement.
d. topic sentence.
Answer:
If you make an error during your presentation, you will recover more rapidly and
reconnect most effectively with your audience if you immediately issue a sincere
apology.
a. True
b. False
Answer:
If you are uncertain how the receiver will respond, use the indirect strategy to refuse
requests and claims.
a. True
b. False
Answer:
The terms editing, proofreading, and evaluating are synonymous in meaning.
a. True
b. False
Answer:
One careful proofreading of any document is sufficient.
a. True
b. False
Answer:
Employers want employees who can write messages appropriately they also want
employees who can speak effectively with others is an example of a well-written
sentence.
a. True
b. False
Answer:
One technique that improves business writing is the use of empathy. Empathy refers to
a. using inclusive language to eliminate bias.
b. putting yourself in the receiver’s shoes to adapt the message to the receiver’s needs.
c. appealing to the audience by using a sender focus.
d. formatting documents to meet business standards.
Answer:
In the conclusion of your speech, you say, I recommend developing and posting
high-quality video podcasts on our website to recruit new employees. You are using the
conclusion to
a. preview your main points.
b. review the main theme of the presentation and to provide a final recommendation.
c. seek personal recognition by company management.
d. prove your intelligence.
Answer:
Which online source is used most for job searching and recruiting?
a. Twitter
b. Monster
c. CollegeGrad
d. LinkedIn
Answer:
Which of the following is considered unethical on a résumé?
a. Misrepresenting a job title to make it sound more important
b. Extending employment dates to avoid showing periods of unemployment
c. Making your job duties sound more impressive and responsible than they really were
d. All answer choices are unethical.
Answer:
Travis has asked you for some advice regarding the use of social networking in the
workplace. What advice will you share?
a. Feel free to share any information on social networking sites.
b. Refuse friend requests or “unfriend” people to avoid jeopardizing professional
relationships.
c. Establish boundaries, and don’t share information online that you wouldn’t share
openly in the office.
d. Assume the content posted on a social networking site is protected.
Answer:
When creating a persuasive message, you should expect and overcome resistance.
a. True
b. False
Answer:
When delivering bad news, you should always use the indirect strategy to soften the
impact.
a. True
b. False
Answer:
Which statement about persuasion in today’s society is most accurate?
a. The number of persuasive messages Americans receive per day has declined.
b. Individuals need not be concerned about persuasive practices and their influence on
human behavior.
c. Persuasive messages sent via social media have not impacted individuals or
American culture.
d. Today’s persuasion is different from persuasion used in previous times.
Answer:
Experts say that writers should spend the most time in the ____ stage of the writing
process.
a. prewriting
b. drafting
c. revising
d. thinking
Answer:
Your goals as a speaker are to make listeners understand, remember, and act on your
ideas.
a. True
b. False
Answer:
Proposal writers should avoid mentioning staff qualifications and credentials in a
formal proposal.
a. True
b. False
Answer:
If you don’t hear from the interviewer within five days, the best follow up is a phone
call to the interviewer to inquire about the decision and to indicate your extreme desire
for the job.
a. True
b. False
Answer:
Passive voice should never be used in business writing.
a. True
b. False
Answer:
Your best plan to create a convincing presentation is to read your entire presentation
from a manuscript so that your audience is confident that you have not omitted
anything.
a. True
b. False
Answer:
Learning about beliefs and practices different from our own and appreciating them
means displaying
a. tolerance.
b. individualism.
c. stereotyping.
d. gender norming.
Answer:
A comparison of two things or ideas using the words “like” or “as,” such as Turning the
course of this economic downturn has been like stopping an avalanche; it’s possible, but
very, very difficult, is a(n) ____________________.
Answer:
Facebook and Twitter are examples of ____________ sites.
Answer:
____________________ consists of short messages exchanged on social media
networks such as Twitter, Facebook, and Tumblr.
Answer:
Your interviewer says to you Describe a time when… or Tell me about a time when…
These phrases are openings for a(n) ____________________ question.
Answer:
Identify two ways to use electronic media professionally in the workplace.
Answer:
____________________ is the ability to understand and enter into the feelings of
another.
Answer:
The belief in the superiority of one’s own culture is known as ____________________.
This natural attitude is found in all cultures.
Answer:
A résumé that focuses on a candidate’s skills rather than on past employment has been
prepared using the ____________________ style.
Answer:
____________________ means learning about beliefs and practices different from our
own and appreciating them. One of the best ways to develop this trait is to practice
empathy.
Answer:
The new organizational chart was presented by our recently hired CEO is an example of
a sentence using the ___________________ voice.
Answer:
A(n) ____________________ résumé uses colorful charts, graphics, and time lines to
illustrate a candidate’s work history and experience.
Answer:
In expressing thanks or responding to goodwill messages, ____________________
notes are most impressive.
Answer:
Many companies now use ____________________ interviews to save time and money
by eliminating less-qualified candidates before scheduling face-to-face interviews.
Answer:
The ____________________ of a phone call should name the person being called,
identify the caller and his or her affiliation, and provide a brief explanation of the
reason for the phone call.
Answer:
The purpose of a(n) ____________________ report is to provide a status update on a
project.
Answer:
Teams or departments use ____________________ to collect and disseminate
information to large audiences creating a database for knowledge management.
Answer:
Another name for a letter of application is a(n) ____________________ message or
letter.
Answer: