Most people have some apprehension about public speaking.
a. True
b. False
Answer:
An e-portfolio is
a. an electronic copy of a résumé recorded on a CD or flash drive.
b. the addition of work samples and personal information as an attachment to an
embedded résumé.
c. a collection of digital files that can be accessed with the use of menus and hyperlinks.
d. the name given to résumés posted on job-search websites such as Monster.com.
Answer:
To help his listeners keep track of where he is in the presentation, Dominic has just said,
Next I will discuss three plans for reducing waste. What verbal signpost is Dominic
using?
a. Summarizing
b. Previewing
c. Switching directions
d. Enumeration
Answer:
Communication noise
a. occurs only with the sender in the communication process.
b. includes only environmentally produced sounds that prevent the message from being
transmitted.
c. is anything that interrupts the transmission of a message.
d. describes the medium over which the message travels.
Answer:
Business presentations
a. are always informative in nature.
b. may vary in complexity.
c. are always delivered face-to-face.
d. are always persuasive in nature.
Answer:
Converting verbs into noun expressions
a. decreases sentence length.
b. reduces verb strength.
c. increases the reader’s ability to process the information.
d. All answer choices are correct.
Answer:
The top digital media device being used to disseminate information today is podcasts.
a. True
b. False
Answer:
Which of the following sentences demonstrates effective business writing?
a. Hey, Bob. Ur proposal is rad!
b. Your proposal demonstrates how our call center can better meet the needs of our
customers.
c. FYI, i liked your proposal :).
d. Congrats on the proposal. You rock!
Answer:
One of the best ways to begin a speech is with a statement such as “Today I am going to
talk about…”
a. True
b. False
Answer:
If an interviewer says Tell me about yourself, what is the best way to respond?
a. Present your brief biography as a chronology, beginning with when and where you
were born.
b. Briefly discuss educational, professional, or business-related strengths.
c. To start the interview positively, provide a few humorous personal anecdotes.
d. Tell several success stories, making sure to fill at least ten minutes of interview time.
Answer:
Which of the following statements about phones and phone usage in today’s businesses
is most accurate?
a. Phones are not an important communication tool in today’s business offices.
b. The telephone has been replaced by e-mail as the No. 1 communication channel.
c. Effective business communicators know how to use phones productively, efficiently,
and professionally.
d. Today’s offices do not come equipped with phones.
Answer:
The buffer in a bad-news message is a
a. hint that good news will follow.
b. statement completely unrelated to the bad news so that receivers will not know that
bad news is coming.
c. statement that reduces shock or pain and encourages the receiver to continue reading.
d. denial of the requested action.
Answer:
Only business executives and managers must deliver bad news.
a. True
b. False
Answer:
You should present your first sentence from memory to establish rapport with the
audience through eye contact.
a. True
b. False
Answer:
Rebecca has an interview with a large company in a nearby city. What information
should she learn about the company before her interview?
a. The company’s mission and goals
b. The company’s customers and competitors
c. The management structure and names of leaders
d. Rebecca should find out all this information about the prospective employer.
Answer:
An informational report presents data without analysis and recommendations.
a. True
b. False
Answer:
The purpose of an executive summary is to
a. announce the topic of the report and tell how it was authorized.
b. secure funding.
c. present an overview of a longer report for people who may not have time to read the
entire document.
d. show the main sections of a report.
Answer:
Which of the following statements about nonverbal communication is most accurate?
a. The meaning of some gestures can vary among cultures.
b. The way an e-mail, letter, memo, or report looks can have either a positive or a
negative effect on a receiver.
c. The manner in which we structure and use time can reveal our personalities and
attitudes.
d. All statements are accurate.
Answer:
When creating a plain-text résumé,
a. use white space or a line of hyphens or equal signs to separate sections.
b. add page breaks, sections breaks, tabs, and tables to emphasize important
information.
c. use bullets to enhance the readability of your résumé.
d. add lots of images, designs, and colors for visual impact.
Answer:
The introduction of a presentation should include all of the following except
a. an attention-getting device that gets the audience involved.
b. a preview of the main points to be discussed in the body of the speech.
c. explanations and details of each of the main points.
d. a personal credibility statement.
Answer:
You should include at least one heading per report page.
a. True
b. False
Answer:
When completing a job application form, always leave any items blank that do not
apply.
a. True
b. False
Answer:
One advantage of a wiki is that it
a. allows documents to be error free.
b. guarantees public and employee acceptance.
c. enables companies and news organizations to broadcast information quickly to the
public.
d. eliminates the problem of document version confusion.
Answer:
Which of the following statements about online interviews is most accurate?
a. Very few of today’s companies conduct online interviews.
b. Online interviews save job applicants and companies time and money.
c. Individuals who participate in online interviews need not be concerned about their
appearance, eye contact, and nonverbal behaviors.
d. Companies conduct online interviews only when they must interview candidates who
reside in other countries.
Answer:
Business writing should be all of the following except
a. purposeful.
b. audience oriented.
c. economical.
d. sender oriented.
Answer:
Jonathan is researching the financial impact of a job-sharing benefit for employees.
Talking with his boss about the possible effects of offering this benefit to employees is
an effective method of formal research.
a. True
b. False
Answer:
A sequential interview is usually shorter than a one-on-one interview.
a. True
b. False
Answer:
The most important reason to prepare an e-portfolio is that it shows off your talents and
qualifications more thoroughly than a print résumé.
a. True
b. False
Answer:
Richard wants to prove that he is diligent and reliable. What is the best advice you can
give him?
a. Put all focus on his job and avoid volunteering his services to a worthy community or
charity group.
b. Avoid apologizing for any errors.
c. Honor his commitments and keep promises.
d. Avoid any interaction with coworkers so that he stays focused on his job.
Answer:
The most important cultural dimension is
a. power distance.
b. communication style.
c. time orientation.
d. context.
Answer:
Every mechanic has ten minutes for his morning break is an effectively written
sentence.
a. True
b. False
Answer:
Recommended guidelines for completing application forms include which of the
following?
a. Disregard questions that do not apply to you by leaving them blank.
b. Read the entire form before beginning to complete it.
c. Ignore misspellings because you are not expected to carry a dictionary.
d. Leave any questions about salary blank because they might limit what you will be
paid.
Answer: