The final element of an e-mail message should be
a. your name and full contact information.
b. a witty phrase and your name.
c. the name of the business or organization only.
d. an attachment.
Answer:
Text and instant messaging are replacing e-mail for short internal communication.
a. True
b. False
Answer:
Which of the following statements is most accurate?
a. Proposals are persuasive documents used to solve problems, provide services, or sell
products.
b. Proposals are always solicited.
c. Proposals are informative documents used to share problems, identify emerging
issues, and categorize available resources for resolution.
d. Proposals are developed for external audiences only.
Answer:
As a persuasive writer, you should practice all of the following except
a. showing that you are truthful, experienced, and knowledgeable.
b. offering a bribe or kickback to ensure that you win over your audience.
c. anticipating opposition from conflicting beliefs, values, and attitudes and being
prepared to counter with well-reasoned arguments and facts.
d. incorporating statistics, reasons, and analogies and then converting these facts into
specific audience benefits.
Answer:
Monica is writing her first safety-inspection report. To sound businesslike and
professional, Monica should include expressions such as the affected party, the
undersigned, and the writer.
a. True
b. False
Answer:
Proofreading includes the use of only a grammar or spell-checker.
a. True
b. False
Answer:
Most communication is nonverbal.
a. True
b. False
Answer:
The closing of a persuasive request should
a. establish your credibility and demonstrate your competence.
b. meet governmental regulations.
c. describe the problem.
d. motivate action.
Answer:
Which statement about proofreading is most accurate?
a. Good business writers wait at least 24 hours or longer to proofread a document.
b. Only important messages or documents need to be proofread.
c. Documents with errors do not affect a person’s credibility because readers understand
that everyone makes mistakes.
d. Proofreading should occur while the document is being written.
Answer:
Only top-level executives must make business presentations.
a. True
b. False
Answer:
The introduction should be the principal section of a formal report.
a. True
b. False
Answer:
Katelyn is writing a letter to thank a potential employer for her job interview. Which of
these sentences contains modern expressions Katelyn should use?
a. Thank you in advance for considering me for your available position.
b. You will note that my coursework has thoroughly prepared me for your medical
technician position.
c. Enclosed herein please find the salary history you requested during the interview.
d. Pursuant to your request, I will return for a second interview on May 28.
Answer:
On the day of your interview, you should arrive at least 30 minutes prior to the
scheduled appointment.
a. True
b. False
Answer:
Most employers contact job applicants by e-mail to set up interviews.
a. True
b. False
Answer:
Jeff will be leading a virtual team meeting. What should he do to make certain that the
meeting runs smoothly and professionally?
a. Send text messages and check his e-mail during the meeting.
b. Ensure that the technology is working for all participants before the meeting starts.
c. Discourage any chitchat among team members before or after the meeting.
d. Set the meeting time using Eastern Standard Time (EST).
Answer:
Receivers are far more likely to accept negative news when you show that the decision
was
a. fair.
b. impartial.
c. rational.
d. All answer choices are correct.
Answer:
Feasibility reports are typically written for internal audiences.
a. True
b. False
Answer:
When writing a request message, use the indirect strategy by placing your request in the
body of the message because stating the request in the opening is bad manners.
a. True
b. False
Answer:
Listeners will remember the conclusion of a speech more than any other part of a
speech.
a. True
b. False
Answer:
Lindsay is writing a property description for a new real estate brochure. To make her
brochure more effective, Lindsay should anticipate her audience. This means she
a. identifies the property’s outstanding traits and describes them clearly.
b. concentrates on the price and value of the property.
c. writes using familiar words and a friendly, informal tone.
d. considers what the readers are like and how they will react to the message.
Answer:
Which of the following statements about short persuasive online messages is most
accurate?
a. More writers are using social network posts to promote their businesses, further their
causes, and increase their online personas.
b. Social media are not primarily suited for overt selling.
c. Many individuals have been successful in using tweets consisting of 140 characters
or fewer to pitch offers, prompt responses, and draw the attention of their audiences to
interesting events and media links.
d. All answer choices are correct.
Answer:
As long as you use privacy settings on social networking sites, you do not need to
worry about personal sensitive information being shared.
a. True
b. False
Answer:
References should be listed on a résumé.
a. True
b. False
Answer:
As you revise, make your writing clear by using specific verbs, concrete nouns, and
vivid adjectives.
a. True
b. False
Answer:
The best definition of uptalk is
a. a flat or monotonous delivery.
b. a rising inflection at the end of a sentence that makes statements sound like
questions.
c. self-gratifying comments to make you appear better than others.
d. an unnaturally quick speaking pattern.
Answer:
Don’t worry about what information is available about you online because this
information is irrelevant to the job search.
a. True
b. False
Answer:
Many companies have modeled their internal social networks after Facebook.
a. True
b. False
Answer:
An effective proposal should do all of the following except
a. showcase the writer’s expertise and build credibility.
b. emphasize how the writer’s methods and products will benefit the reader.
c. get the reader’s attention.
d. analyze findings, draw conclusions, and make recommendations intended to solve a
problem.
Answer:
Which of the following is not an element of the communication process?
a. Forming an idea
b. Selecting a communication channel
c. Displaying empathy
d. Providing feedback
Answer:
Every country has a unique culture or common heritage that
a. teaches its members how to behave and conditions their reactions.
b. results from a common gene pool.
c. is created by a structured educational system.
d. comes from an orderly system of government and laws.
Answer:
What kind of sentence contains an independent clause and a dependent clause?
a. Simple sentence
b. Compound sentence
c. Complex sentence
d. Compound-complex sentence
Answer:
Slang
a. is composed of informal words with arbitrary and extravagantly changed meanings.
b. is acceptable to use in business messages.
c. involves the use of technical expressions that have become fashionable and are often
meant to impress rather than express.
d. All answer choices are correct.
Answer:
Decisions made by teams promote greater “buy-in” from group members.
a. True
b. False
Answer:
Modifiers must be close to the words they describe or limit.
a. True
b. False
Answer:
One of your goals in sending messages is to project a professional and positive image.
One technique to project the proper image is by
a. responding briefly without providing clear details.
b. employing an irate tone.
c. using forceful or aggressive language.
d. controlling your emotions.
Answer: