As an employee or potential employee, you should think twice before posting anything
online.
a. True
b. False
Answer:
How many ideas should be developed in a paragraph?
a. Two
b. Three to five
c. One
d. As many as needed to convey effective meaning
Answer:
Tweets and other online posts are now being used to persuade others.
a. True
b. False
Answer:
Before you create a multimedia presentation, you must first analyze the speaking
situation and determine the purpose of your slideshow.
a. True
b. False
Answer:
You will sound professional and courteous if you include a sentence such as Thank you
for your cooperation in the closing paragraph of a request message.
a. True
b. False
Answer:
Some advantages of texting and instant messaging include immediacy and cost.
a. True
b. False
Answer:
Which formal research source is best to obtain firsthand information?
a. Internet websites and articles
b. Reference books
c. Electronic databases
d. Interviews
Answer:
Which of the following is the best way to increase the effectiveness of an online sales
message?
a. Send online sales messages only to customers or prospects who have given you
permission to send them e-mail marketing messages.
b. Use a subject line such as “Hey You” to get the reader’s attention.
c. Avoid the use of testimonials.
d. Make the message formal, focused, and extensive.
Answer:
Cody will be participating in a panel interview. What advice should he follow?
a. Try to gather basic biographical information about each panel member.
b. Maintain eye contact with the questioner as well as with the others
c. Show how he is motivated, qualified, and a good fit for position.
d. All answer choices are good tips for Cody as he participates in a panel interview.
Answer:
If you find information on the Web, you can be assured that it is reliable.
a. True
b. False
Answer:
A listener who nods her head and maintains eye contact with a speaker is probably
a. listening actively to what the speaker is saying.
b. not understanding what the speaker is saying.
c. faking attention while she listens to music on her MP3 player.
d. formulating her response to a point with which she disagrees.
Answer:
When you expect the receiver of your claim message to agree with your claim, you
should use the direct strategy.
a. True
b. False
Answer:
Melissa completed her undergraduate studies in May, she is now pursuing a master’s
degree in business administration is an example of a
a. complete sentence.
b. fused or run-on sentence.
c. fragment.
d. comma splice.
Answer:
Shawn needs to record his outgoing message on his voice mail system. Which of the
following outgoing messages is most professional?
a. Hi! I’m sorry I missed your call. Please leave a brief message after the tone.
b. This is Shawn. I’m not available right now. But if you leave a message, I promise to
call you back. Be sure to include your name, phone number, and the best time to return
your call.
c. Your call is important to me. Please leave your name and number so that I can return
your call promptly.
d. Hi! You have reached the voice mail of Shawn Berg of Juarez Accounting. I am
currently away from my phone but will return by 2 p.m. Please call back then. Thank
you for calling.
Answer:
To use your voice effectively,
a. speak in a relaxed, controlled, well-pitched voice at about 125 words per minute.
b. overemphasize all words to guarantee audience understanding.
c. avoid listening to educated individuals to retain your speaking uniqueness.
d. keep the same volume and rate while speaking.
Answer:
Which statement about professionalism is most accurate?
a. Professionalism refers to those behaviors exhibited only to customers.
b. Professionalism describes desirable workplace behavior.
c. Professionalism emphasizes hard skills or technical knowledge desired by employers.
d. Professionalism is important only in large companies.
Answer:
Which of the following will not help you reduce your fears about interviews?
a. Let the interviewer have complete charge of the entire interview.
b. Practice interviewing as much as you can, especially with real companies.
c. Rehearse answers to the most frequently asked interview questions.
d. Take deep breaths while waiting for the interview to begin.
Answer:
The body of a short, 20-minute presentation should focus on
a. at least five to eight main points.
b. up to ten main points.
c. approximately two to four main points.
d. as many points as necessary to convey your message.
Answer:
Many of your business messages will be sent digitally.
a. True
b. False
Answer:
The following sentence demonstrates parallel structure: Maggie was organized,
punctual, and she was always positive.
a. True
b. False
Answer:
Messages denying customer claims should clearly blame the customer to avoid
company liability.
a. True
b. False
Answer:
The most important points in an e-mail sales message should be placed at the end of the
message where they will be remembered the most.
a. True
b. False
Answer:
Techniques to motivate action in the closing of a sales message include offering a gift,
promising an incentive, guaranteeing satisfaction, and
a. setting an application opening date.
b. limiting the offer.
c. setting no boundaries or limits.
d. quoting a well-known proverb.
Answer:
The purpose of a cover message is to
a. showcase an applicant’s command of the English language.
b. secure a job interview.
c. introduce the résumé.
d. repeat the information presented on the résumé.
Answer:
Travis must determine the appropriate channel for an important business message. In
this context channel refers to the
a. individuals who will receive the message.
b. degree of formality required.
c. medium through which the message is sent.
d. tone and approach needed to accomplish his purpose.
Answer:
Good organization and conscious repetition are the two most powerful keys to audience
comprehension and retention.
a. True
b. False
Answer:
A successful persuasive message is typically longer than a direct message.
a. True
b. False
Answer:
Many job candidates use LinkedIn to
a. research companies.
b. receive job alerts.
c. expand their personal and professional networks.
d. All answer choices are ways that LinkedIn can help candidates locate jobs.
Answer:
Company policy prevents us from exchanging your defective wireless router more than
30 days after you purchased it is an example of an effective explanation.
a. True
b. False
Answer:
The key to ethical communication lies in the motives of the sender.
a. True
b. False
Answer:
Feasibility reports analyze a problem, discuss options, and present a recommendation,
solution, or action to be taken.
a. True
b. False
Answer:
What is the purpose of a letter or memo of transmittal?
a. To announce the topic of the report
b. To provide a list of sources used within the report
c. To introduce the writer of the report
d. To designate the parts of the report
Answer:
Effective presentations should contain deliberate repetition of ideas.
a. True
b. False
Answer:
Which of the following situations might require a feasibility report?
a. The status of a large construction project
b. The reporting of monthly sales figures for all divisions
c. The investigation results of implementing an on-site employee exercise facility
d. A one-page summary of a long article in The New York Times
Answer: