Which of the following is the best advice when traveling to and arriving at your
interview?
a. Limit grooming time because the more time you have, the more nervous you will get.
b. If something unexpected happens causing you to be late, immediately call the
interviewer to explain what is happening.
c. If you smoke on the way to the interview, brush your teeth or chew some gum when
you arrive and liberally apply perfume or cologne.
d. Arrive at the interview 15 to 20 minutes early, and greet the receptionist promptly on
arrival.
Answer:
As interns in human resource management, Brad and his team are administering a
professionally developed employee questionnaire to collect information on workplace
violence. This type of research produces data that is considered
a. firsthand information.
b. informal documentation.
c. supplementary, secondary information.
d. scientific experimentation.
Answer:
Personally delivering bad news is sometimes recommended, but written messages are
important to establish a record of the incident, to formally confirm follow-up
procedures, and
a. to promote good relations.
b. to denote your leadership rank.
c. to persuade the receiver to follow your recommendations.
d. to allow you to identify your organization and position.
Answer:
Jue understands that soft skills and professional polish will ensure her long-term
success on the job. Which of the following is not a soft skill?
a. A grasp of workplace etiquette
b. An eagerness to learn
c. The ability to work effectively as part of a team
d. Proficiency in using a variety of computer software packages
Answer:
Which of the following is not a goal when writing adjustment messages?
a. To gain the confidence of the customer
b. To verify the honesty of the customer’s claim
c. To rectify the wrong
d. To promote future business and goodwill
Answer:
Smart presenters never announce what they are going to talk about prior to the body of
the speech to increase suspense and to avoid redundancy.
a. True
b. False
Answer:
Informational reports emphasize reasoning and conclusions; analytical reports
emphasize facts.
a. True
b. False
Answer:
Which of the following statements is most accurate?
a. Workers today communicate less than in previous years.
b. Technology has not affected how and why we communicate.
c. Businesses today generate a wide range of messages using a variety of media.
d. Writing is a skill set used only by managers and corporate executives.
Answer:
What is your first task before holding a meeting?
a. Deciding how and where to meet
b. Preparing an agenda
c. Inviting participants
d. Determining your purpose
Answer:
Ellen wants to create a blog for her business. What is the best advice for her to follow?
a. Craft a catchy but concise title such as Five Ways to Ace an Interview.
b. Provide details in the opening where they will not be missed by her readers.
c. Avoid including visuals because they will distract her reader.
d. Don’t worry about her wording, especially her grammar, punctuation, and mechanics.
Answer:
Which of the following sentences emphasizes an idea through style?
a. Consider adding a statement of qualifications section on your résumé; but, most
important, include specific and relevant previous employment information.
b. Add a statement of qualifications section on your résumé, but also include specific
and relevant previous employment information.
c. A résumé should include a statement of qualifications section and specific and
relevant previous employment information.
d. You should include a statement of qualifications section and specific and relevant
previous employment information on your résumé.
Answer:
Which of the following countries represents a high-context culture?
a. United States
b. Germany
c. Norway
d. Japan
Answer:
When writing persuasive claim or complaint messages, you should
a. suggest that the receiver intentionally deceived you or intentionally created the
problem.
b. use a moderate tone.
c. inform the reader that you will contact the Better Business Bureau if your claim is not
granted.
d. use a strong tone with accusatory language to demonstrate your dissatisfaction.
Answer:
Whenever possible in business writing, substitute longer, less familiar words for shorter,
simpler words.
a. True
b. False
Answer:
Jessica tells her audience about her five years’ experience as a social networking
professional helping over 100 local businesses learn to use social networking as an
effective marketing tool. Jessica is attempting to
a. capture her listeners’ attention and get them involved.
b. preview the main points of her presentation.
c. present the main goals of her presentation.
d. identify herself and establish credibility.
Answer:
Which of the following is the best advice for leading or participating in a business
meeting?
a. Leave your cell phone on to demonstrate to others your dedication to customers and
fellow colleagues.
b. Let the leader do most of the talking.
c. Don’t start the meeting until all attendees arrive.
d. Let members who disagree with one another make a complete case for their position
while group members give their full attention.
Answer:
Two of the most effective techniques to improve your audience’s ability to understand
and remember your speech are
a. good organization and intentional repetition.
b. eliminating repetition and removing obvious signposting.
c. appropriate business attire and a multimedia presentation.
d. striking quotations and well-placed gestures.
Answer:
Ground rules for a business meeting should be discussed only when a participant’s
behavior is harming the progress of the agenda.
a. True
b. False
Answer:
As a manager, Mary must inform her production employees that they will need to work
extra hours to meet a customer’s order. Mary’s message will be most effective if she
uses warm words and a conversational tone.
a. True
b. False
Answer:
Kendra just attended a sales conference in Baltimore. She must now write a report
summarizing her conference. What advice should she follow?
a. Mention every topic that was discussed at the conference.
b. Begin her report by identifying the event.
c. Use a chronological organizational pattern.
d. Avoid the use of headings or bullets so that the reader does not become distracted.
Answer:
Which of the following is not a physical barrier for listening?
a. Hearing disabilities
b. Poor acoustics
c. Noisy surroundings
d. Personal values
Answer:
Memos are used to convey procedures, official instructions, and reports.
a. True
b. False
Answer:
Which of the following is an advantage of the indirect strategy?
a. Saves the reader’s time
b. Respects the feelings of the audience
c. Reduces frustration
d. Sets a proper frame of mind
Answer:
When you must refuse a request, you may sometimes offer an alternative, substitute, or
compromise.
a. True
b. False
Answer:
What type of graphic illustrates changes in data over time?
a. Line chart
b. Flowchart
c. Pie chart
d. Table
Answer:
The closing of an adjustment message should
a. guarantee that the problem will not recur if the customer continues doing business
with you.
b. express confidence in future business relations.
c. assign blame to the responsible department and assure the reader that the department
has been improved.
d. remind readers of their responsibility in the product failure.
Answer:
Hiring/placement interviews are typically conducted before screening interviews.
a. True
b. False
Answer:
Mai has an upcoming panel interview and wants to project positive nonverbal behaviors
during it. What is the best advice for her to follow?
a. Sit erect, leaning forward slightly to show interest and confidence.
b. Avoid a direct gaze with her interviewers, and look at only the person who asked the
question.
c. Keep her hands in her pockets so that her interviewers will not notice her shaky
hands.
d. Use words such as like or basically to fill any dead air.
Answer:
Lindsay plans to give her audience a handout with images of her PowerPoint slides.
Lindsay should distribute this handout after her presentation to maintain audience
control.
a. True
b. False
Answer:
The most important part of preparing for a business presentation is creating a dynamic,
engaging multimedia presentation.
a. True
b. False
Answer:
Which of the following statements about personal data on a résumé is most accurate?
a. Résumés should include an individual’s birth date, marital status, height, weight,
national origin, health, disabilities, and religious affiliation.
b. Smart job seekers do not include hobbies or interests on their résumés because they
know that recruiters cannot legally inquire about such information.
c. Résumés in the United States should omit personal data.
d. All answer choices reflect accurate statements about the inclusion of personal data on
a résumé.
Answer:
Proofreading a résumé is important because a résumé must be perfect.
a. True
b. False
Answer:
Most Americans communicate with business associates at approximately 1½ feet.
a. True
b. False
Answer:
What is the best way to judge the success of your writing?
a. Receiving a raise or promotion
b. Using a spell-checker
c. Receiving feedback from your receiver
d. Organizing your message using the direct organizational strategy
Answer:
Sympathy notes are probably more difficult to write than any other type of message.
a. True
b. False
Answer: