Which of the following illustrates a testimonial?
a. After completing your training, I received job offers from three employers in one
week!
b. We are confident that your skills in applying for jobs and interviewing with
employers will improve with this training.
c. Scientifically proven self-actualization techniques will increase your self-confidence
and boost your interviewing skills.
d. Employers respond positively to well-written application letters and résumés, and
they offer jobs to candidates who are confident and well prepared.
Answer:
Which of the following statements about face-to-face communication is most accurate?
a. Face-to-face communication is the least rich communication channel.
b. Face-to-face communication increases the likelihood of misunderstandings.
c. Face-to-face conversations reduce cooperation and limit problem solving during
conflict.
d. Face-to-face interaction is the most effective of all communication channels.
Answer:
You can make the introduction of a proposal more persuasive if you
a. explain in great detail how much better you are than your competitors.
b. hint at the problem you will solve but avoid explaining the reasons for the proposal.
c. remain as vague as possible to keep the reader intrigued.
d. provide a “hook” such as mentioning a remarkable resource available exclusively to
the writer.
Answer:
Most people are good listeners.
a. True
b. False
Answer:
Select the most effective opening for a persuasive request that invites a state
representative to speak at your organization’s Flag Day celebration.
a. If you have June 14 open, would you be interested in speaking at our Flag Day
ceremony?
b. Please consider this letter an invitation to address our organization on June 14.
c. Your patriotism and leadership in the House of Representatives have improved the
quality of life across our state.
d. The Patriotic Council promotes respect for the flag and our country, just as you do,
which is why we are asking you to be our guest speaker for our Flag Day ceremony on
June 14.
Answer:
Which of the following statementsbest demonstrates concise writing?
a. There are several things that every employee must know about workplace hazards.
b. The directors believe that HAZMAT training is absolutely essential.
c. Although this training is a company requirement, it must be completed at the
employee’s expense.
d. This is to inform you that HAZMAT training will be scheduled in the near future.
Answer:
Minutes summarize the proceedings of meetings.
a. True
b. False
Answer:
Your primary goal in writing a sales or marketing message is to
a. demonstrate creativity and marketing skills.
b. create a strong personal and professional image for yourself.
c. get your audience to devote a few moments of attention to your message.
d. become a perceptive consumer of ideas, products, and services.
Answer:
Proposals are always written for only external audiences.
a. True
b. False
Answer:
The first step in a job search is selecting an appropriate résumé format.
a. True
b. False
Answer:
When writing goodwill messages, you should always use the “you” perspective.
a. True
b. False
Answer:
Which of the following statements about professionalism in the workplace is most
accurate?
a. Unprofessional behavior affects only the individual who displays it.
b. More organizations are establishing procedures or policies to encourage
professionalism.
c. Employees need to exhibit professional behavior only when working at their desks.
d. You exhibit professional behavior only through nonverbal actions such as dressing
appropriately or maintaining eye contact with others.
Answer:
You are writing a short informal report that will stay inside your organization. Which
format would be most appropriate?
a. Letter format
b. Memo or e-mail format
c. Manuscript format
d. Preprinted form
Answer:
The following sentence effectively uses a stylistic device to de-emphasize the bad news:
Although we don’t have any available positions at this time, we were pleased to receive
your application and will keep it on file for six months.
a. True
b. False
Answer:
How do recruiters and employers view the importance of professional behavior in the
workplace?
a. Although recruiters are impressed with applicants who speak and write well, a
candidate’s technical expertise is all that matters.
b. Good manners and a businesslike, professional demeanor are among the top skills
recruiters seek in applicants.
c. Professionalism and soft skills are important only in service-oriented fields.
d. Team, communication, and people skills are low priorities for most recruiters and
employers.
Answer:
Which of the following about writing and revising business documents is most
accurate?
a. Rarely is the first version satisfactory, but usually the second version is excellent.
b. Experts say only amateurs expect writing perfection on the first try.
c. Revision is not necessary for informal documents such as internal memos or e-mail
messages.
d. The real work of revision should happen in the writing stage as you select words and
form sentences.
Answer:
Headings assist the report reader in understanding the organization of a report.
a. True
b. False
Answer:
What is the best advice to follow when creating a multimedia presentation?
a. Use the same color for all audiences and occasions.
b. Avoid using any images or graphics on your multimedia slides so that your audience
focuses on your words.
c. Limit the number of bullet points to six per slide.
d. Use as many animation and sound effects as possible to keep your audience’s
attention.
Answer:
Before using IM or text messaging on the job, be sure you have permission.
a. True
b. False
Answer:
Which communication technology is used by companies today?
a. Presence technology
b. Cloud computing
c. Videoconferencing
d. All answer choices are communication technologies being used by companies today.
Answer:
Workers who communicate successfully with diverse audiences must make few
assumptions, learn about their own and other cultures, and
a. seek common ground.
b. help others conform.
c. avoid noticing differences.
d. encourage group thinking.
Answer:
A timetable for project completion is included in which section of an informal report?
a. Staffing
b. Authorization Request
c. Budget
d. Proposal
Answer:
What kind of business presentation uses technology to allow remote colleagues to
collaborate in real time?
a. Podcast
b. Briefing
c. Report
d. Virtual presentation
Answer:
Which of the following sentences best focuses on the audience?
a. We are very pleased to have you as our newest customer.
b. You can help us by sending us your payment immediately.
c. Register now to lock in your preferred travel dates.
d. All sentences are focused on the audience rather than the sender.
Answer:
Which of the following statements about communication in today’s workplace is most
accurate?
a. Despite the increased use of social media networks, companies are reluctant to use
social media sites such as Facebook and Twitter to conduct business.
b. Individuals are using more mobile electronic devices to communicate with others.
c. Because individuals are more dispersed, messages are longer and less frequent.
d. Because of social media networks, today’s communication includes more one-on-one
conversations.
Answer:
Saying words correctly and clearly with the accepted sounds and accented syllables
reflects
a. rate.
b. pitch.
c. vocal quality.
d. proper pronunciation.
Answer:
Effective team members view participation in a team as an opportunity to compete with
others.
a. True
b. False
Answer:
Ahna is sending a persuasive memo to her staff asking them to participate in the new
wellness program. Which of the following sources of information would be most
appropriate to help Ahna shape an effective persuasive message for her staff?
a. Tightly controlled scientific experimentation
b. Library research
c. Questionnaires and surveys of employees
d. Research in company files
Answer:
An American businessperson who thinks that all Swiss are hardworking, efficient, and
neat is demonstrating an example of
a. ethnocentrism.
b. tolerance.
c. stereotyping.
d. a cultural norm.
Answer:
When presenting the reasons for bad news, you should
a. use positive wording.
b. explain the reasons clearly and specifically without revealing confidential
information or creating potential legal liability.
c. cite benefits to the reader or others.
d. All answer choices are correct.
Answer:
When conversing with others, always address them by their first names.
a. True
b. False
Answer:
Opinions on the use of a career objective are mixed. Which of the following is the best
reason for candidates to add a career objective to their résumés?
a. An objective shows flexibility and indicates that a candidate is adaptable and willing
to change to suit the employer’s needs.
b. The primary goal of an objective is to make the recruiter’s life easier by quickly
classifying the résumé, which means the applicant is more likely to be hired.
c. An objective can rapidly disqualify a candidate if the stated objective does not match
a company’s job description.
d. An objective can tell the prospective employer that this candidate is sure about what
he or she wants to do.
Answer:
If your résumé or application generates no response within a reasonable time, you
should consider sending a short follow-up e-mail or letter to emphasize your
qualifications or to add new information.
a. True
b. False
Answer: