To demonstrate your humility, openly share at least one personal weakness with the
interviewer.
a. True
b. False
Answer:
Positive language generally conveys more information than negative language does.
a. True
b. False
Answer:
Which of the following openings is most appropriate for a claim message?
a. For the past four years, we have held our annual banquet at your fine restaurant.
b. On January 31 a number of our employees attended a banquet at your restaurant.
c. Please process a refund for $68 to reimburse us the amount we were overcharged for
our banquet.
d. We were extremely upset to learn that we were charged too much for our banquet.
Answer:
Use the indirect strategy when your audience may be uninterested, unwilling, hostile, or
displeased.
a. True
b. False
Answer:
During your job search, you should treat any call from an employer just like an
interview.
a. True
b. False
Answer:
In what phase of team development do members select alternatives, analyze effects,
implement their plan, and manage their project?
a. Forming
b. Norming
c. Storming
d. Performing
Answer:
Progress reports are written for only internal readers.
a. True
b. False
Answer:
The best technique to establish your credibility in a business presentation is
a. describing your knowledge, position, or experience.
b. telling the audience your salary, age, and hometown.
c. revealing your ethnicity, cultural heritage, and religious background.
d. discussing your love for public speaking.
Answer:
When an interviewer asks you a challenging question about a weakness, what is the
best way to respond?
a. To prove you have only strengths, reply that you have no weaknesses at all.
b. To be completely honest with the interviewer, talk about the employment weakness
that concerns you most.
c. Mention a previous weakness and the way you have corrected it.
d. Demonstrate your honesty by bringing up every weakness you can identify.
Answer:
In the education section of your résumé, list all courses you have taken.
a. True
b. False
Answer:
Many of us are poor listeners because
a. the brain can process information at least three times as fast as people talk.
b. we tend to “tune out” speakers whose ideas run counter to our own.
c. we would rather talk than listen.
d. All answer choices are correct.
Answer:
Headings that provide specific information about the content of a report section are
called
a. talking headings.
b. signposts.
c. functional headings.
d. cross-sectional divisions.
Answer:
Smart writers incorporate visuals and graphics in a report because they know that
visuals and graphics can
a. clarify data.
b. make complex data easy to understand.
c. add visual interest.
d. All answer choices are correct.
Answer:
If you receive constructive criticism on the job, you should focus on your feelings as
much as possible.
a. True
b. False
Answer:
Individuals in Western cultures are more relaxed about social status and the appearance
of power.
a. True
b. False
Answer:
What is the best advice to follow when revising and proofreading your multimedia
presentation?
a. Rely solely on spell-check to locate and correct any errors.
b. Don’t worry about a few spelling and grammatical errors on slides because the
attention will be on you rather than on the slides.
c. Proofread your slideshow using a printed copy.
d. Don’t worry about being consistent with spacing, capitalization, or punctuation.
Answer:
Feasibility reports answer such questions as Will this plan or proposal work?
a. True
b. False
Answer:
You will be interested to learn that is a recommended and professional way to begin a
business document.
a. True
b. False
Answer:
Speakers should avoid “uptalk” in the workplace because it makes them appear weak
and tentative.
a. True
b. False
Answer:
Businesses now use social media sites to recruit employees.
a. True
b. False
Answer:
The format for a report relies solely on the intended audience.
a. True
b. False
Answer:
Books can provide historical, in-depth data.
a. True
b. False
Answer:
Speakers build audience rapport by
a. researching thoroughly and organizing the speech effectively.
b. establishing credibility and demonstrating authority.
c. incorporating imagery, supplying verbal signposts, and using body language
strategically.
d. speaking loudly, clearly, and rapidly.
Answer:
Most e-mail messages should be organized using the direct strategy.
a. True
b. False
Answer:
Smart managers deliver bad news to employees promptly and honestly because
receiving bad news via the grapevine can seriously damage workplace morale.
a. True
b. False
Answer:
In the closing of a persuasive request, your goal is to prove the merit of your request.
a. True
b. False
Answer:
The format of a report depends primarily on
a. its topic, recommendations, and organizational pattern.
b. the writer’s command of the English language.
c. its length, topic, audience, and purpose.
d. the amount of time the writer devotes to the writing process.
Answer:
In the body of a blog, avoid contractions and the use of numbers, bullets, or
subheadings.
a. True
b. False
Answer:
When you must refuse typical requests, you will first think about how the receiver will
react to your refusal and decide
a. whom or what to blame.
b. where and how to apologize.
c. how to invite further correspondence.
d. whether to use the direct or the indirect strategy.
Answer:
Which of the following is not a characteristic of a goodwill message?
a. Sincerity
b. Spontaneity
c. Showmanship
d. Selflessness
Answer:
The new software system will be installed on Monday; therefore, our intranet will be
unavailable to employees is an example of a complex sentence.
a. True
b. False
Answer:
Dylan is designing his document to enhance readability and comprehension. What is the
best advice you can give Dylan?
a. Justify the left and right margins so they are both even.
b. Create white space by using headings, bulleted or numbered lists, short paragraphs,
and effective margins.
c. Use multiple typefaces within the document.
d. Use ALL CAPS anywhere in a document to emphasize key points.
Answer:
Avoid referencing graphics in the text of your report; the visual should speak for itself.
a. True
b. False
Answer:
When a customer has a legitimate claim or complaint, he or she can expect a positive
response from a company.
a. True
b. False
Answer: