The ability to understand and enter into the feelings of another is called
a. audience demographics.
b. sympathy.
c. empathy.
d. buffering.
Answer:
Business writers generally place the topic sentence first in a paragraph.
a. True
b. False
Answer:
For effective presentation slides, you should apply the 6-x-6 rule to most slides. The
6-x-6 rule means that
a. the entire presentation has no more than six slides.
b. each slide has no more than six words per line and no more than six lines.
c. each main idea has no more than six bullet points.
d. each slide is discussed for six minutes.
Answer:
End dates and specific actions in a routine request message should be placed in the
a. introduction.
b. body.
c. closing.
d. enclosure notation.
Answer:
Emotional appeals
a. focus on making or saving money.
b. explain how to increase efficiency or protect resources.
c. solve workplace problems.
d. focus on status, ego, and sensual feelings.
Answer:
If an interviewer asks if you have any questions at the end of an interview, which of the
following is an inappropriate response?
a. May I have a tour of the facilities?
b. When do you expect to make a decision?
c. No, I have no questions right now; you have shared all the information I need.
d. What are the major challenges for a person in this position?
Answer:
The only reason to document sources in a report is to avoid charges of plagiarism.
a. True
b. False
Answer:
Businesses use social networking to
a. connect dispersed employees.
b. provide a forum for collaboration.
c. to solicit customer feedback when researching and developing products.
d. All answer choices demonstrate how businesses use social networks.
Answer:
Kenesha must respond to a negative comment written by a customer on Twitter. What
advice should she follow?
a. Investigate the situation thoroughly before responding.
b. Admit that her company errored if the complaint is legitimate and try to remedy the
problem.
c. Suggest a refund or a discount on future services.
d. Kenesha should follow all these tips.
Answer:
Which of the following is the best tip for replying to e-mail messages?
a. Reply to an e-mail message immediately because reading additional e-mail messages
before replying might confuse you.
b. If you can’t reply immediately, acknowledge receipt of the message and tell the
sender when you’ll be able to reply.
c. Include the sender’s entire original message in the body of your reply to clarify the
meaning of your response.
d. Retain the original subject line to identify a conversation thread even if the topic
shifts.
Answer:
When writing a business message, you should always write it from your perspective.
a. True
b. False
Answer:
The dangers of using slang in business writing include
a. obscuring meaning.
b. using language that is too informal.
c. using words that quickly go out of fashion.
d. All answer choices are correct.
Answer:
Which of the following is the best purpose statement for an informal report?
a. Employees and companies benefit from online-training opportunities.
b. Online training
c. Online training has proven to be an effective tool for employees and companies.
d. To evaluate the effectiveness of an employee online-training program
Answer:
Words such as although, if, because, and since often introduce dependent clauses.
a. True
b. False
Answer:
The U.S. workplace is expected to remain dominated by males and be Anglo-oriented.
a. True
b. False
Answer:
Greg will be the student speaker for graduation. To ensure that his nonverbal cues
support his verbal message, he should ask friends and family to monitor his conscious
and unconscious body movements and gestures.
a. True
b. False
Answer:
Businesses use wikis to
a. facilitate feedback from employees before and after meetings.
b. share information between corporate headquarters and satellite offices.
c. collect and disseminate information to large audiences.
d. Businesses use wikis for all these reasons.
Answer:
Monica lost a promotion due to poor writing skills. Which phase of the writing process
should she most focus on to demonstrate better writing skills?
a. Improving content and research
b. Revising and proofreading
c. Formatting and documenting
d. Identifying her purpose and her audience
Answer:
In describing sexual harassment in the workplace, Julia explains that Supervisors are
getting burned in harassment lawsuits. Julia is using slang in this statement.
a. True
b. False
Answer:
Using the big job boards such as Monster or CareerBuilder to locate an open position is
a waste of time.
a. True
b. False
Answer:
How should you contact an employer if you have interviewed for a job and haven’t
heard from the interviewer in a few days?
a. Phone
b. E-mail
c. Certified mail
d. Twitter message
Answer:
When you apply for a position but are rejected, employment experts recommend that
you
a. send a rejection letter saying you believe the employer has made a hiring decision
error in not choosing you.
b. phone the employer’s personnel office to determine the reason why you were not
selected.
c. send a rejection follow-up message indicating you are disappointed but will contact
the company again in a month in case a job opens up.
d. do not apply at that company again for at least 12 months.
Answer:
The most successful workplace teams
a. agree on a purpose and procedures.
b. are homogeneous.
c. avoid conflict.
d. work independently.
Answer:
Most workplace messages are
a. sent via text message.
b. placed on Post-It notes in the employees’ lounge.
c. positive or neutral.
d. long and ambiguous.
Answer:
You should generally deliver most constructive criticism in writing rather than in
person.
a. True
b. False
Answer:
Which of the following is not one of the most frequently used communication channels
in businesses today?
a. Letters
b. Memos
c. E-mails
d. Tweets
Answer:
Which of the following is the best advice to follow when dealing with conflict in a
team?
a. Look for areas of mutual agreement.
b. To promote individuality, focus on the person rather than the task.
c. Do not allow team members to speak their minds because too many ideas could
prevent the group from reaching its goal.
d. Avoid conflict completely and let the chips fall where they may.
Answer:
The ability to prepare concise, audience-centered, persuasive, and purposeful messages
comes naturally.
a. True
b. False
Answer:
According to Edward T. Hall, in which spatial zone do most people converse with
friends and family members?
a. Intimate
b. Personal
c. Social
d. Public
Answer:
The most common type of hiring or placement interview is the panel interview.
a. True
b. False
Answer:
When you organize an analytical report indirectly, in what order should the ideas be
presented?
a. Introduction/problem, conclusions/recommendations, facts/findings, and
discussion/analysis
b. Introduction/background, facts/findings, and summary
c. Introduction/problem, facts/findings, discussion/analysis, and
conclusions/recommendations
d. The indirect strategy does not follow a set order of ideas.
Answer:
Which of the following statements about interview thank-you messages is most
accurate?
a. Thank-you messages are not important to employers.
b. To avoid appearing as overzealous, an applicant should wait at least two to three days
before sending a thank-you note.
c. Separate thank-you messages should be sent to each interviewer.
d. To personalize a thank-you message, an interviewee should begin each sentence in
the thank-you message with the personal pronoun I.
Answer:
According to Edward T. Hall, which spatial zone is the largest?
a. Intimate
b. Personal
c. Social
d. Public
Answer:
A résumé should never exceed one page.
a. True
b. False
Answer:
Choose the best closing for a message requesting the receiver’s support for a proposed
change in a benefits plan.
a. Please e-mail me at your earliest convenience with your decision.
b. Contacting me by December 1 about your support of this new benefits plan will
allow me to present this proposal at the next strategic planning session.
c. If you have any further questions about this new benefits plan, please do not hesitate
to contact me.
d. We really need to implement this new benefits plan soon.
Answer: